Toll, Coffs Harbour NSW

Rodney Flagg - 2022-11-17

Jamie and his team have been very helpful, prompt and efficient with the delivery of our items. Defiantly will use them again.

Jeremiah Nixon - 2023-01-12

Toll is one the worst delivery services they are all money hungry dogs I hope these dogs reads it and listen to the customer they work on they service

Brad Keough - 2022-04-26

Most unprofessional company given multiple excuses to when and why delivery hasn't been made, after 3 weeks of me calling now told my equipment isn't even at depot, even when tracking number says it is and have been told on multiple occasions it is still waiting for my 8k of equipment. Shame on toll

Nicola Andrews - 2021-12-21

Sure enough home all day, but a card left despite instructions to just leave the parcel at the front door if no-one home. (We were home though). No local phone number to call to see if the driver is still in the area so have to make a 60km round trip to pick up.

Chris - 2022-01-05

Toll coffs harbour. Absolutely worst unprofessional service. Very argumentative. Non helpful. Non caring. NEVER USE THIS SERVICE.

Bj Trubshaw - 2021-04-30

Recently I had some confusion with a package I was waiting on. But after being contacted directly from Jamie from the Coffs Harbour location he went above and beyond to get my item to me and I'm beyond thankful for his incredible customer service. Thank you Jamie from toll you're amazing.

Naughty Sausage - 2021-12-15

Four days they attempted to deliver my order. Four days they lied and made excuse after excuse. In the end i had to drive 25klm and collect myself. Absolutely disgusting service...NEVER AGAIN!

Annmarie Fitzgerald - 2021-04-18

Very clean, very friendly and welcoming establishment. We return here every time my husband has to run a course here in Queanbeyan. Nothing is ever too much trouble.

Michelle Jarzynski - 2021-05-26

They say they attempted delivery to coffs harbour But no one knocked on my door Told them someone was home I asked for it to be delivered back to my address but Insisted that I had to collect from their office I had paid for delivery and expect to have my parcel at my house They said there is nothing they can do now Terrible service never using this company again They get the fees for delivery but don't do thier job properly

Laetitia Ahoy-stahlhut - 2020-10-23

Will not deliver product. Insist you collect from their office. Despite multiple contact with customer service who ensure it will be delivered to my address. Coffs harbour office keeps lying and saying I requested to collect. Cannot contact them directly. They have never attempted delivery or contacted me. Terrible service. Why pay for deliver if it cannot be delivered.

Maddy - 2020-12-21

Don't expect to receive your item without having to inquire multiple times. The call centre will get you nowhere and promise texts/emails confirming a redelivery or pickup that will never come to fruition. Expect to have to go into the industrial precinct and talk to many confused people just to be able to receive your delivery. All in all, this delivery service is one of self-service. Use up your petrol to come speak to someone and hope that in a few days they will be able to use theirs's to delivery your item.

Jason Taylor - 2019-08-16

Guaranteed Friday Delivery after leaving Sydney Wednesday afternoon didn’t turn up rang to explain that item was needed for critical repair of equipment to be told by overseas call centre that they would contact me Monday about time of delivery. I was willing to meet driver at base for pickup Very Sad Service indeed would not use this service ever again.

Brook Ennemuist - 2021-03-03

what a terrible service! Had an email today telling me my package has been delivered when it had not. They didn't even leave a sorry we missed you card. So now I have to go to their depot tomorrow to case it up. The only reason I know where it is, is I have had to go down this road many times before. So from now on when i purchase online i will ask the seller who they ship with, and if they say Toll there will be no sale! Wish i could give them no stars!

Gabriela Maldonado - 2020-11-20

Got furniture shipped, this guys called me and we arranged to leave my stuff at depot until I could go pick it up. Helped me to load the trailer and were really friendly and professional.

Margherita Amati - 2020-12-22

I would give NO stars!!! One month that I'm waiting for a "priority shipping" (that should arrive in 3-5 business days) and ones the package arrived the delivery man didn't even ring at the door, just left a paper saying to go and pick it up, then they send me messages saying that it been delivered to another office, but already 3 times that I go check and nothing arrived, and they dont even answer at the phone... so bad experience, and yet I dont know where can be my parcel.

Christopher Wolfe - 2020-04-30

Was at home all day, no one knocked on my door, literally watched the delivery driver from my window park across the street and place the pick up slip in my mail box and drive away. If he walked 20 more metres he could have delivered my parcel to my front door, which was the service that I paid for and complete the job he was hired to do. I don’t own a car so i can’t drive 15 minutes to pick up my parcel. The fact that he failed to complete a task so simple is baffling.

Sandra Miles - 2021-07-19

Said was not able to deliver - we have been home all day closed the gate at dark?

Vince Hulstaert - 2020-04-29

I was expecting a package via Toll, when I checked the status it said "Incorrect name and address" Not for a second did I believe that to be the case. Item was returned to depot. I followed up with Toll, who advised that item would be shipped next business day, I needed the item and arranged to pick up from depot. It was indeed correctly addressed and named. All this I can live with, but I take exception that Toll depot has said they delivered delivered the day I picked up. Their rating says it all 1.7 suggests that something is seriously wrong within that depot, the culture needs to change.

Gail Mills-thom - 2019-09-30

Paid for priority delivery of an online order to my home address that was needed urgently before weekend. Got a message to say parcel had been delivered Friday afternoon. Wasn’t at my address, so phoned company, couldn’t tell me where it was as driver could not be contacted. Advised 3 days after supposed delivery, that parcel was delivered to my ex husbands business address, even though I had no alternate delivery address in my instructions. Very stressful. Extremely poor service. If there was a 0 star rating available, I’d be using it.

Darren Guilbert - 2018-04-30

They never knock. Just leave a card. Then you spend a day chasing up your parcel!

Sam Gilchrist - 2019-12-03

Strongly recommend that you do not use TOLL IPEC if you're after efficiency and or reliability of service.

Adrian Herd - 2019-04-16

I would give NO stars if I could. TOLL failed to deliver three (3) times after 3 phone calls. Also, they refuse to give phone number of local depot, so its impossible to chase up item. 13 number diverts to overseas, very unsatisfactory. Do NOT ever use TOLL, they are useless.

Michael Berry - 2019-11-26

Don't waste your time, Took a day off work for a pick up, no show, rang then, no help at all, due to not been the one to list request pickup.

Rod Sheppard - 2019-08-09

Tracking lagged by at least 8 hours but Jamie left me a voicemail as soon as it arrived, and kept ringing me until he could get through to me. Good work Jamie!

Bryan Fahy - 2019-08-01

If u can use another courier then do so. I would give no stars if i could. I am waiting for urgent delivery. Tracking said it was sitting in a van at depot yestetday. They tookhalf day off yesterday. Tried to contact today but its impossible. Phone says number disconnected. 10 out of last 11 reviews pretty rubbish and i can see why. They have forgotten abt customer service. So sad. If i was the owner/manager i would be concerned abt the reviews.

Georgia Graves - 2019-03-07

Delivered package to wrong address even though correct address was clearly labelled on the package. Have completely lost the delivery and they have no idea where it is. Have said they would call back but i have to keep chasing up. Disgusting service.

Kayla Burton - 2019-08-19

Got a message saying parcel would be delivered today, and they just happened to come by when I was getting groceries. Went to pick the parcel up at the post office and was told to come back tomorrow. Are you kidding me?! Could you not just drive the extra 2 minutes today to drop it off? So inconvenient

Jordan Oppy - 2017-11-30

Friendly service and package arrived on time. Thankyou

He Pennypacker - 2019-04-05

Disgraceful service and tracking inability. Appalling.

Josiah James - 2019-08-02

Absolutely disgraceful service, slow and unprofessional service and incorrect communication.

Kane Marshall - 2019-01-02

The driver in sandy beach, doesn't knock and says he came around to drop it off which he doesn't and just send it so u have to go pick it up, rang 5 times to find out where my parcel was, there a joke

Sebastian Livolsi - 2019-03-29

Friendly staff just call and make a arrangement for delivery

Col Cooper (coop) - 2021-05-29

Slow

Adam - 2019-10-25

Pathetic

Adrian Stanborough - 2018-11-22

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Marcus B - 2022-09-24

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Dandy Guy 1 - 2018-01-25

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Piper Higgins - 2022-03-26

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Patrick Stanford - 2019-01-08

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Shinda Khatkar - 2021-04-17

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Ryan Dare - 2021-05-24

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James Milligan - 2020-03-10

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