Startrack, East Arm NT

Salman Tahir - 2023-06-26

Pretty quick if you have your consignment number ready

Grant Stirling - 2023-07-10

Delivery due last week, shows as onboard for delivery at 0830am , truck pulls up to the driveway at 1520 and updates “No person in attendance “ status updates on delivery tracking and then driver looks out of cab to see someone in the driveway putting out rubbish in the bin and gets busted. “Oh you are home!” Perhaps you should have gotten out and walked to the door and knocked before saying nobody home. Pathetic service and attitude towards customers.

Rosie Cia - 2023-06-01

100 times faster than Aust Post.

Georgia Perry - 2023-02-21

How this business is still open and running I will never know. Absolutely appalling.

Kylie Garin - 2023-01-29

I don't understand how this business is in operation. I live in Darwin, I was home waiting for a delivery. Gate was open, dog was inside but apparently the driver couldn't deliver. No card in the letterbox so if I didn't have the Australia Post app I never would have know!!! I don't know about anywhere else in Australia but up here this is common, along with horn tooting because the driver is to lazy to get out of the vehicle and knock on a door. People pay good money for delivery and this is unacceptable!!

Tracey Watson - 2023-04-09

My parcel sat there for a week could not even call me I spent a while on the phone trying to track my parcel kept getting put through to different places po said not there prob it's star track ..startrack says its po then an investigation only to find it sitting at sT in East Arm I had to drive there 40 min to get it

Admin Moogully - 2023-07-14

I just wish I could speak to a real person on the phone

Teresa - 2023-05-12

Literally saw the driver pull up outside our shop, didn’t get out the van. Obviously clocked his GPS at our location then drove off. Brought the package to post office instead. This company is the absolute height of laziness and unprofessionalism.

F-jones Downunder - 2022-05-08

Friendly and helpful staff

Nathalie Cailler - 2022-10-06

Lost parcel for 2 days but has been found and delivered. 🙂

Tommy - 2022-03-10

Please don't use here. They're always say " will be there tomorrow" And after 3 weeks later "will be there next week" I don't think they're delivery company.

Stefan Collinson - 2022-10-05

Completely incompetent, rude & late! Casually drops a box marked fragile from chest height to the floor & when questioned, pays you off & say’s “it’ll be right” I don’t know where u get these people from, but they all require retraining!!!

Dave Haywood - 2022-06-01

Missed delivery so had to go to East Point depot. Young fella there got out my two parcels and helped me load them(I'm an oldie) cheerfully and efficiently. Great service.

Jacob Wright - 2023-01-06

Packages went missing and all they say is it's not thier problem cause they took a picture of it on thier warehouse floor.

Nt Powersports Coolalinga - 2022-11-28

I spoke to anyone who would listen as we needed our del urgent all i got was the tracker says thursday so cancelled our work trips and here they are one monday cost us money poor form indeed

Luigi Cabiddu - 2022-10-05

Just a job interview.

Barbara Mantoan - 2022-01-13

They are so unprofessional they lost my parcel in Darwin , basically they delivered my parcel to another person in to another address. Never again

Deb P - 2022-03-30

Very slow at getting deliveries out

Debbie Curtis - 2022-06-06

I don't think that I could give any more credit than 1 star because we are waiting on an important delivery coming from Sydney and have been trying to use the tracker. The delivery time given is by Wednesday June 8th but not sure how that would work because Unfortunately the tracker has our item still at the Sydney facility. Either they have forgotten our item or their tracker is useless

John Callanan - 2022-07-18

I carried the 20kg box from the truck (I am 67 years old) while the driver took the 1kg box. Didn’t offer the trolley just took off babbling something. Appalling service…

Jc65284 - 2023-02-23

OMG, the worst delivery company, my package was in town for over a week and the failed to deliver every day, and when they finally came, the van was witnessed to pull up at the gate and drop a card off, No attempt to make contact AT ALL, in the end I had to drive and pick it up myself

Shilpesh Pandya - 2022-03-15

I am giving only 1 star because there is no Minus star, else I would give -10. This company has my 2 delivery, they never came to deliver any item, never inform me anything about delivery, when I track number, it shows me that delivery waiting for collection from depot. When I called them they explain that We cannot deliver because for NSW flood where My delivery address is NT not NSW so not sure why NSW flood stop them to deliver item in NT. Called 6 times, every time different excuse once they told me We can only deliver business address, even this delivery for business but they said still sorry we cannot deliver.

Daniel Marsh - 2021-10-15

Worst service in the country! My debut shipment to our new client in Germany was lost, I received absolutely no help, call backs or any customer service what so ever. It cost $900 to ship and was never seen again. They will blame Interparcel or UPS who are all part of the incompetence chain, nobody will take responsibility. Avoid this company at all costs, this issue is still not rectified, my business, reputation and finances has been damaged beyond repair thanks to their incompetence. Thousands of dollars worth of goods just disappeared Not a happy customer!

Rob “grimreaper” Russell - 2021-09-21

Two parcels in the last 6 weeks damaged or lost. One parcel looked like it had been kicked from Sydney to Darwin, The parcel had been taped up with Aus port tape appoligizing for the damaged parcel, the second parcel, a $2000 dollar laptop, arrived at the local depot according to tracking, but never left. 15 days later after many phone calls, still no response from StarTrack. If you need to move parcels, i recommend you DON'T use Startrack.

N R (nr) - 2019-09-30

Excellent service! Very customer focused, willing to help where they can and go the extra mile!

Trevor Dugdell - 2020-02-12

Abosulately appualing. Pacel says arrived in Darwin facility on 7 Febuary 2020 at 16.41pm It is now 12 Feburary and still not delivered and no phone call from the investigation department either only a SMS message. However I ordered another item after this item but different courier and it has arrived sooner than expected date.

Em Ma - 2021-03-12

Appalling, I’ve been waiting 3 weeks for a parcel from Melbourne, it’s been sent twice by the company and to different addresses both times, incase that was the problem and they have both been returned to sender, with no explanation as to why. I needed this parcel 2 weeks ago. Disgraceful.

Courtney Davies - 2019-08-20

I’m quite confused with StarTrack’s service. I booked in a pick up over the phone with a staff member on Friday August 16th. It was too late in the day for a driver to come out to my residence and collect my parcel, so he booked it in for Monday and gave me my booking number. Monday comes around and no driver showed up. I then requested a second pick up for the Tuesday in the morning and again, no driver shows up to collect the goods. ??? Absolutely pathetic. I’ve used StarTrack before through work, and they’ve seemingly been pretty good. So I don’t understand why it’s this hard to get a parcel picked up. I’ll now have to drive out to the post office which will hopefully take the parcel and they can deal with it. Pretty unimpressed.

Brian Cullen - 2019-08-31

For some reason the parcel arrived back at Australia post again??

Harp - 2020-12-21

Phantom company!!!!

Manveer Malik - 2020-08-27

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Aimee - 2021-07-28

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Andrew Scharnberg - 2020-09-08

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Hanumanth Koka - 2021-01-11

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