Aramex ( Formerly Fastway Couriers) - Dandenong Warehouse, Dandenong South VIC

Cindy Lynch - 2023-07-24

A name change has not helped this company, the driver never rang the intercom at our gate, I found the card in my letterbox. There is nothing convenient or helpful about this company. The simple fact you can’t even talk to a person is evidence of this company’s lack of willingness to offer any kind of service be it good or otherwise. They simply don’t care! Do not use this company!!! Is the best advice I can give anyone. PS: I’m only leaving 1 star as that’s the only way I can leave a review, Aramex do not deserve 1 star!

George Salmas - 2023-07-28

If I could leave -5 stars I would. Lazy drivers who cannot be bothered leaving your parcel in a safe place if you are not home to sign. I ended up canceling my purchase because these clowns could not deliver after several attempts. They were too lazy to get the parcel out of the van. Use any courier service except for them.

Sharon H - 2023-06-18

Not the best courier. Failed delivery, rescheduled twice - doorbell wasn’t even rung, and the only way to talk to someone about your delivery is via online chat who I had to wait for almost an hour to get a response from and isn’t very helpful and can’t wait to end the chat when I’ve not even confirmed I’ve had all the help I need. Ended up driving all the way to the depot to pick up my parcel - fortunately it was a quick and easy in and out job to pick it up. But wow because of all above took me a month just to get my parcel!

Mac - 2023-07-13

Again like other reviews. I ordered from NZ and Aramax have used Fastways to deliver. It claims their delivery driver couldn't deliver. I think their delivery drivers are messing about and pretending to deliver parcels. As I've been home with an injury for 8 months and can't leave the house, and I've had many parcels arrive, they never attempted to deliver my parcel at all, or even leave at nearest depot for collection.. Fast ways drivers don't seem to be doing their jobs.. Service team however is helpful, but can only really send emails and request another delivery.

Kurtis Flavell - 2023-07-05

Company is a joke, extremely poor hours of pickup and no direct phone number to contact regarding parcel enquirers, all done via their website which is awful and loops you back around time and time again. Email customer service only to be referred back to website and rejoin the same loop. Card left in mailbox has no information on it for sender or recipient. Laziest courier company and most unhelpful staff members I’ve encountered. Completely not worth giving anything to this company. Look elsewhere and save the headaches

Thameera Adikarinayake - 2023-04-25

I recently had a very disappointing experience with this courier service. I placed an order and received a notification that it was delivered on April 20th, 2023 at 11 am. However, the package never arrived. I tried to contact the courier service multiple times via their online platform and phone calls, but I never received any response. This left me feeling extremely frustrated and disappointed. The package contained important items, and the fact that it was never delivered despite the service's confirmation of delivery is unacceptable. I provided specific delivery instructions, and those were not followed. It was extremely frustrating to not receive any response from their customer service. I was unable to get any answers or assistance from the service, and it was extremely disappointing to see a lack of responsibility and accountability from them. I would not recommend using this courier service until they improve their communication and customer service. Customers deserve to have their packages delivered on time and in a timely manner, and to receive prompt and efficient customer service if any issues arise.

Renee Burrow - 2023-01-25

I can’t even give them a 1 star. This is my first ever google review but this is completely warranted. DO NOT ORDER FROM ANY RETAILER THAT USES THEM AS A DELIVERY SERVICE. Waited over 6 weeks for my delivery and was IMPOSSIBLE to find anyone to contact or speak to. When I did it took 5 phone calls and to choose an option to speak to someone about “becoming a franchise owner” for someone to just answer my call. When they did answer they would not give any update only to report to ops and advise someone would be in contact with me within 24-48 hours, 3 phone calls again as I did not receive ANY communication back AT ALL! When I asked to hold so I could speak with a manager I was told no as they have other customers and was hung up on after I was put on mute and laughed at by the agent. Then to receive a short worded email to advise they had lost my package. All I wanted and asked for was honesty and some service and help with my enquiry. Do not bother at all as you will be wasting your time. Stay clear completely. Absolute DISGRACE!

Mark W - 2023-04-27

I don't Do Google review as a rule but I want to warn people off using this company. They say they have been, when they haven't. (My office door is right next to the driveway & we have a video of the area) They say they've left a calling card, when again they hadn't. You can't contact them (except for WhatsApp, which they don't respond to). It is the bottom of the barrel delivery "service". One star is too many,

Sampson Fok - 2023-07-12

0 stars. This delivery company is by far the worst, always leaving calling cards and not bothering to check if people are home. Even when gate is open they don't bother. Absolutely appalling company

That Guy - 2023-07-21

Get a text for parcel pickup - arrive, only to be told that the parcel has been collected. They said it was a "system error" Do not use these guys, how they are still in business is beyond me! Want to get rich quick? Start a competitor to these nupties. If this is the competition, you'll have your Lambo in no time!

Mary - 2023-05-11

Similar story as the other reviews. Did some online shopping, company used Aramex, the whole experience was such a mess-around that when the package finally arrived it had been so long that I’d forgotten about it. I just can’t work out why companies use these hopeless couriers. Might be cheaper in the short-term but it can’t be worth the business they lose in the long run 🤷‍♀️

James Strahan - 2023-06-06

Wow, what can I add to the already 1000s of terrible one star reviews online. They used to be Fastway, now they are Aramex and tomorrow they will be some other business as they attempt to run from their terrible online reputation. A bunch of crooks that shouldn't be in business.

Robbie Cole - 2023-08-17

2 cars in the drive way but gate was closed so they left a card and said no one was home which was wrong. After trying to contact Melbourne depot it rang out multiple times

Aussie Global Trading - 2023-06-23

The customer service is completely useless. Agents don't give their names when conversing on chat and then end the chat before customer has advised no further questions. Also called the number and pressed 2 for Melbourne and it says number doesn't exist. What the hell is this setup. Very disappointing service.

Thomas Roman - 2023-03-17

This place i would not use i think its a scam

Vishal Choudhary - 2023-04-04

Van driver deliver in wrong address. We give them cctv footage. Still waiting

Richie Schulze - 2023-01-17

This Company is on the ball when it comes to getting ones parcel delivered to your place of residency or to your allocated delivery point. Essentially when the expected time of arrival was quoted later & I received my parcel before that time. My rating for them is AAA+++. Well done on excellent management.

Kamaljit Singh - 2022-11-21

Ghaint Bande 💪

Vas Sze - 2022-03-28

Why do people use these guys. Maybe they are ok for commercial businesses, but get out of the domestic market and let Aus Post do its thing. Hopeless...

Jason King - 2023-07-20

How can an air fryer package get lost?!Bought from Amazon AU as well... Customer service won't confirm it's lost after waiting 2 days for a reply but no movement since purchase. No service to talk to someone on the phone about tracking either.

Nikolas Hu - 2022-04-26

Disappointed in shipping speed, and lack in service.

Karan Tadpelliwar - 2023-06-20

You delivered my order partly. Same happened with my friend as well. Also no number to contact them

Jacinta Banks - 2023-01-04

Absolutely appalling! It’s impossible to contact this company by phone. Their outdated excuse for not being available is Covid. The delivery driver is completely incompetent & put my parcel on top of our small letterbox, he had specifically been directed to deliver it to the house. My house is over 1 kilometre from the letterbox. The letterbox is on a busy road in a semi rural area on the Mornington Peninsula. It is an absolute miracle that I got to it before it was stolen. This pathetic behaviour shows a complete disregard & lack of responsibility towards your customers. Please advise the driver to lift his game and behave like a professional in future. He is letting your company down , but judging from other reviews, this below par lack of decent service seems to be condoned.

Linda Hooi - 2023-04-21

Booked Aramex for a parcel pickup through a third party, FastCourier and Aramex didn't come to pick up. 4 days later, the booking need to be refunded and I had to book my parcel via express with another courier. Horrible!!!

Daniel Mikati - 2022-12-20

No way of tracking a parcel (tracking page just says delayed with no further information) No customer care available to speak to (IVR basically says don't bother coming through to an agent, they won't be able to update you on your delivery) and their option of WhatsApp chat is pretty much irrelevant, as it's been 5 days since I have messaged them, with no reply. I don't know how any reputable retailer still uses Aramex, personally, I will no longer shop with any retailer who does, as I am not prepared to wait weeks to receive my parcel, or even wait weeks to try and receive a response from anybody regarding it's status.

Paulie - 2021-09-01

Very efficient and professional service.

Paul Mead - 2023-01-13

After reading the reviews I understand now. This is not an express delivery service. Fingers crossed my package makes it at all because the tracking, reporting and chat bot are useless for help.

Jhonwatchcollector - 2022-08-18

Their drivers don’t even bother ringing intercoms and mark delivery as failed. As least have the courtesy to ring

Kat - 2022-11-18

This is what I had to resort to today in an attempt to arrange an "Authorisation to Leave" instruction for my parcel. It's a very simple request yet I've spent the last hour trying to connect to their "customer service" portals via WhatsApp and We Chat and both don't work. The submit query takes 2 business days - so useless in this instance. This is a perfect display of a big corporation taking shortcuts when it comes to customer service just to save a few bucks. I know my makeshift request may not work but that's the only option I have but it's more than what they've done. Absolutely useless.

刘天华 - 2023-06-06

My delivery was supposed to be delivered on 26th May, and guess what, NO ONE CAME!!! 1 star is too much for them

Lisa Lisa - 2021-10-21

Working diligently to get my parcel to me. They are a committed bunch👍

Paul G - 2022-09-08

Dreadful company, abysmally poor service. No wonder they had to change their name from Fastway but should have renamed themselves Slowway

Rafal N - 2022-12-23

Worst service ever. By far this company is the worst I have ever dealt with.. 1 star is already to high of a score.. delivery is way delayed.. driver didnt ring just left.. 3 days to get a hold of customer service even via chat.. honestly stay away from this crapshow of a company..

Baking Bad Melbourne - 2022-12-07

Literally sick to DEATH of this company! I’ve had to chase up EVERY. SINGLE. order that has been sent through them only for it to arrive the next day all damaged. I’m purposely not buying from places that ONLY offer their shipping services now. Do not recommend, if your a business and reading this.. PLEASE just use auspost!

Christo Hattingh - 2023-02-02

Parcel not even picked up after 15 days. We now hove to book a different courier and deal with a disgruntled customer Every time you call you get the same spin that this will be escalated to the drivers manager. Dont waste your time with Aramex

Alex Bear - 2022-10-07

Poor service EVER. Still waiting for parcel. Do not trust this company. The best way to finish this business and change career path.

Pascal Lotinglan - 2023-03-26

Parcel was not delivered and no updates or communication, no one pick up the phone!!

Leigh S - 2022-10-20

Put it this way! There is r A reason this incompetent company changed there original name. Stay away, don't use and don't allow your suppliers to send anything using these guys. Can't speak to anyone. All remote. Average 2 day response time to chat. They still even lost my item. It's like when a builder goes broke and re opens up. This is aramaxs way of doing the same thing. Should of kept the doors shut as there would be a whole less unhappy people.

Trent Dorrington - 2023-01-09

Possibly the worst place I have ever dealt with. Package not delivered, No calling card left, no message regarding where to pick the package up from and I have called 56 times and haven’t been answered once. Their service via phone and online chat are pathetic. Will be going down personally to sort thing out which is really inconvenient. This company should be shut down. Negative 5 star review.

Kaleem Malik - 2023-01-01

This is the worst service ever on the face of this earth..i have had experience with them twice and both the times its been an absolute pain. Courier drivers are in a rush and do not wait for a sec at your door step..its like they deliberately try to make it painful for you and leave the parcel at their depot 5 million miles away for you to go pick it up as a punishment. cz you did not open the door way before the posty even press the doorbell.

Nicholas Edwards - 2023-05-26

Worst courier service in the world.... avoid at all costs..

Dinaski95 - 2023-06-17

This is literally the 3rd time this pathetic excuse for a company lie about having my parcel delivered, even worse, this time the tracking number said "delivered and signature obtained" at a time i wasn't even home and they never sent any notification letting me know they're coming "at this time", so how was this "signature" even obtained in the first place if I wasn't there?

Vicki Peppos - 2022-08-04

APPALLING customer service!! I would leave zero stars if I had the option and without hesitation. They tried to deliver a parcel 17 times to our place of business and NEVER left a calling card, or sent a text or email! They are an absolute joke! We have never experienced such a useless courier, EVER! Our parcel has now been returned back to the USA....or disposed of, probably. We have to deal with the supplier again to resolve this issue. We have strongly advised they never use this company again. Disgraceful customer service by Aramex. This company has been reported to the Ombudsman.

Dezzy D - 2022-12-22

No way of tracking a parcel, no customer care, doesn’t respond on the available channels (I reached out on WhatsApp, Facebook and email over a week ago) and all of the reviews here are met with “contact us on facebook” which doesn’t help when they don’t reply! Aramex has ruined Christmas for me and my family. I will be boycotting all retailers that use Aramex as their choice of courier moving forward.

Ben Gough - 2022-02-14

Terrible. Take forever to pick up or deliver packages (if at all). Can't get in contact to locate packages or request help. Just terrible.

Karan Mehta - 2022-02-16

The worst company ever. I wouldn’t recommend anyone to choose this provider. Please DO NOT USE this company. They have no experience or expertise. The senior Management should resign.

Jim Goodin - 2021-12-17

Absolutely abysmal service. They are not responding to any communication. Never deal with these people.

Catz Catz - 2022-06-29

Delivered to wrong address and still waiting for a resolution very poor service.

Adam Cusick - 2022-12-15

Couriers Please picks up our parcels on time every time. Sometimes they deliver the same day. Aramex rarely picks up our parcels on time. I'm currently waiting for pickup of a parcel that's been sitting here ready for almost 2 weeks. Customer service? Nil. Avoid if you can!

Evan Butson - 2021-12-30

Never delivered parcel, they may change the name but they are still as useless as when they were Fastway