Toll IPEC Brisbane, Larapinta QLD

Joel - 2022-11-24

3 Packages delivered this week, the two from other couriers were ontime and well communicated, the one with Toll has been bouncing around with endless errors and seems to be unable to be delivered for a new reason every day. The "customer service" line is the only contact method. It's only purpose from what I can tell is to try make people feel like somethings been done about their problem but in reality they just send messages to the depot teams and an "Investigator" who will never contact you back. This system is effective at stopping the Toll team from ever having to hear about their incompetency from a client though i'll give them that. I know sometimes you don't get to chose a delivery partner, but if you can - Avoid Toll at all costs...

Mitchell Dellit - 2022-12-03

Seriously how is this even a legitimate business? Pay for shipping, stay home on the day it’s meant to be delivered. no one turns up, says delivery was attempted, check cctv footage and no one came. Have to go to this depot to collect it even though I requested it be delivered to the airport depot. Open weekdays only 11am-5pm?? Toll you’re a joke.

Dominic Joseph - 2021-02-08

Bad communication. Online submission form to redirect the parcel doesn't work. I had to call the customer care to make the arrangements.

Kaiser Sosak - 2022-12-01

Painful automated voice call system eventually puts me through to overseas call centre who tell you whatever they can think of just to get you off the phone and make you wait for the package they should have delivered yesterday. then get updated to wait again for the team to call to book in the delivery with me despite me trying to call them to get the delivery sooner, still waiting...

Sam Oneill - 2022-08-08

Wish I could give negative stars. This company is an absolute joke. 0 care or accountability, everyone telling me on the phone they have been sending me emails and they will give me a call back asap yet I never got anything or heard anything from them. I have a very important parcel coming I paid a lot of money for express priority shipping and it's taking over a week to get from Sydney to Brisbane. No one can seem to give me a straight answer or help me. Not happy at all. Horrible experience

Jaws8 “jaws8” - 2021-06-16

worst courier company that I ever used. I would give it zero stars if I could

Mbr - 2022-08-19

This company has the worst customer service I have ever experienced. The call centre has no more details than the tracking app. I raised an enquiry eight business days ago, & have spent hours on the phone with them. They advised an investigator would call back. This has not occurred over three times. They still can not advise where my parcel is or when it will arrive! Please check which company will deliver your item before purchase, & stay clear of this one!

Gregory John Frazer - 2022-02-13

Great place to pick up and deliver

Mr Review - 2021-05-07

your call is important to us please hold and listen to this 45 minute flute solo, the worst!

Gutterknight Gutterguard - 2022-08-29

TOLL driver literally took boxes that had already been delivered to our storage warehouse in MIlton Qld by another freight company. Caught on CCTV the driver was that stupid he was seen to have scanned labels from another freight company, labels that clearly had the delivery address (IE they had been delivered to us) showing they had been delivered. Thank goodness we have CCTV footage of him and his van, however knowing how bad TOLL customer service is, im sure we will need to get the police involved to contact and retrieve

Chris Farago - 2022-10-28

Item sitting in transit for 3 days and now its the weekend... useless

Jenny Muller - 2022-08-16

I was worried after reading all these negative reviews but we had a very positive experience. Delivered in a timely manner. Received email alerts on delivery day. Drivers pleasant and helpful. Thank you for a job well done.

Cams Sparkle Cleaning Services - 2022-06-30

Toll is nice and quick and staff are very helpful

Marty Law - 2022-08-05

So my item was late....but there driver is an awesome person...under a lot of pressure due to COVID ...so they still get four stars...personal touch means everything

Sumi Lee - 2022-08-17

I would never use this company again! Horrible experience ever!

Colin Morrison - 2021-06-19

Trouble getting through. Couldn't find my parcel!

Kristina Truesdale - 2021-10-27

Total absolute circus to deal with!! Totally helpless and useless

Andrea Epifani - 2022-12-18

Awful customer service. Had to drive for over 1 hour to pick up a parcel because they just refused to deliver it to me! Ridiculous, will try to avoid them as much as possible.

Emily - 2022-08-05

Very bad experience with Toll. We have someone at home all day for the delivery. They did not ring and just left a card in my mail box. For depot collection, I have to book by phone as their system could not find my consignment. I also have to wait for their sms for 24-48 business hours before I can collect my consignment. The customer service lady is not patient and feel unhappy to talk to me either. In future, I will not buy form the sellers who are using Toll.

Phil Gramlick - 2021-06-01

I sent a review of the very poor service from Toll Ipec but it did not appear. Any reason for this ??

Kerri-anne O'neill - 2022-08-08

Just disguisting they won't even call back and my son leaves tomorrow. If i could give a 0 I would

Brad Booton - 2020-11-16

Very poor service. Security guard needs new people skills training.

Gl295 - 2022-02-16

Have had a parcel of mine sitting in their depot for weeks and won't answer enquiries about it.

Jennifer Downie - 2021-05-19

Very bad service indeed. Was dispatched on the 7th May- still not received. There is no way to get through to these people directly.

Heidi Brewer - 2022-07-26

Don’t work for capital or vth or toll ipec at Larapinta, QLD they rip you off you have to wait two weeks for your first paycheck and not only that they bullied my husband and myself

Hayley Davis - 2022-05-21

Should have had a parcel delivered from officeworks on Wednesday. Home all day and nothing. Check the tracking and it didn’t even make it on the truck. Thursday. Same story. Friday they say it’s been delivered but I was home all day and nothing. Called and spoke to someone who said it was delivered but they don’t know where they delivered it to. Not to me, that’s for sure! Now I have to wait until next week to see if they can even find my parcel. What a joke.

Jordan Wells - 2022-12-01

Useless. Couldn’t deliver something even if it was across the road.

Weikang Lin - 2022-09-08

I will give 0 star if I have a choice! Bad service! Every time I have to pick up by myself, and they never message you when they are going to delivery. Always delayed SMS.

Elaine Stallard - 2021-11-18

How in the hell can one even get in touch with you to sort things out. Hopeless never deal with you again????don’t deserve even 1star.

First Class Brakes And Automotive - 2022-09-25

Nothings an issue And you can phone them. Unlike some online Freight companies where its email only which is slow and awkward

Glenn Ferguson - 2021-06-30

Really good I drove in dropped my trailers and drove out

Kye Melrose - 2021-03-05

They charged me $230 for delivery back in early February ... After numerous calls they can't find it ... Worst company ever ... They have pretty much committed theft

Greg Ferrar - 2022-08-07

Terrible service. AVOID using them. They lost our 48x48x90 cm carton on a skid at their warehouse. Their investigation team are NOT contactable by their customer support at all - only emails. 6 internal emails and no response. Accents definitely never Australian??? That all said, every time I have had to go to their depot to collect because of their poor customer service structure, the staff actually on Aussie soil were friendly and helpful. Toll - Bring the call centre back to Australia like so many other corporates have.

Tiger Crab - 2021-08-24

Ordered from Kogan. Arrived just after 5pm on the day it updated to Onboard for Delivery status. Happy with the service.

Fay Wang - 2022-03-23

Your driver has delivered to the wrong address and left our appliance there out in the open for anyone to grab. The driver today has again delivered 2x fridges again to the wrong address - NO SIGNATURE / JUST LEFT OUTSIDE IN A COMMON STAIRWELL Extremely unhappy with services. Lucky they weren't stolen - really wasting our time here. Please improve or just close down your business

Sarah Stafford - 2022-05-31

I was not a specific customer for toll ipec but I was frantically searching for a parcel carried by toll. The warehouse I arrived at did not have customer service unfortunately but I spoke to a male through a speaker, and although I wasn't a customer for toll ipec, this man was extremely polite and super helpful. If this is the type of service you receive when dealing with toll ipec 100% recommend.

Joshua - 2021-08-09

Great and helpful staff

Megapacman1991 - 2022-04-14

Took almost 15mins to get through and when i did the receptionist seemed very impatient and told me to use the website so i went on the website only to find that i cant bring my tv because the max length was 80cm.... very disspointed

Robert Jeynes - 2022-06-08

Purchased an item from southern state on sunday. Payed for delivery of item to my home in hervey bay. Recieved emails over last 3 days notifying where my package was. Brisbane yesterday. Maryborough this morn. Arrived at my house today at 1pm. Package was 29kg and i expected it would have been roughed up a bit in transit but was not a mark on it. Obviously was well handled. Great service from all involved. Thank you.

Cody Cannone - 2022-04-10

This company should be shut down. I’ve been waiting over two weeks now for them to take the parcel 3km back to the sender as I refused to use there company anymore considering all the reviews I’ve seen of damaged and shattered products. Not only have I been waiting on the sender to send my $1300 dollar piano for three months now. Toll decided to “let me know” the SIXTH time I contacted customer assistance that it was going to be a 5-6 week waiting before they even send the parcel to my destination. Appalling service. I’m Actually completely furious, today I’m going to make alternative arrangements to get my parcel sent back to the sender, apparently it takes two weeks to send something 3km. I’m going to attempt to book an Uber driver to come pick the parcel up and drop it off at the senders facility. Absolutely disgusted in the lack of service. Very, very disappointed and DO NOT recommend this service to anyone. I’ll Refuse to use toll EVER AGAIN.

Ben Burgess - 2021-01-27

This place is awesome.

Ray Cleary - 2020-10-30

Freight process works well until you need CUSTOMER SERVICE?? What a complete waste of time !!! Beyond a joke and hours of my life i will never get back Only giving it a 1 star rating because there is NOTHING LOWER

Stretton College P&c Association - 2022-04-08

TOLL are absolutely useless!!!! My parcels have apparently been sitting at the Larapinta Depot since the 22nd March. Both myself and the supplier have been in contact with TOLL. None can tell ke if they ate definitely there. Was told they were being sent to the Gatehouse. Well they aren't there. Was also told someone would call me, glad I didn't hold my breath waiting for that call.

Xf Zhang - 2021-12-20

This company should be closed. It is the worst delivery experience in my over 20 years online shopping. Every time when I made purchase and I found Toll was the delivery company, I knew it would be a nightmare for this shopping experience, and Toll never disappoint me. You always provide the WORST delivery experience in the world.

Robert Smith - 2021-09-22

we ordered a baby s cot on line to be delivered on 17/09/2021 by ipec un but con note some how had wrong address on it which is not in the estate and delivery was attempted twice on two days too this address ity has taken me 4 days phoning sydney and melbourne to try and get the right address on deliv ery con note

Cheyenne Langan - 2021-12-01

I wish I could give zero stars. I worked for a company that used Toll and have a million bad experiences that I could write about, but I will write only two. The first one will always stay with me. My company was trying to deliver something for the funeral of a small child. The mother had called multiple times to check the item would be delivered in time for the funeral, and I had checked with Toll multiple times that it was on track. Day of the funeral the driver just refused to deliver. Said they had run out of time and the grieving mother could come collect the items on Monday as it was now the weekend. That's how little they care. Since working at that job (where I experienced a fail rate with Toll of roughly 80% of deliveries) I have become unexpectedly disabled. I now rely on this being shipped to me as it is nearly impossible for me to get to a collection point and my carer can only get there once a week. Toll still doesn't even attempt to deliver, instead sending me "Sorry we missed you" notices WHEN I CAN'T LEAVE MY HOUSE BECAUSE I AM DISABLED. I am at the house all the time, no other delivery drivers have trouble getting through. I called their helpline, and was told I needed to contact the company I had bought it from for them to authorise a redelivery. Which is ridiculous, and also NO DELIVERY WAS ATTEMPTED IN THE FIRST PLACE. So the long and the short of it is: I have been dealing with Toll for over 8 years and in all that time I have never had a single positive experience with them. If you want anything delivered, go with ANYONE BUT TOLL.

Kyle Solway - 2021-02-01

There is no communication and I can't even get information to pick up my parcel. This is after the said they tried delivering it and I refused my item, which I clearly did not

Shanks Young - 2020-07-29

Toll’s customer-service system is the worst I’ve ever seen in any business, they just transfer you from one end to another and never give you the information you need. TRUELY TERRIBLE EXPERIENCE, don’t ever go with them.

Ha Ha - 2020-11-26

Horrible service from a very inefficient company. Their delivery driver did not even attempt to delivery your parcel. They have got to be the worst courier company on the planet. Do not use them.

Mark Schmitz - 2021-10-13

Has to be the worst every experience I have had while picking up my parcel security at depot made me feel like a criminal and was very intimidating old lady. Had to spend over 3 hours on the phone over 8 days and then wait a further 30 inside the depot to collect after being told they can't find it and to go home and come back another day 🙃 😑