Star Track Express, Hume ACT

Rohan Chesney - 2023-08-22

While I didn’t receive a phone call to schedule a pickup, I happened to be home when Jamie arrived from StarTrack to pick up a package. There was actually a second package that needed to go with it (unbeknownst to Jamie) and he was more than happy to accommodate the additional item and helped me finish packaging it up. Seems StarTrack has some pretty bad reviews but the service provided by Jamie was great and well worth acknowledging.

Riley Burke - 2023-08-18

I was home, received a text message "We attempted to deliver your parcel". Delivery person didn't even knock, not sure why they would lie about having actually attempted to deliver the parcel. Then asked me to pick up parcel from other end of town. What is the point of this company? Clearly not delivering goods. Not sure why companies pay Startrack for this 'service'. I Called customer service immediately, very unhelpful. I'd avoid these guys like the plague, and if you have to use them for some reason, just resign yourself to having to pick up the parcel yourself.

Michelle Duane - 2023-07-18

If zero stars was an option that would be my rating. Australian businesses - PLEASE avoid using Star Track if you have ANY other way of delivering your goods - I guarantee your customers will thank you for it. Have had my orders shipped incorrectly back and forth between multiple depots as they supposedly had an 'unclear delivery address'- one has now arrived (very clearly and correctly addressed), while the other has been lost. Customer service reps on phone are either lying or have no visibility on tracking other than that which the customer can see via the MYPOST app, and the 'investigators' never call back with a promised update. Worst delivery service in the country.

C Cummins - 2023-07-30

I am really over Starwreck. Previously feigns delivery on numerous occasions before taking it to a PO miles away. Now receives parcel on 22 Jul for delivery 25-27 July from Sydney to Canberra. Now, due to 'congestion' it will take up to 20 days to go the last 300km. Senders, please stop using this courier. It is part of Australia Post but they deny any liability when things go wrong.

Bec O'brien - 2023-06-20

Customer service reps on the phone are either incompetent or will outright lie to you insisting something has been done to avoid doing any work. Don't believe a word they say, you'll only find out they did nothing when you call back. They'll also be extremely rude to you whilst you try to explain what the previous reps have told you.

Dylan Crisp - 2023-08-22

parcel has been in transit for 3 days. I live less than 30 mins away from the local depot, how does that work?

Leif Killman - 2023-08-01

Star track Couldn’t organise a chook raffle. I have no idea how this company is still in business- if you ever want to receive your mail use somebody else. one star is too many

Yushen Jin - 2023-05-27

According to the tracking system, there was a “ Attempted delivery - Unable to gain access”, which is false, because I was at home all the time that day. I think the lazy driver didn’t even turn up as I did not notice any delivery person.

Mark Lomman - 2021-06-16

Finding where to pick up parcels is a pain and it's out in the open so don't go when it's raining !!

David Francis - 2023-07-23

Always great service from Nagym.

Tristan Shelmerdine - 2022-04-08

By far the best transport company

Mark Whelan - 2021-10-09

Could not deliver on time or correctly if someone led them by the nose. Sure way to loose parcels

Nathan - 2023-04-21

Absolutely pathetic service, they must use donkeys to deliver parcels. You pay $35 for next day delivery and the parcel is missing a week later. Just close down already and stop calling yourselves Express its embarrassing.

Lee Strawbridge - 2022-01-06

No accountability from the highest to the lowest level within this organisation. There is 1 fxcking job to do and that's the thing they seem to never be able to do right, on time or at all.

Samantha Seckold - 2023-01-20

Would give 0 stars if able Utterly rubbish, Was home when "attempted" delivery happened. Couriers with this company don't attempt anything! This is a consistent and re occurring issue with the company. DON NOT USE STARTRACK

Tony Peters - 2023-04-17

ref DSCZ00133923, Posted in Sydney last Wednesday 12/4/2023, for overnight delivery is still not delivered to my Kippax Post Box in Canberra on the 17/4/2023. Reason being this company owned by Australia Post they cant find the Kippax Postoffice. We do not have a suburb Kippax, guessing same would apply to finding Manuka, Jamison etc. If this was not so pathetic it would be laughable. I have added a simple internet search which shows our location. TONY PETERS

Rajkumar Chhetri - 2022-08-22

Worst delivery company. Worst worst.

Ms S - 2022-08-07

Would have given zero, if that was an option. Terrible service.

Victoria Jewett - 2022-07-31

Let my package of live roses sit in the depot all weekend. Then get a text message at 7.30 am to collect from Hume on Monday? They didn't even put it on the truck! It's not a heavy package. They are not answering their phones till 9am. Last time I was there couldn't find my package. It was me who spotted it. They are useless.

Mavineet Kumar - 2021-12-06

I was home all day, no one rang the door bell. Only to get mobile notification that a deliver attempt was made and ticket left in mailbox for collection. Very disappointed!

Will Graham - 2023-03-14

The tracking number says delivery was attempted, but the person at the address did not recognise the name. I was at home all day, to ensure I did not miss the delivery. The website is now not recognising the tracking number when I try to request a pickup from the depot, and the website errors out when I submit a support request.

Dennis Hancock - 2022-08-24

Absolutely the worst service. Package delivery should be so simple! I have dealt with sheer incompetence and insufferable contact agents. Will not use there service at all, and absolutely will not recommend.

G - 2023-05-04

Doesn’t leave item after express post paid for next day delivery.

Joanne Defina - 2022-01-15

Very slow locating a parcel (30min)

Bradleg - 2023-06-16

Horrible service, horrible experience, avoid using Star Track at all costs.

Shantanu Paul - 2021-09-30

Very friendly and professional service

Karma Dorji - 2021-12-09

Poor service! We have to pick the parcel from Hume depo coz they don’t attempt to deliver right in time.

Richard Miller - 2021-11-26

Same old story, quick UPS delivery to Oz from OS then Startrack time. 8 days in OZ and still nothing.

Zoe Clews - 2022-02-25

Shame you can't give zero stars. Unbelievably terrible "service" when they lose packages. Zero accountability or care. Avoid at all costs.

Stitch Jones - 2021-01-15

Tracking shows parcel delivered. No bloody parcel, no attempted delivery card.

Nathan Howse - 2023-02-14

Worst delivery service I have ever had

Nabil Nikro - 2021-04-16

Parcel with tracking number been sitting at the same spot for 3 weeks and the keep saying they'll call me back.. hopeless

Matthew Anderson - 2021-11-30

Closed early. Couldn't pick up.

Jean Davies - 2022-12-22

Mind blowingly useless service. Even premium service. Very long delays. The telephone line for enquires re delays can offer up “in transit” and the floods of a months ago seem to stop the plane from Perth to Canberra flying… work that out. Do not use this company if you want your parcel to turn up. Last parcel sat at the Canberra depot for two weeks because they didn’t have a driver that comes to my inner city suburb. Oh my…

Duc Vo - 2022-02-16

They didn’t even try. I’m home all day for this delivery, no knocks on the door or anything. I only get a text that “no one was home”, when I’m sitting feet away from the front door working in silence, only to open it to a card. Seems to be a common theme with these guys. Lazy.

Rod M - 2021-02-19

Very helpful staff, great to deal with.

Rajintha Ram - 2022-06-29

Worst delivery service to page area on 29-06-2022

Vishnu Roy - 2022-06-29

I was expecting a big parcel to page area I was in home and the door was opened still no attempt was made by the delivery partner and left a card Now I need to travel 25kms to collect the parcel

김용관 - 2022-01-25

Very useful and kind. I odered my laptop, but they left the missing card another mailbox, So I haven't been able to find my items for a week.

Wayne G - 2022-10-12

Home waiting no card, no delivery yet, then receive text saying 'no one home'. Checked mailbox, nothing there. So doubt there was an attempt.

Meggie Wang - 2021-12-17

Book the service via InterParcel which was an unorganized third party. Despite the issues with the third party, with Jason's assistance, StarTrack made it happen for me.

Jack Lux - 2023-03-17

Handled a fragile package very roughly, left a very noticeable puncture in the cardboard which left a deep scratch in the glass of my product, also absolutely 0 customer service skills, people on the phone sound angry and they don't even respond in person 👍

Ri Philbs - 2022-08-05

We watched the driver on our security camera drive to our gate, not attempt to come up to our house, give the ticket and drive off. At least look like you're trying to access the property if you're going to be that bloody lazy!

Thom Bevitt - 2021-09-17

Super impressive! Fast, safe and responsive! Fragile item transported from Melbourne to Canberra safely and well within the advertised time frames. Clear communication and regular accurate updates.

Eye Candy - 2022-11-16

ABSOLUTELY HOPELESS

Krevus 66 - 2020-09-18

If you require something delivered I suggest you employ your neighbours cat. The cat would be more successful than this company.

Angela Myhill - 2020-10-14

They steal your stuff. Simply tried to deliver items to VIC from NSW.... it went to Melbourne, then to QLD, then back to us, with bits missing. Seriously hope they go out of business soon...

Chris & Val Davis - 2022-11-21

Missed delivery, received a slip, went to pick up the package on Saturday morning - only to find the post office closed and didn't open on Saturday anymore. Can't be bothered to update their missed delivery slips so they are current, ridiculous.

Riley - - 2022-09-27

Was awaiting my delivery at home, all day. But the driver did not attempt to make the delivery and just left a 'Sorry we missed you' card with absolutely no details on where to pick up my package from. There's no way to contact them, using the 'contact us' function always fails and I can't even decipher the consignment handwriting

Andreas Cooper - 2022-12-07

Missed a delivery so they left a card telling me to go to my local to get it, waited in line for an hour at the collection hub only to be told they don't have it and star track has it somewhere. Absolute waste of time.