Aramex Brisbane, Hendra QLD

Charles May - 2023-08-06

Our local courier , Jose, deserves a good review. Always reliable. Always friendly, polite, helpful. Has never given us any reason to be unhappy with the service he provides on behalf of his courier company. Thanks Jose ( or should I say “ Way Jose!😀). I needed to have the funds that we deposited allocated to a particular portal (Receiver Pays). I emailed Bianca Richards with the details. She located our payment and arranged the allocation immediately. This allowed me to arrange the freight within minutes of Bianca's response to my emailed request. Thanks Bianca !

Fran Gonzalez Pizani - 2023-08-09

I have been consistently impressed by the exceptional service provided by Aramex Brisbane. Their commitment to delivering excellence truly sets them apart. From my very first interaction with their team, it was evident that they prioritize customer satisfaction and efficient deliveries above all else. I had the pleasure of being assisted by Juan at Aramex Brisbane, and I must say that his dedication to providing exceptional customer service truly left a lasting impression on me.

Paige Wakefield - 2022-08-18

Fantastic service from Vinnie on the 107 run. Always delivers on time and will always greet you with a big smile! Couldn’t ask for a better courier. Well deserved 5 stars.

Adam P - 2023-05-31

24 May 09:07 In Transit Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle. 25 May 08:49 In Transit Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle. 26 May 10:25 In Transit Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle. 29 May 09:21 In Transit Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle. 31 May 09:25 In Transit Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle Seriously...The Hendra Depot is 11mins from the City .. are you telling me there are NO drivers or deliveries going to the city in a week? Update: contacted them via the online chat Response: I already raised a follow up in regards to your parcel. Further updates will be sent via email. I will close this chat to assist other customer. If you still need further assistance you can open the chat any time. Have great day and stay safe. The email reads ... Please be advised we have received your request, and will be in touch within the next 2 business days to advise of further action. Really. Another 2 days for a response?!?!

Lockie B - 2023-08-02

Brilliant service! Dican and Ming do an exceptional job supporting our business and freight requirements. Reliable, on time, every day - like clock work. The consistency allows us to give incredibly accurate dispatch updates with our customers, making it better for everyone. Highly recommend 👍

Harley - 2022-05-10

My courier Albert is the nicest guy you will ever meet. He's extremely professional at his job and has the best customer service I've ever seen. I have no doubt that Albert has made this company thousands of dollars extra just by being a good person. I know I've sent extra boxes just because of Alberts excellent customer service!

Azzahlaw - 2023-08-09

Collected my P.O. Box parcel and asked why they didn't deliver, the lovely workers Jacinta&Kim at the front desk explained Australia post isn't paid for another companies deliveries. Was shocking but not illogical, Amazing how many people see red and white and think this is AUPost. seems like some drivers need to be retrained, the service was phenomenal Call center maybe should be re-located to Australia though..

David Reed - 2023-08-08

We have used Aramex/Fastway for many, many years from our business in Kelvin Grove for deliveries all over Australia. Interstate has been very quick taking 2-3 days at most. Special mention to Daniel, our local delivery driver. He passes by many times a day, picking up same day. Always courteous and friendly. Please keep up the good work!

Madeline Alvarez - 2023-08-10

Thanks a lot for putting my package in a safe place. I wasn’t able to receive it, and I was worry because usually deliveries guys don’t take care. But Juan was amazing, all companies should have more workers like him 🙌🏻

Aussie Alapaki - 2022-05-09

Albert is always in great spirits and more then helpful everyday his 18 years of experience within the business and any person for a fact with that much life work in any company is an asset. He has the ability to pass on good work practices and able to find solutions for any problem. I would hire him hands down no questions asked.

John Ellis - 2023-07-31

We are a small business based in Brendale and our courier Nina is fantastic. Always bright and happy when she comes in. She has gone out of her way to provide us with excellent service on many occasions. It's reassuring as a business who relies on getting product out the door to know that when we book a collection she will actually come and collect the goods! Five stars for Nina!

Leah.steph - 2022-09-23

I have a post office across the road from my home and another one 500 metres down the road. My parcel for some reason was dropped off here which is on the other side of Brisbane. It will take me about an hour to go and collect!!! And the package is for medical supplies. Well done guys!....

Chris Hay - 2020-09-10

Absolutely useless. Couldn't organise a root in a brothel

Matt Gross - 2023-02-17

The parcel had been collected from the seller according to the tracking, but never delivered. It took them a month to resolve the issue telling me to contact the seller for a refund. Why should the seller pay for a refund for this businesses error??? The mind boggles...So you lose it after picking it up, and the business you picked it up from pays for it??? So if I've paid for it, the merchant has given you the product and the poor merchant then has to refund it. They are out of pocket twice. Once for having purchased it, then two for having to refund it but don't have the product to sell again. Isn't that kind of like stealing at your end? You have the product and haven't paid for it? Would this be the correct interpretation of what stealing is?

Bronwyn Johnston - 2022-08-01

Nina does our run and packages are always picked up on time every day. Nina always greets you with a smile and a laugh, nothing is ever a problem. She is quick and super efficient. Love the booking system, makes life simple.

Gabriel Antonio De Bonilla - 2023-03-31

Despite being at home on the day of the delivery. NO attempt was made to ring the buzzer or call the number on the parcel. The parcel was left at ANOTHER collection point where I had to then go and pick up myself. Not even a calling card was left (though that's what they said on the tracking site) which leads me to believe that they probably didn't even come here in the first place! How hard is it to deliver a package? AMAZON needs to find a better courier! ASAP!

Jackson Duthie - 2023-01-30

Absolutely shocking service... We are a business that strives to deliver the best results to our clients. And the fact that 2 of our parcels have been waiting over a week to be collected for delivery is just ridiculous. Pick up your game Aramex. Never using this company again!

Kirsty Scheibel - 2023-08-01

Richard is amazing!!!! We love him delivering our parcels always makes sure they are out of the weather and out of site and always puts the lock back on the gate unlike other delivery companies. Richard does his job perfectly : )

Apiotapxoc Zab - 2022-12-16

Went for a job interview here.. absolutely disgusting.. the place looks like it hasn't been cleaned in months, the office was filthy. No reception. You ring the bell and some random pops their head out says 'what do you want'.. 0 customer service here. The lady that interviewed me was just as weird as the whole experience.. from awkward silence to weird conversation abd questions.. I really dodged a bullet.. I was told it was a full time job, turns out it was casual. Oh and there's no parking at all... you'd have to part streets away. The interview room they call the fish bowl, as i sat at the table there was some random 'support beam' hanging out of the roof I was told to be careful as they got me to sit right under it.. go figure! Stay away, I don't know how they are still able to operate.. I think the authorities would be very interested in doing inspections here.

Yscp Calls - 2020-08-07

Our driver Nina always goes above and beyond for our company. No issue is ever too big and she always ensures that our medication gets to our patients as quick as possible. She is always on time and we can always rely on her to get the job done. Always look forward to seeing her each day. Thanks Nina - you're a legend!

Kristian - 2022-05-20

EDIT: I had the unfortunate situation of a retailer using Aramex again. Its been 2 weeks, still haven't received my package. Its well past the estimated delivery date now. How does this company still operate? Please if you are a retailer, never use this courier. Terrible service. I have two packages on the way since mid-December, both packages have had no tracking updates for over a week. One is stuck in Brisbane, another in Sydney. Sounds like all of Aramex decided to go on holiday over Christmas/New Years. Also their tracking system is absolutely useless, even Australia Post has a significantly better tracking and notification system. Pray you never have to deal with this company.

Damian Bowden - 2022-03-30

Brilliant service! The driver not only offered to bring it up 3 flights of steps, but he raced back down, met me halfway and insisted on bringing the second box that I was carrying up as well! Highly recommended!

Steph Walls - 2022-05-25

I would to shout out to our local driver, Albert. He services our territory in Hamilton. He is always on time and very helpful with advice and his service. I can highly recommend Albert.

Josh Crump - 2023-05-15

Google won't let me do less than 1 star... The parcel was delivered to a completely wrong address; all the houses are very clearly marked with their numbers and the driver made no attempt to come to the correct house, as I was standing at the gate and watched him continue up the street, turn around, and drive away. Luckily I was able to walk around my street until I saw the package at someone else's address; it wasn't even a number that could be easily mistaken, like delivering to #10 as my house is #1, it's like the courier just though "close enough, it's on the same street" and moved on. Not the first time that a delivery has come through Aramex and been a problem; I cringe whenever I see Aramex in the delivery partner list for online retailers, so much so that I actively look for different sellers that use reliable couriers.

Caitlin Leslie - 2020-08-04

Worst Customer service i have ever come across. i was messed around for 3 weeks straight waiting for my parcel to be delivered. i called numerous amounts of times and each time they told me it would be re delivered as i lived an hour away from the depot. i called again today as i was told it was being delivered today to be told that my only option was to collect from their depot an hour away. the guy was rude on the phone i asked to speak to a manager multiple times but he would not pass me on. he ended up hanging up on me. will never be using this courier company EVER again. after pay $25 for postage i would have expected better.

Tara Pattenden - 2023-07-28

They used to be good, quick delivery and reliable. But not any more. They Lost my recent parcel, not possible to contact the depot or get any help. It is stuck in transit between depots for days and the parce was time sensitive. All calls at an offshore centre so they can’t do anything to help **just an edit in response to your reply. I have contacted your help centre several times and been told there is nothing that can be done. I asked if I could make a complaint and they hung up on me. this response below is just to try to save their reputation. There is no help available. It's been 4 days - my time sensitive parcel is clearly lost but the help centre can't do anything than create a ticket. If I could speak to someone at the actual depot they could try to find it. It was only a 2 hour courier, it should not take 4+ days.

Jaykob Hull - 2023-07-31

On behalf of Your Office Choice here at Morayfield, I think we can all say our driver Chris has gone above and beyond for us without question. Highly recommend Aramex to anyone for their goods sending/receiving. Love your work Chris

Matt S - 2021-03-05

2021 update - Unfortunately had an online purchase use this courier company... once again, terrible experience! Parcel is late to start with and they make actually collecting it or having it redelivered a nightmare! I would give negative stars if I could and encourage everyone to steer clear of this company if possible! ORIGINAL REVIEW - 2019 Absolutely atrocious service. My tile times I’ve called, emailed, done online forms all with easy delivery instructions. These are just ignored and nothing delivered in over a month! They also lie on the tracking report online with updates such as “The depot has contacted the recipient of the parcel. Once we receive further delivery instructions we will arrange to have the parcel re-delivered.” BUT NO ONE HAS EVER BOTHERED CONTACTING ME! I will never use this company again and I hope I don’t ever buy something online that gets sent via this service again!

Bunny Sun - 2023-08-21

Interesting experience with Aramex. Guys, please don’t use aramex if you don’t want to buy insurance for your parcel. So they sent my parcel to others’ house. I told them that they made mistake. Then they said the GPS looked correct, asking me to go to find the parcel myself. I went there and couldn’t see my parcel. Later I told them the parcel has been taken. And then they said they would try to find it as well. Two minutes later, they told me they tried but could not find the parcel… Also, because my parcel doesn’t have coverage, they couldn’t do anything. They asked me to contact the innocent sender. So yeah, both the sender and I paid for the mistake the delivery guy made. Any parcel without coverage can be treated like trash, and they can walk away like this.

Nunya Business - 2023-03-04

First off, I am usually pretty relaxed, but I am going to be honest. I was expecting a delivery yesterday. I was home and waiting. I refreshed the tracking and was surprised to see the delivery was "attempted". I went and checked my mailbox and sure enough, there was a card there showing delivery was "attempted" and that I could collect my package at a pick up location. About thirty minutes walk away. It was funny that the card and tracking said it was unable to be delivered because no one was around to sign for it, seeing as I was home and had received a parcel from Auspost that I signed for a little earlier in the day. Anyway. I figured I had today off and the parcel connect place was open today. So I would do the hour walk to and from the pick up place for a bit of a stretch and get out in the warm weather. So I make my way there, hand my card over to the clerk and wait. Imagine my surprise when over 24 hours later, it is not at the store to collect. I confirmed with the clerk that I was at the right place displayed on the card. The card said to collect within 5 days. So the clerk and I both assumed it should be here. He searched all the locations in the store and found nothing. So not only did the delivery person fail the deliver my package to my home while I was home. They failed to deliver the package to the parcel connect collection location. The delivery person has one job. Delivery. How does this person fail twice in the same day? Reading reviews of your business, it is sounding more and more like a missed delivery card delivery service than an actual package delivery service.

Louise Landman - 2023-08-02

Abysmal service. I call asking for information about my parcel because their website won't even give me information regarding the status of my parcel. The woman (more a robot than anything) kept repeating herself over & over to the point I've had to tell her to stop repeating herself, I'm not an idiot and have understood what she said the first time. Didn't even have the courtesy to tell me that she needs to put me on a brief hold, just stays silent to the point I'm questioning if the call is still active. Then takes up to 10 seconds sometimes to answer a question (with the same damn response) like they're not even paying attention to anything I said. Every time I try asking a DIFFERENT question I kept getting the same response "As I said, we only have information about your parcel but not the parcel itself". Couldn't even tell me a rough turn around time of when it will be in their possession - THEN REFERS ME TO THE SENDER. WHAT THE HELL IS THE SENDER SUPPOSED TO DO? They've done their damn job by sending it! Useless service by your staff - have a good damn look at yourselves with OVER 2000 reviews and your stars are less than 2. Pull your heads in & start doing something about it.

Judith Otto - 2020-09-10

Very fast delivery and driver left my parcel where requested. When I knew my parcel was to be delivered by Fastway I wasn't expecting anything good, as in Melbourne they were shocking. However, so pleasantly surprised today. Maybe now being Aramex we might always get great service. Well done guys!

Kylie Chandler - 2022-07-28

We highly recommend using Aramex! Consignment on the website is super easy, and we’ve never had any issues with deliveries. Our local driver Nina is amazing!!

Matt Ryeland - 2023-05-12

Absolutely terrible service. 10 days to deliver an A5 size parcel from Wollongong to Brisbane. According to their tracking webpage it took almost a week to be delivered to the Brisbane depot, then the tracking showed it was on a van to delivered for 3½ days. The support service is hard to get a hold of, and then when they do contact you, are not the most helpful. Aramex make Swift and Shift Couriers look good. I implore anyone who sends parcels, especially business owners, use anyone else but Aramex if you want happy customers who receive what they have ordered.

Cherie Donavan - 2022-09-28

1 is generous! I have their delivery person on camera today not even knocking on my door but throwing my parcel at the front door from the breezeway. After reading other reviews I do not understand how they are in business. Also will not buy from any company using their services. If my goods are damaged when I get home the whole world is going to hear about it!!

Bevan Dunlop - 2023-08-02

My business @copylinkofficenational uses Aramex for deliveries every day. Our local franchisee, Nina, is fantastic. She calls back quickly when I need to arrange a pick up or delivery. Nothing is too much trouble for her

Robert Mcclelland - 2022-11-27

Waiting for a delivery from the Gold Coast. We are in Brisbane. An hour away. We have been waiting for 9 days and it still has not arrived. I could have walked there and back. Looking at the fact that this company has less than 2 stars it seems to be par for the course. Do not use these guys. And Aramex, as opposed to posting a cut and paste reply, try to actually fix the issues with your deliveries.

Madhuri Azam - 2023-03-20

The most pathetic courier service ever. Constantly updated us to stay delivery was attempted at our work address and there was restricted access. I totally Don't get how fir 3 weeks the driver could t pick up the phone to verify or that all other courier services have been able to find us without any problems except this company. Very disappointing

Natalie Martin - 2021-07-09

Never a great experience but Angus at Hendra depot was great after the usual difficult interaction on the phone he was a breath of fresh air. Definitely an asset to the company.. now another 100 or so Angus’ and it might not be so painful to deal with them. All stars are for Angus and his great customer service

Sarah - 2023-05-29

The person who sold me the item said that the courier needed a unit number for the apartment building and couldn’t complete the delivery…I sent a customer service request to update the address and have my item sent to me and have heard no response at all for 2 weeks. I don’t even know if this is a legitimate company at this point. I don’t want an apology, I just want action.

Lucy Mccredie - 2022-12-19

Don’t use this company. I’m still waiting for a parcel delivery and it’s been over 2 months! I’ve called them 5 times, each time the staff member says I’ll be on the urgent delivery list. I still haven’t received my parcel. Originally when they delivered. They never knocked or left a call card.

Osman Bahemia (ob) - 2023-02-02

Charged $5.50 to deliver to my work as they can't leave a package in my lobby (like everyone else does). A complete rip off. Any vendors out there, Do not use Aramex, you won't get repeat business from me. I will be informing my vendors to change deliver companies

Rhiann Williamson - 2023-08-22

Mike is my driver for West End. He is prompt, professional and has a kind personality. He has been wonderful for getting my patients their medication and ensures that they are secure. He doesn't disrupt my workflow when serving and I appreciate his diligence.

Sasha Greyling - 2022-01-12

If I could give this company less than one star I would, absolutely no communication, and the length of time to process and deliver an item is disgusting. If you can’t handle the work load out source it. There is absolutely no excuse for the rubbish derived of lack there of that your (lose term) customer are experiencing. Gold Coast is quite different and very embarrassed to be associated with this degenerate company.

Terry Ryan - 2022-10-19

I started writing a review based on my most recent experience (I won't mention previous problems when they were Fastway), but 100s of others have already said what I wanted to say. To have an average rating of 1.6 out of 5 reflects badly on senior management. To offer platitudes thanking people for their reviews and stating they will pass on the comments to the appropriate department is buck-passing at its best. If there are senior personnel getting salaries of $125k+, they should be ashamed and hand it back. I can guarantee that just by spending 3 days doing a management and logistics audit, I could turn the place around, if they were willing to implement my recommendations. I have recommended to companies that use Aramex to consider using other companies, to avoid being associated with them.

Miles Vella - 2023-07-31

Our driver Nina has been excellent to work with. Always happy and goes above and beyond to assist us. And her Friday shirts are excellent!

H. S. - 2023-05-09

Consistently negative experiences. I actively avoid companies that use Aramex because actually getting your parcel turns into a weeks-long uphill battle. Never an attempt to knock; they always card and leave. The redelivery form doesn't work. There is no accountability when things go wrong. You can email or message Aramex, but they can't resolve things. Phone calls to the local deliverer or depot go nowhere. It's been a week and a half to deliver something that only came from an hour away, and I suspect the parcel is lost in their depot, so it may or may not ever turn up. I've previously had good experiences with this store, but since they've switched to Aramex, no longer. I'll take my business elsewhere.

Joseph Anthony - 2023-08-02

We love using aramax for our company! Our driver Juan is great! Very reliable and always smiling! We love having a conversation with him every day!

Karen King - 2023-05-15

30 odd years experience working in logistics this company is a poor excuse for a joke. weeks for a parcel from Sydney to Brisbane, has been sitting in Brisbane for 4 days and still no delivery, call to find out why and you get the same answer we will look into this and advise but you never hear anything. -100 stars for this company and I still think that is not adequate

Ryan Thomson - 2021-02-06

Didn't know knocking on a door was so difficult for delivery drivers. Thanks for making me drive 3 suburbs over to pick a package up, again, when there was someone home all day. Thanks for delivering a parcel the the wrong street. Thanks for delivering to the wrong number. Thanks for saying a parcel was left in a secure location, when there was someone home, and there has been nothing left. Does ANY SINGLE ONE of your parcels make it to the intended destination?