Malcolm Quilliam - 10/16/2024 11:09:16
My parcel was left at the Rocky Cape tavern WTF how irresponsible, tracking was not updated to reflect this, nobody called or emailed me to let me know, furthermore the item could have been delivered to the Rocky Cape Post Office which is directly across the road from me and THEY WOULD HAVE accepted it no questions asked, all my mail is kept there and i go collect it. So your drivers need be made aware of this and also need a reminder to communicate difficulties like this directly to the customer, bridge works causes this inconvenience however the bridge reopened on the 4th October and council had a diversion in so it also could have been physically delivered i understand why it wasn't but how this handled was unacceptable and Toll needs to make sure this kind of shit show doesn't occur again! I even email Toll about this and didn't get a response, Do better!
