FedEx Station, Western Junction TAS

Robert Foster - 2023-08-22

Well…….. fedex was really great until it got to Ulverstone. ( three days from the US ) They promised it Tuesday but now I’m not so sure. Now they say they have the wrong address.

Krish - 2023-07-31

One of the best courier.. and good coustemer service

Rafael Demarchi - 2023-06-23

1 is too high. The same experience as all the comments below, a complete disregard for customers and their time. I booked 3 days in a row, waited from 9 to 5 and no one showed up to collect my parcel. No calls, no messages, no apologies. The parcel still needs to be collected. I don't recommend this company.

The Land Of Nod - 2023-07-15

Absolutely appalling “service” Google really needs to allow zero stars. Today is 15 July 23 I have paid $275 for my shipment to be delivered from Melbourne to Northern Tasmania. Item was shipped on 07 July 23 and arrived at the Launceston depot (Western Junction) on 11 July 23. Delivery to our business was booked for 14 July 23 before 9.00 am. As a casual employee I took that day off to ensure I was home to receive our $6800 delivery. That is income I will never recover. 14 July 23, 6.16 am delivery was scanned at the depot, 6.17 am the delivery was marked as “On request of customer, or due to customer holiday, a new delivery date and time has been planned”. Suffice to say no request was made by my business for a delay in delivery, so now TNT are just plain lying to cover their incompetence. 14 July 23, 9.57 am, nearly an hour past latest delivery time, I contacted the service centre, I was told my delivery was booked for 18 July 23 before 9.00 am 14 July 23, 9.59 am SMS received stating “Thank you for contacting FedEx/TNT. The status of your package is Delivery booked in. This was updated on 2023-07-18 at 06:59 pm. The estimate delivery date and time is 14/07/2023 at 05:00 pm.” Now obviously I don’t own a time machine so this is yet another lie from an incompetent organisation. Asked to speak to a service agent, I was informed one would contact me within 2 hours. 14 July 23, 12.30 pm I received a call from a service centre (again not within the agreed timeframe) stating that the delivery was not in the delivery truck and all drivers had left for the day. I informed the service agent they were to deliver the item as agreed, their incompetent logistic management is their problem and not mine. Agent’s response was to say that they would attempt to book delivery for 17 July 23. I told them that was unacceptable and that the delivery was to be made as agreed and they had no rights to unilaterally change the agreed delivery arrangements, let alone blame me for the change. Agent told me I was welcome to collect the item from the depot myself. So now, after paying $275 for a delivery, I am “welcome” to hire a truck, drive 80 km to collect my 120 kg delivery, drive 80 km to my business then unload the 120 kg, return the truck and pay for the fuel required for the trip. Thanks TNT, I appreciate the invitation, however I’ll decline and let you complete the service you have been paid to provide within the agreed timeframe. Informed the agent this was unacceptable and in accordance with the direction provided from their company they had until 5 pm to make the delivery or they would face legal action. 14 July 23, 1.12 pm SMS received stating “Thank you for contacting FedEx/TNT. The status of your package is Delivery booked in. This was updated on 2023-07-18 at 06:59 pm. The estimate delivery date and time is 18/07/2023 at 11:59 pm.” 14 July 23, 1.13 pm spoke to the service centre and was informed that the delivery was booked for 18 July 23 at 11.59 pm. I informed the operator that if they could deliver at midnight on 18 July 23 they were more than capable of delivering today. The operator didn’t understand and said a service agent would contact me with 2 hours. No further communication was received. 15 July 23, 12.48 pm SMS received stating “Thank you for contacting FedEx/TNT. The status of your package is Delivery booked in. This was updated on 2023-07-18 at 06:59 pm. The estimate delivery date and time is 18/07/2023 at 11:59 pm.” So no change and my delivery is still arriving at midnight Tuesday, excellent. A quick glance at previous business reviews for TNT Western Junction reveals the exact same issues as listed above and other variations on that. It should be no surprise that the business has a rating of 1.7 stars. Matter now referred to CBOS Tasmania and Consumer Affairs and Fair Trading for further action including a letter of demand sent to TNT for restitution.

Christa Wadley - 2023-02-15

Agree, DO NOT USE! Utterly hopeless. Lost 3 parcels out of three in the last 3 months. And, they simply don't care.... we have travelled to the depot (140km round trip) to collect to be told its not there. Slovakia can get parts to Australia in 3 days, FEDEX can't get parts from mainland Australia to Tasmania without loosing them. Their staff are incompetent and really do not care. They hide behind their phones and emails. They even cut us off 3 times in one call trying to locate our package. WORST SERVICE AND WORST CUSTOMER EXPERIENCE. Any company wanting to train their staff use FEDEX as an example as how not to do it!

Darren Kidd - 2023-04-14

Got the old 'attempted delivery but you were unavailable ' text, despite me being home at that time (all day) working in clear view of the front door, and security camera footage to prove. No card either. Lying, lazy courier.

Jutta Zotz - 2022-06-09

Absolutely pathetic service. They ask you to provide them with the tracking number, which they issued themselves. They say they will deliver, then reckon the address is incorrect. So expensive, and such abysmal failure in delivering.

Ryan Veltman - 2023-02-16

Staff were very helpful finding my large order and assisting me to load it into my vehicle.

Amy Rose Armstrong - 2023-04-18

Package not delivered even though the authorise to leave was filled out and left taped to letter box. Delivery driver not only removed the authority, he put the previous days date 17th instead of 18th on the new delivery slip. I saw the delivery driver leaving as they left just as I was walking out the door. This was the second attempt at deliver our package, the first we coped and paid an extra $30 to have it rescheduled as it looked like we weren’t home. Very disappointed and will avoid using their delivery service wherever possible in the the future.

Tyler - 2023-01-03

Absolutely terrible service, every review here is 100% accurate. The item can get the entire way around the world, and then gets stuck 15 minutes from my house for days and days, with no updates. Clearly, TNT/FedEx have issues with distribution in Tasmania. I have now dealt with this over 5 times in the last 2 years, and there has been no improvement at all. I would give 0 stars if I could, avoid using FedEx if shipping to Tasmania at all costs.

Julie - 2022-06-16

SHOCKING, I BOUGHT A RUG FOR A HORSE FROM RIDEAWAY AND USED MY PO BOX IT WAS ACCEPTED BY THE SHOP AND FEDEX. I THEN HAD MESSAGES FROM FED EX TO SAY THIS RUG WAS DELIVERED SEVERAL TIMES AND THEN IT SAID THEY DO NOT DELIVER TO PO BOXES. WHEN CONTACTED THEY FOBBED ME OFF ONTO TNT AND THEN THEY HAVE FOBBED ME OFF. BOTH FED EX AND RIDEAWAY ARE NOW GOING TO HAVE TO GIVE ME A REFUND.

Emmy Bear - 2022-05-13

After quite the run around trying to locate my package, the staff were exceptional in their communication and service. They made contact the ment it was located and were accommodating and kind. Thank you

Andrew Bading - 2022-12-06

DO NOT USE TNT!!!!! TNT/FedEx Transport Australia Complaints has just lied 3 times to me, and the complaints department just told me the reason they cannot fulfill what they have been contracted to do is the driver's truck broke down. They changed the information on the tracking site three times claiming it was because I was on holiday, they told me it would be the next day twice and it keeps changing, and now they told me if I want it I have to drive to western Junction and get it! Delivery was supposed to be Friday the 2nd. It's been sitting at the depot for 4 days! And I'm told to go and get it if I want it, and to complain to the people who sent it! Well, the people who sent it did what they were supposed to do! and you TNT have not done what you have been paid to do. What a great delivery service! Absolutely pathetic and unprofessional! Complete joke! The drivers truck broke down?!? you're a transport company! put it on another one! But the Indian Lady I was complaining to, did not take the complaint, and told me to complain to the people who sent it, and that if I wanted it I would have to drive to them and pick it up. doesn't that make your delivery service incompetent??? No Stars! Do NOT use these pathetic liars.

Gina Fynearts - 2023-02-07

TNT experience ... talk about feeling like i could blow up! My supplier advised a new printer is on its way from Sydney. When i put the tracking number in from my supplier I can see exactly where the printer is and the timeline. I get a 'sorry we missed you' card from TNT with a tracking number. This is the same tracking number as sent by my supplier of printer. I go to the website listed on the card and put in my tracking number - it does not register - unknown. a phone call to their number on the card threw up even more problems. 1st girl said she didn't know how to search for the tracking number ; 2nd girl said nothing was showing up on the tracking number given (taken from the card left to advise tracking details); girl 3 couldn't find anything either and took down details to 'open up an enquiry' ...... ????? and then we lost the call

Adrian Vanderfeen (avisky) - 2022-12-08

I was surprised to read the one-star reviews for FedEx and was worried I may experience the same. But this could not be further from the truth. I had a shipment booked from Hong Kong with FedEx International Connect Plus. It was picked up and sent extremely fast to Australia, then cleared Melbourne and arrived at my door in Tasmania 2 days later. The customer service support number was a centralised service but the operator was very helpful. The online tracking updates may be a bit vague in process details; but the 110cm item made it to me 5 days faster than the suggested standard delivery date. I was very impressed with the overall FedEx service and when air freight is required for fast over-seas delivery, I will defiantly look to use them again.

Ian - 2022-04-27

They held a package due to incorrect address (which it was the correct address) emailed them 2 times to try to get it resolved with no answer. Also tried contacting them over the phone for 3 days to which no one ever answered. It you want bad service and not been able to contact them this is the company to use!

Nav Randhawa - 2022-02-24

Hey , don’t make parcel from these guys .my friend make express courier from Melbourne to Tasmania and after week I ring to the office and they said we can’t track up your parcel because the delivery driver haven’t scanned the parcel and on the app it showing me is on the way for delivery for couple of days and I ask to pick up parcel from the main tnt office and they said we will give call back about pick up the parcel so it’s better stay far away from TNT express courier...

Mexicola - 2022-05-03

Absolutely useless company! Waited 2 months for shipment and they broke my item. They should be closed down!

Milamber Hague - 2023-01-30

sat out on my porch from 7am never once left my front yard never mind my work commintments but im waiting for daughters 18th present and only to be sms that it was a miss delivery uuuummm then the driver said he went to a court instead of a street i googled the address in SA kudos if you actually did make it from SA to TAS withing half hour later after i ring and complain AVOID AT ALL COST RIP OFF SCAMMERS OPERATE THIS FRANCHISE

Rosanna Boobyer - 2022-04-13

Canceled my appointment stayed home all morning only to be told it was delayed. Travels from the USA no problems ,hits Ulverston on Monday ,promised delivery on Wednesday. DELAYED Bad bad bad service 😞

Izhar Ahmed - 2022-11-08

Did not actually attempt to deliver and send a text notification that I was unavailable Did not even find faild attempt card in my letter box Should hire responsible drivers

James Urquhart - 2023-01-18

TNT Launceston, used to be alright, been using them for 10 years. I'm very reluctant to use Fed Ex Launceston, I don't know what has changed but after waiting for 3 days for a pick up I was advised to try another company as customer service rep could not explain why the depot were blatantly telling lies to cover their incompetence. I have advised both of my employers who have told me they ate already looking for another company. Disgusted with the way this company treats its customers 👎👎👎

Rickyrick “rickyrickstan” Stan - 2023-03-23

ups for da win

James Britton - 2022-06-10

Got a text to say delivery was coming today. Waited for delivery. If they had any issues I'd assume they would use the same text service to let me know. Delivery had not arrived late in the day so I called. "They could not find your address" I'm in a city! "I don't know why they couldn't find it because it I correct" they tell me. If I did not call, I'd have no idea it wasn't coming. Depot shuts at 4. Who shuts at 4? Terrible terrible service.

Aaron Lowe - 2022-11-11

Absolutely ridiculous service. My parcel was on board for delivery 3 days in arow. I called only to have the lady hang up on me because she had no answers.

Du Rongji - 2022-11-22

The delivery is always delayed

Peter Westcoast - 2022-08-29

Just got a text saying "sorry we missed you" for a delivery. Went out to the letterbox and there's a card in it with the time from 5mins ago. I was right there, like 10m away in the house. No knock or anything. Tried to call them but there's no direct number, only pre-recorded stuff. Tried to find where the depot is but the website on the card only says my package is in transit so no depot. I found the depot but they don't have a direct number either. Talked to some guy somewhere else in the world and he couldn't help. This isn't the first time this has happened either!

Leah King - 2022-08-25

wouldn’t even give it one star so useless

Ahmad Shah - 2022-02-15

GUYS DONT BOOK THESE PEOPLE I PAID SO MUCH MONEY FOR OVERNIGHT EXPRESS AND BEEN WAITING 2 WEEKS. THEY DONT KNOW WHERE THE ITEM IS. VERY UNRELIABLE COMPANY. NO COMMUNICATION. TNT IS THE AUSTRALIAS WORST CORRIER COMPANY. I WISH I WENT WITH SOMEONE ELSE! MY JOB I WAS ON GOT CALLED OF BECAUSE OF TNT.

The Turbo Yoda28 - 2023-02-14

Package has been sitting at the warehouse for a week. What a joke of a business the truck just drove past my house twice, slowed up then kept going. There is 4 cars out the front, someones obviously home. Now been 2 weeks since they failed to deliver my package and I still haven't got it.

Sue Maddigan - 2021-11-24

Hard working people that try to get things delivered on time, good please

Etchs Installations - 2022-04-03

Absoulty terrible they have no idea what their doing

Sumit Patel - 2021-08-31

My parcel is addressed correctly but i have no idea how can they are unable to find my address. Going to depot to pickup straight away. I hope i will get good response there.

Lois Gartside - 2021-07-13

Absolutely terrible service. Been waiting for a delivery that has been in Launceston over a week and it still at the depot!!! Website states it is on delivery, trying to find correct address (it is addressed correctly), on delivery, consulted with receiver (they haven't), on delivery, trying to find correct address...they just change the story every day and continue to sit on it at the depot.

Leanne Newson - 2021-12-10

Picked up a parcel, no hassles, helpful staff

Patricia - 2021-12-03

Worse than Fastway parcel has been in launceston since 30th Nov still hasn't been delivered have called everyday to be told they will find out and call back never happens rubbish customer service asked to collect myself can't even arrange that

Jon + Jac Parsons - 2021-08-10

Literally watched them pull up outside the house for 5 seconds, then turn around and leave. Did not even get out of the truck or knock on the door. This happens almost every time.

Jan Mckay - 2022-03-22

FedEx did not notify us when they arrived at our property and as the access was not obvious, left again leaving a notice to say they would try again another day....I phoned the TNT FedEx number...no answer...I attempted to contact them via the online contact...impossible to navigate and unsuccessful. Finally, after half a dozen attempts, I got through to them on the phone number they left...and was told I rang TNT and my delivery tracking number was FedEx??? What the??? 2 days later I managed to get through to FedEx..asked if I could have the local delivery depot DIRECT line number to arrange either delivery or pick up...I was told they couldn't give me the number...ok I said...get the delivery person my number...if they come to deliver again, ask them to ring me when they arrive...I was told that couldn't happen either because the delivery people use their own mobiles and don't use them to contact clients!!!! By day 4, we were getting frustrated and concerned our delivery, which was required rather urgently, would be misplaced or returned to Qld, we drove for one hour to where the depot was and fortunately....there was someone there, so we did manage to get our delivery.....no thanks to TNT FedEx ..

Strike Tiger Lures - 2021-11-05

Driver was too lazy to get out and ring the doorbell. He just drove past our address slowly and then left. Online tracking then stated that delivery was attempted at the exact time he drove past. Seriously the worst service ever!!! Do not use this courier!!!

Anthony Smith - 2021-07-30

For 5 days straight my parcel has been sent out for delivery, held awaiting correct address, which was resolved on 3 separate occasions prior. Made several complaints to customer service... still waiting. As of current it was supposed to be delivered for the 5 day in a row, as the buisness hours state it is closed, I guess they've failed again. TNT Launceston this is beyond a joke, absolutely pathetic service, no regard for people trying to do their jobs because you cannot do them yourselves.

Eugene Tang - 2022-11-11

They keep delaying the delivery…. The parcel was meant to deliver earlier…the parcel has been sitting in the local depot for 3 days and no delivery attempted… it’s only non-peak season, imagine if you trying to send something urgent during Christmas peak season… terrible service!

Ian Larcher - 2021-11-09

Pathetic service at the Launceston end been sitting there for 6 days and they expect me to be here to accept delivery. The delivery by date just keeps getting extended as they fail to deliver. Asked if they could ring me with a firm delivery date & time so I could get some work done but told that was not in their service and to sign up for email alerts. Bloody hopeless.

Claire Doran - 2021-06-04

Shocking customer service. It took a whole week for them to redeliver a package. When you call the customer service number they are less than helpful and very rude. Try to avoid this business if possible.

Hung Nguyen - 2019-11-06

My package was with a (slow) learner driver two days in a row without being delivered. I went to the warehouse at Western Junction after work to look for it. The guys in the office were extremely helpful. Even it was way after their office hours, they let me in, helped track down the package, and let me collect it just in time for our daughter’s birthday. Big thumbs up for the office and warehouse staff!

Josef Chromy Wines - 2021-08-27

Driver was informed that he was in the wrong location and the large heavy parcel he was delivering needed to be delivered to the recipient in a building 400mts away. Placed it down - said he was busy and left.

Reggie Little - 2020-08-26

Very disappointed with driver (Launceston). Received an email stating "attempted" delivery as no-one home so parcel taken to collection point. What a joke! Had been home ALL day as I'm currently in quarantine. Live in a cul-de-sac and did not hear any truck and also no calling card in letterbox as stated in email. Phoned business where parcel has been left and they told me that the delivery driver dropped off my parcel at certain time which just so happens to be the same time the driver "attempted" to deliver to my house. That tells me the driver couldn't be bothered to come to my house and was just lazy and dropped the parcel straight to collection point. What a major disappointment. Now have to wait until out of quarantine to collect a very expensive parcel. NOT HAPPY TNT.

1992hrs - 2021-06-30

Extremely disappointed with TNT Launceston depot in recent months. Not sure what has happened, they used to be awesome! As soon as freight arrived, it was on it's way out the door to the receiver. Now, consignments sit at the depot for days before it is put on board for delivery. Total disregard of the estimated delivery time and date. Not good enough for customers in the break-down industry urgently requiring parts to get vehicles and machinery working again. Very annoying knowing that the part is sitting at the depot. We shouldn't need to go and collect the consignment and there is no reduction in freight charges if you do collect it yourself. It is also so frustrating that you are unable to speak with anyone. You get the impression they don't care about you and your business at all.

Renee Parry - 2021-12-15

Absolutely appalling service.

Jason Henderson - 2019-09-06

I'm a new customer and I needed lots of guidance with correct packing and procedures. The crew at TNT went out of their way to help me and got my shipment away with minimal fuss. Excellent.

Tsz Ping Cheung - 2022-02-16

They do not even deserve 1 star. Horrible experience after being put on hold for 90 minutes, no even attempt to deliver the parcel and insisting that I should go to the pick up point. When someone does call me, they only repeat 3 sentences and said there is nothing they can do. Their tracking website doesn’t even point me to the right collection point.