TNT - FedEx Station, Melbourne Airport VIC

Patrick Gordon - 2023-05-16

Dropping off a package with preprinted labels to go to Canada. The staff were fantastic in helping me with what I needed to do (I had no idea!) Super friendly too, thank you!

Mustafa Ali - 2020-09-14

Good service, friendly receptionist.

C A Jones - 2021-09-17

Who doesn’t love driving through the airport roundabouts when you’re not flying? Quick and efficient pick up thanks guys

James Mitchell - 2023-08-05

this business is literally going backwards. Once they were the champions of international shipping & now they do anything right. Last week they told me my online order had not been processed & they would need to issue a refund so i can order a shipment again. I had to advise them this was their issue to fix, not mine. So they fixed it. This week they have a notice on the website stating "no invoices have been issued via email for the last 8 days". Today i get a SMS from Fedex stating i owe $488 for "duties & taxes" but they dont provide an invoice or breakdown of the charges as they are obligated to do. I now need to fix their problem again & ask for an invoice with the itemised "duties & taxes". I wont be using Fedex again, this business has deteriorated significantly

Bernardo Fonseca - 2021-10-18

Lack of parking slots, but a fine facility

Sarah Mcnabb - 2023-08-02

Swift delivery from Netherlands to Melbourne (AU). Item in perfect condition.

Russ “russ T” Smith - 2021-01-16

Simply massive complex with state of the art sorting system using overhead computer controlled conveyor belts.

Larry Miao - 2020-12-17

Would be easier to walk 500 miles and then walk 500 more to deliver the package by myself. Plus side is, it keeps you entertained for 2 months tracking your parcel going in circles for some reason.

Jimmy Fong - 2022-10-31

Friendly and understanding courier, nothing is too much trouble.

Brano Cerny - 2020-11-04

If you have ever seen the "Swift and Shift Couriers' comedy on the TV ...well that's probably how this company operate on the back end. I am trying to arrange re-delivery of my parcel for the last 3 days without success. Totally incompetent staff. Giving them one star because it is the minimum accepted by Google. Otherwise they will get zero.

Mike Loucas - 2023-07-16

They were very helpful and arranged my pickup quickly. Thank you.

Kathy Chau - 2023-05-10

Driver wrote a rude message "no parking, instant fail* (clearly you have parking as you are able to mail the card into my mail box). I've asked for it to be delivered to a local exchange point, nothing was delivered.. called up several times to find that the package is too big. Promise to sort out redelivery to original address on the same day... And nothing has been delivered. What a Joke!!! The worst postage service ever.

Anastasia Sofro - 2022-05-29

Great company, always delivers and great service.

Jordon Willox - 2023-05-12

Absolutely useless by fed ex I specifically requested my parcel to be left at mine due to no signature required. They still decided to not deliver my package and now my customers have to wait longer again because they can’t do what was asked

Elvin Cassar - 2021-06-30

Was home all day. They didn't even knock on the door

Kamal Mann - 2021-03-19

This is my second experience with TNT. Both times I was home but got a msg that they couldn't deliver because I wasn't home. I would give 0 stars if I could.

Yuyu C - 2023-02-24

Best $3000-delivery-experience ever in my whole life! I spent 3500 bucks without getting proper delivery service! 1. They started to deliver THREE WEEKS after the expected date. 2. I then took FIVE DAYS OFF wating at home WITHOUT receiving my package. 3. Even though I paid for signature service, they didn't even try to make a call or leave a card. 4. I ended up picking up four big boxes BY MYSELF at their facility which cost me additional 100 bucks for lifts. 5. BTW, $1000 clearance fee was charged for my years-long personal belongings. Highly recommended experience!

Louis - 2021-01-27

Useless and pathetic is an understatement. To whom ever read this try to avoid this company at all cost. Better to use UPS or DHL

Michael Watson - 2023-06-06

Very easy to drop of pre booked parcels.

Tim Sullivan - 2023-03-21

The girls at the collection counter, and the lady who found my parcel, absolute legends. Great customer service. Thank you for making everything so easy.

Jedi 1 - 2022-02-16

You'll get better service in a graveyard than FedEx!

Jack - 2021-05-11

Friendly staff at pickup.. better than expected service. Thank you for making it easy.

Peggy Night - 2021-07-02

Hands down, THE worst Courier service ever. They don't even ring the doorbell

Lindsay Bottom - 2021-07-13

They leave a letter at your door without even knocking. It’s always a case where you have to pick up your own collection. What a joke.

Praveen Don - 2021-01-13

They don’t even come to your door or knock ot ring the doorbell they just leave a card in the letter box.. HORRIBLE.. i wasted 2 days waiting for this parcel

Ricky - 2023-07-24

Great service but difficult for me to find a number to ring them and organize a pickup.

Kevin Eley - 2022-02-25

I dunno how Hermes can justify using FedEx.

Sara Martin - 2022-02-28

Again - another person who was home and they didn't even knock - useless

Gerry - 2022-05-02

Just useless people. Don’t need to say anything else

Snezana Vidic - 2020-09-09

They lost my parcel!

Hassan Hamka - 2021-02-03

Shane you deserve a payrise mate great service

Garry Lutherborrow - 2021-09-28

Always quick to unload every time I have been there

Kelvin Wong - 2020-11-12

Incompetent driver. Missed delivery, no contact whatsoever. My dog delivers better, do not recommend unless you have no other choice

Rakesh Kumar - 2021-02-01

I would give minus rating if I have a chance. Worst is the small word to describe them. You must be sitting behind the door and waiting for them to knock and You always get a message 'Sorry, we missed you parcel'. Pathetic service. Terrible customer service.

Jeremy Offen - 2021-03-01

Delivery driver rang the door bell and in the 2.5 seconds it took me to answer they had left already. Call centre hung up on me and I have no options available until a collection tomorrow. Extremely poor

Kushil Gunawardana - 2021-05-11

Friendly and fast service. Thank you.

Martin Knight - 2023-02-02

Couldn't be easier! Straight in and out in no time at all. Fantastic, well designed drop off or collection depot.

Dharminder Singh - 2023-04-03

Not reliable. Don’t waste your money. Have no communication.

Maz Im - 2021-10-19

Great customer service the lady's at the drop off and pick up point thank you for your kindness lady's 😊😊😊

Karin Rosales - 2023-07-28

They came to my business during not opening hrs and there’s a signage with our business hrs it takes just to put that for next working day during those hrs but my delivery was neglected in the depot with not other attempt to deliver or card with tracking and I had to call multiple times to find out the status!

Chris Van Boxtel - 2022-12-29

Fast service and quick pick up.

Ameel Khan - 2020-11-27

Quick and easy parcel pick-up. Super friendly staff.

Evan Stuart - 2023-06-22

Worst service. They said they attempted delivery but then admit the driver went back to base early.

Oddessuss - 2021-06-29

The staff here are so helpful :)

Saloni S - 2020-10-13

The delivery guy was a very nice man. He made an effort to come again first thing. Was disappointed at first but everything worked out. Very happy!

Derek Debenham - 2023-03-11

Have had commercial packages processed by FedEx. Whilst not as good as having your own Customs Broker, they process OS shipments appropriately and in good time.

Qiqi Chen - 2023-03-07

Terrible drivers - do not actually attempt delivery and gaslights customers by telling us we missed them. 3 of 4 customer service reps I encountered were reasonable. Shocking delivery service though.

Rop Kiplagat - 2023-01-22

Service is good. Friendly staff

Peter Atef - 2021-11-10

Shocking delays! Very disappointing service

Adam Aitken - 2021-03-01

Service started as average, then improved during my visit. Location is easy to get to. On site parking.