Toll IPEC, Mitchell Park VIC

Lyndon Karslake - 2023-01-13

Multiple times says they tried to deliver a parcel and didn't leave a card. I have security cameras and no-one has been there

Taro Ogata - 2022-10-06

I think we all should start report to Consumer Affairs Victoria to investigate their services. They are definitely not doing the right things. They keep postpone my request. TOLL are just giving negative impact to senders and item receivers.

Andrew Culver - 2022-05-04

Zero stars. Had two large parcels scheduled for delivery, which never turned up. I submitted an enquiry to be told that a delivery attempt had been attempted, but my property was inaccessible. This is a complete lie, as my street is more than accessible, as seen by the school buses that drive down it every school day, and the fact the garbage truck has no issue emptying our bins. The problem here is lazy drivers who can't be bothered to actually attend an address and do the job they're paid to do. How companies like this that clearly have a zero effort work effort stay is business is beyond me.

Jack Cooper - 2022-12-08

Useless excusse for a freight company

Steve Kodos - 2021-12-30

Toll does the absolute minimum in order to deliver a consignment. e.g. they leave a 'missed you' card one day, only option is to phone them and arrange collection from Depot, a 2h round trip!!! They then leave a missed you card for a second different consignment the very next day without trying to redeliver the first!!!!! They are not alone in very poorly servicing Country Victoria but they are the worst by far at not even bothering to redeliver. This is also Christmas period when premises are largely unmanned between Xmas and new year. Abysmal service.

Tim Sheedy - 2021-10-16

Professional & informative

Ian Weightman - 2021-11-04

Don't answer their phone would wast my time they are useless.

Pip Bip (hhgttg69) - 2021-08-24

zero customer service, no follow up phone call from "investigation team" no care from phone room even after ringing most days to see why it still yet to be delivered even though it was scanned into depot here in Ballarat 4/8 at 7.42am. 21 days later and still waiting for the goods! re ordered part from supplier and received within 24 hours via a different courier company. only leaving one star as not possible to leave a zero star review. TollIpec just simply DO NOT CARE! and yes i have the paperwork to prove how bad the (non)service is/was.

Cami Clean - 2022-01-28

Extremely slow delivery service. Package came eventually with torn open box packaging. Very poor service. Wouldnt recomment

Kelly Brown - 2021-12-16

Seems to be a common problem with Ballarat! Scanned 2 weeks ago and still waiting! No response from enquiries email now the company i purchased through are chasing them up! Pretty poor

Aisle Gorb - 2021-10-15

Parcel arrived at the Ballarat depot on the 23 Sep 21 and it's now the 15 Oct 2021. No contact from depot, they do not answer their phone, very poor service. Do not use Toll.

Anub Kj - 2020-07-30

Good service and friendly staff

Joshua Stoneham - 2021-12-12

The worst service I have ever had

Anthony M - 2021-06-16

Email says parcel is out for delivery, nothing arrives. I manage to get through a couple of hours later and apparently driver can't leave a 'we missed you' card. Must have missed both doors, the letterbox... Hopeless.

Pete - 2019-12-18

Shocking service. Yes it December and we are all busy, but 2 weeks to deliver an overnight package - AND IT STILL ISN'T THERE! 45 Minutes on hold, given an enquiry number and then transferred to investigations. On hold for a further 10 minutes before being cut off. I do not have another hour to wait on hold for their incompetent service. Complete BS

Paul Tudorovic (taf Tv) - 2020-09-18

Dan was quick and efficient. Now deliveries taking an extra day or 2 and in the afternoon. Bring Dan back

Enterdrawing - 2021-01-17

Incompetent as! I have been waiting paitently for my sons items, which you had sent back to Melbourne after they were all scanned and ready to be delivered on the 4th of this month! And you have just kept being told the same thing!

Dean Heywood - 2021-07-16

Extremely poor service, even worse customer support. They don't keep their word, they don't call back, hands down the worst transport service available. If I owned this company I would be disgusted by it.

Flord Dobrea - 2021-06-08

No one knocks the door

Manny Peralta - 2020-06-26

Professionall and friendly staff. Kept me well-informed about my international delivery ETA.

Ballarat Soil Testing - 2018-10-30

Desperately waiting for a delivery and not getting anywhere with 1300 number. Problem solved in 5 minutes by Andrew Falkner from Wendouree depot. Probably the greatest delivery driver in the history of freight!!

Stuart Birkin - 2020-09-18

Sorry we missed you card left. Near on impossible to track down or get hold of anybody through website or phone call. Call seemed to go to international call centre that sounded like a robot. Promised an SMS to enable me to collect parcel. Very clunky process.

Casey Gordon - 2020-10-22

Useless

Dean Oliffe - 2017-08-17

Efficient and fast courier service.

Mickeyyyj Coogle - 2018-09-15

Toll ipec what delivery still waiting they usless

Mitchell C - 2018-09-21

Very helpful.

Andrew White X - 2018-09-19

Stay Away from Toll. Worst Service. Driver didn't left card.

Brad Ohlsen - 2018-09-10

What joke never deal with them again 😡

Natasha Collins - 2018-10-10

Still not received my parcel! can’t seem to get through to them without speaking to someone in another country. Call back failed as they hung up on me.

Grumpy Oldman - 2017-01-24

WORST DEPOT, late delivery first time by a week, damaged goods needing replacement, waited 2 days for delivery advised AGAIN its going to be tomorrow, advising supplier never use TOLL again or anyone else

Matthew Carter - 2017-06-29

Friendly depot staff and drivers

Cailan Wang - 2019-06-19

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Friedhelm Rode - 2017-10-07

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John Fitzpatrick - 2019-06-05

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Mark Colli - 2021-12-12

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Andrew Janetski - 2022-04-15

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Dean Heywood - 2021-07-16

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