FedEx Station, Wendouree VIC

Mick Mangan - 2023-07-08

Will never use this so called service again. This would have to be the worst experience off our online buying life. We missed the delivery by 5 minutes and then waited two weeks while the item was handballed all over Ballarat and none of their staff knew what was going on. Rather than use these amateurs again ever I will walk to Melbourne and back if I have to. It would be quicker.

Trevor Hart - 2022-04-28

Could not fault service. Gave item number had it in my hand within minutes all good

David Tuohy - 2023-06-21

absoulte joke of a bussiness can not speak to anyone on the phone i i sent an iten to the states for repair item went as far as sydney then returned and i can not get an answer from anyone

Tim - 2023-06-01

Absoulute joke of a company pathetic, if I could give 0 stars I would!! My parcel has been sitting at this wendouree depot for 2 weeks now, and there stupid tracking system is hopeless it says that they attempted to deliver to my house on a specific day yet my partner was home all day and knowone came it keeps setting a new date for delivery then they never come what a pathetic company!!!!

William Cuming - 2022-03-24

These people have had a parcel at the depot for 4 days. Absolutely appalling.

Yvonne Thomas - 2022-12-07

Poor service delivery not made paying FedEx priority and getting below standard service. I get 1-2 overseas shipments a month and since tnt doing deliveries it doesn’t even deserve a one. Need to go back to FedEx deliver and excellent service

Michael Barnett - 2023-02-05

Extremely poor delivery service, very dissatisfied

Dusko Barac - 2023-01-25

Zero Stars!!! One of the worst (if not worst) freight forwarding companies in Australia. Ordered critical construction materials through a supplier who uses TNT, materials we supposed to be delivered within 4 - 5 days, more than two weeks late, to add insult to injury, delivery driver messages us to ask whether someone would be onsite to help offload palletised materials by hand I.e. manual handling, yet delivery contract specifically included provision to deliver/offload using tailgate loader.

Ben Mitchell - 2022-08-23

Considering how busy the industry is and how short staffed fedex is, they are doing a fantastic job. Credit to their drivers working hard to keep them going

Trav - 2022-12-05

What a joke of a business this is....AVOID USING FEDEX TNT

Rodney Hunt - 2021-12-01

Cant talk to a human there, payed $180.00 for a delivery that has been sitting at the wendouree depot for three days now cant talk to anyone about it. will NEVER use FedEx again

Geoff Warner - 2022-10-03

I paid for a booking online 24 hours in advance, and then organised a person to be at my house for when the truck turns up for collection (because I have to be at work) The driver did not turn up and when I called TNT at 4:pm I was told a driver had not been assigned to this collection and it was now too late to collect. No one bothered to tell me there would be no collection as scheduled and that there was no driver assigned. They are happy to take the money in advance however. Whats wrong with phone call to advise the customer? Appalling service.

Mark Connellan - 2022-06-21

So appalling it is virtually importable to describe. If your sending parcels with this company you must hate your customers.

G R - 2022-09-02

Do not use this service it is now pathetic. Parcel has sat in depot now for 2 weeks and and response from TNT we can not get drivers, i can not collect as they have to many items on the "deck" and con not find it, i should see next week which will then three weeks for a box to travel 110km

Rob Alexander - 2022-11-08

Another bad experience with delivery. Have waited in for 2 days on the promise of a delivery. I don't know why they bother with a tracking system, it's useless. No delivery despite talking to the Wendouree depot who promised it would be here.

Aris Tsiounis - 2022-08-18

Had a box sit there for 8 days in processing , the address was up the road. had to get our customer to go there and pick it up.

Kim Haans - 2021-11-15

Received goods a month later, and arrived like it's need kicked around and the things I had purchased were not cheap items, so disappointed..

David Whitehead - 2022-12-11

TNT is the worst freight company ever

Hasco Foundry - 2022-11-07

Without fail, I have to chase up bookings every time. If they don't pick up the pallet on the day you booked it then it sits in their system forever until you chase it up. EXTREMELY frustrating.

Luke Mclean - 2021-11-25

Online business hours are incorrect they close at 4:30. However I was still there before 4:30 and they were still closed.

R W Taylor - 2022-08-22

Unreliable and rude and poor customer service. After waiting for 4 days for my shipment to be collected I gave up and took the item to the depot. On the third day I called into the depot and was assured the item would be collected that afternoon but no show. Poor attitude at the depot. This is not a FedEx high standard service that lives up to their reputation.

Pat - 2022-06-27

DO NOT SEND WITH TNT!! They managed to lose $4,000 worth of suspension less than 24 hours after picking it up from us and then completely wiped their hands of any responsibility. Absolutely hopeless!

Gaurav Sharma - 2021-12-04

Considering the Covid rush, they did well for me

Frank Maloney - 2022-06-27

Additional "Out of Delivery Area Surcharge" charged after pickup i.e. not included in original quotation. Late delivery and incorrect delivery advice over the phone on more than 1 occasion. A very average service at best.

Alex Sheridan - 2021-12-23

Shocking, $300 postage and had to end up going to pick up my package myself. It was at the Wendouree depot for 2 and a half weeks. Promised me delivery for 5 days straight after ringing every day to organise the drop off

Tim Thomas - 2023-01-17

Rude and creepy!

Man Lout - 2022-06-10

These guys couldn't organise tea in china. They have had my parcel for over 7-days, literally at the depot 10 minutes from my house and just could not get it together to deliver it. I have found it quite comical how incompetent their service is. Lights are on but no one is home. Be warned if you use their service.

Shelle Newton - 2022-04-26

First shipment I went to collect from this depot was damaged so another was delivered. Second time going there to collect they got their communication wrong and so the goods were not there. To their credit they delivered the goods to my door due to their two blunders.

Jacob Bainbridge - 2021-03-03

I would rate 4/5 because there could’ve been more communication, but I think you should all realise that these blokes do what they can and they get the job done. My delivery was a day late so I just rocked up and spoke to them, from there it was pretty easy and it just turns out they also have lives and a few of them were sick that day. Got the package in the end, was happy.

Keith Scott - 2021-12-09

Fedex have lost the plot, can it get any worse! priority shipment, correct address, they say wrong address, phone number on awb no call, impossible to talk to anyone, they dont answer email! A shame.

Krabben - 2020-10-28

Absolutely useless. Package has been out for delivery for 3 days straight. Had to call the head office to arrange picking up the parcel to get it. Avoid at all costs

Wen - 2021-01-28

Absolutely poor service paying a premium “express” price !! There is no express!!!! Driver supposed to deliver until 6pm, but my package is back at depot just after 5 undelivered? Couldn’t be bothered?? Worst delivery company!!! Looking at reviews, I am not the only one! Would never recommend , complete rip off and waste of time !!

Lj Gervasoni - 2020-10-14

Got a message about delivery yesterday. Arranged life so could be home whole day to receive. Did not come. No message update. No apology. Another whole day rearranged as according to TNT they don't update people. Don't use them people. Worst customer service. Of course midday next day no sign of it. Have to wait til 5.

Lalenya Sutton - 2021-08-23

I've had an item waiting at the local depot 15kms away for 8 days now. Each day a new update comes through to say it will be delivered the next day instead. Probably better off just asking for a refund then expecting to actually get my delivery?!

Peter Farquhar - 2021-03-12

Absolutely useless. Was told it would be delivered before 6:00. Was supposed to go out for tea. Now 7:00 I guess they aren't turning up with my package. Not happy

김alex - 2021-04-09

I’d been waiting for my parcel to be delivered whole day but the driver didn’t even attempt to ring the doorbell. Just passed by. It made me so angry.

Renée Mowatt - 2020-12-15

Worst service I have ever experienced I’m not one to leave bad reviews but has pre ordered a courier service for a time sensitive medical test to be collected, no one arrived, no card, no follow up call, had called there customer service team 5 times ensuring me someone would arrive on the day and no one did, followed up the following day and they couldn’t give me any reason as to why it wasn’t collected

David Klabikowski - 2021-04-15

Good service

Luke Holding - 2018-10-26

Delivered to the wrong address, despite the correct address listed on the Consignment. Will not redeliver today, and no option for me to collect it myself from the depot, was told I now have to wait another 3 days even though it was their mistake. It is a critically needed part, hence why I used express thinking they would be able to actually deliver it on time and to the right place as listed on the paperwork, but apparently that is too much to ask. I would've thought that since it was their own mistake, a same day redelivery wouldn't have been too much. Will not be using this company again.

Jay Rankine - 2020-08-10

While the whole state of Victoria is in lock-down because of CoVid-19 and most of the population is at home I still managed to get a "Sorry we missed you" card. The drive didn't even bother to put the delivery at the front door step. Now I have to pick it up from a shop right next to the Ballarat base hospital. When I went to pick it up I was told that everyone complains about their parcels not getting delivered. So in this current climate your driver is putting people's safety at risk because they have to risk contact with others next to a hospital to get their parcels.

54macdog - 2022-05-20

How hard can it be to put a parcel in a truck and deliver it to a house? This mob have given us the run around all day and most of the next day. Utterly hopeless and frustrating to deal with. Avoid if at all possible. Update 19/5/22: Have had the misfortune to be on the receiving end of their incompetence again. Shipping instructions have our correct address. Fedex text message says address is wrong, send correct one. We do. Parcel now gone missing. They couldn't be worse if they tried. Further update: They continue to say the address we've given them is wrong. Contacted them, they promised to get back to us; of course they didn't. Contacted them again; they are looking into it and say they'll get back to us. Absolutely unreliable.

Margaret Davies - 2021-02-25

Like other Reviewers, I too would give zero stars if I could. My parcel was sent Express and marked "Urgent Medical Supplies" and it took over a week to arrive. It sat at a depot 45kms from me for 4 days but when I asked if I could pick it up, this was not permitted. Australia Post may not be perfect but from my experience, they beat TNT hands down.

Shampers - 2019-08-29

Would be 0 stars if Google would let me. You would be better off traveling across the country to get your package yourself. They have to have to worst service I've witnessed. No one knocked on our door and when we called up the women was incredibly rude and snappy. Avoid at all costs.

Teagan Ballinger - 2020-06-05

0 stars. Not happy a present organised for a birthday now will not get here in time. I wait home all day am late picking up kids from daycare because when called at 4pm I was told it will be there in an hour. Not good enough!!!!! Now I can't get help until Tuesday!!!!! Would have picked it up from the depot but apparently that is too bloody hard! Thankyou for ruining what is supposed to be a special time. This is not the first time I have had issues!!!!

Ian Buist - 2019-09-05

TNT Ballarat try to get a delivery organised ! for a client of mine on their account....seems after 2 failed attempts to have this pick up was told next day at 9.00am then 11.00 am still no pick up as I was told they had "other" priority pick ups first!!! Try to phone through the 13 11 50 no help whats so ever and cannot ring the depot as they do not give out this number to customers as they want you to go through the main number, like a dog chasing its tail.....simple pick up required three days later! great service eh

Matthew Doyle - 2020-09-01

For seven days TNT promised delivery of an item but failed to do so even though it was at their Ballarat depot. After making several enquiries, TNT Customer Service were unable to get in contact with their own depot. Each day I was promised it would be delivered the following day but it took them a week to get around to it. No local phone number available to ring the depot yourself. No apology given . I’d give zero stars if I could.

Bob Hall - 2019-11-15

They do not deliver to rural areas they have contractor's to do it for them all i can say is very poor contractor's very very slow stick with Australia post for parcels way wzy quicker

Sam Lee - 2019-08-28

Delivery driver never knocked just left the slip in the mail box. Apparently there is no way to collect my order for today, and the customer service rep i spoke to on the phone was atrocious, snappy and unhelpful and honestly just downright rude. Avoid at all costs.

Dylan Campton - 2021-07-30

Never deliver on time, drivers regularly “run out of time” at 3pm, have had orders on board for delivery for 3 days, depot not interested in redelivering for at least 2 business days. Used to spend thousands with TNT, think after the experience with this depot it will be the last time I use the company

Stephen Francis - 2020-08-14

Absolutely useless. If I could give them zero stars I would. Had something delivered from Melbourne, it arrived at the Ballarat depot the next day. 1 week later still nothing. Unable to find a local number to call them. Rang the main TNT number and was told by Head office that this is the worst depot in the Country! I even spoke to their neighbour and they advised they constantly get calls from irate customers trying to get on to them. Their excuse is that they had no trucks to deliver the goods...not my problem. This is not the first time we have had issues. Please never use TNT/Fedex they are absolutely disgraceful