FedEx Station, East Arm NT

Christine Izydorski - 2023-06-27

Fantastic service and excellent staff. Our package had to be intercepted at the Darwin office as I had it addressed to the post office. We thought this was going to cause problems but it went smoothly thanks to the staff member on site

David Mikoczi - 2023-05-25

Appreciate the drivers approach as he didn't deliver as he noticed damage right in front of the house.

Daizel Mallari - 2023-04-05

Waited whole day it says out for delivery no one came or even call or atleast knock my door - left my door open and locked my screen door! then Ive received an email it says no ones at home. I wonder how does their delivery system work? Cant call the local number too.

Arvane - 2023-03-29

TNT / FedEx just provided the worst experience I have ever had with a Shipping company. I got an email saying delivery failed due to me not being at my house and it needed a signature. Chose an option to pick up at another location, the next day they tried to deliver to my house again. Called up and they stated that pick up location was not available anymore, why was it an option on the website then? Chose to get it delivered to my workplace. The next day tracking then stated the package was then picked up at the Depot by someone I do not know. I am now out several hundred dollars.

Dave G - 2021-06-18

Poor service, local staff friendly But they can't do much as down south staff control shipments and delays

Chris Robins - 2022-02-20

fed ex station staff was fast in their handling of my enquiry

Gayan Hewa - 2023-02-24

Zero communication, Zero reliability & need an option to give zero rating. Never bother to call or dial the intercom. Just leave the note asking come to east arm which open only weekdays 9 to 4:30 What a joke

Simon Matthias - 2023-04-28

Appalling service. No ability to ring a local number. Instead had to call an overseas based call centre who were difficult to hear. They then informed me that the local depot will call me, whereby I then to quote an enquiry number. I then need to wait 24 hours before heading to the depot (located 30kms away!) to collect my parcel. I really just wish they left the parcel (with contents of $50 value) by the front door - which is exactly what the initial instructions were!!

Ben Roeth - 2021-07-15

Avoid at all cost. Australia Post is better and that is saying A LOT!!! How they are in business is beyond me.

Mitchell Harper - 2023-02-19

Pathetic. Had very expensive tracked packages being sent from Brisbane to Darwin which after being sent via Sydney and Adelaide finally arrived in Darwin and were marked as delivered although they weren't delivered to me they were palmed off to another frieght company because they don't deliver to the town I live in. This would of course be fine but they didn't inform me or have the packages tracked from when they handballed them to the second company so I had to drive 50 K's to their depot to find my items then visit the second company to collect them. 100 K round trip that I should never have had to do because they were to lazy or to stupid to do a simple job properly. I now check if I'm buying from interstate which freight company will be used if they say TNT road express I don't go through with the sale.

Ben Hew - 2023-06-27

- tracking information was wrong - offshore call centre staff can't/won't speak to the local depot about delivery issues - fedex are a giant group of polesmokers

Robert Lawford - 2022-08-11

Still here not got my package Would not ues this service again

Rahil Ami - 2022-07-28

Worst experience ever with fedex. Do not go threw fedex. Post services are better than fedex.

Samuel Clements - 2023-02-01

Would prefer to give zero stars as that is what they deserve for completely ineffectual and inconvenient service. Will not leave a parcel even with my over the phone permission and then I have to collect from the Depot which is in East Arm and only open from 9:30 - 4 weekdays. This is during most peoples business hours and so have to take time off work to pick up a parcel they could have left in my driveway. Completely useless.

Jenny Santhosh - 2023-02-24

Do not recommend the service. Total waste of time talking to the call centre. Zero stars for the service. Paid extra $$ for express delivery, not only it didn't arrive on time, but the driver also thought it was ok not to contact when attempted delivery-no phone call/SMS/email despite all were available to either contact the sender or the recipient.

Noona Inna - 2022-09-14

My goods been sitting in their depot for a good week now, wondering when they will actually send it out for delivery.

Sophia Mai - 2021-12-07

The customer service is excellent. Give me extra help to help me solve my issue.

Monster - 2022-08-26

Open on Saturday even for 5 hours is not that hard....

Dianne Harding - 2022-07-09

Workers where very helpful

Geoffrey King - 2023-07-17

Terrible service paid for express post and despite it arriving to Darwin in two days it then sat in processing for two weeks without any notification or ability to call someone local and ask for an update.

Steve Lock - 2022-07-15

Total lack of customer service and communication, empathy and ability to provide a solution - not only at the Darwin depot but across TNT / FedEx. Unscanned goods from Sydney and Adelaide caused me major concern. I ended up having to go to the depot to pick up the goods and the guy before me said he was having similar issues, then a Physio after me said the same…! Not using them in future. Steve Lock

Santosh Thapa - 2021-11-21

They left the card in my mailbox even though i was at home all day. Poor delivery

Anna Mataranka - 2023-03-31

The worst delivery in Darwin. TNT/FedEx pls improve your service. The driver needs to at least beep to know the receiver that they are in front of the house. They will text you the time of delivery but then come after 5 hours?!

Tou Busa O Pateras - 2021-10-20

I have paid for an overnight dilevery and 7 days and I have still have not received my parcel no one seems to want to pick up the phone its nearly impossible to get threw to them only after waiting for few hours on the phone they will pick it up to only say you have come to the wrong department on Monday they told me it's coming but no Tuesday they told its coming but no on Wednesday they told me it's coming but no I keep putting in a complaint they say I will get a call but no one want to call me Worst courier I have ever met

M C - 2022-06-09

Waiting for them two weeks. Received a message that parcel has arrived and would delivery of it today. But no one came!

Kenny Du Toit - 2020-12-30

$120 for 10 day delivery. Best to put the package on a camel next time!

Junkai Ou - 2021-06-20

Worst service I've ever seen in Darwin. The bespectacled bartender was very mean

Roman Kabir - 2021-04-13

The lady who served today does have a minimum commonsense how to behave with the customer, poor service, wont use again

David Ninan - 2022-12-07

Zero stars would be the preferred. Does not attend to deliver on the agreed date. Unreliable tracking, no proper contact with people and attempting to charge a “redirection fee” for moving to a closer depot despite only having one depot in Darwin

Ryan - 2022-09-14

been home all day with my door open waiting for delivery in living room, at the same time got a msg "no-one was there to receive it" How can you miss it unless you never actually here to deliver

Michael Murphy - 2022-01-25

Pretty quick

Bikram Parajuli - 2021-02-10

Poor service, Can't trust them at all and clearly the company doesn't care about the feedback and make a improvements.

Paul Dougan - 2021-03-07

I collected a parcel. This feels like a strange thing to ask me to review, Google.

Simon Glossop - 2023-05-06

Disorganised

Angie - 2021-01-06

Always helpful and friendly never had an issue.

Ravi Sidhu - 2021-08-10

Good Service

Bennydiktus - 2021-05-12

THE WORST DELIVERY SERVICE EVER IN AUSTRALIA!!

Jess Dix - 2021-03-26

I waited all day for a delivery as the timeframe was between 8 - 4:30pm. Delivery did not arrive. I checked the tracking number to see if there was any further info and there was an attempted delivery notification. I check the CCTV and they drove past the front gate without stopping at the exact time they put their attempted delivery ... Really professional.

Shane Thompson - 2023-03-08

People getting the job done

Ruby Anne Kelly - 2023-02-01

What is the purpose of a courier service when you have to go and collect the parcel yourself from East Arm during extremely restrictive business hours which means to take at minimum an afternoon off work to do so. There used to be collection points throughout town, but they are now apparently shut for some unfathomable reason. So frustrating.

Apurva Darwhekar - 2022-06-07

Very disappointed. I got message a week ago that my parcel is out for delivery and I still haven’t received it. I called the company, it went to a call centre where the person told me that he will contact my local depot and get back to me in 2 hours. I did not receive any call until evening so I called again and someone else picked up the phone and the person on the phone told me I will get it next day morning. Unfortunately I didn’t. I am still waiting for it. The items in the parcel are time sensitive. I asked if it’s ok to go and pick up personally, the answer was “no you cannot go.” What am I supposed to do? Very frustrating.

Lincoln William - 2022-06-21

Absolutely useless. You make a booking and a timeframe for pick up (express mind you) they never come on time, and never within a day. Every single time we use this service I have to call the company to remind them to get a driver here to pick up the package. IF i could give less than 1 star I would

Andrew Price - 2021-05-10

It's super annoying that they don't deliver to PO boxes but at least their pick experience is always seamless

Nina Bower - 2022-09-26

I asked my parcel to be delivered to home address on the 15Th, parcel already at depo, i called today 26/09 and been advised that they send my parcel to Australian Post in ADELAIDE, For GOD SAKE!!! Absolut USELESS

Mark - 2022-03-25

Absolutely terrible service. My item has been in the depot for more than 10 days now, and still has not been delivered. When it arrived at the depot it was sent out for delivery. Delivery wasn't made due to "time constraints". That was 10 days ago. No attempt to deliver it has been made since, and when I rang to question when it would be delivered I was told it will be delivered when the opportunity arrises. No guarantee will be made. And worse still, they won't let me pick it up. Disgraceful. My item, not there's, is sitting in a depot and they refuse to deliver it or let me pick it up.

Rence R - 2020-07-06

On Time! VERY HELPFUL STAFF..Package Arrive Early

John Kenny - 2023-05-21

Not in the real world

Henning Franke - 2021-11-08

Totally useless. Waiting since 5 days that they come and pick up a parcel. Will never use them again and send the parcel with a different carrier now. The hotline doesn`t know why they don`t pick it up. Never seen such a useless company before.

Desiree Fabian - 2022-07-01

FEDEX TNT is a useless company! Wasting people's valuable time with no intention of delivering/redelivering the consignment!!!! You booked to an agreed date for redelivery only to wait for nothing! Called the operator and was told it will be delivered the next day, still same thing happened NO TXT NO DELIVERY and again was informed my consignment is not for delivery today and needs to be rebooked for Monday!!!! I dont know how people in this company communicates, it seems to me they are bunches of idiots who does not care of customer's wasted time!!!!!

吳蕙妤 - 2021-12-01

The most terrible service ever. We updated the new delivery address, they still deliver to the old address. No matter how many times we spoke on the phone the packages still sent to the old place. And many times, We were at home for the whole day, they only left the card in mail box. Poor delivery service.