StarTrack, Greenacre NSW

Jason - 2023-07-11

I didn't get notified at all about a delivery and they tried multiple times then it took me a week of calling startrack to finally confirm I could pick it up from their distribution centre. Really hard to understand why such a basic thing as a delivery could be so hard and take up so much of mine and multiple peoples time to track down.

Dimitrios Koutsoukis - 2022-03-28

Blakehurst McDonald is good staff are friendly and helpful nice

Pablo Rumera - 2023-06-19

Horrible, horrible service and I suggest you avoid at all costs. The company will not provide you with a delivery timeframe outside of an 8 hour window and they will not guarantee that the driver will call you on arrival. The customer service team is beyond poor and provide no assistance at all. After wasting an entire day waiting for the trucks arrival, they cancelled at 5pm and tried to re-arrange for the next day. This would mean sitting at home again for another 8 hours looking out the window waiting for a truck that may or may not come. Do yourself a favor and avoid at all costs - I'll never, ever use them again.

Teemu Tainio - 2021-09-15

Horrible service, do not use. Do yourself a service and pay little extra.

Milika Kaho - 2023-03-15

EVERY SINGLE TIME something is delivered through Star track there’s an issue. Today they’ve left a card, with no details saying I wasn’t home even though I was home all day and they did NOT press the buzzer… I check the website it says it’s delivered and signed for… Honestly… The incompetence is exponential

Dola Soman - 2023-07-06

I had a very horrible experience with this business. I had placed an order from Myer which was supposed to get delivered through startrack. After not receiving the parcel for a lot of time I checked the status which said Delivered. Apparently the delivery person had signed it in my name and claimed that it was dropped in the mailbox. I did not even receive an email that the package was delivered. The parcel is missing and I still haven't received it and very conveniently Startrack dropped all the responsibilities! Using someone else's signature/signing in someone else's name is a fraud. I would have negatively rated this company. Unfortunately that's not an option!

Felicia Pascoa - 2023-04-23

24/04/2023: The mail man delivering in 2150 needs a serious customer service check! Other mail companies are patient and kind. How ever, this person called four times to my apartment when the first time I had already told him I’ll be heading down. He said “it’s been two minutes and I have other places to be! I’m not waiting!” To think a mail man can’t wait 5 minutes for person to come down from a high level apartment is pathetic. His job is to deliver packages I’d like to think patience is a standard trait for this industry…. Or at least some respect. Terrible experience!

K Tai - 2023-07-11

The worst of the worst company on earth. I would give a minus star if I could.

S&j Spiteri - 2023-04-17

how is this business still operation? How do companies entrust things with such careless and lazy people? Never had Startrack actually deliver to my door or buzz my home. Not to mention their customer service is useless and doesn't even know what the driver is doing/meant to do.

Cristiano Pires - 2023-06-04

Horrible customer service, they definitely need to get their house in order

James H. - 2023-02-06

Worst courier service in Australia. Customer service does not help you at all and couriers are often too lazy to attempt deliveries properly. Ironic how a company named star track average a 1/5 star rating.

Katie Campbell - 2023-08-15

Delivered on time and great updates

Ali Raza - 2021-04-29

Great place to work. Friendly environment.

Ibis Bird's - 2022-07-10

Good service

Jayadev Jayapal - 2022-09-29

Worst customer service, and never arriving deliveries

Sukil Yoon - 2021-08-30

Pathetic service. I've got an item sitting at your depot for close to 2 weeks without any updates. It'd be faster to drive to Melbourne and back at this pace.

Vasanth Kumar P V - 2021-09-08

Too slow to deliver things

Siraj Shilpakar - 2022-06-03

worst customer service representative

Rishab Shrestha - 2022-09-23

Worst costumer service ever

Gaz Dalgarno - 2021-08-31

Useless rude staff,

Ali Emadi - 2022-07-11

Very poor customer service

Steve Pomroy - 2023-07-04

Great on time service

Vasanth Kumar (vince) - 2021-09-10

If you are short staffed hire someone and help your customers! Pathetic delivery experience from this depot.

Ivy Tsai - 2022-12-03

The items is been one month still not received anything!!! Ridiculous so unprofessional not even want to give a star

Xtreme_survival - 2022-03-07

PLEASE EXPLAIN BACK AND FORTH FROM SYDNEY TO GREENACRE. MAKES REALSENSE! Item processed at facility SYDNEY NSW column time and date, Mon 7 Mar • 11:38pm In transit to next facility in GREENACRE NSW GREENACRE NSW, 2190 column time and date,Mon 7 Mar • 6:39pm Item processed at facility SYDNEY NSW column time and date,Mon 7 Mar • 5:52pm

Mohammad Syed - 2021-11-11

It’s rubbish, if I could give less than 0, that’s help me😂

Eshibo I - 2021-10-07

Most unreliable.

Kenny Tran - 2022-03-20

This is so pathetic. My deliver arrived on the 3/3/22 and it still had not left or been processed at this place

Cat H - 2022-07-14

I used to think that Startrack was up with the worst couriers in Sydney, but after my last two packages from Mecca were delivered with care and courtesy, I had to leave a positive review. I don't know what they're doing to improve their customer service, but it's working and I only hope that this positive feedback will continue to encourage the staff to keep it up. Your efforts have not gone unnoticed! 😃

Danny 3972 - 2021-08-31

Worst service ever. You will be on hold minimum 45mins if you try and call and then be given runaround that someone will call you back and.no one ever does. Avoid using at any cost.

Yianni Hatzidimitriou - 2022-09-21

After 6 calls being told different stories about where my parcel was which was temperature sensitive urgent medical supplies, a complete lack of regard for the customer and service that they being paid to deliver when “premium” was what was paid yet I had to travel needlessly to two different post offices then wait in excess of 1.5 hours at the depot to get my parcel with the supplies having spoiled. I will never use Star Track EVER again. You all have been warned

Tyson Cowell - 2021-09-30

Friendly reminder not to use stratrack if you actually need something in any kind of timely fashion. They’ll likely lose it, then tell you that they won’t bother opening a case and looking for it until you take time out of your own day to contact and ask the sender. Pathetic company

Ryan Wood - 2023-01-22

Very quick!

Abdul Fattah - 2021-03-18

The pick up address at chullora is the worst I have come across, not enough staff to attend to you very slow and very late

Anthony Bonomini - 2020-11-17

😡 Sent two boxes, paid the extra $100 for insurance. StarTrack smashed the well packaged monitor. They take no responsibility and said insurance does not cover them damaging your stuff only if they loose it. In Summary, we paid StarTrack Delivery and Insurance to smash our stuff and we get to buy it again and send it by someone else. Marvelous! 😡

Michael Ting - 2022-06-10

Terrible delivery every time, I wish the businesses will not use StarTrack for any delivery

Joe Vandayar - 2021-12-16

The most disappointing courier company I have ever dealt with. Cannot get a straight answer! A bunch of liars from the drivers to the customer service people!!

Elysha Butterfly - 2023-02-14

Poor communication skills between employees, now after losing one medical item worth 400$ a second one has mysteriously left the depot with no scan another 350$ worth of medication urgently needed and noone can tell me where my goods are that ridiculous

Jan Kang - 2022-10-19

terrible service, I have a parcel supposed to be delivered last Friday, but I still not received it yet today on Wednsday. Anybody need a courier service should not use this company. It is a totally rubish

Vikram Mehla - 2021-02-02

It's good place and good work experience

Alex Papacosta - 2021-06-18

Courier driver for Padstow/Padstow Heights is the most excellent courier to exist. I live on Courtney Road and he visits my house quite frequently but he is always so polite and on time. Always so satisfied with his work. StarTrack could use more of him!

Scott Don - 2022-12-07

Awful service, they had one job to do deliver a package on the day they said it would and failed. Waited all day called at 4pm said it would be delivered. Now 10pm absolutely nothing. Fing useless company wasted a whole day at home. Still says it will be delivered today LOL.

J Ish - 2022-09-06

Worst delivery service. If you need to sign for something, they'll mark it as incorrect address so that you need to pick it up from the depot themselves. If I wanted to pick up my own delivery, then why would I pay for it to be delivered? Useless service.

Ahmed Saleh - 2023-04-04

The worst delivery ever! They never deliver to the location. And they always and I mean always deliver it to the nearest post office. And they lie and send sms that they attempted to deliver but they don't ! And of course they don't put the post office tracking number card in the mail so I can't send any one to get my stuff.

Alan Coulam - 2022-12-28

Quick unloading

Elie - 2022-02-25

Very bad delivery. Package was held at depot and I had to call a week later just to get informed they don’t deliver to a PO Box, although they belong tp Australia Post which is ridiculous. And after a few weeks of back and forth, package gets delivered to the PO Box....go figure

Title. :crown. Title. :crown. - 2022-06-22

To the Incompetent Courier from Star Track that came to our door banging it at 8:00 a.m this morning the 22-6-2022, Fact is that when my son opened the door the courier requesting identification one would think that the courier would have had the decency to have waited at the door whilst my son came back wouldn’t you? Well no, not Star Track Courier my son went upstairs to obtain what the Courier requested, when my son came back downstairs the Courier was gone,instead it was more convenient for the courier to leave a “sorry we missed you”card To leave a “sorry we missed you”card when clearly my son was present is it not proof record of such company enabling its employees to misconduct in duty of care to operate so dishonestly upon which not only are they liable at the full extent of the law also causing such distress and chaos when considering that they are being paid in full to deliver great customer care and service and instead much prefer to insult the customer and prove otherwise, for to leave a card for not being home when right there in broad daylight when we were home and the ordacity to then showcase themselves with a “sorry we missed you”card when clearly the only thing that the Star Track Courier employee should be sorry for was definitely not the order of the day that not having the patience to wait for my son to return with the particulars, that had the courier had the courtesy to wait one minute further that when I came downstairs perplexed to see the “sorry we missed you” card and that the tracking details were for myself and not my son! Star Track Courier would do well to consider updating their credentials to “Chaotic Courier Service” as this would be more appropriate to describe what experience we have been on the receiving end today for the courier to have gone to such lengths to disturb the peace given that the delivery was out of normal business hours for the courier to also have had no regard nor common sense to apply patience let alone anything else to the point that I have required to write a review about it says it all, which includes a breach of our Privacy under the 1988 Privacy Act of Australia.

Mister Moo - 2022-05-24

No attempt to deliver TWO days in a row. Lied about 'attempted delivery' - people at home waited near the doorbell and heard nothing. I paid for overnight delivery, waited 4 days and counting.

Hh - 2021-03-09

I will give them NO star. They didn't deliver the item but claimed the address is incorrect. The call center staff couldn't local where the item is, though they claim they have a hightech tracking system.

Trevis Tang - 2023-07-05

Horrible experience with them