Star Track Brisbane Airport, Brisbane Airport QLD

Jesse K - 2023-08-18

I have never wanted to see a company fail more in my life than star track. Delivers a package whilst no one is home on a business day, no option to redeliver or redirect to my address - Only option is to drive 45 minutes to their designated pickup depot on a weekday during business hours. I will donate to charity the day this company goes bankrupt.

Roshan Bhandari - 2022-01-11

Such an amazing place to work .the thing I love about this place is people everybody is so humble and polite

Darren Mundy - 2022-09-08

Fantastic staff,great people.. a true pleasure to know

Cloyd Ibones - 2023-07-06

Love dropping off parcels at this branch. Customer service is always friends. Shout out to the one with the glasses and the broken finger in particular

Sam Mcgregor - 2022-09-26

Called the line and was put on hold for 30 minutes before being hung up on straight away

Matt - 2021-10-26

Best thing I can say about them is that they answer a phone call... Avoid star track at all costs is my recommendation.

John Akrigg - 2022-01-07

Helpful Staff & nice premises, close to the Airport

Satinder Maan - 2023-06-19

We stay at home all day. And got the sender message " Startrack can't find my address " the same thing continues to happen in past 2 years. But all couriers including Auspost never missed my address and sent on time. The terrible service !!

Sk Vlogs - 2023-02-23

Very busy palace but good

Abdullah Almutairi - 2023-04-18

Useless never call .never message. Stay away

Simon Zyrianov - 2022-12-13

Is has become a normal practice for them not to attempt to deliver to the address at all. Instead they just dump your parcels at the post office without leaving any notes. You can just hope that the tracking gets updated properly and you get notified somehow that it is waiting. My very important parcels just got returned to the sender because of that wasting almost a month of wait time.

D G - 2023-04-18

Hopeless auspost owned star track bad as each other!

Lisa Scott - 2023-03-23

Nonsensical system. I purchased something online to make it easier for myself and to not require me to go to Westfield. I paid for the express delivery. Not only the "express" delivery took nearly 10 days, on the day of delivery, when I was at home, I received no phonecall, no text, no email or anything else to notify me of the delivery coming so I could open the gate... Instead, the driver just popped a card in my mailbox that instructed me to go to Darra (a nearly 2 hour turnaround trip) to pick up my parcel. When I got there a few days later and questioned how come the parcel couldn't be left at my local post office that is 500 meters away, I was pointed to a sign that mentioned the need for a large warehouse to store larger parcels. My parcel was tiny. And the cost of picking it up was not worth what the actual goods inside it cost... not to mention, it would have been easier for me to just go to the shops and pick up the items myself... Horrible experience.

Ian Jordaan - 2022-01-16

No info, no update, just poor service delivery.

Kajlii Le’for - 2021-04-01

Friendly service, easy to arrange a pickup if delivery failed.

Korina Beadnell - 2022-05-12

Well I’m certainly not impressed with what they’ve done to my front lawn.

Z Rafiq - 2023-03-09

Always leave a missed delivery card. Never knock. Even caught them doing it.

Robert Wright - 2021-11-04

Great place quick and efficient had to pick up parcel due to error from another company StarTrack were able to help in a solution and I received my parcel

Ava Protsat - 2022-12-09

When you hear the package dropped on the front step but no knock on the door (I was sitting 3 meters inside the front door) and saw the driver getting into his van. I also requested if not at home to leave under the stairs but instead it's in full view on our porch on a main road. Pathetic

Tim Bishop - 2022-12-23

Would rather use a carrier pigeon that's untrained

Parshin Vaghefi - 2021-07-01

A parcel was sent to me with premium delivery option and I received a text message yesterday that the delivery is scheduled for 1/7/21. Currently being in the lock down in Brisbane I was happy that I will be able to get my parcel hassle free and left the front door open to make sure I am not going to miss the delivery. Around 4pm I was getting worried about the delivery and tracked my delivery only to find out that the status of it has changed to unsuccessful delivery at 13:43 (attached Screenshot). When I called Star track I was told that no one was at home when the delivery arrived! So they have left a card to go to post office. Surprisingly no card was left too! And when I said that to star track I was told maybe they have tried to deliver to a wrong address possibly a neighbour!

Rusty - 2021-12-20

Very helpful staff

Bev Taylor - 2022-09-11

Great customer service

Jack Nichollas - 2021-09-22

Door open. Obviously home. Note left at open door to say no one home. Blatant and constant lying.

Dane443443 - 2020-10-28

Utterly useless, i wish i could give negative stars. Your drivers are some of the laziest humans to walk this earth. maybe put some money into better training versus 20k watches and see if you can maybe get some form of service to happen.

Ratu Philipson - 2020-10-30

Good Company to work for. Great environment, good people. Hourly rate is excellent.

Sharne Andrews - 2020-12-21

Didn't leave item as instructed. Left a card with no instruction on when pick up is available. Very challenging to speak to a consultant. Don't observe 'safe drop' settings set up by AUS Post despite being listed as trusted partner. Late and non Covid safe deliver service, operating on pre 2020 service. I'd try elsewhere if I were you.

Talal Al Khoori - 2022-05-25

Worst company for delivery services. They do not respond when calling; simply waste customers time. They did not notify me on delivery of my order at all and so it was returned and until now I have not received my order or got any notification regarding my order from them and it's almost 2 months! This is absolutely the worst company for delivery.

Dylan Gatt - 2020-10-09

If I could rate 0 I would, incredibly important package still not picked up 3 days after the booking was confirmed by the driver; no updates, no nothing. The height of incompetence.

Kiara Murphy - 2022-01-04

Not sure if it's the same company and don't have anything bad to say but a courier company by the name of st couriers didn't close the back of their van today at brookside (4053) and dropped heaps of stuff in the middle of the road couple of cars tried to wave him down but it seemed he had headphones on

Sepp Schembera - 2020-11-06

The driver tried to deliver to the empty lot next door, he did not read the house number. Why would you employ staff like that, but I forgot it is Australia post LOL

M Breal - 2020-04-27

Never knocked on door to deliver. They just leave a card and go . I would recommend to any business using them for delivery, don’t , they are useless and will constantly let your customers down .

P Teng - 2022-05-01

Called star track regarding a urgent post which auspost didn't seem to be able to track. Star Track team at brisbane airport took the time to find our parcel and return it to us just in time (keeping long story very short) before we left Australia for good. Thank you Binnie and team for making the effort to find our parcel!

Dale H - 2020-06-22

It's a busy fast paced parcel center that I engage as part of my job.

Josh Lowe - 2020-08-18

Excellent customer service. Very helpful

Daniel Yu - 2022-05-12

We stay at home all day. And got the sender message " Startrack can't find my address " the same thing continues to happen in past 4 years. But all couriers including Auspost never missed my address and sent on time. The terrible service !!

Nathaniel Garrett - 2022-03-03

Stayed home all day as my package required ID to be shown. "In transit" "On board for delivery" After waiting all day "Rescheduled for tomorrow" "In transit" Another day off just to wait for a package...

Shalain Perera - 2023-02-07

I don't know why businesses use this courier. My parcel came from Sydney to Brisbane in an hour. But from Brisbane Airport to Cooparoo they took two days to get it delivered. Funny part is, they call it Express delivery.

Jefrey Blackmore - 2021-02-08

I was home all day when they called told me the driver couldn't find my house, really??? Other couriers have no problem finding it. I rang them, they said it will be delivered by the end of the day and still nothing, never bothered to call me or message me to notify me. I give these guys a big fat 0 if I can. Those package are important.

Pauline Miller - 2020-07-09

Driver Verry rood to my partner who had authority to sign for package, it was even on delivery instructions. Hope I never have use again

Mark. Boon. - 2021-02-15

If you need a parcel or any freight delivered these are the people to do it. Most reliable, most careing, most trained to deliver or pick up your parcel or sachet. Star track has a great reputation, highly recommended company.

Vikki K - 2021-03-01

If I could give no stars I would. Driver for my area does not deliver parcels and just puts a card in the letter box. This has happened to me twice in the last week. Do your job properly ☹

Mele Hafoka - 2021-09-02

Would give them 0 but that doesn’t exist. My package was damaged during delivery and instead of delivering it to me to deal with the damage they just sent it back to the store I bought the item from. Without telling the store or myself. We both had no idea why my item was just sitting there; turns out they used a different tracking number to return it unbeknownst to anyone but StarTrack. If companies want decent and reliable couriers avoid StarTrack PLEASE!

Uti Under The Influence - 2021-11-30

Ordered an item over $300, lazy delivery driver said they attempted delivery, 2 hours earlier than it was projected, and my apartment was not rung, nor was my phone. Absolutely pointless paying extra for express just for the company to turn around and screw you over anyway!

Lingxiao Gao (ling) - 2020-04-04

Don’t use StarTract. My 10k worth camera arrived their local depot 5 days ago, and it hasn’t onboard for delivery yet. Customer service said they are having trouble locating my package

Jess Loughran - 2023-04-13

the worst

Martin - 2020-11-14

Dear Star Track drivers, Why all of yours have to be lazy ? It's not first and I am pretty sure it won't be the last. I have left a big note Infront of my door. It's very easy to ring the bell or hit the door as much as you can. We keep the doors closed because inside air-conditioned. Why do you think we are not at home and left the paper suddenly. Just read the note and knock the door. It's that easy. No Given Star for Star Track if possible !..

Lana - 2019-12-03

I had one order from the same shop going to the same address sent in 3 separate packages days apart (even after paying express shipping) They never actually attempt delivery for any of the packages. They just pop a card in the mailbox and call it a day instead of doing their job and actually attempting delivery. Not acceptable and a real inconvenience Hire staff that arent completely useless

Thelegion69 - 2018-01-02

Terrible company. Don't ever use Star Track. I had a package due for delivery Friday December 29th. Got the notification that it was due for delivery that day. Package never arrived. I inquired that afternoon and was told the driver attempted delivery, but the business was closed. This is untrue, as my business was open, with me present, the entire day. Doors were open, sign saying 'open' was up. Neither myself or the other worker there even saw a Star Track driver the entire day. The driver was too lazy to delivery and lied to the company. So I complained Friday afternoon, they told me it was too late to get it out that day, but it would be out Tuesday. Tuesday I get a call from Star Track, saying they've contacted the depot and will let me know when the hear back from the depot. 5 hours later get a voicemail from Star Track saying that my package is now due for delivery tomorrow (Wednesday). I called them back and spent half an hour on the phone talking to three different people, none of whom were willing to do anything to actually help me get my package on the day, which was already four days late. The service I received at all times was nothing short of pathetic. Star Track seem completely uninterested in actually delivering products to customers, which is their entire business. Speaking to the different levels of management, I received nothing but 'Well, we can't do that' or 'There's nothing we can do about that' - even when I offered them suggestions to help them solve the problem. Their issue was that they had no drivers available to delivery my package, so I suggested they call a taxi to their depot where my package was, place the package in the taxi (it's not large) and direct them to my business. They said, once again, that they couldn't do this, which is a lie, as everyone is allowed to use taxis. What they meant is the WON'T do that - despite them stuffing up twice and being unable to perform the very simple task their company is built on, they were completely unwilling to do ANYTHING to actually help me get my package on the day. It's a 16km cab trip from their depot to my business, their noncooperation and unwillingness to fix the mistakes their own employees had made was absolutely pitiful. I honestly have trouble understanding how a company this poorly managed at all levels still exists. Reading the other reviews on here it's obvious my case is not abnormal. Has anyone actually had a packaged delivered by Star Track? Just one delivery that goes smoothly at ANY level? Star Track gives absolutely ZERO f***s about their customers, customer service, or even delivering packages. They actively go out of their way to lie to you.

Aj Maurer - 2020-03-20

If could give 0 star i would. Waited home all day for delivery that the tracker said delivered 5 times called to checked said delivered the day said. An nothing at all so wasted a whole dam day. Terrible service, terrible customer service all round just the worst to deal with.