StarTrack Melbourne, Sharps Road, Melbourne Airport VIC

Alejo Salamanca - 2023-07-04

Worse delivery company in Australia. I bought something last week and was sent through this courrier, I paid for same day delivery, stood at home all evening no one came and then I received an email saying that the driver came and nobody was home. I called and they tried a second attempt, at a random time without notice the driver call saying he arrived, I told him I'm five minutes away from my house. He says he cannot wait and he goes. Best advice: Find another courrier I wish I could give them cero stars

Angus Russell - 2023-07-29

Once again I have a Startrack note in my mailbox saying I wasn't home, and they missed me. I was. The last 5 times i was too because i work from home now. We all were home, all those times. Now I've got to mess around finding a late delivery, and it will cost Startrack more to process than it would have done for the courier to walk 5metres to the complex bell. Companies: Please don't use Startrack

Michael Bonnici - 2023-08-20

In my opinion the best parcel delivery group in Australia

Alan Coulam - 2021-12-14

Just unloaded quick n easy.

Claire Butler - 2023-05-01

Atrocious. Dropped a large, expensive parcel that was specifically marked as no authority to leave. StarTrack overruled the customer wishes and granted themselves authority to leave. Quite lazy considering we have a post office at the end of our street that was a better alternative (and easier for the driver to access) than going against customer wishes for a pricey item in a neighborhood of high mail theft. Zero stars.

Nicholas Lane - 2023-03-14

Worst courier company in Australia by far. Terrible customer service. Just try and deny their ineptitude and defend their drivers incompetence. Had a package taken back to the depot, even though delivery instructions stated ‘leave at door’. Driver left incorrect consignment number. Also stated package had been delivered, contrary to his ‘returned to depot missed delivery card. Depot then refuses to help me because I have the wrong consignment number. Ended up having to get a new order from the company I purchased from. Which helped me free of charge. I simply asked that they send it with a different courier please!

Grace Mercado - 2023-02-03

I understand that everyone has a job to do & I’m not one to leave negative reviews just to be mean. But a weak link can destroy an entire system & this is my gripe with StarTrack. Multiple times (not just once) we have been home for the ENTIRE DAY waiting an important delivery. Multiple times, no attempt has been made to deliver. We are always left with an “unable to deliver” status update when so many more complex deliveries have been made by other services & companies the same day, safely & efficiently. AusPost - no problem. Other couriers - easy. StarTrack?! Perhaps 1 out of the 15 deliveries we have had have been successfully done (& we aren’t the ones that choose this service; it’s provided by the people we order from). After this latest breakdown in delivery, as a small business owner, our customers are missing out due to StarTrack’s incompetent drivers. If you can’t do a job, please don’t waste out time. I’d much rather pick it up myself then spend another day waiting for yet another important item to never show up

Samanth Raj - 2023-04-21

Utterly terrible service. Very disappointing.

Peter M - 2022-08-11

Fantastic value for money.

Wu Xin - 2023-08-16

Rubbish company, doesn’t even deserve to survive in this country. Totally irresponsible and slothful for all their services. Doesn’t even take their words and promises to customers for granted at all. strongly not suggested for everyone who want to deliver anything domestically or overseas.

Teagan Walters - 2023-02-17

Deplorable service. Had been waiting all morning for my package to arrive, then suddenly received a text saying “We attempted to deliver”. My doorbell is extremely loud, and I would’ve heard a knock, if there had been one. I told the customer service team that I am unable to go to get the package (not having a license or car) and after swearing they would get the investigation team to contact me (which they never did) I was told by a team manager that the driver was certain he’d attempted delivery and no one was home, he had gps proof he’d been to the address, and my only option was to collect the package from the post office… I am disgusted and extremely disappointed by the “service” this past week.

Mitchell Hanscomb - 2022-04-28

Absolute joke of a mail system. I would rather punch myself in the face than use Star Track again.

Jo Aitken - 2023-05-15

Absolutely awful service. Don’t use them. Drivers are unable to open a standard gate. Tracking is awful and no communication if they have any issues.

Hazz T - 2023-01-03

Nothing good to say unprofessional and rude driver

Kumamon - 2023-03-29

When they deliver your parcel to a depot that is too far for the customer to collect, they say it’s on you, the customer and won’t allow any redirection to a closer LPO that they should’ve left the parcel at. Absolute disgrace, why do we need a courier that doesn’t bring stuff closer to us?

Ke S - 2022-12-05

Terrible services. Waiting for the package the whole day on the estimated delivery day, and noboday showed up. All of a sudden, I received a status-update email saying "Unable to be left in a safe place - Location not suitable" and asked me to pick it up from a local office. My other packages from other couriers had no problem in delivery on the same date. I suspect is that the staff never tried to deliver to the address and just brought it to the local office.

Cherine Driver - 2020-08-03

They provide Awesome delivery Services ... Great night shift workers ..they are prompt , understanding and fast... keep up the great work 👍🏻 I recommend them any day with receiving and delivering our parcels😉...

L Maz L - 2021-11-22

The only thing express about this company is how fast I wanted to give them a one star rating. Use literally any alternative, pigeon air mail would be faster than this joke of a company. 👎

Alan Wang - 2021-10-18

worst delivery. They delivered my parcel to my neighbour and no call

Tim W. - 2021-12-08

Supposedly delivered a package to my office and got a signature. Except delivered to some random office, some random signature, and now trying to say it's somehow my fault. Abysmal.

Senan Alzuhairi - 2022-10-12

The worst experience I have ever received from any logistics company. Lost my parcels Called atleast 15 times Consistently lying to you

Vicky S - 2022-11-21

It’s always attempted delivery, I was home and I don’t hear a knock or nothing and they just leave, ever only gotten one package and that was when I was waiting by the darn window to make sure I got it. Just very disappointed

John Said - 2021-11-22

Packages always a week late and when you ask for help they tell you to speak to sender. Unbelievable

Hanan Mcfadyen - 2022-11-18

Missed delivey card in letter box. Easily accessible front door, Didnt bother 2 ring doorbell on a friday, home all day, cant collect till monday, startrack FOOLS, express postage for nothing,

Dan Rudolph - 2021-10-11

Was once a good company but since joining Australia Post they have reached levels of the terrible that shouldn't be possible.

Southern No Till - 2022-09-27

Driver attended, made some incoherent excuses and refused to put the cartons in his van and drove off. A week later, I still cannot get driver to pickup multiple consignments.

Christian Watson - 2022-12-02

Absolutely horrendous, driver did not show up for collection for 4 days, next order 3 days, then 2 and I cancelled. Talk about a business that has gone downhill I'm at my wits end now waiting again for this a-hole driver to show up!

Ben James - 2022-08-05

Hear me out. I know the reviews are shocking. I had major issues with scorptec on delivery. Alan is one of the best employees from startrack I've ever dealt with, he went above and beyond to try and help me. If you need someone to try organise delivery ask for Alan. Unfortunately scorptec couldn't organise milk on a dairy farm and my items could not be delivered. Alan was still extremely professional and apologetic. It's saying something about Alan if I didn't get my parcels an Im still praising the effort he put in. Regards Ben.

Edward - 2022-10-20

awful experience

B Jon - 2020-08-23

Since Auspost take-over, Tullamarine office has created itself a toxic work environment and culture, supports managerial workplace bullies, is rife with nepotism, fails to follow good OHS practices and victimizes those who have OHS or bullying issues by aggressive documentation and disciplinary action against anyone that falls into their 'too hard basket' One word that sums up this workplace is 'gaslighting'. Oh, and they're terrible at providing the service they promise.

Troy Hobson - 2021-01-12

Make sure you isolate your parcel for collection first

Chevron8669 - 2021-01-29

Organized an item to be picked up between 9am to 4pm waited all day as parcel was packed and ready to go. 4:30pm comes and no one has picked it up yet so i call them only to be told they will come till 5pm, 5pm comes still no one came so i call back explain my self again only to be told that they will now have to find out whats going on and get back to me and who knows when that will be, whats the point of having time slots to choose from if you don't even stick to it and waste the customers time! will never use again.

Atharva Naik - 2022-10-11

Was working from home for the parcel to be delivered. But only to be left with a calling card without the driver ringing bell. This is the worst freight service

Cynthia Pickles - 2021-09-05

Not surprised by all the 1 star reviews. This company I'd unorganised, and finding out they were bought out by Aussies makes complete sense as to why it is so hard to speak to an actual person to find out where your package is and how to receive it. Chances are you're not going to get it delivered to your house, you're gonna have to jump through hoops like a show dog and drive to Tullamarine during a lockdown to pick up your package.

Daniel Sheehan - 2020-01-10

Would NOT collect my parcel - lied they were coming and failed to collect over 2 days. Went to depot to drop off and they closed early before their closing time. Joke of a courier company!

Sandy Kc - 2020-09-09

Worst delivery 🚚 2 time no knock my door just leave card I don’t like

Jess Dehaan - 2021-12-21

Worst delivery company. Amazon assigned my package for delivery by StarTrack couriers. StarTrack stated they attempted delivery twice to my property, which was a complete lie as I was standing at the gate waiting for them at ETA on both occasions. StarTrack also advised Amazon that they delivered the package. The person who I spoke to at the call centre, was very rude and unhelpful. I honestly will never use this delivery service or recommend them to anyone. I have also reported them to Amazon.

Steven Briggs - 2020-09-27

Parcel handling facility no Public access.

Super Nurse - 2020-04-08

Dont even try to use this courier. Delayed too much!

Frank Maloney - 2019-12-23

I Purchased a Christmas present for someone from Telstra, guaranteed to be delivered on December 19, still don't have it. Misinformation and endless excuses from StarTrack. Completely hopeless and only interested in complaining to me about the 'their' contract with Telstra! 0/10. Don't use for anything important.

Hassan Alhashem - 2020-05-05

Poor delivery service and customer service

Nhan Bui (nate) - 2022-04-04

This is the worst freight company I’ve ever had the displeasure of being forced to use. Two deliveries in a row with massive issues. The first delayed by 5 weeks and then subsequently lost. The second most recent one falsely reported that an attempted delivery was made, which was completely false seeing as I was home all day. No doorbell rung, no card left, nothing. Company doesn’t even have the technology in place to contact drivers. Utter joke. Why retailers still use StarTrack is beyond me.

Tiago Gonçalves - 2020-07-07

Unreliable delivery services!!!!! Worst i have seen!

Alan Wang - 2020-06-11

Unusable service, should be closed by end of 1999. Don’t know why still able to keep running, must be a magic.

J N - 2020-04-22

This company is a joke. Don't ever use their services because they don't deliver as promised.

Leyla Ilhan - 2019-07-31

Better than any other freight service. Specially the customer service team, very helpful when in need.

Mark Mccaw - 2020-09-09

They have one job and still manage to f it up....

Jeanette Hunt - 2020-08-20

Had parcel delivered on time

Mike M - 2018-01-12

This company is a waste of time, obviously survives purely because of its size not because of it's good service. The only redeeming factor was the lovely lady on the desk at the parcel pickup. She was very helpful and because she was so friendly I cooled off.

Ankit Chaudhary - 2019-06-15

It's great company with good supervisor.great working atmosphere