Reviews

Danny - 1/29/2026 7:38:45

Failed to deliver three times in a row - even when soemone was home - communication does not allow "leave in safe place if no one home" - communication does not even say where parcel depot is!!! "Star track Melbourne" as an address is not helpful. Website is useless.

Norman Spencer - 1/28/2026 8:07:14

It's over a week since pick up and I live 10klm from Pickup point. Worse than POOR

Chris - 1/27/2026 7:58:51

Very easy to use

William Donald - 1/23/2026 9:10:53

8 days + in transit Melb to Devonport tracking gives no indication as to where item is

GMP - 1/22/2026 10:43:11

KEEP GETTING SENT WRONG DELIVERED INFO 2 DAYS BEFORE REAL DELIVERY TIME

peter rabbit - 1/22/2026 7:04:38

Hard to negotiate

david - 1/20/2026 18:07:10

where is my parcel

Mike Cole - 1/20/2026 15:19:25

NO ADDRESS OF STAR TRACK GUNNEDAH ... SO HOW AM I SUPPOSED TO COLLECT IT .IF YOU CANT DELIVER TO THE ADDRESS ON THE PARCEL THEN I SUGGEST YOU DO NOT ADVERTISE YOUR SELF AS A "DELIVERY" SERVICE .NOW I HAVE TO DO A 80KM ROUND TRIP TO RETRIEVE MY PROPERTY ..........NOT HAPPY

Cathy Harper - 1/19/2026 16:46:56

ARAMEX CONTINUE TO BE A COMPANY WHO DO NO DELIVER!!!! Aramex are a dreadful company who do not deliver. When you purchase items the companies need to find another delivery company as Aramex do not provide quality service. They have had my parcel for 6 weeks now and they have not delivered it. I have provided the tracking number so many times MP0076925891. For the past 6 weeks have putting in complaints, phone calls, writing in social media and get conflicting answers or no answers at all. I get told there is no reason for it not being delivered to be told it was coming last week to being told its lost. They do nothing to fix the problem. They have had my parcel for 6 weeks and still wont deliver it!!!!!!!!!!!!!!!!!! They will not put you through to a supervisors when you ask. They say that are not at work. This is the third time I have had issues with this company. They have a 1.2 star rating because they are such a bad company. They have 96% negative reviews for a reason. They have -poor communication -they refuse to provide answers to your question -they do deflecting behaviour -they lose your parcel -they do no give you compensation for the lies, the unnecessary stress they cause, the anger they cause, the missing out of items cause they lost your parcel and they are no longer in stock, for not keeping you updated. When you ask them have you lost it? They wont give you a straight answer. They say thank you for your patience you will need to reach out directly to the shipper for additional details concerning the shipment status, any replacements, or any eligible refunds. That is NOT THE ISSUE. THE ISSUE IS ARAMEX AND THEIR FAILURE TO DELIVER MY PARCEL. THE ISSUE IS ARAMEX AND THEIR FAILURE TO PROVIDE ANSWERS. ARAMEX HAVE THE PARCEL! ARAMEX WONT DELIVER THE PARCEL! ARAMEX WON'T PROVIDE STRAIGHT HONEST ANSWERS! THE ARAMEX OPERATION MANAGER WON'T REPLY TO THE QUESTIONS PRESENTED TO HIM IN A LETTER SENT TO HIM! THEY DEFLECT YOU BACK OT THE SENDER FOR ANY FURTHER ASSISTANCE. THE SENDER HAS NOT CREATED THE PROBLEM, ARAMEX HAS. ARAMEX NEEDS TO RESOVLE IT FIND THE PARCEL THEY HAVE COLLECTED AND DELIVER IT! SIMPLE!!! BUT NOT FOR SLACK ARAMEX! They are very unreliable, unprofessional, only provide poor service. They withhold your parcel. Won't give honest answers. Then they have the audacity to say for future shipments we recommend downloading the Aramex application for convenient tracking. Seriously!!!! How dumb this statement is. I have the tracking email and number that I can follow that. But again that is not the issue. The issue is Aramex don't deliver. The issue is Aramex don't answer questions. The issue is Aramex don't provide compensation for their stuff up, for their unacceptable behaviour, for them deflecting. The issue is Aramex don't seem to understand the negative effect they have had on customers, the anger and frustration they have caused and all the time wasting following up!!! ARAMEX YOU ARE RESPONSIBLE FOR YOUR ACTIONS AND YOU NEED TO CORRECT WHAT YOU HAVE DONE. They demonstrate ignorance. This company is to be avoided. Find someone better who will actually deliver to you promptly. Is 6 phone calls enough to get you to deliver my parcel?? Is 3 online enquires enough to get you to deliver my parcel?? Are 3 reviews enough to get you to change your ways and deliver my parcel?? Is writing to the Operations manager enough to get you to deliver my parcel?? Is 25 messages messages on messenger to Aramex enough to get you to deliver my parcel?? Aramex has had my parcel for 6 weeks now and still wont deliver my parcel. Instead of the ridiculous messages to be patient and for your understanding, instead of ignoring me, get to and deliver my parcel pronto!!! Is 6 phone calls enough to get Aramex to deliver my parcel? No! Is 3 online enquiries to Aramex to get them to deliver my marcel? No! Are 3 reviews enough to get Aramex to deliver my parcel? NO! Is writing to the Operations Manager enough to get Aramex to deliver my parcel? NO!!! Are 25 messages to Aramex on social media, messenger enough to get Aramex to deliver my parcel? NO!!! They refuse to deliver my parcel. They refuse to answer my questions!!! They refuse to provide information and updates.!!! They clearly take NO ACTION with complaints. They are so unreliable and lack customer service skills. They are liable for the parcel as they took deliver and they need to make amends. Aramex is a loathsome, abhorrent company that fails to deliver peoples parcels. AVOID and find a better company who has integrity and delivers your parcels.

Hassan Reza Hossini - 1/19/2026 14:22:22

Very disappointed with the delivery service. First, you said the delivery would come early, then it was delayed. I was at home the whole time, but no one came to my door. The tracking says “attempted delivery – no one in attendance,” which is not true. The driver did not knock or ring the doorbell at all. Please be honest with delivery updates and actually attempt delivery.