Aramex Geelong, South Geelong VIC

Adam Stanley - 2023-08-22

Aramex has been great since I started sending with them a year ago. They are always on time and don’t charge any where near TNT who I was with for the last 20 years. I’m spewing I didn’t try them earlier. I would have saved a lot of money.

Joslin Steel - 2023-06-28

Have tried multiple times to get in contact with ANYONE to find out about a parcel with no luck. The seller uses various companies depending on size and our other parcel (different company) arrived within a week and the driver was lovely and helpful. The best I got so far from the Aramex call centre (which is where the Geelong number takes you) was that they couldn't tell me anything other than what the tracking says and they will contact the Geelong centre to get in contact with me. Still waiting.

Varg Varg - 2022-06-27

They always do a top job, really fast and friendly. Cant go wrong! 😀

King Saucy - 2023-06-23

Rang for redelivery with authority to leave. Can’t do it. Not open weekends for pickup. Jess couldn’t give 2 cares in the world which really reflects well and coincides on the standard of this business.

David Stephens - 2022-06-17

As I am in business I get a lot of parcels delivered from them the drivers are always friendly and my I parcels always arrive on time well done Aramex thank you

Ian Routley - 2023-07-31

Utterly appalling company to deal with. Had a shipment literally stolen in transit. Telephone operator can’t process an investigation request and directs to “chat” on Whatsapp - which is unavailable, or “lodge an online enquiry” Lodged an enquiry. No response, let-alone action. For a shipment that was stolen whilst in Aramex custody and reported immediately!!! Says it all really.

Kirstie Lock - 2023-03-09

Very fast postage. Placed an order online from a company in Albury on the 7/3 and it was delivered to my door today, 9/3. Thanks guys!

Youtuba - 2021-11-02

I hope this business goes under so people don't have to deal with this trash anymore

Mackenzie Fletcher - 2023-07-27

Absolutely without a doubt just didn't knock on my door. We have dogs that bark and people were home both times they claimed to have come.

John - 2023-02-07

Absolutely shocking, for the third time a package held up for over a week by Aramex locally with no updates or direct contact. The latest package took less time to cross America and get to Australia before is disappeared into the Aramex black hole only a few km away. And they can't even confirm if it's been lost or not. I already contacted Aramex for support with the phone call result of simply being advised that parcels into Geelong could be held up there for up to 2 weeks... and the query was closed!! Now I'm advised to start another chat??? And the system prevents me doing that because "a ticket has already been opened" on that tracking number. Unbelievably inept. At day 11 with no update, and out of frustration we drive across town to the depot. We are finally able to confirm the package is there....but it is in a cage that no-one there is able to access. And apparently the local driver has "been away for a few days". (11?) So close but no joy, so return home and the issue keeps rolling on...

Beagle Beagle - 2023-05-28

They at least tried to deliver my parcel unlike Australia Post, downside was the closest place to pick up was the other side of town so perhaps if they worked with other companies they could make it easier to collect items from closer to home

Michael Tanti - 2023-05-05

And the award goes to.. Aramex...for absolutely the worst courier service of all time! No notifications, no info on the cards they leave. Infact nobody seems to know anything! If you like mysteries and thrillers, this company can provide the same feeling. I hope they're not being used for my next order.

Darren Price - 2022-05-16

Fastway.. more like slowway. Never delivers on time always late by a out 2 weeks.

Michael Durkin - 2023-04-02

Have had online orders delivered through this company, and sent numerous Ebay orders to my customers through Sendle and have had no issues, highly recommended!

R A - 2023-04-20

Continuously late parcels. Live chat never available and can not resolve queries. No customer service and no resolutions! Awaiting an important parcels and wish the business didn’t use Aramex!

Bj Robertson - 2022-12-31

“Tracking” number does not track the parcel. After two weeks in their system, the parcel has only been scanned once. It shows on route to ‘City’ for delivery. Any other courier company after two weeks you would have scanning evidence that the parcel has actually moved. They clearly do not know the definition!!! Tracking number: A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package from the departure (warehouse, storage center…) to depots in between and to the final destination it is supposed to reach. The international call centre and online live chat were completely useless, they could not provide a estimate location or an estimated delivery date. I dropped into the warehouse/depot, they could not locate the parcel either. Finally, I managed to call the depot of origin, they could at least inform me the parcel was awaiting delivery in Geelong. Which it finally appeared on my door two days later. Tracking details shows “On route to Geelong for delivery” and 26 days later “Delivered” I would give lower than One Star, but there was no option for Zero Stars.

R Cruz - 2023-05-05

They’ve been doing a good job lately with the deliveries of my stuff. Giving updates thru email and leaving them in a safe place. Thanks

Sylvia Gombar - 2023-04-04

I got an email saying it was to be delivered 16 march only to read on that you can not deliver. I contacted the Vet She'd and complained. That package had puppy formula and food as the mother was unable to feed her 5 pups. I had to go to Pet Stock to by these items. My package turned up 10 days later. Not required now too late. I should of picked Australia Post to deliver at least they are reliable . Cannot recommend your services

Nicole Lozar - 2023-01-25

I thought my parcel was lost, the call centre couldn't tell me where it was, but said it was at Geelong depot, but lost in transit, but said we couldn't pick it up from the depot. I decided to go today to the depot and I'm glad I did, the team were absolutely fantastic!! Digging through cages to find my parcel and not a single question asked when I said it was for my wedding on Saturday, and was supposed to be delivered to me on the 19th. Fantastic crew and I'm sorry they cop so much flack from a call centre that's based overseas. Thanks guys! ✌️

Suzanne Love - 2023-05-31

Hopeless. Still waiting for my delivery. Keep getting fobbed off. Another 2 days, still haven't got my parcel.

David Maruskanic - 2023-03-10

If I could give a zero I would! This is the second delivery from Aramex I have (supposed to receive). Their delivery service is non existent. I have a parcel that has been sitting with them for over a week. I rang to ask why it is seven days and it hasn’t moved. It is supposed to (according to their tracking) be in their Geelong depot. The person on the phone said that while they had the paperwork, they didn’t have the package! Whilst I was trying to ask where the package was, the lady on the phone told me to simply wait for the delivery to arrive and hung up on me! This was very similar to the last delivery this company was making to my address…it took many weeks for it to travel 1.5 hours drive to my door! If they were willing to tell me where my parcel was at what depot, I could go and get it myself…but they don’t communicate and as stated above, they hang up! No company should use Aramex to deliver their products. Aramex is the worst of the worst.

Barbara Guest - 2022-07-02

Horrible experience. AFTER 3 ATTEMPTS TO HAVE ITEM REDELIVERED,FRUSTRATED TRAVELLED TO PORT MELBOURNE TO COLLECT IT!

Steven Watts - 2022-09-05

Delivery late, just sitting at the depot. Would collect myself but nobody answers the phone during business hours.

Nixie Wolf - 2023-03-02

Absolutely useless company and customer service! The tracking number means nothing and your parcel will show an ETA that's not accurate at all, and when you ring they agree the tracking number is not accurate and can not tell you when your parcel will be delivered. That's why people pay for tracking numbers! Previous parcel deliveries from them my security cameras have caught have shown drivers dump parcels in unsafe places and don't ring the doorbell to even let you know a parcel's there, shocking service all round. I can see I'm not the only one with these issues from all the other negative reviews, and it's such a shame some retailers insist on using aramex so I have no choice but to put up with their terrible delivery service.

Ellie Keogh - 2023-05-22

**Edit** Michael is a delivery champion!! Brightening days with every doorstep drop-off. His unwavering dedication, cheerful nature, and attentive service make him a true stand-out. I'm always impressed with the high level of care & service he shows. It's so nice to put a name to the person who makes receiving parcels even more enjoyable. Please pass on my BIG THANKS to Michael, your thoughtfulness and effort is so greatly appreciated. (I dont often leave reviews for places, but have come back here twice, couldn't leave a 2nd review so an edit will have to do, to acknowledge this awesome human & his hard work) ..... I had an important parcel delivered to me by Aramex. I missed a call from the courier to inform me of the safe place they left it, as I was not home at the time. A text and photo followed. I was so impressed by this, and was able to alter my plans to get the parcel inside. Thank you for this wonderful level of service.

Flying Along (flyingalong) - 2021-12-24

Supposed to receive parcel but not delivered after being promised day prior, so so poor

Naomi Nemorin - 2022-12-13

Service is getting worse and worse! Last time I was able to actually speak to the Geelong depot directly and she went and found package and had it delivered the very next day!! Now when you call you get a random centre who provides you with no more information than what you can already see online.. Packages are arriving quicker from overseas than Aramex!!

Pauline Young - 2022-03-24

Don't understand adverse publicity. Recent experience on 2 occasions was absolutely excellent for speed, care, and communication. Brendan.

Andrew Buchan - 2023-01-24

Our Torquay courier Vijay is fantastic, he is always willing to go above and beyond when necessary is reliable and easy to deal with.

Jeff Bowstead - 2023-05-31

Horrible service. 2 weeks and I'mstill waiting on my package. Won't let me pick it up from depot. Lady on the phone keeps hanging up on Me.. its car parts to fix my car to get to work .. I'm losing thousands of dollars not having it

Nicole Drill - 2023-01-11

Vijay collects parcels from us every day with a smile. He is great with communication and helping us out with our requests. Nothing has been too hard for him. Thanks Vijay. 😁

Mitch B - 2023-05-15

This is my second dealing with Aramex. Both times I have waited an excessive amount of time to receive no parcel and hear no updates. I wouldn't have thought it should take any more than a day or two to deliver a parcel to an adjacent suburb.

Jason Bain - 2023-07-16

The worst tracking system it never works always delayed for days in Sydney and never updates

Phillip Kelly - 2023-02-28

Absolutely useless i was told by email it was out for delivery. It never arrived

Tyler Blomeley - 2023-01-04

Parcels always take over 2 weeks and don’t move for days. Same issue every month as I get a subscription delivery, always have to submit enquires. Wish I could give 0 stars.

Ian Chalmers - 2023-02-01

I have been waiting for more than two weeks for a package to be sent from Geelong to Ocean Grove. The phone number provided puts you though to a call center and not to the Geelong depot. Trying to get an answer about my package is all but impossible.

Lisa Kearney - 2023-02-02

I shop online on a regular basis and Aramex has proved to be unprofessional, unreliable, and extremely slow, time and time again!! They rarely update their tracking details and rarely respond to emails. They just drop your parcels and run, without even having the courtesy to ring your doorbell which would only take a split second longer! A parcel that takes two days to arrive with Startrek(brilliant service by the way), takes over two weeks with Aramex. Cannot stress enough, especially if you own a business and do not want to lose your customers, DO NOT use Aramex!!!!!.

Ian Ert - 2023-01-04

Completely useless company, judging by the rest of the poor reviews you have to wonder how Aramex are even still in business. Took just over 2 weeks for a package to come up to Brisbane from this depot. Contacted them via email and their useless call center and neither could tell us where it was or why it was taking so long during that time, only thing to be thankful for is the item didn't arrive broken, which wouldn't have surprised me in the least if that happened. It's no wonder you lot changed your name from Fastway to Aramex, you're certainly not a fast way to ship things. Edit: You guys obviously don't take any feedback in to consideration, if you did, you wouldn't be rated as low as you are.

Greg Morris - 2022-06-29

Still waiting on Parcel after 2 weeks . cannot tell me where the parcel is or when it will be delivered

L M - 2023-01-06

WOEFUL service, zero stars!! I have been trying to get a large item redelivered. There was no notice the item was being delivered in November and a pick up slip left for me to pick up myself. My car is not big enough to pick up item. It is impossible to get a hold of the Geelong depot, I have called the help line multiple times and told the item will be redelivered also with a confirmation email only to have zero follow up!! Every time I call I have to talk through the same issues again. The online chat assistance is also just a robot that can only provide status updates once you enter a tracking number.

Krystal Glanville - 2023-01-31

Every single parcel that gets sent to me has shocking delays no matter the time of year. It affects my business waiting weeks for stock to turn up. You never get a call back after submitting an enquiry or calling the depot and I don't even know why they bother having a 'tracking' page when it's never updated. No answers, just excuses... worst courier company I have ever had to deal with. Steer clear or prepare to wait weeks.

Don Rossell - 2023-01-30

Tracking not updated and never respond to repeated request for update. Parcel not delivered

Sally Nicholas - 2023-05-30

This is the worst couriers, they don't deliver to our road now and also don't ring you when they have a package waiting to be picked up. Have sent packages back to companies you have purchased from, without any contact prior to them doing it. This hasn't happened once but several times. We tell companies not to use them, but sometimes it still goes that way.

Annmarie F. - 2021-12-18

If I could give zero stars I would.

Mark Wee - 2023-05-11

Did not even bother to ring the doorbell or call me before leaving a card. We were at home.

Rob - 2022-12-09

Absolutely disgraceful service and speed. A wet lettuce would be faster than Aramex. Every single parcel that has shipped using Aramex has taken 3 times longer than Australia post. I have one item which was "Picked up" 10 days ago and hasn't moved or had any updates since then. Some of the worst delivery times I have ever experienced. One star out of 5 is being too kind.

Unita Bishop - 2022-08-27

Absolutely useless. Have contacted this company 3 times to arrange pick up, we are 10 minute drive to warehouse and asked if they could let us know when they find our order! They can't even locate our order in their warehouse, go figure that one out given we are in the age of modern technology. The supplier needs to change courier companies that are up to speed. Would not recommend using this company.

Stam Kons - 2021-08-31

Throw the parcels over the fence and doesn't belong at the address it belongs to

Deana Green - 2023-01-05

Wish I could give 0 stars.. they just won't deliver my parcel.. they've had it in the Geelong depot 3 weeks!

T G - 2023-02-22

SHUT THEM DOWN! 0 STARS!