FedEx Station, Montrose TAS

Darren Watkins - 2023-06-28

One star is generous. The single worst service, system, communication and attitude you'll ever encounter in a business. They'll have you wasting your time and fuming. If you have something sent to you, make sure it's not them!

Robyn Dawes - 2023-08-01

Very very disappointing. Not sure if it's the local drivers fault, but there's a lot serieriously wrong with the way the company operates. Setup and organisations is unusual, not like most courier companies. Instead of offering an okay to leave parcel at the door if not home options for customers upfront right at the start, they leave a tag card giving you information on websites and/or phone numbers to contact. This is okay. But what follows next is outrageous. Website is useless, it's not clear and not easy to get your questions answered. When you ring them, you can not talk to a person, you get a recorded message, and then a big run around of options and choices that did not get me any appropriate results. Apparently the company in Australia is changing over to incorporate TNT with FedEx...and I guess that's why the website was insufficient and leafing to deadens. Maybe they need to upgrade and modify the website to get through that change over time. After several phone calls and emails I was finally able to get some communication to pass on the message that it was okay to leave the parcel if not at home. 10 days after the initial first attempt to deliver my parcel....it finally turned up. The local courier driver told me he had to ask the company if he had permission to Re-deliver it....that's why I say...why don't they give the option to leave the parcel if you're not home straight up upfront in the first place. That would have made me one happy customer. All I wanted was my parcel asap. I'll never use FedEx again. Not my choice. FedEx Australia need to lift their game.

Denice Davies - 2023-06-18

This newsagent FEDEX pick up station in New Norfolk has the friendliest staff in all of NN. The agency itself has everything you need for news papers,magazines, gifts and sweets plus so much more . An asset for our town most definitely .

Kat Park - 2023-04-12

I would not recommend going through any online buying if FedEx is involved the company themselves might be ok but the actually getting it didn't happen

Christopher Genge - 2023-07-16

Rubbish shipping times and terrible customer service. Never again 🤬

Ranjit Sevagan - 2023-08-08

Hopeless service for an international firm! Hobart centre management is the worst I have come across. TNT - Tomorrow Not Today

Daniel Horvath - 2023-02-05

Packages often late and frequently changing delivery date.

Evelyn Jay - 2022-10-18

Didn't even bother to knock on my door despite being home, took parcel back to depot for no reason

Emma - 2022-06-02

Rude attitude when I asked for delivery guy help in carrying delivery to the office after helping them use the elevator to access the building. Didn’t realise delivery instructions were “leave at elevator for employee to complete fedex job”

Michelle Dodge - 2022-11-01

My personal experience with this company was less than satisfactory. The company failed to print out a label with the correct address as supplied by me. That resulted in them being unable to deliver my package. I then called them on multiple occasions where I specified the address and asked for a delivery update. I was given the same answer between 24-48 hours. The staff were rude at best talking over me and were unable to give me an answer as to where the package actually was. After two weeks of calling I eventually had to drive to their depot to collect the package. Once I got there it took a considerable amount of time to find the said package that still had not had the label updated after numerous attempts. If you are considering using this company be warned they are unprofessional and lack the knowledge to actually assist their clients.

Kathy Ballard - 2022-12-14

Every now and again parcels go to here for us to collect, sometimes there is 1 guy doing all the "customer service" but unless you can find that 1 guy, you will be waiting a while. I understand all the drivers are busy, but maybe FedEx could employ a receptionist to actually do customer collections.

Wulfric Houndhammer - 2021-12-18

I picked up my parcel. The guy was friendly and everything went smoothly. No complaints at all.

Saraaahhh - 2022-09-16

This is the second time I've had a parcel marked as delivered but nowhere to be seen, not even a card. Details tell me that it was signed by "refer to image" but there is no image. Apparently it's a common thing they do, to mark a parcel as delivered then deliver it hours or days later - this is not on, it's so dodgy and completely invalidates the whole use of tracking. What happens if it's never delivered? Bet they won't take responsibility. And can't even contact the centre easily either, makes you jump through hoops to find where your parcel is at, which wouldn't even be an issue if they didn't mark parcels as delivered when they're not! If I had any choice, I would never chose to have any item come through Fedex.

Cabbageboy , - 2021-12-28

I had 2 part order from the US to Moonah, the first half arrived fine but the second half kept getting delayed until ‘tomorrow’ every day for 2 weeks, before finally getting dropped off at some random post office. I was then told I’d have 5 days to collect my package before it got sent back again. I don’t think they even attempted to deliver it

Gareth Kays - 2021-12-22

Local staff are great but the greater TNT Fedex network do not care about their customers whatsoever. They price gouge with their market dominance and provide horrific service. Can not rate poorly enough.

Ruby Wright - 2021-11-07

Delivery driver forgot 1/4 boxes. Lodged an enquiry, called, said they would call back. Never did. They tried to deliver 2 days later. No one was home. 5 days later I get told they will call me again… so so bad

Aaron Bristow - 2022-07-13

Second time I’ve had a package described as ‘delivered’ without receiving a package.

Julie Pepperell - 2021-08-24

Just like the others. 1. No one local to contact. 2. Paid express delivery just have it sit in the depot because I wasn’t at home when they delivered it. At 11AM I’m at work. 3. I couldn’t even have the option to pick it up before 4PM that afternoon, even though on the SWMY website (on the slip they leave behind) claims that the depot will be open between 9-5:30PM weekdays. Something clearly needs to be fixed. This is a logistical nightmare.

Andy Low - 2021-12-18

I should have read the reviews here before posting my expensive electronics via FedEx internationally from Singapore to Hobart. I had specifically requested that my package be delivered upon direct signature. Apparently, it seems that basic instructions are not heeded by the delivery personnel and my $2k computer monitor was left on my front porch which faces a busy main road for the entire day. Luckily, my housemate arrived home early and took the package in. Unbelievable. If you want a peace of mind for your packages to be delivered securely to a destination, do NOT go with FedEx. Now I am hoping that my final package of my PC case is delivered safely. Never again! Update: The delivery man left my second package of the computer on my doorstep too. Ridiculous. I’m going with other couriers from now on.

C E - 2021-12-06

The worst service ever have in Australia. They explained nothing when the pacgake missing, the customer support did nothing and even hang up the phone directly, no any paitent to the customers. Don't use their service!

Anthony Weeding - 2022-10-18

Good Service

Tim Dub - 2022-03-04

Driver left a card in the letter-box without any tick to explain why. My wife was at home and can hear the gate open from her office and she heard nothing. The driver appears not to have bothered to come into our premises and knock on the door. Despite two long conversations with the Help Centre, an attempt to get a re-delivery failed the day after so I drove to the depot this morning and my parcel was on the shelf, not even allocated to a van for a further delivery attempt. The parcel itself arrived from the UK in less than a week but thereafter the service here in Tasmania has been inexplicably casual. What a shame...

John Clark - 2022-03-27

Seems like there are serious systemic issues based on the two times I have been sent items using this provider through this depot. Essentially it's a poor communication issue with items being held for delivery for extended times but not letting the customer know. Unable to communicate with the depot except through an international call centre. Depot is locked up like fort Knox with misleading signs to entry. Staff defensive and one even blamed the sender for not tracking and advising delivery after apparently checking that his was company policy. There appears to be no feedback mechanism or interest in process improvement at least at the grass roots level. Maybe someone in management with sufficient authority will read this.

Andrew Gregson - 2021-04-12

4 days after an “express” package was due to be delivered, TNT do not know where it is or when it will be delivered. Staff via telephone are beyond pointless. Staff at their Hobart depot have developed poor customer service into an art form. Find any other delivery service available from carrier pigeon to walking to Melbourne to collect it yourself - it will be both more convenient and faster.

Zhijie Chen - 2021-12-16

The most terrible experience I ever had in my whole life. One star is tooooooo much for this company. My time and life is worthless for them, excellent 🙃🙃🙃🙃🙃🙃🙃🙃🙃. If you have another choice, please choose them. You wouldnt experience this sick feeling like me.

Jane Thornley - 2021-09-09

Poor experience on all fronts. First time they left the delivery card hidden, when I finally located it and went to depot my package was damaged. Now my second order is missing and my third is late. No response from FedEx despite me escalating my issue. Recieved text that parcel was delivered but it wasn't. Absolutely shocking service to use.

Claudia Vera - 2022-02-10

I sent on December 9 from Australia to Chile some very important documents, they are still lost in the US, terrible service. Any solution

Neville Barrett - 2021-04-19

Unbelievable. Express delivery huh? A super important express freight delivery from Sydney arrived in Tasmania only to sit at their deposit for two working days after it arrived there without any attempt to deliver. We had to take our own truck there to get it ourselves. So frustrating knowing it was just a few km away but they couldn't be bothered delivering it

Yun Bit Na - 2021-09-14

Been waiting for receiving my parcel whole day and LITTERLY leave a note please knock my door or make a phone call to me due to hearing issue. But the delivery man have just left without doing anything after sending me "sorry" message. Paid $400 for the delivery and so happy to receive this kind of service.

Kavitha Vallivedu - 2022-02-23

Very worst service and courier experience!These people didn't delivered Scheduled delivery and mentioned deceptive reasons.

Stan Wilkinson - 2022-03-08

Only problem was fifty minutes wait on phone to speak to a operating staff .stan

Jade Grice - 2021-03-15

EVERY delivery I get sent with these guys is a complete shambles, they never contact you to give you updates, they don't knock on the the door even when you're home. Even when you drive over half an hour to get to their depot they can't/won't tell you where the item is, they won't find it for you and they simply don't care. When you make Australia Post look like the safest/quickest/best delivery option on earth there is definitely a problem.

Shankar Ravi - 2022-02-21

I ordered a package from India, it was suppose to be delivered 2 weeks before, still waiting for my package, and I called many times to customer service, they have no idea about my package. Even they don't even deserve one star as well.

Jessica Yasuda - 2021-09-24

We import a lot of items for our business. Everytime something goes through TNT it sits at the depot for days and days. The only way to get in touch is with a call centre that send an email to the depot, who don't reply. I cannot believe a courier company can operate like this

Tim Pauly - 2020-09-15

Very friendly service people on the phone - when it comes to actually achieving much such as getting your parcels or their ability to track and provide up to date information about a dangerous goods shipment FORGET IT! You'd imaging that they'd have better systems for expensive DG freight services, that would be logical but they plead the opposite in their defence! Beware, it seems they are a fact free zone.

Lewis Annke - 2021-04-09

I hope that this business is a front for money laundering or something because their attempt as a package delivery company is pathetic. They had issues finding my address as it is not listed on Google Maps (though can be easily found via other free online map services and a standard google search, and no other delivery service has had issues), however failed to notify me. My parcel remained in their warehouse for some time before I followed up. It took four phone calls and an email to head office get my package delivered over a week after my initial phone call. Head office seemed helpful and was confused why my parcel was not being delivered and continually advised me that this depot was not getting back in contact with them. They just don't seem to care about providing a reasonable service.

Tas Tech - 2021-10-23

Consigned a parcel which sat uncollected at our warehouse for two weeks, despite multiple rebookings for collection and even visiting the depot to speak to the supervisor. Freight companies on the whole are not great currently. I do understand there are enormous freight pressures at the moment. But this company is totally lacking in any sort of customer service.

Simon Tahiti - 2021-08-04

NO 'MISSED DELIVERY' NOTE LEFT AT OUR BUSINESS ON 2 OCCASIONS. HAD TO CHASE DELIVERY UP AT DEPOT. THEN ON ARRIVAL AT DEPOT I WAS IGNORED BY STAFF AND HAD TO LEAVE LEFT EMPTY HANDED. TERRIBLE SERVICE. NOT EVEN WORTH ONE STAR.

Ian Blake - 2020-10-06

Yeah pretty good. I know these guys get snowed under so you cop attitude, but the guy who served me was as nice as pie, even as busy as he was...Ill us them again that's for sure.

Danni Newell - 2020-11-04

We would give zero stars if possible. We had a big shelving unit delivered. Delivery driver refused to bring the shelves to our office. They just left the pallet out in the loading zone at the back of our building. Luckily 4 kind tradies offered to help bring the shelving unit up for us. Worst experience ever. This is the second time this has happened. We have never dealt with such a rude unprofessional driver. We will be making sure our supplies do not use this courier again.

Ben C - 2021-07-05

EVERY TIME - no attempted delivery, no card left (says they have) have to chase where it is for 2 hours, eventually have to go to depot to collect as driver is too incompetent to ring a doorbell and find that someone is actually at home working. If you can't even attempt a delivery should you be a delivery driver at all?

Alistair Luckman - 2020-10-23

Three people at home, and the driver doesn't knock or ring the doorbell. UPDATE: After leaving a complaint via their website and getting in contact with the sender, The driver returned a couple of hours later and I had a couple of follow up phone calls from the TNT Customer Service team to confirm that the item had been delivered. The CS team were polite and professional.

Carolyn Kelly - 2021-09-02

Absolutely shocking experience - only gave a star because I had to to post - The item I paid for has been delivered to a questionable address and to a person I have never heard of.....how could they get it this wrong? .....Where is my article??????.

Joshua M - 2021-05-28

Driver attempted to deliver to the wrong address - was assured of re-delivery the next day. Item has now been at the depot awaiting redelivery for over a week despite repeated calls to confirm the address and enquire where package is.

Peter Johnson - 2020-12-23

Used to be top notch years ago but now totally hopeless. I've been waiting three days now for a package to be picked up, called customer service on 2nd day and was told the driver marked it as picked up but no show again today after they re-booked it. Same thing happened last time and I live in a really easy to find area < 10km from the depot.

Dv 8 - 2021-02-26

These guys are beyond terrible, even their head office were unable to get hold of them for days. They had no idea where my package was. Totally frustrating and terrible service. Don’t waste your money and time. Can’t rate as zero, that’s what they deserve

Ipsita Khan - 2021-01-22

Every time I ship through DHL and the only time my dad chose fedex to send me something , we ended up vowing never to use them again. Extremely bad and slow service , paid price for international priority only for my parcel to be sitting at Hobart for past two days without delivery. When called to check they said they cannot deliver , everyday rescheduling the delivery . Ended up going and picking the parcel. I would recommend don’t use FedEx unless you are left with no option.

Archie Cumper - 2020-08-26

Delivery did not come at all. No calling card left. 100% sure the delivery driver didn’t even come as someone was home all day. This is the second time it’s happened. Had to reschedule AGAIN. Online tracking said a calling card was left but it was; they lied.

Daniel Nichols - 2019-09-02

Simple instruction to leave a package at the depot (which I was told by staff would not be a problem, was not done and went straight onto a truck which is now a major problem for me potentially costing me a $2200 job.  The system communication breakdown is unspeakably poor and the lack of any local contact makes it hopelessly frustrating.  At this point I feel as though TNT will no longer be viable for our transport services and I will be recommending our suppliers don't use TNT for our deliveries.  It so simply could have been avoided, The problem I don't believe is the phone staff as they have been polite and helpful to me it appears to be the system which is at fault.

Thomas New - 2020-12-15

Absolutely the worst service imaginable. Every package sent via them has issues and never arrives. Beyond pathetic. There's not enough negative words in the language to accurately describe this business.