Toll IPEC, Cambridge TAS

Patreen Rossiter - 2022-10-26

My orders went to the wrong house in the wrong street. The parcels had the correct address on it twice. Lucky for me THIS time the receiver at the wrong address went searching to find my address and give me back my parcels. I wondered why I have not received parcels before that I've paid very good money for and not received.not good enough. Get people that can read!! And insist photos are taken of the drop and it's address

Olivia Korotki - 2020-10-20

The most disorganised unhelpful and un accountable freight forwarding group l have ever had the misfortune of dealing with. It amazes me how the doors to this place are still open!

Ean Vandenberg - 2022-12-11

Shocking. 3rd time in a row where they say they've delivered my stock and they haven't, because I'm there. Absolutely useless customer service or follow up.

Westbrook Adeline - 2022-10-13

Very friendly and helpful service at the Toll Hobart depot. They went out of their way to help deliver my parcels despite some challenges caused by my mistake. Could not ask for better service. Thank you.

Janine Mckinnon - 2022-08-13

Google have the wrong location; Toll are not near Cambridge Road, they are next to the airport. Take the Airport exit from the Tasman Highway. Do not turn into the Airport. Continue towards Seven Mile Beach. About 400m past the roundabout, see Link Logistics building on left. Toll are in this building next to CSIRO. Their address is correct but Google do not have the street names. A week later - I have changed the location on Google. (Toll had told me they were trying to do this for months. It took me a minute or so!)

Praneeth Edirisinghe - 2022-02-23

Always delay my delivery. Cannot trust their snystem

Narelle Giles - 2020-09-23

Should not be handling small packages. The company is way to big to do this and always disregard the small people.

Greg Robinson - 2021-01-08

Waiting for package , priority freight , overnight , picked up on Monday the fourth of Jan , checked with Moonah depot on Thursday 8th , could not tell us where is was or when it would arrive , maybe tomorrow was the answer , Friday 8th still not heard , very poor unprofessional service , I thought overnight meant next day not next week

Tony Hagar - 2020-06-17

Totally hopeless - a tracking system in name only. Operators are in a foreign country and have the same access to the system as the client, meaning: no information. after 3 days my package is still at the receiving centre.

Leigh Matthews - 2022-12-14

I can only describe this delivery company as Useless!!!

Dave Harris - 2021-01-12

All I can say it that they are f!!!! hopeless our parcel has been sitting in the depot since the 29 of December when I went in to collect they could not find it and I'm still waiting

Dale Panton - 2021-08-22

Nice meals good service

C E - 2022-05-05

It is really terrible service. This is not their location. It is a fraud one. Phoned their services and they insist that this is the correct location in their system. Don’t come as it will only waste you time. Don’t trust their pickup time as they never shown and phoned before. Now their drop off service is no longer trustable, as you can see from the pic, it is a hotel, bar & bottle shop. Really terrible service. Do not use if you have other options.

Mackie Cameras - 2020-05-26

Avoid at all costs. Called them after a "failed deliver attempt" and got a vague response about it being re sent even though she didn't ask me for tracking information. The so called failed attempt was caught on camera where the courier didn't even knock on the door or ring the bell. Plus I was home at the time.

Kai Swann - 2022-02-11

This location is closed, But it's the one they give you to collect your item from. After you spend 5-10 minutes filling out their online form to collect your package, because they don't put the depot location on the " sorry we couldn't be bothered trying to deliver your package " slips. Don't bother calling them up, they still won't tell you where you package is

Jess Downham - 2020-03-24

Can not express the extent of my disgust with the company. They are incompetent and customer service is atrocious. At this stage they have cost me 3 days of income because of the complete and total lack of professionalism and competence. Do everything you can to avoid using this company.

Ruicong Ma - 2022-07-27

Absolutely 0 star! Horrible experience for its delivery! We were actually at home, but we still receive the ' sorry, we miss you' card, and when we tried to get its location to pick it up, the location is a wrong one, it is a residential address. I tried to contact with Toll, but nothing help us.

Gina - 2020-03-03

Rudest driver ever. Delivered someone else's parcel, rang depot, absolutely no help. If you are a business, never ever use Toll.

Brooke Byrne - 2022-02-23

Absolutely worse customer service I have experienced, phone operator hung up mid phone call and offered no help. Will never go through Toll again. If I could give zero stars I would.

Allan Maccaul - 2022-01-27

Absolutely ridiculous rules.. Not even allowed into reception because of "Covid".. So Toll group now win first prize for retards of the year. I will not use this company again..🤬🤬

Matthew Holligan - 2022-05-24

Impossible to contact - could not contact the branch from the call centre - did not deliver when agreed

Two Headed Tasmanian - 2022-01-20

No help on phone, parcel said out for delivery for 3 days, hung up when I said I’m not filling out a form for something that a phone call can fix. Do not use there service

Steve Mars - 2019-12-30

Well where is the delivery? Was told by a very pleasant "Indian" lady it would be delivered today.... So where is it?

Kevin Haley - 2022-03-18

Absolute rubbish service. Requested a first drop in the morning between 08:00-10:00 didn’t get delivered I waited until past 18:00hrs. Spoke to them several times in the local office during the day and was promised several different times. One employee even said the driver is 20 minutes away. They didn’t even have the decency to say they can’t deliver today. Do your very best not to use Toll if you want something delivered within a timely manner! They have absolutely no customer care skills and provide the worst service.

Mai Huu Luong - 2021-10-10

They never deliver to your place.

Guy Taylor - 2019-12-31

Utterly, utterly hopeless. Called to advise a parcel hadn't been delivered, sat through 45 minutes of gobbledygook, hold music and being called by a different name. Staggeringly incompetent.

Amin Sadruddin - 2019-12-23

Absolutely appalling service. Been stuffed around by this service for days. Impossible to reach by phone. Put on hold for ages each time, transferred to what sounded like an overseas call centre and our conversation was totally ignored by the depot even though you get a useless ‘reference number’. Do not recommend them at all.

Dylan Robertson - 2020-08-03

Terribly ran, Had a package go into the infamous "out for delivery" for over a week which was already half a week past ETA in the end I had to go get it myself only to have the staff look at me like I was from space, Argue with me that it had been delivered and after what felt like an eternity finally find the package only to get home and find the contents damaged.

Jazzer Caster - 2022-04-27

It's frustrating having couriers not attempt to deliver your goods especially when you are home, begs the question what's the point of the driver if we all have to do a run around and pick up from the depot? The Cambridge office is close/doesn't exist, there new office/warehouse is out at the airport, isntead of turning left to go to the actual drop off area you keep driving and it's around the corner. You just have to wait and they will send you a text to tell you to come and pick up your goods, frustrating but try and be patient.

Robert Woolley - 2022-01-18

parcel 2 days in a delivery truck and still haven't received it yet

Yanina Smith - 2020-04-06

My order has been sitting in Hobart Depot since 27 March with a delivery date 2 April. It's 6 April and still not arrived. Unable to get through on the phone on hold for over 35 minutes. Worst delivery business.

Tegan H - 2022-04-20

Absolutely useless

Jules Hodgson (pebbs) - 2019-10-18

Ridiculously bad customer service - 4 different excuses with staff as to where the item is - no response to emails asking where item is - not even able to tell me what depot the item is at.... FINALLY they said I wasnt home - I work from home 9am till 9pm there is no such thing as me NOT being home

Anthony Ross - 2021-08-26

The most dishonest buch of blatant liars ever!!!, 3rd time in the last few years and the same tricks!! Want you to pick from there depo when no attempt was made to deliver, stay away from these crooks!!! NO CUSTOMER REGARD WHAT SO EVER! NO SERVICE! a total joke no wonder the poor staff have to go on strike!!!

Brutukan Melkamu - 2019-09-02

i love TOLL always had a great experience. Mark has been the best driver that i have ever encountered from TOLL.

Brad Deeks - 2021-10-25

Call centre is impossible to deal with. Booked a re-delivery and gave them 4 days grace to have it organised, took the day off to be home to sign for it and it didn't turn up. Contact call centre, got transferred a couple of times only to be told it was never loaded for delivery and is still at the Hobart depot. This makes the delivery just under 5 WEEKS late. There is zero accountability or care for the customer and the overseas call centre staff have no ability or power to address the problems. They are just a conduit for complaints. Incredibly poor service for a 'Priority' service. Why pay more for fast delivery when it takes longer than the standard service? This is essentially non-conformance with a contract for services and under any other contractual engagement, would attract penalties. Disgraceful.

Abdullah Khan - 2021-11-30

First time used toll sent 5 boxes to Melbourne (same place). It was not collected from home I had to drop at their depot. They delivered 3 boxes after 10 business I had to ring them for 2 more boxes then they delivered one box and I have to ring them for remaining box. It has been more than one month now. First and last experience probably.

Debbie Armstrong - 2022-01-18

Toll has had my parcel since mid November and I have called multiple times to reschedule delivery. Each time they have not bothered to arrive. Organised to pay a courier to collect but no, I need to give toll 24 hours notice (only had it 8 weeks), the courier needs to have photo ID , ( a huge truck with the couriers name all over it and the person in the company uniform will not suffice). I also need to provide the courier with a shipment number and a confirmation that I’m allowing my parcel to be collected. What the actual.!! The address is not incorrect as suggested I believe toll has simply not come to my house. Highly unlikely that someone is going to go to toll ask for a parcel addressed to me just for the sake of it. As of now I have no idea how I’m going to collect my parcel, that WAS a Xmas present. I’m so frustrated!

Aaron Bristow - 2020-10-21

They’re always late, they don’t answer their phone and they’re expensive. Waste of time Auspost are much better

Jon Fitzgerald - 2022-04-13

this would be Zero stars if it could be So apparently it takes 5 days to sail across Bass Straight. as long as Toll operates, TNT will never need to advertise, because Toll make TNT look like the best Freight company on the planet

Andie Summer - 2021-01-22

Wasn't home when they delivered, so they left a card to let me know. I called them the next day and they arranged another delivery for the following day. Packaged arrived the next day, with a very pleasant delivery driver. Great service!

Ian Lewis - 2021-03-02

Fill in their redeliver form online, leave a card in the letterbox, doesn't matter, they don't attempt redelivery.

Lily - 2021-09-21

Absolutely waste of my time and ruined my day. Left a piece of paper about 10 mins before I got home. Didn’t Even bother to try to ring me at all. Every time I know that my package sent my toll, I feel anxious and horrible and bloody insecure. Thanks for ur ‘efforts’

James Mullin - 2019-09-16

Organised several deliveries. They didn’t show, then when contacted, they had no record of it being organised. Had to collect myself, so not really sure what the hell they do

Callum Evans - 2019-10-25

Every time I get a delivery from Toll, one of the packages has got really bad damage and has to go back. I’ve seen the driver throw items out of the van into the concrete. Unbelievable

Christian W - 2019-12-11

I wish I could give them 0 stars. Total incompetence

Scott Allred - 2019-05-20

Finally had a good experience with Toll, didn't get the drivers name, only know that he appeared to be a Sikh...Excellent interaction, called me twice (I was in a meeting) and arranged for delivery later in the day. 5 star experience!

Jkfooty - 2019-10-04

Horrible first experience, 3 times for 3 days got email "On board for delivery". Then was told driver would have run out of time what a joke. Unfortunately kogan uses toll, now its been 4 days till the last scan showing in melbourne, auspost post take no more than 3 days from vic to tas

Sarah Spicer - 2019-12-06

They promised delivery the following day after they phoned me for an address but failed and I drove 30 minutes to their depot to pick it up. They apologised but didn't offer anything to make up for the inconvenience.

Tam Gr - 2020-02-05

Basically paid an extra $15 to receive my parcel late