Hunter Express, Keysborough VIC

Amy Workman - 2023-08-08

This would be the worse delivery company I have ever had to deal with. Firstly it didn't come on time. The I rang and explained my partner is a FIFO worker and I wanted to arrange to pick it up. I was advised that I would be called back to arrange pick up. I never received a call back. Now they are saying it's been moved and we have no way of getting it delivered. My partner isn't back in Perth for several weeks as he is at work. This was explain during my call Friday. I rang this morning and was told there is nothing they can do. I was allowed to speak with the manager. The reception ended up hanging up on me. I wasn't rude I was simply looking for a solution. Never use this service, I will be reporting this company to the ACCC

Rob Thompson - 2023-02-13

Delivered goods 3 working days after they initially arrived in Melbourne from Brisbane. Both boxes of goods damaged when received. Hoping goods won't be damaged when opened. Informed retailer of the condition in which the boxes were received!!! Like many others I cannot recommend!!

Simon B - 2023-08-15

I accidentally typed the wrong property number on 3 large parcels that Hunter Express were the courier for. When I called Hunter Express the person I spoke to was really helpful but couldn't update the address, as they hadn't received the parcel. I spoke with the sender who weren't much help and just said to call Hunter Express back after 24 hours to update the address, which I then completely forgot to do. Working from home, I totally panicked when I saw that the parcel had been delivered but I needn't have worried, as the driver had gone out of their way to locate the correct business address and the parcels are waiting for me at work. I really appreciate that extra step that not every driver would take to ensure delivery. Thank you.

Nadine Y. - 2023-03-09

5 stars simply for the service. I personally had great experience with them, none of my packages arrived damaged. They give you an estimated delivery time by the minute and also send you multiple notifications (1hr away, 15 mins away, etc). They also give you your position in the queue which I find very helpful

Morgan Wise - 2022-10-17

I ordered a mirror online and after finding out these guys were the courier and reading the reviews I was very nervous. I actually had a seamless experience, item was delivered on the day it was scheduled and in perfect condition so thought I’d give them some credit where it’s due. Thanks.

Madeleine Ellis - 2022-12-09

I have never had such a poor experience with any company, the wrong items were delivered, the courier forged my name. I reported this to the company, they were not interested, and I just was hung up on by Angie without finishing my conversation. My package is still lost and they are not able to provide or willing to provide any information. I asked to speak to a manager, she said they if I didn’t like her tone that was my problem and hung up without answering my question.

Shellashell1 - 2022-09-25

I would give 0 stars if I could. can't contact this company at all message bank is full. my delivery date was 6 days ago and still waiting. it's been sitting at the depot for almost 2 weeks. the company I bought the item off can't contact them either.

Brett Hutton - 2023-05-18

Excellent service. I had a sofabed delivered. They were a day earlier than expected, but very user-friendly in assistance in meeting my schedule. Full compliment to the delivery driver and admin support.

George乔治 - 2023-08-14

Their delivery service is so terrible, it will be even better if you randomly find a psycho to do the delivery. They just put the parcel on the street and then drive away very fast. Do not consider this company if your parcel is worth more than $1.

Raquel Kempster - 2022-11-17

I would give them “no stars” but that is not an option. Communication is terrible. And when you speak with someone they cannot give you an answer. I’m waiting on a parcel to be returned to the seller. I have called EVERY SINGLE DAY… and EACH TIME I’ve been told pick up is between 12-5pm… no one turns up. After 2 weeks of mucking around, I get a message to say our area only gets serviced weekly. Funny that, in the two weeks it could have potentially been picked up twice. The seller has paid for pick up, but Hunter Express cannot commit to a service. Poor service, poor communication, and it’s terribly frustrating.. if you need a delivery or pick up service… DO NOT USE HUNTER EXPRESS … Service is appalling

Aimee - 2022-12-13

2-4 days business days for delivery. Good joke. Our parcel was collected December 1st, it is now the 14th and we still have no delivery. Tracking says it's been in the nearest depot (literally a 10 minute drive) for over a week now but still no delivery! I tried to call the company yesterday to escalate our delivery but it's impossible to actually talk to someone! They send you around in circles "press 1.... Press 2..." And you never speak to someone. All I was told via their robot was that I could find estimated delivery by tracking on their website, and by looking at the estimated shipping time and go for the furthest date (so four days) and add that to the first date that shows. So December 1st plus 4 days. Now Maths isn't my strong point but I'm almost certain 1 plus 4 does t equal 14? Definitely getting our $185 express fee back!

Damian Oliver - 2023-08-02

I was home when this was delivered. No attempt to knock on the door. The boxes were just dumped on my doorstep so close to the door that it couldn’t be opened. Absolutely pathetic service,I’ll be making sure to make a special request for this so called freight company to never be used again with any large orders that I make. More than enough room for these boxes to be left without blocking the door!

Garry Collins - 2023-06-21

Over a week without the package moving. I could have walked there and back in a week. 1 star is far too high. Would not use this company under any circumstances. Highly agree with other dissatisfied posters. I will not buy from a company that uses Hunter Express. Should be call Hunter No Idea!

Samuel Drew-rumoro - 2023-06-23

Didn’t have the total nightmare service everybody here seems to have had. Delivery wasn’t quite as fast as I would have liked, but with some digging I was able to find a phone number, I was helped by a staff member who sounded as though they had been receiving complaints and abuse all day. I think seeing these reviews I was expecting a debacle, and that expectation coloured the whole experience and I was pleasantly surprised to receive my goods today in good shape. The driver even carried them inside for my partner. Everybody be nice and chill out on the Internet! 😎

Stuart - 2022-11-25

Despite the many issues others have experienced, I'm pleased to say I have not had a problem with delivery. We purchased a new bed, it was picked up and I was sent an email and txt advising of when it would arrive, including a time window of 3 hours. The driver rang me about 15 minutes before he arrived to make sure I was home - he then rang when he arrived and dropped off the bed. No issues at all and a really seamless and easy process.

Zoe Yiannoudes - 2023-08-14

All the bad reviews made me nervous, however was given a 5 day date range of when it would be delivered on their tracking. On the 4th day received an email in the morning it will be delivered that day. Followed the truck in real time on tracking, was delivered no problem and the driver was quick and efficient. ETA wasn't reliable but I made myself available the whole day just in case. Came from the Keysborough warehouse and had a playground delivered.

Muhammad Faizan Ali Khan - 2023-05-24

Terrible Experience with Hunter Express: Avoid at All Cost!!! I recently had the misfortune of using Hunter Express for the delivery of my sofa set, and I must say it has been an incredibly frustrating experience. The level of service provided by this courier company is nothing short of abysmal, and I would strongly advise everyone to steer clear of them. First and foremost, the delivery of my sofa set was promised to be timely and efficient. However, Hunter Express failed to fulfill this basic commitment. They repeatedly delayed the delivery, making excuse after excuse without any regard for my time or inconvenience caused. It's extremely disappointing when a company cannot even adhere to their own delivery schedule. The lack of communication from Hunter Express further exacerbated the problem. I constantly had to chase them for updates, and when I did manage to get in touch with their customer service, their responses were unhelpful and unsatisfactory. They seemed disinterested in resolving the issue promptly or providing any meaningful solutions. It was as if they had no regard for the value of my time or the importance of customer satisfaction. To add insult to injury, the condition in which my sofa set arrived was appalling. It was poorly handled during transit, resulting in visible damage to the furniture. Despite paying for a supposedly professional service, Hunter Express displayed a complete lack of care and negligence towards my belongings. It's clear that Hunter Express lacks the professionalism, efficiency, and customer-centric approach that one would expect from a courier company. Their inability to meet delivery deadlines, poor communication, and damaged goods are all indicative of a severe lack of competence and integrity. In conclusion, I would strongly advise against using Hunter Express for any delivery needs. Save yourself the headache and frustration by opting for a reliable and reputable courier service instead. Hunter Express has proven themselves to be unreliable, unresponsive, and unprofessional throughout my experience. They have failed to meet even the most basic expectations, and I cannot emphasize enough how important it is to avoid this company at all costs.

Tokyo Wolf - 2023-01-10

Very poor delivery service. My 5 items (all purchased same day from the same company) have been sitting spread out over 3 depots according to Hunter’s website tracking for over 15 business days. Everything is overdue, no answer to calls, I wonder if I will ever receive my items…

Louise Blosfelds-hayes - 2023-02-03

Our items were long long past the expected delivery date, and Hunter Express were impossible to get in contact with. I needed my items by a specific date and was willing to come and collect them myself from the depot, but I couldn't even contact anyone to make that happen. Never using them again.

Katerina Pagiavla - 2021-08-17

Great delivery service. Jaz was very professional.Called me before he comes over to drop off my item and helped me to carry it as well. Very quick delivery service too..only took a 3-4 days.I m very happy with the company and the service they provide.Good job!

Lucho Santelices - 2023-06-27

Hunter Express and Amart, the worst delivery service! Have got me waiting the whole day, not being able to do anything, for a delivery that was supposed to be get in the morning, 5:30pm and still don’t get, with a Call Center that keep repeating “it gonna be delivered in the next hour”. Is it too hard to provide a reliable delivery window so people can do their stuff outside of that? Completely disrespectful and unprofessional.

Gianni Hodgson - 2021-06-09

Property for pick up doesn't come up on Google. Note was left on job for driver to call prior to pick up to make sure they find the correct address and entrance. They didn't call. They found a random locked gate (mine Aren't locked) turned around and went home. No call. Charged again for re pick up. And extra for the new phone call service.

Sam Russell - 2022-10-12

These guys were awesome to deal with. Easily contactable, called before they delivered, very friendly and helpful with a difficult and heavy delivery. I tried to tip the driver but he wouldn't accept!

Abcd M - 2021-12-21

You would not trust this mob with dirt for a tip! Absolutely zero customer service, zero accountability and why any company would entrust them with anything is beyond me. ZERO STARS!

Ehsan Alimardanian - 2023-03-03

I wish I could rate this company 0. The worst delivery experience in my lifetime. They delivered the package on 28/02. The driver was on the phone all time, he did not check the item and even he didn't ask me to sign or check the item. After 5 mins I realized that the item is not mine, it has a different name and different address on it. Called customer service and they put me on hold to call the driver and said the driver will sort it out by the afternoon, and the driver did not show up. Called them a day after and they said the driver will sort it out by 5 pm, I even canceled my GP appointment to stay home, and guess what, again the driver didn't show up and even no one called me to tell me that they cannot do it today. Called them again today and they said the driver will do it today by 5 pm today. What do you think? shall I wait again?

Alexandre Yvinec - 2023-01-09

I ordered a mattress and the carrier was Hunter Express. People on the phone were very nice and advised me on the few occasions i called. Delivery was on time despite ordering during holiday season, so no issue at this level either. The person who delivered me was however pretty rude. He left my parcel on the wrong side of the building even though i gave as much details as i could for them to find the right spot. When i saw him i explained he delivered at the wrong place, and he told me to take the 43kg parcel on my shoulder and carry it myself to the right entrance. What annoys me the most is that he left the parcel standing again the wall, preventing the old lady who live there to exit her appartment. A part of the parcel was preventing the door to open. Luckily i was tracking the delivery closely while working from home, but why the need to be so rude? Why placing the parcel in the door way?if i was indeed living where the parcel was left, i would have had to push the door strong enough to open it, and 43 kg would have fallen on the items/pots/plants left right at the front. I would try to avoid online merchant using this company in the future

Divikesh Naicker - 2023-06-19

Very poor service. The delivery guy didn't care about my package it was damaged. We were home when he dropped off my order. Too lazy to knock on the door! I get a notification at 11am saying the driver is an hour away. He didn't show up till 4pm. He just left it out in the open for someone to walk off the streets and take it. Just not good enough Hunter's express. Sends an email to notify me the delivery was there. Just NOT HAPPY WITH Your SERVICE!

Megan Cameron - 2022-11-24

Item has been sitting in their warehouse for 20 days now. No communication with me or with the company i purchased from. I tried to call but it would ring out i also sent an email to follow it up but have had no response. Thank goodness Temple and Webster have offered to resend the item through another courier for me. Do not use this company. Appalling service.

Gianni Hodgson - 2021-06-09

Property for pick up doesn't come up on Google. Note was left on job for driver to call prior to pick up to make sure they find the correct address and entrance. They didn't call. They found a random locked gate (mine Aren't locked) turned around and went home. No call. Charged again for re pick up. And extra for the new phone call service. They also said their small truck won't fit down the driveway. I have had big crain trucks go down there as late as last week

Karan Sreekumar - 2023-07-13

I cancelled the order because of the delivery delay. Driver refused to take the items back and when i refused to sign the receival docket, he just took a photo of the items and marked as left at safe place. Zero stars

Rachel Lee - 2022-05-23

Very happy with their service! Glad i am able to leave a 5 star review considering majority of them are no good. Arrived within a week, on time and no hassle whatsoever. Lovely delivery driver too. Thanks heaps!! Very happy.

Thomas Truong - 2021-10-26

absolutely shocking... when it was running under e-go everything was perfect. quick response from customer service. Now with HX in charge, ive been waiting 2 days for no responses when my consignment was paid in full and booked in for 25/10. It is end of day 26/10

Anima Sola - 2022-12-15

Useless and rude, find a new receptionist too - laughing and hanging up on people when they ask legitimate questions about where their order is isn't the way to go. Neither is faking the tracker showing that driver's ETA is ten minutes, then changing it again and again (that was two days ago and we still have not received the item). Hope you don't get any more contracts and eventually close down.

E G - 2022-12-12

I will never use this hunter express ever again I recommend that nobody used this company if you want to be lied to and wait over a month for your delivery to be delivered but have to drive to pick up your item because the delivery never was delivered. I ordered something a month ago and only received it today because I had to drive an hour out of my way to pick it up because hunter express is the most cheapest and most unreliable courier company in Australia. Guys do yourself a favor and use another courier company. I wish I read the reviews prior to using this horrible company. Thank God from today I never ever ever ever have to deal with this company again. What a horror story. If I could leave -5 stars I would. Get your act together.

Jo M - 2023-02-16

If there was an ability to get a negative score this company would deserve it. A full week to get from Melb to some depot in Geelong, and then they can't advise when on earth it will be delivered from this depot. Given we actually need the large items being delivered, we said would just collect from the depot ourselves - apparently not possible as no one knows where our items actually are. I thought knowing where goods were and delivering them in a semi-reasonable time frame was what freight companies did - not this one. If you purchase something that needs delivery don't under any circumstances let the seller book 'Hunter Express.

Maisum Kazimi - 2023-06-29

Terrible customer service and late delivery I am writing to express my dissatisfaction with the postal service. My order delivery from Myer is well passed the 1-3 business day delivery promise and there has been no communication from them as to why? My order has been setting with them in their depo for days and is not moving at all. I have tried contacting the postal service multiple times, only been able to get through once to be advised that it will take another week for them to be able deliver. There has been no prior communication from the postal service about why the package is late or when it is expected to be delivered. This is very frustrating, as I need the package for an important project. I am also concerned about the safety of the package. I am disappointed with the customer service from the postal service, and I would not recommend them to anyone. I will also be making a complaint to the supplier Myer who posted my stock with them. I hope that the postal service will take my complaint seriously and investigate the matter. I would also like to be compensated for the inconvenience that I have experienced.

Sangita Raila - 2021-12-21

SCAM!!! Please do not trust Hunter Express. I ordered mattress online. I got email that the mattress is delivered at around 2 pm today, I checked the phone and went out to check but nothing was there. I contacted the seller and they sent me the image as proof that it has been delivered. The package in the image appears to be small doesn’t seem mattress would fit into such small box. I have ordered mattress previously so I know how the package looks like. It is so suspicious that they did not even knocked at door, no information that the parcel is arriving today, did not take signature. I tried calling them, hold for more than an hour but no one answered. I am going to report them.

Candice Huang - 2023-06-22

If I could I would give no star at all. Extremely unreliable and lacking of communication. Can not deliver what is promised. No respect for customer's time. Keep rescheduling and not showing up to pickup item. Came to pick up item when we were not home which was not even scheduled date. Item still not being pick up yet, their customer service is pathetic, truck driver can not even be reached.

Michelle Whitton - 2023-04-07

Worst experience in my life, they had me in tears today, my husband is in amputee, ordered new wheelchair weeks ago as our current chair had to be sent away, here we are day before long Easter break and still no chair...shame on you Hunter Xpress. This is an update on my original rating, I have just read all the negative reviews, I am horrified that there so many, I totally agree with each and everyone of them, I actually managed to talk to someone in their call centre a couple of weeks ago, I explained to them that my husband is wheel chair bound and without his chair he is stuck at home, we do have a mobility scooter we live in a semi rural area, I am 66 and I am not strong enough to put it in the car, he has only got out of hospital 2 weeks ago so we don't have a spare wheelchair.....rant over

Arif Iftekhar - 2023-04-14

I would request you all to avoid this courier service provider. My business suffered due to delay and attitude towards customer service is very questionable and poor. Avoid this company if you want to make your customers happy.

Stewie’s Won The Round We’re Going To Overtime! - 2022-12-15

Redelivery took more than two weeks, once you book a redelivery you just have to hope that they decide to ship on a day where you're home. Emailing one hour before and not texting or calling IN ADVANCE must be inefficient and result in a lot of redeliveries. If you care about getting your item(s) delivered with sufficient prior notice or in a timely manner I would suggest you find a different avenue of delivery.

Scoop Iddy - 2023-04-20

It gets 1 star because that's as low as Google will allow. Hunter Express were supposed to pick up an item for return from Amazon over 2 months ago. 3 separate days I was told to wait from 9am-5pm for their courier to retrieve the item and EVERY, SINGLE, TIME they didn't show up. What an absolutely useless company. Their phone staff confirmed each day that "Yes the driver is en-route" so I ask "will they call or text when they're here?" "no they just show up"... no one ever showed up - fantastic workflow! Truly a marvel of modern technology. Avoid at ALL COSTS. Drinking bleach, self castration, flying a hot air balloon into power lines, watching star wars VIII 10 times, bungee jumping into croc infested water, gouging your eyes out and being impaled by a gazelle are all preferable to using this courier service. I award you no points and may god have mercy on your soul.

Tommyace - 2023-06-02

No text/call or any update re. when my package would be. Just a buzz on a weekday waking me up. I asked who it was and the driver screamed at me ' OPEN THE DOOR' . I opened the door and he threw my box (38kg in the lobby). He needed a wheel trolley to move it, you'd think he'd be able spend 30 seconds and wheel it to my door as I gave him access to my lift. Reported to company to change their delivery company.

Ricci Nguyen - 2022-12-09

It's a 0 star but I had to chose 1 or else I won't be able to leave a review. Hunter express is hopeless. First time, they never delivered the consignment, probably lost it somewhere. Second time, I don't think they ever came by but just said "Sorry we missed you", said they left a card but there was no card to be found.. Please do your job properly, it's not that hard

Petra Smith - 2023-07-17

cant contact anyone. Delivery that was supposed to come in 1-2 days. Its the worst company i have ever dealt with. Cant speak to anyone. i ended up canceling my order with Temple and Webster after 10 days. Stay clear of both. useless

Irhan Chummun - 2021-07-24

Very poor service, Delivery Guy came and called the intercom.I told him to wait I will be down but he decided what's best for him that is to leave. Hunter express customer service number is also unreachable. They do delivey on weekends but they don't provide any other service.. That's poor form.

Chhivly Lyly - 2023-06-20

Since i bought something online i never received such a bad service like that. Now i wondering how this delivery company exists in Melbourne? The staff need to talk to customer first before give the parcel if the customer not pick up the phone they not bothered to drop the parcel even we give our address alr. what a shame that i experience with this kind of company

Allen Sutton - 2022-11-29

This company is a joke. Zero rating if I could. Package picked up 21 Nov. I am in Dandenong and depot is in Keysborough - 1 suburb away. Its now 29 Nov and still no delivery. Also no option to pick up. Tried calling but impossible to talk to anyone with an IQ above a primate. Will never use again or suggest to anyone. I am astonished how they remain in business.

Gurvinder Kaur - 2023-03-02

Don’t waste your time as courier will be slower than international deliveries & forget about customer service. Customer care doesn’t even say sorry and make up stories.

Eri Orlaineta - 2022-10-14

Ok this is the second time one of my shops delivers with you guys DISSAPOINTED! I bought a rug not a cheap one and you guys had to rip the package and damage the rug! Now I have to deal with returning the item and wait another couple of weeks to get a new one! And wait for it… delivered by you! 💆🏾‍♀️ Good one guys 👏🏽