Tnt Australia, Hume ACT

Jessa Perlibachas - 2023-08-22

My experience counters many here. While I missed a TNT delivery yesterday, and am not sure they knocked, as I was home all day, I did find the customer service staff member spoke with was wonderful!! The redelivery request online form is simple, but states that the item cannot be left without a recipient able to sign for the item. Due to health issues the team found a way to accommodate me with a redelivery tomorrow in under 5 minutes, following about a 30 second wait time for the call to be answered. I've not ordered through TNT for some years, but this is consistent with the service I received in 2020.

Joel Dignam - 2023-07-20

If your whole business is about picking up and dropping off deliveries, how can you still be so bad at it? It's as if the people responsible for designing the system have never interacted with it or attempted to use it.

Samuel Pinches - 2022-12-22

Many of the staff at TNT our team have engaged with on the phone have demonstrated such a lack of care and lack of attention to detail that I find it hard to believe that they are still in business. I have used their services a number of times now (as a sender and for booking international pickup shipments), and each time, I dread the interaction and expect the worst. Sadly, most times my expectations are not wrong.

Madeleine Johnson - 2022-10-19

Driver never bothered to pick up a parcel from my address. Called the depot and was told the driver was on their way. Customer service was extremely unhelpful, but at least they were polite. At least TNT manages to be better than some other courier companies.

Joshua Abraham - 2023-02-15

Worst courier service ever experience...the courier didn't even attempt to delivery the item or ring my doorbell..there was no card left in the letterbox..Nothing..There is also no direct call to the Canberra depot.. Instead, you go to a useless call centre who log an issue..with no promise of response...I still haven't received my important shipment. TNT canberra should be out of business. I will be reporting them to consumer affairs.

Fan Liu - 2023-04-11

Overnight shippings were delivered after one week. It happened to me twice out of my 5 shippings. Failure rate=40%?!

Tara Mcdonough - 2022-12-23

Did not contact me with pick up details after being advised they would and then dropped my parcel at a facility that was closed 2 days before xmas, had to chase them up then was told I couldn't collect package till 28th. Completely ruined xmas after paying them $60 for delivery. Would never use this company again.

Geoff Hill - 2022-12-30

Simple, easy to understand instructions for my package delivery

Andy Thompson - 2022-10-07

Nothing but praise i ordered an item from Shepparton Vic late on Wednesday it was sent express to Carnarvon WA I had it Friday morning 9.30am great service thanks

Kapil Awasthi - 2023-01-17

Very bad experience, I don’t recommend anyone to use this curriers

Brad Monaghan - 2023-02-06

They are ok when they actually collect your shipment.

Karen Burgess - 2022-05-12

Parcel was picked up Saturday in Sydney, I got a call from TNT Canberra on Monday morning to arrange delivery. Great customer service. Very professional staff!

Feinberg David - 2022-10-12

Service is terrible. Slow responses. Run away . Don't use their services

Brendan Q - 2022-11-21

Horrible location when trying to find it.

Tenzin Choden - 2022-09-20

The worst delivery agent is TNT I didn’t receive my parcel yet and this people says it’s delivered?💀 horrible, Omg unbelievable I didn’t sign on anything 🤦‍♀️🤷‍♀️ I am facing this problem first time with TNT.

Aut Raya - 2022-08-03

Every time someone uses them to send me something they stuff up the delivery and I have to go pick it up. Wrong house, no card left, deliver late etc etc

Jordi Hession - 2022-02-28

Tried to find out where my package is, they can’t tell me, tried to find out how to pick my package up. And they can’t tell me. Basically they couldn’t tel me a thing about the JOB that they are EXPRESSLY HIRED TO DO. Completely useless, unhelpful and unorganised. Extremely incompetent.

H St James - 2022-01-25

My parcel arrived at their depot 2 months ago and noone contacted me or the sender to get an alternate delivery address. Parcel is still not delivered despite me calling them an giving an alternate residential (city) delivery address. Every single staff member appears to be incompetent. Do yourself a favour - save yourself the stress and frustration - and use another delivery service.

Steve Smith - 2022-03-31

Absolutely fn useless,literally 80 m away from our business and 2 days late,despite tracking saying in was there…

Barry Faux - 2022-05-16

Collection not packed up. No contact number to get help. Disaster

Cassie Harry - 2022-01-13

absolutely pathetic 7 days into an overnight delivery they cant even tell me when it will be delivered got a challenge for everyone... ill give you $100 if you can get a refund out of these dogs

Libby Oakes-ash - 2022-04-19

Terrible they made promises, said someone would call, said it would be delivered, lies lies lies, one of the worst companies ever never use them again

Paul Hackett - 2021-11-19

Absolutely useless end user experience. For a delivery company, they just care if or when it gets there.

Pukar Poudel - 2022-04-05

Absolutely rubbish

Kallas Mark - 2022-10-12

Terrible

Duy Pham - 2022-11-28

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