Toll IPEC, Cardiff NSW

Wayne Wood - 2022-08-12

Three delivery notifications for same item within one week. Still waiting. Surely you can do better than this!

Riccardo Tirini - 2021-09-01

Waiting for almost 4 weeks now.. 3 delivery are missing… no one ever contacted me, I’ve created the “investigations” for all 3 shipping but nothing happens.. we can’t even go to the depot because of lockdown…. phone support friendly but useless

Jordan Green - 2021-12-15

Comically horrible

H P (baylo) - 2021-12-22

Disgusting company tried to organise delivery in a middle of a heatwave they keep delaying delivery saying it will be tomorrow it's a heatwave first I was told my order doesn't exist and cst service don't know what a tracking or shipping number is then they tell you your wrong and doing the wrong thing

Pizzasquids - 2021-10-15

DO NOT RECOMEND!!!!! Still waiting 4-5 weeks on part of an order and have phoned multiple times with no follow up phone call or email. I will never ship with Toll or any company that ships with Toll.

M “mm” M - 2021-09-21

Terrible service. They are based in the Phillipines, so takes a long time to hear back. Really bad service overall.

Alexandra Pedersen - 2020-04-27

Such lovely staff! Thank you

Terry Snee - 2021-09-04

Toll are a complete farce ,the inquiry is directed to the phillipines ,girl had no idea ,sent emails ,the worst service i have ever seen .use australia post

Lauren Colvin - 2020-12-13

Very large and expensive package was dispatched a lot earlier than expected and had to be redirected. I rang to request redirection to a new address a few km's down the road. Was told that it was not a problem. Well, turns out it was a problem, package was delivered to the wrong address. When I called to complain they said they would get back to me and never did. Hopeless.

Geoff Swan - 2021-03-17

Zero star rating from me. Sent me 3 wheels, sent 4th wheel to Perth on other side of country, no excuse each had a connote, no call, i phoned 1300xxx and was answered by woman in pakistan, so went to depot, they had no idea where 4th item is or when ill get it. Been over 3 weeks now and no sign of my ireplacable 4th rim, the set is useless now, im thousands out of pocket! TOLL IPEC is a disgrace to the transport industry and should just close up now. I'm furious!!!

Kris Watt - 2020-07-21

If I could give zero stars, I would. They've lost 4WD sidesteps...not exactly the smallest package! Called twice, it's now been 72 hours and I still haven't received a reaponse. Not very professional at all! I definitely would not rely on this freight company for my small business if I was aiming for 100% customer satisfaction!

Tim Foley - 2020-08-28

If you can avoid getting a delivery from them do it. Their dispatch will keep you waiting, not even a call to let you know its in, so you can pick it up from the depot.

Matt Chu - 2019-10-29

Absolute useless business. Would get it quicker with a pigeon. And customer service is appalling

Anaïs Nanas - 2020-04-16

This is the second time I've got to deal with them... not happy chappy. This time my parcel has been in their depot for 3 weeks, says that it's been dispatched 2 weeks ago. I send an email without any answer. Had to reorganize a delivery day. Try to call, first time 25min before someone picked up to be barely understandable on the phone and then hang up on me. Try again, after 20 min someone answer the phone to tell me, "I can see you already try to call", look in the computer and then tell me " I can see it's been scan into the depot but not for delivery"... I'm trying my 3rd call on 10min +... by now I don't know if I will have my parcel one day...

Adam Pickworth - 2019-01-24

Told delivery would be on the 23rd. Could track it being picked up. Still not here at the end of the next day. 20mins on hold and still no answer. What great customer service...

Chey Cormac - 2020-07-24

I paid over $80 for overnight delivery on July 13th, was meant to arrive July 15th, it’s now July 24th and it STILL hasn’t arrived. This company is the poorest delivery service going, I will never purchase anything online that uses TOLL as the postage service. Customer service are absolutely useless, they don’t even have direct contact with deliverers. With the amount of negative reviews I’m surprised these guys are still up and running. Pathetic effort

Sonia Van Huisstede - 2019-10-10

Atrocious service all round. Order is a day late and trying to contact depot was ridiculous. never been given the run around so much and no concrete answer given as to whether we could actually collect our order ourselves.

Jimbo Carter - 2019-01-23

Unfortunately, two to three years it will be gone or swollowed up, thats how they play the game.

Chistine Jordan - 2018-07-13

Wonderful staff. Extremely helpful

Tanita Grace - 2019-09-10

Do not trust this service- I had ordered a TV off catch over a month ago- the first TV was delivered by TOLL and it was smashed to pieces- returned it and ordered a new one- the new tv was delivered broken too by Toll AGAIN. We organized to get it picked up for return. that was a week ago today and now the tv is "missing" in Melbourne.

Matt Molloy - 2020-01-16

Drivers make up excuses so you have to go and pick it up from the depot. Dont use Toll

Aleisha Prigg - 2020-02-07

Couldn't track my parcel, wouldn't let me pick it up from the depot. Paid express and still waitin, 4 days so far. Still not sure where my package is and if they will even deliver it.

Tim F - 2018-04-04

If you like spending lots of time on hold on the phone to find lost items, Toll is your company.

Terrence Petersen - 2019-12-17

Worst service ever. Altered delivery date thru Mytoll as I was away when scheduled. Waited home all day on the arranged date only to find that it had not been loaded on the truck. I asked to mark it for pickup the next day as I had to go out but instead I received an email this morning saying it is being delivered today

Dianne Robinson - 2019-01-24

I booked a parcel pickup Monday 21st January 2019 and now its Thursday and still has not been picked up I have rung twice each day and yes they re book it a new no provided but still no luck What do I do this is my customers account unfortunately so I have to go with them!!! BUT YOU DONT

Matt Williams - 2019-09-04

Nice workers

Nicholas Prior - 2016-02-06

Extremely helpful. Bit of a pain to find though.

S-j Maree - 2017-12-28

Useless always an issue when I have any type of delivery through these people.

Gary Patterson - 2019-03-20

Phone system is poor

Adam - 2019-10-25

Pathetic

Darren - 2018-10-08

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Matthew Ferguson - 2019-05-08

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Joerg Wleklik - 2017-07-17

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Mark Scurrah - 2016-01-10

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