Aramex Sydney, Chullora NSW

Michael Browning - 2023-01-18

Edit: Recent experiences with this company have been a lot better, and their online tracking service is quite good, even showing the bay where the parcel is stored in the depot. They don't even bother trying to deliver the parcel to delivery address... they just drop it at a pick up center instead. This is poorly communicated via amazon and the parcel is hard to find. I cant get through to them in a timely manner on chat or on phone. This is a company that obviously doesn't care about the delivery recipient at all.

Abdul Rahman Derbas - 2021-10-05

Came 2 days after it was supposed to arrive, I’m pretty impressed. I thought it wouldn’t come in due to all the reviews I’m reading. But I’m actually really happy and impressed with their work. There messaging style isn’t the best but if you give them a call, should be fine. I do have more parcels hoping for them to come in soon

Gustav De Villiers - 2022-01-06

EXTREMELY IMPORTANT WARNING REGARDING THIS COURIER COMPANY. PLEASE DO NOT USE THEM. A package of mine was left unsafely without me being present to accept and sign for it.. And it was STOLEN. CCTV of the event shows other courier companies leaving calling cards or making sure they hand the parcel to the correct person, or in fact delivering it within the dedicated mail room. But not this courier company. Left an easy opportunity for a passing thief. Easiest grab and go of his life. They show no care, no compassion and not a shred of human decency for the goods they "claim" they care about delivering to its customers. Their website is an absolute distorted reality to the "actual" service offered. Please be warned. Class action lawsuit? Anyone keen to sign up with me?

Zac Mason - 2021-02-12

I spoke with Hussain at the call centre for 55 minutes at 11am today. He assured many times that the manager will call me today. I am still awaiting the managers call. Update 12/2 - I got a faster response by complaining here than I ever had from Aramex. I have called, 5 times, and I am still told the same thing "We will escalate this as Urgent and someone will email you". My parcel still says "Hold at depot'... yet the last email I got 4 days ago says "contact the sender"... still no update.... no idea on where my parcel is, when it is coming. I was promised, yesterday (11/2/2021) that the manager "Ahmed" was going to call me before 6pm... but he didn't. Worst postal experience I've ever had. The suburb was incorrect, so they sent the parcel back to the depot and ask me to pay for redirection and I did （$5.50） right away, and gave the correct suburb. Now been over a week a they're not giving any idea on where it is or when its coming. They instead told me to contact the sender... who has nothing to do this problem. there tracking sites says “held at depot”, yet when I call they are clueless and just say they will “email the coordinator and ask for an update“... but I never get a legit reply or an answer. how bloody hard is it seriously? . whether you call or email you get no where... and I got no idea where my expensive package is. Ill avoid this company in future, not worth the risk and or the lack of care and assistance with issues. they try to blame other stuff instead of solving a simple bloody issues. ridiculous.

Dan Kieran - 2022-10-12

A great service for when you are not in a rush, do not want a timely delivery or generally don't care when your parcel gets delivered. Picked up midday Thursday, was shuffled around the warehouse for 6 days (the website kindly showed the shift from bay to bay but couldn't provide an ETA) eventually delivered the following Wednesday midday ... for a "next day service". Difficult to recommend that kind of service.

Anthony H - 2023-05-05

Worst Courier service I ever have seen on numerous occasions I have left packages on the sidewalk the delivery drivers have the intelligence in common sense of Nat! They can’t even push the intercom where there’s a sign please do not leave packages here please press the intercom leaving the packages in the rain and open for anyone to steal, I’ve emailed the Customer service department many times and nothing happens and it never will change they don’t care

Abs Delfuego - 2022-02-28

Absolutely hopeless. I ordered office Furniture, for an office no less. It arrived from Melbourne to Sydney in 2 days. But it is still sitting at the Sydney depot 3 weeks later. The depot literally 5 minutes away. The depot that won't allow pick ups. They've lodged 2 "investigations" so far and requested 2 "urgent deliveries" but nothing. Had I have known that Catch was going to use Aramex, I would have cancelled the order. I have an empty office though so that's cool I guess. Notice the generic automated response they leave for everyone. I HAVE CONTACTED YOU! 3 times actually, and each time you were unhelpful and "put an urgent delivery on" I still don't have it. There's a reason you have a 1 star review on average.

Tristan - 2021-03-30

Without a doubt one of the worst companies I've personally ever dealt with. Ordered a package from the states to have them deliver it during the working week without warning or prior phone call, fair enough. Unsurprisingly i was at work and unable to be there for the delivery. Driver left a missed delivery card to which allowed me to redeliver on a day that better suited me. I went to the website and requested a redelivery on a different date. On that day, I rang the company to ensure the package would be delivered, turns out the package was not put on the truck to be delivered on that day and was not actioned on their end. I waited till the following week as an email said they'd get back to me within 2 business days. I finally received an email from them stating that the package had been return to sender as they were unable to deliver the item. I rang them again insisting that they never attempted a redelivery as I requested one a few days later. Apparently when I requested the package was already return to sender, meaning they practically made the package return to sender not even a day after the package wasn't delivered and not there was nothing they could do to rectify this. Not only did I waste my money on the time and delivery, but now need to reorder the package from the senders end and insist on not using a company that is as incompetent as Aramex. For the sake of your time and money, do not give this failing business any money, as it does not deserve it

Chris Hicking - 2021-04-19

I've had three packages delivered with Fast way and have made sure to be home each time. Absolutely no attempt has ever been made by the courier to deliver it to me (despite specific instructions), and instead they've dropped it at a newsagency a suburb away. Unfortunately I've never had the option of choosing the delivery service, but certainly would never choose Fast way if I had another choice. UPDATE: Another package delivered straight to a 'collection point' without knocking or leaving a postal slip - like they didn't get out of the van at all. UPDATE: A postcard sized parcel put straight into the letterbox. Seems like they prefer not to have to interact with people.

Millimetre Photography - 2023-08-16

Edwin has been a pleasure to work with! His communication skills are exceptional, and he consistently arrives on time to pick up deliveries. His strong sense of responsibility is truly admirable. I am thoroughly impressed with his dedication and professionalism. Keep up the fantastic work, Edwin!

Joshua Dever - 2022-03-08

My buzzer wasn't working, the aramex driver came at 8:40pm and saved my bacon by delivering after getting no answer during the day. Genuinely the nicest delivery driver I've ever had. 5 stars forever man. Well done Aramex... well done.

Danielle Johansen - 2020-09-03

We have the best pick up corrier Ajith! He is always so friendly and helpful. He drops by for pick ups early for us which we really like. And will come by even when on the other side of town to get our parcel collected, it we book them late. The compamy itself can sometimes be a little slow with deliveries, but the ship cost are good and we love our pick up driver Ajith.

Chris Bell - 2021-05-28

The delivery company that doesn't deliver. Zero stars. They seem to be able to ship my packages from the Gold Coast to Sydney overnight, but after that everything goes wrong. @Aramex blame their "partner, Fastway" who are clearly now "Aramex Sydney (formerly Fastway)". There was an acquisition and everything. So I don't know who they're trying to outsource the blame to. They can ship interstate overnight, but then the problems start. Firstly, I always fill out an "authority to leave" with instructions to "ring the buzzer and leave if unattended". I am almost always at home. Yet they never ring the buzzer. Those were the good days, when the packages actually used to show up. I could check the tracking and I would know to go outside to collect the package. However the last two packages have been taken directly to a (quite inconvenient) collection point, claiming they were unable to deliver, even though I was at home at the time and had completed the previously acceptable authority to leave. This last package spent SEVEN days at the Sydney depot before it was on-boarded for delivery. Then, for two consecutive days it was on-boarded only to receive a message saying "sorry we didn't get to you today, we'll try again tomorrow". The next day - not in the late afternoon mind you, quite early in the morning - they took it STRAIGHT to the collection point in the next suburb, even though I was at home the whole time. They're taking the piss. If I wanted to drive to Summer Hill to pick up these parcels, it would be just as easy to drive to the shop just around the corner from there in Ashfield to pick up the same products at the same price. I won't shame the supplier in this review - they'll get their own review - but I will no longer be purchasing through them because @Aramex DON'T DELIVER. I've had the issue escalated and demanded that they go back, collect the package and return it to me - still nothing. This company has a serious problem if it thinks it can continue to compete in this market with such a low Google Reviews ranking. I will never purchase from an e-commerce site that uses @Aramex ever again. Vendors who are currently partnered with them need to seriously reconsider their arrangements if they don't want to continue losing customers such as myself.

Frankie J - 2021-10-06

Bought a guitar which needed to be delivered from Melbourne to Sydney. After purchasing I was notified Aramex would be the courier. Reading these reviews I was quite nervous. I was worried I'd never see it or be waiting for weeks. However it arrived on the final day of the estimated delivery window. What was curious is the tracking on the morning of the delivery still showed the package between Melbourne and Sydney and then I received an email saying it was on board for delivery. So the tracking isn't great. But the guitar is now here. So that's one positive experience.

Martin Lopez - 2023-01-05

They came to bring my parcel but they didn’t even try to knock the door or something. Took a day off to get my package and they just left the little paper with no info at all. I’m trying to get a phone number co communicate with some one. I don’t know where to pick up my parcel and I can’t find where because website is horrible, no phone number, and the chat assistant is even worse. I’m sure I would never use this company again.

Fred Anthony Cruz - 2022-01-21

They picked up my item from the vendor 3 December. Every few days the delivery date got pushed out. I thought it was acceptable due to the Busy Christmas period. However after 3 weeks, i emailed asking where the item is located. Aramex emailed me back saying they are looking for the item in the warehouse. They did not get back to me after a few days so I emailed them again- they said "the warehouse people said they are looking for it and we have your query already". I emailed them again asking the status after a few more days and their final response was "check with the people where you bought the item" ????????? They picked up the item already and it's in their possession. Why would i ask them when Aramex has the item in their warehouse. The new delivery date is now 27 January. Almost two months from their pick up. Screenshot of my tracking attached. I will avoid all online sellers that use Aramex.

Shazhie - 2023-05-22

I highly recommend Aramex from Liverpool. The courier's name is Cong, he did his job so well. He communicated with me until my parcel was in a safe place. He has done this good service for me twice. Thumbs up 👍 for this kind of people. Dedication and honesty. Good service Aramex.

Tré Boyd - 2022-06-27

I received a call from the courier today for my delivery. I was unable to receive it at work as I was at home. Nancy happily brought it over to my home address for me - which is in the next suburb. She was a pleasure to converse with and made everything very easy for me. I’m grateful for her helpfulness and professionalism.

Kylie Lukic - 2021-09-21

Any business that has a Google rating of less than 1 Star from over 5000+ reviews, should really be looking at the Directors & Management team as they are clearly not managing the business AT ALL!!!! I have never used Aramex before but after waiting over 20 days plus another 20hrs of being on hold I still don't have an answer where my parcel is - What a JOKE Thanks for the reply - Someone can reply on a social forum where everyone can see but you wont contact me via email, phone or via the link below that I have already tried to make contact. I just want to know where my parcel is!!!!!!

Stephen Sargent - 2021-04-24

I ordered items in mid April, 2021. The courier contacted me via email advising me of the expected arrival time. I was constantly informed of the transportation of my package. On Friday 23 April the courier telephoned me that the package was waiting for me downstairs. I went and collected the package, the delivery was collected, the driver was very courteous, polite and helpful When I returned to my apartment, I checked my mobile and realised that the courier had called a few times, I had missed the first two calls. The delivery person was very friendly, efficient and professional. Thank you very much driver, you are a very patient and well mannered person. Thank you Aramex Sydney for the wonderful service. Please pass on my appreciation and thanks to the wonderful delivery person. Stephen Sargent.

Elle Mcri - 2021-10-22

Out of 4 packages I was waiting on, only 1 arrived in a timely manner. 2 were meant to arrive together and instead arrived a week from each other. Now I am still waiting for a package but the estimated delivery date keeps getting pushed back. It's been nearly 2 weeks and has been sitting at the Sydney depot for days. Businesses use couriers to try and get the goods delivered fast but these guys are terribly slow.

Yicheng Guo - 2020-10-10

Cannot deliver on time. Cannot follow delivery instructions. They promised to deliver on an agreed date twice but didn't. I had to make work arrangement 3 times to wait for them but they didn't come! UPDATE 10/2020, had to deal with them again, no customer service! Avoid them at all cost if you still want your parcel! Luckily I only lost my shipping fee.

Ilona Cheema - 2020-09-11

Horrible company. I will ring Amazon not to use them. I am not sure why they do? It must be cheap for them. I am waiting for the delivery the last 3 weeks. They are lying they did it, we are sitting at home and they say there was not deliverable. I rang the customer service and they said it is still in the depo. So if it is not deliverable how it be in the depo? They should be sued for negligence. I will stop buying from Amazon. Maybe we all should do the same, so they will finally wake up to them. The owner will reply some BS like "sorry" blah blah. They will not change their ways. it is just lip service. I read all the previous reviews. It is all the same. Their rating is very low. As a business they should have some integrity after all, their name is on the line. They don't seem to care even. Makes u wonder....

Samantha Johnston - 2023-08-23

I wish I could give more than 5 stars for Sam from Padstow who collects our packages 5 days a week. I have never met a more professional driver. I have an abundance of carriers I can choose to book however I go out of my way to pick Aramex because I know how reliable, friendly and helpful Sam is. I am so appreciative to have such a great local driver that I can trust to be there every day and make my life so much easier. Thank you Sam you are amazing!

Sara Fatehi - 2022-04-28

I wish I could give less than 1 star!!! Such an irresponsible company! Delivered my parcel to a wrong address and sent me the location of the delivered parcel which was totally different from my address!!! Even not close!!! When I mentioned its a wrong address they never respond back!!!!! You have one job and you cant do it right! You even didn’t check the delivery location was different from my address before sending it to me! I don’t know why @HarveyNorman chose you as their delivery company!!!

Marie-claire Maurice-jones - 2022-11-25

Over promises, literally and drastically under delivers! Online tracking says expected delivery today 25/11, but when I called to follow up why delivery had not arrived, they said it will arrive between 25/11 and 30/11. Now too late for back up plan to purchase from local supplier if necessary, and no product for weekend sales.

Niloufar Lajevardi - 2021-10-06

Worst delivery service ever. They are terrible. I don't know why sellers still use this service! I wasn't surprised by all these negative reviews. They just drop the parcel out on the street, where it is accessible by the public and hundreds of people walk by, not even inside the security gates. They also don't ring up your apartment or notify you in any way when they have done this, so you don't know it has been delivered.. and then obviously it gets lost/stolen. I have had this happen multiple times and to my surprise, every single time it was with this delivery service. I've had tons of other deliveries without any issues over the past few months, only the ones by this courier service have gotten lost! They are also not very responsive and don't help you out at all with these lost packages. If you are a seller, please don't use this courier service. It causes so much frustration and hassle for the shopper.

Suzanne Gorman - 2020-11-16

Do not use this company! I booked a job with Fastway (otherwise known as Aramex) couriers. I paid for a 1 business day delivery. My delivery took 7 days. This was only fast tracked by multiple calls to their off-site call centre in the Middle East. The phone staff were pleasant, however unable to help track my parcel, as they could not make outbound calls, only emails. I was not able to track my parcel even with the consignment number online. I tracked my own parcel by contacting the person at the pick up location faster than they could do it. In the end they sent out a second person to pick up the parcel after it had already been collected. I am relieved the delivery was even completed. I will never use them again. Absolutely hopeless service. NO STARS from me.

Maria - 2021-06-15

I am at home for the whole day and I get a message from my app telling me it was impossible to deliver because no one was home? There were no knocks on the door and I do have a doorbell. I don't have transport, I can't drive to the nearest collection stop. That was the point of getting the items I purchased delivered to my home. Do better.

Raymi-leigh Homann - 2021-09-13

Looking at other reviews I can understand their frustration. Every single delivery ever made to me by this company has either been lost or severely delayed. I still dont have an item I ordered over 3 weeks ago with no status update even after I called them and they told me it would be delivered. I have more than one delivery pending with this company and cant help to think all my deliveries will be late. People need their items. Absolutely shocking service and extremely poor delivery response. I will just add that I have exhausted the resources of reaching out to you. I tried the chat thing and it took your customer service more than a day to come back to me and then they just closed the chat. Sorry but I am not going to stare at my phone for 24 hours in hopes of a reply so that I can respond within a second. I also called you and was told it would be delivered in a few days. I also contacted you online. Dont blame lockdown because other companies deliver within a reasonable time frame and contact less.

Aaron Cicchetti - 2021-09-13

This company has fallen down so far. Over the last few months any item I order and is shipped by Aramex is heavily delayed - without warning. This is pre any complaints of heavy delays due to Covid in the most recent weeks. A small item from QLD to SYD took 4 weeks, way past the estimated timeframe, with no updates. Randomly just showed up at my place. My most recent order was quite expensive. I paid for insurance, which I never do - and once I saw it was via Aramex I was relieved I did as my heart sunk into my gut upon realising chances are that I will never get any of my order, and if I were to - it would be heavily delayed. And as it stands its exactly that. Retailers need to understand that a courier company which currently has 1 out of 5 stars from almost 5,000 reviews is not doing their business any favours by delivering such a horrible experience to their customers. What sort of company offers so many touch points, but responds to none (or takes hours upon hours to), and leaves their phone system status as perpetually offline/busy? I will be doing all I can to avoid any retailer that uses this courier company like a plague. Please retailers - use any other courier service other than Aramex!!!

Janine Sherriff - 2023-08-05

Rajesh (332/432) is an absolutely joy to see! Always delivers my items with a hello and a smile on his face and definitely my favourite courier. Items always arrive in a timely manner and boxes are always in good condition. Can not recommend him highly enough

Domingos Castelo - 2023-07-12

I honestly don’t know how this business is still operating. I mean, I am not the only one, just scroll down the reviews. Receiving a parcel has never been such a difficult mission. I honestly believe that this business being shut would be beneficial to Australia.

Critical Dental - 2020-09-16

In relation to our daily driver Raju (driver no: CF245). Raju is polite, helpful, hard working and punctual. He goes out of his way to fix any problems that may arise and always has a smile on his face. Dealing with Raju is a pleasure and he is a great representative for Aramex. His customer service skills are fantastic and he will always take the time to listen to any issues that may come up and then act on them. Knowing that Raju is our regular driver is a very big reason for choosing to stay with this Aramex. He should be commended for his hard work and commitment to the company.

Jefferson James Gacula - 2022-10-02

0 star is a more accurate description. No email or notice prior to delivery, no eta or what so ever. No communication at all, they said there’s was an attempt and no one’s home but i was there and not a ring or buzz in our building nor leave it inside the building in the lobby like all other courier services in Australia.

Nadia Gallagher - 2023-05-12

If I could rate them in the minus, believe me I would ! The most useless courier company in Australia.. They attempted to deliver, I wasn't home so they took the package back to the depot..fair enough. I called and spoke to a customer service person. Asked them to please re-deliver and this time if I'm not home to please leave in the foyer. He assured me that will be taken care of. I made sure he understood that leaving in the foyer was perfectly fine.. he said yes, he noted this. Well, did this happen ? They attempted to deliver, I wasn't home, so they left me a collection card.. guess what ??? they didn't leave it at any of the agencies. They returned my package to sender instead.. ????? did I not say leave in the foyer. So after several phone calls, where a couple had actually put me on hold but hung up on me instead, I was told sorry, can't help you.. need to chase it up with the sender. I asked who the sender was... they didn't know. Huh??? absolutely useless company !!!

A D - 2023-01-14

You are a disgrace to the industry. I have been waiting for my delivery for a month now. Ordered early December as a gift, my package is sitting in Sydney for a month! I can walk there and get it. On your website it says "Your parcel is at the 'Sydney' depot ready for delivery in the next cycle". This message was there for a week!!!!!!!!!!!!! What cycle? Are you delivering on a moon cycle or something? Waiting for the next full moon? It has been a complete disappointment and you ruined a surprise gift.

John Gomes - 2021-09-26

One simple parcel was shipped with this monkeys and still they are in possession of my property after 3 weeks. No sign of delivery guy at my doorstep. Hope you guys enjoying my property and have fun. Never shipping with you even if i have to pay double.

Patrice Guerrero - 2021-09-21

I was hoping I wouldn't have to write a review like this after reading the reviews, but the present I ordered for someone was delivered to the completely wrong address, almost an hour away from intended. not only was the surprise ruined, but the recipient now has to drive out to collect their present. The only good thing from this situation was the kind person who contacted us to advise that they had the package. Please read the addresses properly!

Dean Lenga - 2021-12-02

I have been waiting for a package to be delivered from the depot of my city for over 3 weeks. Each time I try to ring up and find out why there is such a delay and am told that the package is still in the depot even thou the tracking website has not been updated from "Delivery due today". They take no responsibility for their lack of professionalism and can't admit they have lost my package. this is the worst experience I have ever had with a delivery and would not recommend anyone to buy from a place that use Aramex as their delivery service.

Buildcorp Australia - 2022-06-25

Every day, the tracking says due for delivery today. Then never shows up. I'm sick and tired of waiting every single day for my order to never show up. I can't believe companies with this poor workmanship actually exist. I will never buy from a company that uses Aramex for shipping again.

Google - 2021-07-27

These people have now lost three of my items, delayed one for more than a month and sent one to the other side of the country. The poor language skills of their call centre staff is not only frustrating, they refuse to let you speak to anybody with any more knowledge or responsibility. Aramex left a request for more information, as listed below the review. I gave them the issue number and my identity...no response after a month. Aramex has confirmed the review even more strongly.

Christine Zhang - 2021-01-12

Poorly staffed and on hold for long periods, then advised it would take 48hrs to respond to my inquiry via email, let alone actually solving the issue of my parcel being stranded at their depot! The recent reviews really do speak for themselves. ETA: response from company taking into account my "valuable" feedback without any offer to actually resolve my ongoing issue. Lip service at its finest. I wish I could make this zero stars

Kerry Percy - 2020-11-14

I would gladly give zero stars if I could. Delivery instructions were to leave in a 'safe place' the package was left on the street next to the letterboxes. I live in a very accessible ground floor town house, no gates/no stairs but the driver couldn't be bothered to drop it safely on my door step 20mtrs from the street.

Brendan Houlahan - 2021-11-21

My delivery was delivered from the other side of the world in 3 days. Once it hit Australia, Aramex took 2 months to deliver the package less than a 1 hour drive. Choose any other courier company. (Snail mail would've been better).

Henry - 2023-07-06

Absolute garbage customer service who can't track THEIR OWN TRACKING NUMBER?! and didn't pick up and deliver my parcel until i complained and then, they left my parcel at the lobby of a building of a different address, luckily there was someone who lived there kind enough to deliver it to me. In this day and age where there are so many top quality options for delivery there is NO reason to use these people.

Brendon Thorogood - 2023-05-07

They lost my mail, tried to say it was delivered at a drop off point but they did not have it. I never received a attempted delivery notification and they have been very unhelpful in locating my package. Would strongly advise against ever using this company

Customer Service - 2020-09-16

It took 2 days just to work out who I could call to find out where my parcel was after not getting delivered. The only person I could then get on the phone was an overseas call centre. They had no idea where it was and would just repeat that they would contact me once they were able to find it. There is absolutely no way of tracking your shipment. When you look up your consignment it will give you the date/time when it was picked up and then states that is in transit........

Stefan Rusbourne - 2022-11-16

The courier took 5 boxes he wasn't supposed to which have since been lost. When I called to ask for him to return them he said 'i'm too far away to come back' I tried customer service but the woman was having a tough time understanding what had happened and didn't offer any help other than 'wait for an email' which has still never arrived... I don't know how this company still exists but I pray that this review will inspire people to avoid Aramex at all costs

Rotor Racer - 2021-10-14

I am waiting on 2-3 packages from this company. I have tried to contact them on every type of option they offer and I have had nothing but standard responses. Packages sitting in the Sydney depot for weeks now. Waiting for the standard “we are very busy” “pandemic” “in the next 7-10 days” replies. Do not use this company.