StarTrack - Coffs Harbour, Coffs Harbour NSW

Leonie Bringolf - 2023-07-26

Ordered insulin. Driver drove around my 360 degree carpark and left yesterday in his big white van without stopping. Driver apparently came again today. This time they used their invisible vehicle. Tracking information said Attempted delivery, receiver not known at address. They also must have asked the invisible person who lives here. Star Track and Aust Post both unable to help. Disgraceful given urgent medical supply.

Peter Proctor M. A. D Creations - 2023-07-07

Driver refuses to deliver to Gumma close Macksville, As he must be dyslexic, not gumma you tool. Stop leaving my parcels at the post office. Dh

Kriss Sherwood - 2023-06-13

Great 👍🏼 fast & reliable delivery service

Human Groomin' - 2021-07-14

Excellent customer service. What a great team! Very lovely & helpful.

Mel Lane - 2023-08-09

The StarTrack staff are great, they go above and beyond to help with any problems.

Daniella Divine - 2023-02-03

Alex from Startrack went above and beyond to get my computer to me. I am so grateful. You want people like that working in every business. Thank you 🙏

Paul Murtha - 2022-10-20

continually fail to deliver when im home. Making complaints has no effect

C - 2023-04-13

Never have had a good experience with coffs starTack, 2 phones suppose to be already and havnt been but your company is saying they were delivered on the 3rd but It wasn't purchased until after the 3rd on the 10th? Work that out? Where is my packages!!!!

Ryan Mc Donald - 2023-01-18

Usually star track have trouble finding my house and the drivers are agitated and some just dont care. However LEE was fantastic , called me to find my house, calm and helpful . He got the job done. Thanks Lee

Julie Cody - 2021-03-25

Couldn't have been more helpful. Very easy to talk to and she actually listened

Peter Davis - 2022-12-19

The contractor of Australia post parcel delivery section needs investing. Get messages saying delivery failed incorrect address yet item when delivered is correctly addressed. One occasion acceptable but happens too often. Even express items and no real reason given.

Hc Peter Sexton - 2023-05-25

Lost package .... 2 day express post took 8 days

Hayden Ryan - 2022-02-18

Great team, always prompt delivery. I prefer suppliers who ship through Star Track as they're the only reliable courier in the area.

Michael Stanton - 2022-01-27

Very tidy and slick operations area putting other freight companies in town to shame. Very friendly staff

Cecily Foley - 2023-05-11

Item correctly addressed to retirement village, driver error resulted in “delivery unsuccessful”, item now held awaiting confirmation from sender.

Dennis Lawton - 2023-03-19

Australia Post delivered my parcel to wrong address, star track found it and delivered it to me

Amanda Bruton - 2023-04-28

Friendly service!

Donnah King - 2020-10-18

Exceptional customer service. Thank you to Zoe in the office and Driver Tristen for going above and beyond to get my new work boots to me outside normal hours so I could get to new jobsite.

Greg Topple - 2021-02-24

Had a package waiting for pickup for 3 days, still waiting. Had another delivered to the wrong address. Steer clear of them.

Otreum25 - 2022-08-26

0 Stars. I paid for express post, coming from Brisbane, along with standard delivery items from further up north in QLD. This was processed first, but sat at Casino for 3 days, while the standard parcels through Australia Post (same ownership, effectively the same business) were there for 1.5 days, and on board for delivery the next day. The tracking states that it is STILL in Casino, but after trying to navigate their terrible phone service and online service, I simply asked for "General Enquiry" and got through to a person who barely spoke a word of English, only to be told that last night at 9:22pm, it was on board for delivery to the Coffs Harbour depot. It takes 1.5hrs to get to Woolgoolga from Casino, but they delivered to the Coffs Harbour Star Track depot south of Coffs presumably (according to the lady on the phone. And it hasn't updated on web tracking). So I presume that it arrived at the depot late last night and just sat at the depot all day. I paid for express on SUNDAY, as I needed it urgently. The business processed it on MONDAY morning, and it's still not here, but the standard post from Aus Post which wasn't processed until Tuesday and shipped Tuesday, got here 2 and 1 day ago. The lady on the phone told me I could possibly go collect it on Saturday, but problem is, I work all day, and apparently they AREN'T open on Saturday mornings anymore like they used to be. No wonder Australia's courier system is rated as one of the worst in the world, when are these awful businesses going to wake up and make a change? I should also mention, the previous house I lived at, no matter how many complaints I put in, they delivery driver would always just go to the letter box and leave a pick up slip, I even walked out to greet the driver one day and he threw it out the window on the ground and sped off...disgusting service that doesn't even deserve 1 star.

Nathan Mills - 2022-11-04

Same as all the other comments

Trevor Wood - 2020-09-04

Once upon a time they were a courier service, now they are a substandard postal service. Really sad when they were once so good

Jack Pearce - 2020-08-25

At home expecting delivery, no knock just a card at the door. then left on hold for 20 minutes to find out i have to wait another day to collect it from the local centre.

Blake Carlisle - 2022-12-30

Had a package delivered to my address and got told they couldn’t find my address but I’ve got multiple packages delivered in the last two weeks and they all found my address so it’s gone from 3-5 day delivery to a month and a half to get my package sent to my address for a second time so keen to see if it’s damaged

Christy Zee Aquarianated - 2022-05-05

Absolutely useless. Had a delivery due today, the driver just put a delivery notice in my mailbox, didn't even bother knocking on my front door - I know, because I've been home all day working in my dining room, which is right next to my front door!!!! The notice said they tried, but no one was home!!!! I now have to drive from Sandy Beach to the other side of Coffs to pick my item up which is soooo frustrating, given that I PAID FOR DELIVERY. I'm out of the area tomorrow (Friday), so I can't pick it up, the item is needed this weekend, and you guys aren't open on Saturdays! (Hence the reason I ordered it when I did - so it would get here in time!!!) Thanks for NOTHING Startrack!

Matt Leese - 2022-03-11

Terrible service. Missed a delivery on Tues, requested a redelivery via txt msg, online request, and call centre on Tuesday. Still not delivered by Friday - the highways are not flooded. No notifications since Tues. Zero stars would be more appropriate.

Beau - 2020-08-18

The delivery driver in Toormina is a ninja. He will not ring the door bell. I just watched him drive off in his van after attempting a delivery. Never heard a knock and he certainly did not ring the doorbell.

Frozieb - 2020-04-14

I was worried when I saw the other reviews but I had a good experience. Had a text saying my package was expected the next day. Then another confirming it arrived. badda bing badda boom. Easy.

Liv Kite - 2019-10-20

Completely horrible service, the reviews are right. One star is TOO MUCH of a rating. Either do a satisfactory job or just shut down the place completely. That’ll stop people from wasting their time, do everyone a favour.

Michael Griffiths - 2021-04-18

My 3rd failure with startrack. Should be called turtletrack. Had delivery from UPS handed to startrack. Still waiting 2 weeks after parcel left sydney for delivery to north coast. No communication. AVOID THEM LIKE THE PLAGUE. They are the WORST COURIERS EVER.

Carly Warren - 2021-09-10

This service does not even deserve a one star. Not only have they delivered a high value parcel to another address that was apparently signed for, their customer service team were very hard to get in contact with. When I was able to speak with someone in the office they said they can't do anything on their end I have to get the first shipping company to put in for it to be investigated.... even though it was a star track driver that had not done their job properly. Pathetic excuse for a company, would never recommend.

Connor Brookman - 2020-02-28

Idk how the luxury of startrack is worse then the standard aus post but it is by far. Never use startack in coffs harbour

Brent Stuart - 2020-04-17

Driver just dropped my box onto the ground damage my product Tried to ring CoffsHarbor Could not talk to any one not good service

Banana Bro - 2019-12-17

Somehow even worse since the auspost buyout.

Jonathan Farnell - 2019-08-12

Sit at home all day to wait for a package, then you see this: Status Unsuccessful Delivery How about trying to ring the door bell? Should charge your company a day's wage. Cheers.

Pointshootshine - 2019-05-02

normally i think startrack is fantastic. but i requested/organised a depot pickup for an urgent parcel this morning (not home today) and my parcel was scanned at depot and marked as 'on board the truck'. i will now have to wait an extra day- i am not very happy this time :(

Rod Hurren - 2016-12-11

Got an email to say my good were delivered. Would be handy if the driver could understand the difference between no. 14 and 16. Lucky I have a great friend next door as they delivered the goods to me. Not very impressed. Item no. 2QV0058114 Try and lift your game if you care!!!

Karen Wolstenholme - 2021-04-09

Once again no attempt made to actually deliver the parcel. Once again not taken to the Post Office but dropped at a Cafe that just happens to be a drop off point. Once again, I had to phone around trying to find out why my parcel was late, only to find out that it was delivered yesterday. Once again I had to phone around trying to find out where it had been delivered to. At least if it is delivered to the actual Post Office then a care would be dropped off in my mailbox the following day. Not when it is dropped at Valla Beach Cafe. We have to go hunting to find our parcels. If you cannot deliver at least have the decency to let people know where you have hidden their parcels!!! Very poor service and "couldn't care less" attitude.

Chris Carr - 2020-12-16

Parcel been at there store since monday. Was on for delivery tuesday but did not come.. so rang to find out why told it be delivered tomorrow "wednesday" well guess what again its still sitting in thete warehouse and its wednesday!! and this time Told it should (should??)be tomorrow sorry for this and to pick it up myeelf as not happy with your service we have to apply and wont be approved untill tomorrow "thursday" you run a 5day delivery service for a 2 day package... whole place needs a look into.

Suddendeathlol Max Swag - 2020-04-24

My $6000 PC arrived, from Vic in two days.

Jessica Ablett - 2020-02-16

If 0 starts was an option that would be it! Delivery driver dropped 3 packages on the ground level of a 3 story specialist medical centre with over 15 different suites in the building and over 1000 people passing everyday. I was notified by the cafe owner that my dental practices had a package that was just sitting there and had been there for some time. I retrieved the packages and delivered 2 packages but 1 of them was not even for our building, It was streets away. This delivery drive is absolutely hopeless and the Coffs Harbour centre should be absolutely ashamed of themselves! The only thing that they do consistently is stuff up!

Xrsix40 - 2018-12-27

Drove straight past our house which is clearly numbered and said he could not find it

Nathan Locke - 2019-09-25

Not worth your time. They don't read delivery instructions and when they leave packages they just drop them inside the gate, in full view with no regard. My last package was completely covered and full of ink, and I have photos to prove. It was a car head unit, how can it be full of ink? Covered my hands in the car (since they again didn't pay attention to delivery instructions and I had to drive from Corindi to Coffs myself to pick it up). Horrible service, not once have I had a good delivery from them.

Eric Ambrose - 2016-03-03

Overnight delivery arrived in town at 8 am and its Currently 2:30 and three phone calls later and i still have not received my package.. I asked them if i could pick it up and they said an investigator would call me back within 2 hours, I call them after 2 hours and they say its on its way back to the depot... I believe that a phone call from them would have been great to confirm they found the package and it was in there truck and it can now be delivered or returned to base instead i have to chase them and I'm still waiting on a phone call... POOR PERFORMANCE STAR TRACK!

Dennis Hardaker - 2020-12-01

Awaiting urgent part to repair customer tractor, parcel was on board for delivery and never came, called StarTrack 10am and was told the delivery van broke down and parcel would come today. I called again 3pm as it has still not come and was told by a different person that the driver ran out of time yesterday and would if not here by 5pm to call again. So what excuse will they make up then. If you are going to tell a lie please make it the same one.

Chris Charlton - 2015-12-03

Just had a package delivered, addressed to the previous owner of our home, that hasn't lived here since 2011. The courier didn't even wait for us to answer the door (took us about a minute). This is not the first time. Bad service. Parcel has no consignment number. Rang the 13 number and they couldn't help us due to lack of consignment number. Looked up white pages online, found previous home owner and waiting for him to get back to us to confirm it's the right person. How many Christmas presents are going to go missing this year, due to idiots that don't do the job right? The number listed for the Coffs Harbour depot is disconnected. It is NOT 66525299.

Fiona Erquiaga - 2018-07-25

Driver left a handwritten now on the back of the docket saying to phone Star Track in Coffs and quote the number on the docket to arrange pick up. Did not write a number ; the number listed on Google search is disconnected and when i called the general 13 number, the consignment number doesn't exist. My package had been sitting in their premises for over a week with no attempt from them to get it to me or contact me

Nix 38 - 2018-03-19

Hopeless ,useless fools . It would have been quicker for me to drive the 3 hours to pick up my package. It went from Brisbane to Sydney and then back up the coast to Lismore . Over 7 days for a 3 hour trip .1 star is to high of a rating .

Robert Pepper - 2016-05-06

I must admit I have had terrible service from Star Track for a couple of years now. In fact I worry each time I find Star Track is the delivery service. Can no longer directly connect to them by phone, when they ring direct to tell me they are not delivering a parcel they get quite narky when I ask why. They answer they are not paid enough to deliver to me and anyone else in our area, even though we pay substantial amounts for freight supposedly to our postcode and door. We are not far off the highway. Senders tell me they are the cheapest service. Anyone can be cheap if they dont deliver. The latest excuse is they do not have a contact phone number, even though a few seconds on the web or in a phone book would fix that. Another common ploy, is to just to dump the parcel at a post office, so several days delay before getting the PO notification and about 3/4 hour round trip to pick up the parcel. All in all just a woeful service company.

Debra Robinson - 2015-09-10

Today a package was to be delivered to my house in Woolgoolga. I was inside lying down with a broken ankle. My flat mate was in the house. he did not hear a knock at the door. I thought I heard one knock.. I asked him to answer the door and he met with the delivery woman from Star Track Express. She told him she had already destined the package as a no-answer (on her tablet or computer) so she could not change it. Hence we did not get the package delivered, even though we were at home. We had to resort to driving to the post office and waiting in the queue for ages to get the package. Not impressed!