Toll IPEC Sydney, Eastern Creek NSW

Jake Ireland - 2022-12-13

We collected our package from the IPEC depot and they were very helpful. In particular, Penny from the collection office helped us find our oversized package and then spent a good hour helping us dismantle it to put it in our car. Great service and lovely helpful people. Thank you again Penny.

Rohit Saini - 2022-12-28

I tried to call them again and again they held my package for so long and not delivering it. Telling me lies everyday. Completely disappointing.

Sean Willenberg - 2022-08-24

This is the second time a package I am waiting for to be delivered by Toll has never arrived on time. I literally watched the driver drive past my address with absolutely no intention of slowing down, then 20 minutes later received an email with delivery not complete no card left. Rang their customer service team and was assured that the package would be delivered the next day and nothing happened. Last check on the tracking system shows my package is just sitting at their depot. Extremely disappointed and will never use you again or the retailer who chose you as their courier company. I hope that retailers and vendors understand that their products will never arrive on time with such horrible service and will lose customers using your business.

Jackie Zhao - 2022-12-15

The delivery person is so rude. He ask where do I want he to leave my parcel, I said please leave it in front of my door.He said he can't put my box up to my door, because there is 5 stairs and he can't lift it up. He ask me need two people to carry it. I m very sick I can't help to carry it. He said he only can leave it on my drive way. I said ok just leave there. He told me he doesn't have to delivery my parcel ,he can bring my box back to center,and I m going to get it by myself. He looks so angry, I said he can leave it on my drive way. I ask him if he can give me his name. He said what else do you want? My number, my address? How ridiculous is he.

Di Lou - 2022-10-29

the customer service was very nice. However, their tracking system is really bad. the customer service told me that he could not find any info of my parcel. But I suddenly received my parcel one.day after.

Cameron Mckerral - 2023-01-07

Terrible, do not use whenever possible. Packages were separated with 1 being delivered days late with no communication the other was sick in the depot because they would not send it without the other, even though I already had the other one. Customer service was useless, with terrible communication, no one got back to me. When I asked for the depot address and phone number they said they said they don't know even though I could google it. 2nd package was weeks late

Steven C - 2021-12-21

Fully concur with all the 0 star and 1 star reviews 👎🏽

Saif Islam - 2022-04-02

On time service, maybe the Communication of the process/ shipment process needs to get better.

Graeme Simms - 2021-11-21

Great service compared to other couriers

Chris Knight - 2021-08-27

Please use someone else. This company is absolutely useless.

Sonia Lee - 2021-10-10

Great customer service, didn't like having to be buzzed in at the boom gate though.

Gene Louis Payumo - 2022-10-05

You're delivery guys are soooo LAZY!!! emailing me that no one was home but someone was definitely home. Someone was home... Very Lazy service, Im so disappointed. Rain or no rain should the item be delivered... Not to mention your website time shows you guys are open 24/7 but no one is picking up the phone or whatever...

Bhavik Vyas - 2022-08-02

Worst Service ever I have seen till date. Almost a week parcel was delivered and haven't received till date. Better to look out for other options. One star will be too much

Victor Dawson - 2022-06-10

Delivery person left 'sorry we missed you' note in my postbox without even coming to the front door which was left open so that I could hear them. I have cameras around the house and even double checked that no one came near the driveway/front door during the time left on the note. This is unacceptable, they just aren't doing what they're getting paid to do! However, I am giving 2 stars because the customer service lady I spoke to was a good professional and apologised for the poor experience on the deliveryman's behalf. Kudos to her as I was quite angry at the start of the call as well. TOLL, there are heaps of people who are unemployed or underemployed and would be willing to work so get rid of these people who ruin your brand name and replace them with hard working people.

Richard Falzon - 2021-05-27

Very easy to drive through to pick up area and pick up equipment.

Prabesh Khadka - 2023-01-03

Don’t even try to deliver to the address, directly takes it to the collection centre

Afg - 2021-01-05

We are still waiting for our package. We aren't being updated, customer service says its being investigated. Absolutely shocking service.

Wayne Kendrick - 2021-02-05

Good this time, security guard was there just doing his job with a smile. Not like some of power trip yobbos we come across quite often.

Iskender Menemencioglu - 2021-11-15

They don't even deserve one star. Driver did not like having to be buzzed in at the gate . WORST COMPANY , NOT PROFESSIONAL, NOT RESPONSIVE .

Peter Houdek - 2022-01-30

Poor, poor, poor. I will not buy from any retailers who use these as their delivery company.

Lou - 2021-11-22

Very friendly and helpful staff, office and dispatch. After sender made con note errors causing delays I am finally happy 😊

Fast Eddie - 2022-08-23

Poor service. 3 people home never even came to door. Put card in letter box. Waste of time and money. Now i have to pick it up.

Nathan Oliveira - 2021-02-08

Poor customer service, wrong information, it seems like no one in the company cares about your goods. It is a nightmare company.

Neon Stereo - 2021-06-03

i would give negative stars if i could ... they should not even have a business

Janet Vongphit - 2021-08-20

Worst courier company ever! They lie to you about your shipment

Scott Wagemaker - 2022-02-05

From a large buisness perspective they are pleasant to deal with. Me as a Warehouse Manager I totally recommend them.

Kjc Plays - 2022-07-01

Ordered a soccer jersey from Victoria on the 16th. Didn’t get shipped till the 29th. Toll received the package on the 29th of June and was delivered on the 1st of July. Pretty fast service. I also put a sign on my front door saying “Leave parcel at door” which they did. The only problem is that they didn’t knock even though I had been at home all day.

Siva Puppala - 2021-08-07

Terrible company. Call centre is useless. Tracking is not up to date and shows incorrect info

U Id - 2022-04-21

Epic service. Large pickup from residential location with online tracking number web portal.

S David - 2021-10-26

Terrible customer service I could not understand what the girl was saying and she just talked at me .

Maria Zammit - 2021-12-12

Was disappointed NO contact from delivery drive to advise not coming anymore with my appliance.

Tim Forrest - 2021-12-15

Overseas call centre, can't get a straight answer,staff just reading from a script.worst courier service in Australia

Jonathan Okada - 2022-08-09

0 STARS Long story short, I called Toll/Customer service team 10+ times and they were utterly useless at tracking down my delayed/lost packages. 6 days after the package was meant to show up at my door, I called again and through multiple transfers, got a hold of my case manager who told me that my items containing paint was damaged and had to be thrown away.

Madeline - 2022-06-08

Such dodgy couriers. They had two of my packages. They marked them both as delivered. They only dropped off one at the door (we were home at the time and could see this). They obviously had stolen the other package. Disgusting behaviour from this joke of a courier company. Avoid.

Lnglabel - 2021-02-04

OMG ABSOLUTE SHAMBLES........THE WORST CUTOMER SERVICE !!!!!

Alex Lenci - 2022-03-01

Bad for service, only used them once and they proved unreliable.

Rodney Oakenful - 2021-12-13

Well done you took 2 days to ship to Melbourne from Sydney then 3 weeks to deliver it 20kms

A Quint - 2020-07-24

Great and fast service from the delivery team! Impressed of the speed of delovery. Very thoughtful delivery man and even offered help to store big item in garage.

D Z - 2022-03-07

Still awaiting a delivery from 11 January 2022 (now 7 March). I have messed around to the point of absolute ridiculousness. Referred it to Fair Trading!

Graham Keep - 2021-08-25

I sent an item (box) with toll IPEC, sent from Victoria to Sydney which cost me $55 for shipping. It didn't arrive after 2 weeks. and i spent hours collectively waiting on the phone to speak with someone over the course of a week. I spoke with the Manager at Toll IPEC, Audry who told me she would phone me back before the end of the day on Tuesday the 24th August, which never happened. I phoned back the next day to speak with her and after being on hold for 45 mins was told she would call me back ASAP. She never called me back. I still have not received my $700 of valued package. No one is calling me back or speaking to me about this item. Every time I call they say i am sorry for this situation. I dont need apologies. I need my package.

Glen Schmidt - 2022-02-23

The rubbish I have to do in a day is crazy got to do an induction course just so I can give them 12 pallets what a joke

Dan Budai - 2022-01-24

After two years of a pandemic, if you still can't have processes adapted, it doesn't bode well for customers wanting deliveries in a timely manner at any time. They tack on "COVID delays" and conveniently use that excuse without repercussions. USE ANOTHER COMPANY!

Vaughan Pinto - 2022-09-21

Disgraceful service. Waiting for a number of items. Driver didn't make effort to deliver or leave card even though I was home. Only found out about delivery from email of 'unsuccessful attempt' Now they are saying that they never had one of the parcels even though I received an email that they tried to deliver it so it's somehow gone missing or has ceased to exist..something dodgy going on :(

David Johns - 2021-01-18

The worst postage ever, asked for re-delivery and never sent a date when they will come, no postage tracking information at all. Now i have to go there and get it myself.

Ahmed Soliman - 2021-04-15

Dealing with this courier is a nightmare! don't be surprised if your deliveries are delayed for 20 days! Worst experience ever!!

Yugi Yohanes - 2022-04-12

Long delays in sending Parcel through Toll, and almost missing parcel if not followed up..

Vlad D - 2022-04-14

Strange that you need to buzz in and out of car park but generally it was a friendly visit. On the recent occasion had an awful experience with Toll - 3 oversized boxes were not delivered, status stated driver called, Missed You card left. Well, driver never called and card was not left either. Called them 3 days after after checking tracking, was promised that it would be investigated. No communication for 5 days, called only to be told item was return to sender on the day I called first time. No responsibility, customer service very polite but absolutely useless based offshore. Avoid Toll if possible, bad service, bad company

Vignesh Sathyamoorthy - 2022-09-08

Toll has a very terrible service. I requested for Depot collection, it was rejected and sent for re-delivery next day. The delivery did not happen the following day too and held up in transit. I had to cancel all my plans for the day and yet did not receive the parcel.

Avian Howard - 2021-11-25

EXTREMELY POOR SERVICE, TOTALLY UNCONTACTABLE. THEY DO NOT ANSWER CALLS, RETURN EMAILS, RESPOND TO FACEBOOK POSTINGS. THEY ARE A GHOST COMPANY?? NOT PROFESSIONAL OF ANYONES BUSINESS

Sathiy Siva - 2022-02-09

Worst experience for customer service. Took 19 days and they forced me to pick the goods form their depot or wait another 7 days!