TNT, Erskine Park NSW

Josh D - 2023-06-02

Really disgusting service that I didn’t even choose, the person I bought my item off chose these scam artists. I’ve been made to cancel two whole days to play chase the parcel with these people. First day I’m told it’s on board for delivery so I wait all day only to get a text saying the driver attempted delivery and left a card. They did not. No card, I waited all day, nobody came. So the next day I call up and tell them I’m coming down there to pick the thing up since I live close enough. But sure enough as soon as I got to their reception they put the box on a truck, despite the fact that I called and specifically requested to pick it up and was assured that they most certainly won’t put it on a truck again. They will not respect your time and they will most definitely jerk you around. They don’t care. They were so unapologetic the entire process. DO NOT USE TNT/FedEx!!

Nathan Chung - 2023-05-15

I give 5 ⭐️ because of their super helpful staff Nicolas. The system of Fedex ….. I think everyone know what I mean. Thank you for the help from Nicolas. Otherwise I don’t know if I can get the parcels yet. He helped me to arrange the best way that I could get it. He replied very fast and was very responsible.

Rita Megale - 2021-12-10

Customer service the best!!... had a great experience.

Jinyoung Lee - 2023-07-18

Disgusting service.... took a day off on 25th as that was the expected but fedex decides to send it on the 18th so i take a sickday to accept my parcel and while waiting for my parcel i get a message saying the driver missed me and he didnt even come to the door...and now im told i have to travel all the way to erskine park to pick up my parcel as they cant deliver my parcel...what is the point of a delivery service that you pay for if they dont deliver it and make you come pick it up and waste 3 working business days.

Micheal D'aubyn - 2023-05-31

Sitting here watching my package tracking. It has been sitting in Erskine Park for a week doing nothing. I've spoken to half of India and one guy in the Philippines (who told me that I have "confusion in my head") about it, but Fedex just refuse to deliver my package. No reason. No excuse. They just aren't doing it. Today it is 1/06/23 and it is still there. Just sitting there. Holding up someone's cup of coffee. I'm pretty sure the "Ex" part of their name means "Express"........

Sumaira Friscic - 2022-07-19

Peter and atal where 100% awesome!!! They couldn’t do enough to help us x x

Paul Newton - 2023-04-21

Trying to find a phone number to speak to someone in Australia is impossible. Why do FedEx make it so difficult by directing all calls to Malaysia? Surely not to save money!

Seif Motawi - 2021-09-02

Worst experience. Late delivery and no help Won't use them again

Mohit Verma - 2021-07-22

Horrible service I have ever dealt with. None of their staff know what they are doing.

Lafomai Veu - 2021-10-04

Can someone please help me. I am currently in the USA, and my packet shows it’s still at this location. I need a ph: ASAP please help if anyone is reading this.

James Muirhead - 2022-07-18

Not many spots left to split up the b double.

Mik T - 2023-04-08

Quick and easy pickup from front office, staff were very friendly and helpful

Priyal Varun Patel - 2021-11-01

My two parcel coming from india the keep from no resones

P Photography - 2023-07-18

Came here to pick up my parcel (as I need it urgently). You need to call them a day before and then they will set aside your package for you to collect. Entry via gate 3 (if you stand on the road facing their property, gate 3 is the far right gate).

Mark Fisher (speedlightsystems) - 2023-05-07

One star begrudgingly selected as I cannot submit this form with zero. I had a bike shipped from Melbourne to Brisbane. Picked up 21 April in MEL. Last seen at Erskine Park NSW on 24th. Despite dozens of phone calls TNT cannot tell me where the package is. They 'think' it was put on a truck bound for BNE in Erskine Park, but cannot confirm because it want scanned in. Its now 15 days later 8th May and they still have no clue. We are talking about a $12K bike here. Disgraceful. Next step is legal action

Gary Scott - 2021-09-07

There is no problem with the service at tnt. The brokes in the gate house is very easy to get along with.

Mustafa Akgul - 2021-10-09

Great courier company we love to deliver

Dairy Queen Maple Ridge - 2022-08-15

VERY ABD SERVICE.MY PARCEL IS SHOWING IN TRANSIT AT THEIR LOCATION FROM LAST TWO DAYS.THE WORST EXPERIENCE EVER

Jasveenpal Pannu - 2022-12-11

Well informed staff and minimal wait times, parcel promptly received. Staff seemed to be working well together as a team as well. Staff could be better physically conditioned

Stephen Hurley - 2022-02-19

Package arrived in Australia from US in Aug 2021. Still waiting

C T - 2023-05-02

No wonder the service is so poor watched a fedex employee in full uniform jump out and have road rage with a guy that slowed down after he (fedex employee) was driving with his led light beam on all down Wallgrove Rd then onto old Wallgrove Rd . Absolute peanut

Stephen Sheard - 2021-08-03

dreadful service, will never use them ever again.

Sq Liu - 2021-12-20

Tell me the parcel coming then I go to the gate they send me messages I miss it. Then I call online customer service no apologies and said I’m just calling center, I can’t do anything. This is the first time I meet this issue! God job!

James - 2022-08-09

Trailer received 10.30 p.m. They still haven't found castaway Wilson.

Ravi Kumar - 2022-09-26

Absolutely horrible service by fedex never ever deliver the couriers on time

Jay Chesson - 2021-09-27

Fun Fact: Google "Erskine Park fedex" and this is the first picture that comes up

Rajkumar Gaaja - 2021-10-17

Worst service by FedEx. Package reached Australia quickly but been sitting in Australia for weeks.never use FEDEX

Gurjot Sidhu - 2022-01-27

Holding my parcel for more than a month. It’s sitting in Earskin park for such a long time.

Giuliano Nobili - 2021-06-15

No contact between courier and recipient. I’d imagine this is how a courier company worked before the internet and mobile phones being invented . Rubbish 👎

Rekardos Najm - 2021-10-29

This is a company Not good. The service is very bad. I do not recommend delivery from this company ...0/100

Paul Sydney - 2021-12-02

Friendly enough staff, difficult location to get to and limited customer parking.

Krikor Abo - 2022-01-11

Appalling service - damaged a part of my parcel and lost the other.

Akshit Jaggi - 2021-08-26

Shame that their staff over the phone are useless and unhelpful I think they don’t want to work Other Reviews tell the story

Eassen Lim - 2022-09-14

Great service. The guy who served me was very friendly and was wearing one thong and one normal shoe haha

Andy Vee - 2023-02-08

Two days of failed delivery attempts, however I have been home both days. Address, contact number all correct on consignment. Very dishonest way of doing business, leaving onus on customers to chase up delivery via convoluted contact methods that take all day to get through.

Aj - 2022-03-31

My parcel has been at erskine park nsw for three months and I can't get through on their disconnected number.

Samantha Mcgolrick - 2023-02-09

Unbelievably poor logistically and their internal systems and communication were quite frankly a joke. Firstly, the person collecting the package received an email to say the package was delivered to my local news agency as she was not home for the delivery. She went there, and the new agent told her they didn't have it. I think i have now discovered it was there, but either the FedEx courier or their systems did not update. In fact, my package still says in my Shop tracking app that the package is still Out for Delivery! Through calling customer service we were able to get the news agency to register the package was there, but then the person who I shipped the package to got COVID and could not pick it up... this is where the real drama starts... My customer service agent had to go request through the FedEx News Agency Team to update the name of the person who would collect the package, but the News Agency Team never responded to my Customer Service agent's request ... that went on for 1 week and this was before Christmas (so presents relied on this). The only way I got my package in the end was the original person who had COVID finally got better and went and picked up the parcel. Again, that was about a week later. The one thing FedEx did well was hire a great Customer Service Agent, Abel Jamaluddin. He took my details, called me with updates (which were nothing, but at least he let me know) and emailed me to keep me informed. FedEx was used by a company I purchased a product from, I did not engage them directly and I never will.

S P - 2022-11-16

The absolute WORSE courier company. I would never in a million years recommend this company to anyone.

Joshua Wales - 2023-02-21

Super expensive package left in Adhoc three times in one day…Rubbish service. Can’t even deliver an express package. I took a day of work to wait for required equipment.. much appreciated. I’ve been in contact with apple and their backend will be in touch with you shortly. tnt website stated it was being delivered while still at the warehouse after talking with customer service. Very bad input regarding correspondence. This company only has one thing to provide which is a service and they can’t even do that. No matter how expensive the package, seriously DO NOT TRUST this business. I’m getting the same treatment as others and nothing is fixed as of today. Customer service also knew what was up before I said anything so I’m assuming there’s a common or recurring problem on the daily. Nonetheless my business associates and I will never use this company again. Useless rapscallions.

Simon Brisbane - 2021-12-02

Had my item sent to Darwin from here, no issues at all, fast and prompt service from TNT

Poe Taitowe - 2023-01-18

The worst service of any kind I’ve ever encountered

Darren Field - 2022-02-02

Couldn’t run a business if their life depended on how can you turn off the phones for lunch great business practices and ai can leave no stars what they deserve

Waqas Ahmed Khan - 2022-01-24

Most pathetic service, i never expected this kind of service from FedEx

Karley Ewers - 2021-05-07

U pay express for a reason but when you go through these people there's no such thing as express takes well over wait time

Shaneel Nand - 2023-03-07

I don’t understand why don’t you deliver my parcel. I’ve waited almost three weeks. 1 and half weeks living at your depot and you now guys can’t deliver due to restriction time. Now I gotta schedule a time with your garbage system you have running. I honestly can’t express how much I hate you guys.

Todd Speed And Marine - 2021-12-10

Over a hour on hold all to be disconnected L

Usama Chattha - 2021-05-24

My experience with fedex station was really good

Ati Colmarbrunton - 2021-07-12

They are horrible I’m so annoyed the customer service is like robots the sent my parcel back

Angelie Bacani - 2023-01-13

VERY POOR delivery service. I waited for my package at home the whole day but i only received an SMS saying “attempted delivery” and that no one is at home, plus they did not even leave a card. I ask for re delivery to my nearest newsagent for the next day instead, an SMS said that it was with the driver already and will deliver it to the said address, but AGAIN it was NOT delivered for the SECOND time. Now, i might just pick up the parcel to my nearest depot so i can finally have my package (third attempt). I read the other reviews here, i think most people is having the same bad experience. Very disappointing service. 👎🏻

Varshil Patel - 2022-12-23

Customer service (on call) is good. However the pickups are always delayed and have to chase and push them to come and pick up the items.