See all reviews of StarTrack.

Renee Payne - 12/29/2025 8:36:18

STARTRACK COULD PHONE THE NUMBER THEY WERE GIVEN TO CONTACT ME SO DELIVERY CAN BE DONE. Item still not received

Mattias - 12/15/2025 12:00:18

No tracking updates, no delivery, no communication from Star Trek, Awful staff with a lack of customer service skills obtained to Australian Standards including language skills. Package 'lost' and total refusal from staff to urgently reach out to 'Depo' over the phone opposed of slow e-mailing. Long wait time for call backs and even longer wait time for refund and reimbursement of goods. This time calculated to touch 3-4 weeks which is unrealistic for an 'urgent medical delivery'. They customer service guy with NZ accent was very polite and helpful, apart from that it was the most unproffesional service ever experienced. The same happened last week when tracking stopped updating, parcel never delivered on confirmed delivery times. Not even on extra scheduled service day of Saturday did I receive the first parcel or a call. It was marked 'attempted delivery' with zero efforts of delivery or reaching out on contact number provided. This is a matter I am looking to escalate to furthest possible point.

Janet Kajons - 12/9/2025 12:12:55

Find my parcel . Not delivered

Jane Wilson - 12/4/2025 11:19:43

You advertise delivery to the door but do not do this even though all other couriers have no problem delivering to our house. Then you do not take the parcel to the closest post office but to your depot which is more than 20 klms away. False advertising and no service - a BAD business model.

Stuart - 12/2/2025 13:54:39

Trying to get an update on a delivery, went to website for contact number, the number was for Mudgee NAB. Say no more effing useless.

Catherine Dewan - 12/1/2025 13:32:46

THEY DIDN'T LEAVE PARCEL. THEY SAID THEY LEFT A CARD WITH INFO IN HOW TO GET MY PARCEL - THEY DIDN'T. THE TRACKING NO IS NOT FOUND ON THEIR WEB SITE. FEELING HELPLESS.

annette - 11/13/2025 4:28:32

YOUR TRACKING DOES NOT WORK CONSISTENTLY

anymouse - 10/9/2025 4:35:43

fix your website, typing the number doesn;t work

Helen Lee - 9/3/2025 8:56:03

No notice left that an attempt was made……have been waiting for UPS. Just a bloody mess when it took less time to come from China than Brisbane to here

steven - 8/12/2025 13:57:31

If the tracking says (it's coming today on board for delivery) then it should be delivered.