Hunter Express, Forrestfield WA

Steven Kirkby - 2022-12-19

It is possible to Cycle solo from Melbourne to Perth in 11 days ... I am still have not received my goods sent via hunter express after 30 days ...So someone on a push bike could of ridden to Perth from Melbourne forgot the package altogether ridden back to Melbourne to fetch it and then ridden back to Perth all the while using only a push bike and i would have got my package faster.... You can also Forget trying to contact them they only have automated messages that send you in circles and the tracking app is a load of rubbish .. Hunter Express more like Hunt for another company 1 Star because they don't allow Zero

Brendan Everett - 2023-07-09

Very poor service & very long I called when my 5-7 business day delivery hasn't arrived more than 2 weeks (12 business days). After some clever detective work to find a real phone number and jump through some more hoops on their automated phone menu, I managed to speak to a real human who sounded like she couldn't get off the phone quick enough and was of no help other than to say deliveries had been delayed! They were not able to provide an estimate of when my delivery could be expected. No better off, I continued to wait....

Andy Kenny - 2023-08-17

I read all the bad reviews on here while waiting on my delivery. I wasn't feeling too optimistic for a speedy delivery but that's exactly what I got. Item arrived early, tracking was great after it was out on delivery from depot. Happy customer here.

Rory Mcdougall - 2023-08-14

No response to query about lack of update in delivery tracker. Package did arrive a few days after expected delivery. Dropped at the door. Overall, not a terrible experience but communication and delivery tracker need improvement.

Monique Power - 2022-11-03

Hunter Express Delivery was amazing! I received emails throughout the morning notifying me of the status of my delivery and I even received a call from the driver when he was 10 minutes away! I'm disappointed I didn't get the driver's name because he was an absolute delight! So friendly and helpful! I couldn't have had a better experience, thank you!

Julian Russell - 2023-01-09

Would rate 0 stars if possible. The service Hunter Express provided was slow and overly Automated making any contact impossible. Additional fees applied as soon as they had to rectify any issues (not my fault). I do not recommend this company's service. Terrible!

Katarina & David Tipu - 2022-11-11

Fast delivery great courier driver too for my consignment:ZPX067710 bought a queen bed frame and Mattress and got to me pretty quick from Melbourne to Perth. After seeing all the negative comments, I was definitely keen to show that my experience was more positive. Thanks Hunter Express

Mark - 2022-10-07

Ordered a TV unit online. I was a bit concerned with delivery from a third party courier but I've been very pleasantly surprised. Hunter Express not only delivered my item, they also re directed to another address, which was MY mistake not theirs and they kindly changed the delivery address. Plus a lady from Hunter Express called me to let me know my item was nearly ready to be delivered. Can't say thankyou enough to Hunter Express. Five happy stars from me 🌟🌟🌟🌟🌟😀😀😀😀😀

Kaffine52 - 2023-07-06

Delivered to my home address, tracking was OK delivery driver and offsider were super friendly. No issues I've now had 2 deliveries with Hunter Express and couldn't be happier, tracking was brilliant and parcel was left as requested.

Martie Du Plessis - 2022-12-22

Poor, poor service. Been waiting for a delivery for more than 2 weeks. Their call centre keeps you on the phone for more than 20 minutes (with several robots taking you through "press 1, press 2 etc." And then they simply disconnect you. Really sad as I am waiting for my 10 year old boy's Christmas gift. :( Shocking!!!!!

Rosslyn Robertson - 2023-07-07

If I could give a lower score I would. I called got told yes closes at 6 pm drive there arrive at 3.10 and find out it's shut already. They couldn't deliver to my door either had to collect from depot not happy with this service at all. The company using this service will also have a poor review.

Stacie Brownlie - 2023-05-17

Delivered on time, left package where asked and gave a comprehensive report with photos after delivery was made

Jack O'day - 2022-12-19

Can’t find basic customer service information on their website, can’t get through to anyone using their contact phone number no matter what option you press, online enquires take for ever to be answered and the replies do not even answer the enquiry a submitted. The absolute worst customer service I have ever experienced.

Chris Pickrell - 2022-09-29

Still waiting could have ridden a push bike and got it quicker. This is why we need a decent rail delivery east to west instead of working in the dark ages with fat old truckers going the scenic route.Quicker this lot shut down the better.

Mason Devine - 2022-11-30

People have literally run across the country quicker than it takes for Hunter Express to deliver from East Coast to West Coast.

Sandra Pereira - 2023-03-13

Not only was a large delivery made to the wrong address, the delivery was left there despite the fact that I didn’t give them any authority to leave. Clearly basic instructions are a problem.

Cg Wenham - 2023-03-08

The slowest shipping I've experienced, and the most vague package tracking there is. Will not be dealing with them again.

Luke Clays - 2022-10-18

Absolutely useless, No service what so ever, send emails asking about a delivery... 5 days ... no response. Phone is completely automated cant talk to anyone.. it is companies like this that really let the industry down.

Kit Matthews - 2023-03-27

Warehouse + delivery staff were friendly and helpful. However there is no Perth phone number and they never called me or sent text message, despite being told several times that they would. There is also no phone number on the website that I could find. Communication problems meant I had to pick it up myself. Have to be proactive and call the east office using the number here on google. East office lady was polite and helpful, but ultimately could not assist in getting the package delivered.

Cameron Denn - 2022-12-02

Avoid this company at all costs and any company that uses them shouldn’t! We have been waiting a week and a half for a package that has been in canning vale only 10 minutes from our home! Have asked as to stay home for 4 days and every day they are “out of time” all though one of the days after they said they where out of time 45min later another hunter express truck rocked up with a different package we ordered! Why where both orders with the one delivery driver? Why would you pay two delivery drivers to come to the one address is beyond me and a good way to waste money and time! When we called to find out what is going on we spoke with eastern state people who where rude and unapologetic to the situation and eventually just hung up on us! Company’s using hunter express shouldn’t as you will be leaving yourself open for bad reviews also! I hope to never have to use them again!!

Lucas Acuña - 2022-08-29

Perfect delivery and on time ! Driver really polite ! Great that you can track where the driver is !

Smokyyy19 - 2023-07-12

Worst delivery service I have ever experienced. Had bought furniture that was supposed to be delivered with hunter express. First piece was supposed to arrive at 11am, I was waiting at home until 2pm until it finally arrived. Second delivery was scheduled for July 5th, and for over a week after the due date it was still saying "scheduled for delivery on July 5th". When the tracking finally updated the delivery to July 11th, 10.45 am, I stayed home from work. Throughout the day, the delivery got postponed to later and later, until at 4pm, it eventually disappeared and simply said "delivery is rescheduled". When calling the customer service, the lady on the phone was incredibly unfriendly, and just said "it is rescheduled for tomorrow, I cannot confirm it will actually arrive tomorrow either, you will just have to wait and see if it does". Can absolutely not recommend!

Claudia Noor - 2023-02-06

I received an email first thing in the morning, saying my delivery will come at 1pm then it changed to 3.45pm then changed to 5.45pm then changed to 7.09pm then its changed to 9.30pm I dont know how to contact the company, i have a 15 month old baby at home i coudlnt leave the house i am also 29 weeks pregnant my husband is fifo i am exhausted and i have to stay up waiting for a delivery this is shocking and i would like a full refund of delivery my item is from fantastic furniture and i will be letting them know their delivery company they are using is shocking

Jared Cavanagh - 2022-07-22

This was a surprise, the delivery was on-time and I was sent an email to notify me the driver was on his way. The email gave me an option to request driver to leave it if I wasn't home. The driver left the package in a really good spot out of view from the street and was very happy. I was sent 2 photos of the delivery location after delivery had been made. Great Job HunterExpress!! was definitely not expecting this 😁 Keep up the good work. Delivery Number was AIM186919 so you can send my thanks onto the driver!!

Nishani Muthuthanthrige - 2022-04-07

I’ll give no stars if possible. Terrible delivery service I had ever experienced

Phoenix Green - 2023-07-06

Appalling “customer service”. I was even told I was lying when I stated that the status of my delivery went from “out for delivery” to “processing” numerous times yet I did in-fact receive half my order that same day. I will never buy anything from a company that uses this incompetent courier service.

Shane Sales - 2023-05-24

Bought a product from Melbourne Vic. Weight 22kgs. Delivered to country WA 2 days earlier than expected. No complaints from me.

Vicious Designs - 2023-03-23

Aside from sitting in the receivable depot for 3 days, the service wasn’t too bad. I was extremely concerned with the hundreds of 1 star ratings, but my personal experience is that customer service was friendly but vague with expected delivery timelines (was told to just give it a few more days even though it was several days past the due date), the online tracking leaves much to be desired with details of where your order actually is, and all the ETA times changing when the updated times pass by, but delivery guy was also friendly and helpful with the heavy items. I’ve had orders from China received earlier and quicker so the $150 express charges are definitely not worth it. If given the choice when ordering online, I probably wouldn’t use Hunter Express again.

Elizabeth Stacey - 2023-06-07

Had a great experience with the delivery - as I was not home, the driver, Mohit, went above and beyond to lug my heavy delivery into a secured car park behind a locked gate. Thank you, Mohit.

Peter Dunn - 2022-11-04

If you are looking for a transport delivery company able to: Provide incorrect and conflicting information, A robotic telephone help desk that provides more press options than a sports betting app A pick up and drop of depo that doesn’t advertise it’s opening and closing hours A depo that doesn’t observe traditional 9-5 working hours A depo that cannot be contacted either by email or telephone. Then this company is for you.

Louis Windsor - 2022-06-28

I wasn't home (in Perth) and I wasn't given any options to leave it in a shop or the Post Office or anything. To explain, my apartment doorbell is linked to my phone and my phone to my car radio. When I was driving the delivery man pressed my apartment doorbell which rang my phone. He said he was outside waiting to deliver my package. I said I wasn’t home and could he take the package to the nearest post office or a local shop or anything? He said no we don’t have that option. Had to wait for a call back to make another delivery attempt. No ‘Missed Delivery” card left, no way to know a delivery was attempted, no way to contact. The delivery guy was very polite and accommodating though :) A couple of days later I got a callback and agreed redelivery on Friday MORNING! Chased them up about 14:00 and told delivery later…. Got my package before 16:00. Again a very polite chap but way late. 🤔😳

Zorika Vončina - 2022-09-13

I have submitted a request to call prior to delivery, no call. Rang them and left a number to call again, prior to delivery no call again and missed delivery 2nd time. Shocking service in this day and age, when all they had to do is call a mobile number I left them with to let me know they are delivering so someone can be available to open gate, as I am not home. Not only that, where is says to submit request it does not even work?

Brody Jarvis - 2023-01-05

Bloody terrible, how are they even open. Do not go through this service. You will be waiting along time and hear nothing from them, no tracking numbers work, absolutely useless.

Scott Wallace - 2023-05-03

Delivered in good time and in good order only but the instructions were if noone is home leave in a safe place. It was left in a safe place only my wife was home all day and my dogs don't miss anything so there was no knock on the door.

Muhammad Aneeq Mashhood - 2023-07-30

Worst Service ever, parcel didn't arrive on time, and extremely worst customer service.

Christian Sentali - 2023-04-11

Your "Hunter tracking number "doesn't even work. Besides, there is nothing "fast" or "express" about your service. I ordered several items from Italy and other European countries as well as the United States of America. They were twice as fast compared to you to deliver the items. You are pathetic! In any other developed country, you guys would be finished a long time ago. Avoid doing business with this bunch of incompetents, if you can.

Luntungan Fam Perth - 2023-05-12

Very unprofessional. Very bad service. They just drop the items outside and not even bother to knock the door.

Ahmad Abbas - 2023-04-19

Carolina from hunter express is rude and hangs up on you even though you try and talk to her nicely. Appearantly she is a manager. Who ever hired this manager needs to examine their hiring skills. Perhaps a visit to your local psychologist for Carolina is in order to work out the issues before they are put onto customers.

D B - 2023-02-08

Having had the terrible experience shared by most over Christmas I was dreading this second delivery via spotlight, however, I have been so pleasantly surprised by the speed of delivery (same route as previous that took 6 weeks) and the constant updates and tracking. 5 out of 5 for turning my whole experience around! keep it up :)

Marie Hershey Webb - 2022-09-21

The tracking system is not accurate. The delivery guy called to say he left it outside because no one is home but... I was just home and no one knocked...

Karen Wray-leemon - 2023-03-30

Fantastic service. Had an estimated delivery time of 5-10 working days. Arrived spot on time. Great service from this company. Cannot complain at all. Thank you Hunter Express.

Stephen Connolly - 2023-03-11

I am also going through this at present,my parcel was supposed to arrive a week and a half ago,it's apparently at there depot & has been for a week,when we first contacted them they apologised & said it will definitely arrive on the 10th March(yesterday),this has once again not happened & when I called again the woman I spoke to Hung up on me

Roberto Forlani - 2023-07-04

Sent a very large fragile item Perth - Sydney; and while communication or the seemingly dormant tracking system a tad light on, my article arrived on time and in perfect condition. Thank you so much

Keyul Gohil - 2022-12-13

poor service.depot received my product and keeping in their warehouse . when I called up they can't tell me when will be deliver. it's supposed to deliver on 1st December and today's 13th December. what type of service providing

Ros - 2023-03-19

If you order anything from Myer, make sure they are not using Hunter Express to deliver your items. At day 20.....still waiting

Norbert Nanhold - 2022-10-10

Rude delivery driver. Didn’t even try to deliver as we saw him drive away without stopping. He then tried to lie about the delivery before making an excuse that there was too much traffic. When I called customer service to rebook, the operator was rude and kept on talking over me. She just wanted to get rid of me. Talk about bad experiences.

Gary Donaldson - 2022-12-21

I ordered a package from Melbourne and at the same time ordered a pinball machine from the states. Which one got here first by 2 weeks...... the pinball machine. The service from them is appalling and the rudeness when and if you can get them on the phone is just as bad. I am unsure how they are still on business.

Marie T - 2022-07-18

If there is a negative star rating, I am more than happy to give it to them. Customer service was bad. Few items were misdirected to Tasmania instead of getting sent to Perth. Lady on the phone wasn't helpful, said it was system error. I guess they don't have any staff who can read the address on the items. Guess that's why they only have one star. I wonder why they are still being used by sellers.

Buthainah Elzaharna - 2023-07-11

So i got my tracking number today as item is obviously now with Hunter express and like others have said it doesnt work !So will see how this ends up and how long delivery takes.I'll keep the post updated until delivery and reply from the company.Second day of being sent a tracking number and still doesnt work and no reply from the company.

Alexandra Scott - 2023-04-05

I don’t really write reviews, but feel so strongly about the terrible service I’m doing one for Hunter Express. Ordered a rug, from Sydney to Perth. It’s been a month since it was shipped and I still haven’t seen it. According to the tracking it was then shipped again from Sydney 2 weeks later. Tried to call, no numbers are listed anywhere. Sent emails, crickets. At this stage I doubt I’ll receive my parcel. How can you possibly operate a business like this?