Toll Priority, Brisbane Airport QLD

Jz - 2023-01-03

Missed a delivery - had a choice of redelivery or pick up at the airport and chose the latter. Very quick and easy process and the lady at reception even helped me load it in my car. Thank you!

Cheryl Andersen - 2023-01-04

Outstanding failures! Cannot deliver packages despite 12 phone calls and 5 emails. Totally inept. No customer services skills. Fantastic excuses and apologies but no deliveries

Reagan Searle - 2023-01-03

Dropped off my package at toll as they failed twice to pick up my package. The door off to the left is the drop off and pick up. It's pretty ghetto but the staff member was super friendly.

Matt - 2022-10-21

The delivery are simply not performed. the tracking page is stating that 5 attempts has been performed during this week. I was working from home yesterday and today, nothing has been done. No ring, nothing in my extra-large tour shaped letterbox. The same nightmare happened in the past with Toll were I called them a first time, arranged to be at home for the delivery for nothing. Then called the customer service a second time, re-arranged to be home on the second day for nothing again. Toll customer service is a call center in India telling you that whatever appearing on their screen. I just can't handle this anymore, I am buying online because I am time-poor, not for sending 20 emails over 2 months for a delivery to be received. I ended up driving to the Brisbane Airport Depot to finally pick up my package. Outrageous.

Justin Orsborn - 2022-08-14

Staff tried to be helpful, the service they provided was even better than expected, highly recommend

K Cook - 2022-04-08

They are trying their best but need to update the tracking information better.

Keenan Faasen - 2021-08-12

Quiet little location behind the airport, friednyl staff and very responsive.

Jupiter Belic - 2022-12-08

Shipment of 10 items from single supplier. Supposed to be delivered within a couple of days. 6 days later 4 of the items arrive. Then I submit a request and today only 5 of the 6 remaining items have been loaded for delivery. This company is a joke. Avoid if at all possible.

Lucy Shaw - 2023-01-11

I really wish jb-hi-fi wouldn’t use this delivery service this is twice now in a row ! I pay for express and it’s been a full week yet they said it shipped out the next early morning and it’s been days, still sitting at the depot hasn’t bothered to move and it’s only local not international so I had to call see what’s happening they say oh will have to contact them and ask why it’s not shipped out and 24hrs later hopefully they will call you to make delivery, like now the days it will be out to deliver I won’t be home and so will miss them, I really urge you don’t use Toll if you can avoid it I learned my lesson twice now.

David Maguire - 2022-05-28

Great company to work for, excellent Staff and Supervisors, supportive team

Dinidha Fernando - 2022-05-11

Very friendly staff, prompt service at the desk.

Bader Alkandery - 2022-01-14

WHERE IS MY PARCEL?! Its been in brisbane for almost 10 days now and they didn't deliver or let me pick it up. And no one gave me any clarification whats happening to my parcel. I have no idea how toll is in business. Everywhere you check their reviews its bad.

Phillip Mercer - 2022-09-08

I can’t give a zero star review. As useful as a chocolate kettle.

Bill Le - 2022-07-18

Very helpful staff, I did not have the correct papers but they printed it for me. Google returns🙁 thanks bill

Jo-han Goh - 2022-05-19

If you are not familiar, you need the GPS to get there, find the correct entrance and call the number on the table get attention.

Edith Lau - 2022-10-28

A terrible online shopping’s experience, placed an order on Mon and supposed to be delivered to the next day, Tue (From Birsbane to Brisbane). WFH for the parcel, but no turn up. Contacted customer support, they said that they needed time to investigate. Never heard back from them and now is Sat, still no updates yet. Even though contacted customer support again, no updates at all. The online tracking is useless, it did not reflect the real status of the delivery.

Jodie Herrmann - 2022-06-20

Great communication with toll. Very easy to deal with and were very quick to help me as I had to change a delivery address asap in transit which was all sorted within the hour. Thank you so much Toll!

Karan Hibbs - 2022-09-08

Still waiting for my parcel. TOLL sent it to wrong depot a couple of weeks ago and it remains there it seems. Phone calls to TOLL go to Manilla, in the Philippines, and they advised me they don't have an Australian contact number for TOLL. I'm told they are still investigating where my parcel is. I can see where it is on the tracker and it hasn't moved. How can they investigate it when they don't have an Australian phone number. I can't even ring the Brisbane depot even though I live in Queensland. I gave one star because they didn't have a zero stars

Peter Penhall (halfpintkiwi) - 2021-09-30

very structured and well-organised

Andres Ricardo Rodriguez Colorado - 2022-09-21

They only work office hours, not even Saturdays just when nobody can go to the airport to pick up a parcel they somehow couldn't deliver, yes to the airport. Found out they were coming 4 hours later they already left a note "Sorry we missed you" no a text or email or whatever telling us they were coming, they already have all my info and even so they couldn't find me.

Jayden Howie - 2022-09-19

Worst delivery service ever. Purchased an item of JBHIFI and spend extra to get it delivered on a certain day as I needed it on that day. My package didn't even leave the depot because 'they didn't know where my address was' (Not a hard address: Inner city suburb on a main road). Call customer support and get told it is my fault. After multiple calls, 4 days and zero transparency or notifications (which they said I'd receive); I am beyond livid with this "Priority" service. JBHIFI should drop them as their delivery partners as they do not deliver anything. Ready to welcome day 5 of waiting for my next day delivery to arrive.

Jacki Mcnab - 2022-09-06

Absolutely appalling customer service. Was home all day, didn't get a knock on the door or a "we missed you card" in my mail box. Literally got an email saying my package was undeliverable and no further information but a number to contact. Called to pickup and told I need to wait for a text message. Waited 4 days - literally nothing. Call again, even less information and more excuses - wait for another message. RECIEVE NO MESSAGE. Still don't have my package. Going to go and rage quit at the depot and character shift into a Karen because this is shocking. If I could give this organisation a negative amount of stars I would.

Sang Hoon Lee - 2022-09-30

Don't you ducking dare order through toll

Alex - 2022-08-10

Came to pickup a parcel at the toll collection point and I checked online to see if they had any different hours for public holidays… they dont. So I came in with my collection card. Was greeted by a blank desk and had to call a number on the most overcomplicated touchscreen phone that needed 4 buttons in menus to dial their instruction numbers. To then be greeted by someone who says “why is this door even open on a public holiday” Only to find out they returned the parcel back overseas. No communication or anything. Worst postage experience I have ever had.

The Best Person - 2022-02-04

If there was a zero star rating I would Give you that. Your service is so pathetic, I would rather use Australia post, and that says a lot!

Chris L - 2022-07-18

Great communication and easy to deal with.

Timothy Jennings - 2021-08-04

Great bunch of guys and girls.

Belinda Richards - 2021-11-23

Absolutely no notification of a package to be delivered only to be told I have to pick up.

Rhonda Burns - 2022-08-09

Driver left card to advise my parcel was taken back to brisbane depot. On calling the depot I was told someone collected it three hours later signing an incorrect name. They need to be investigated by police

Linda Bourchier - 2021-07-05

Customer service representative was friendly and helpful. The delivery driver was friendly.

Marty Law - 2022-08-19

My Toll Delivery guys is great, that is the only part of Toll that is. I am not a direct customer of theirs. I have to deal with them frequently, unfortunately, as they are used by multi companies as their delivery partners, and my heart sinks when I get the delivery notice and see it is Toll.....as I know, its gonna be a long wait or a fight to actually receive my item. I regulary receive items from OS and within Aud by other companies....with no delay...bit distance bears no relevance with Toll. Seriously slow delivery. terrible customer service (phone, very friendly but useless)...again , my local driver is a star...that why they get one star, it's for him.

Cindy Tian - 2022-02-21

Totally rubbish company. Never use them again.

Sandra Moy - 2021-03-29

I used to live in Brisbane but I wouldn't go back if you paid me all concrete and roads that are choked with traffic no easy directions and no street lighting what have they run out of money.....I have friends that don't go out of their suburb.....Don't go there.... unless you want to pull your hair out

Jennie Murray - 2021-09-22

Paid for express shipping and has been 2 days late. not happy.

Peter Suo - 2022-07-08

While you are driving stay away from Toll trucks. The drivers are insane, uncivilised and dangerous. Hopeless trash.

Antonella Chester - 2021-07-19

Why do you keep taking it to the airport instead of a closed pickup when I'm at work and you refuse to leave it in a safe place. People are at work during working hours and can't drop everything to drive to the airport

Peter Johnstone - 2022-08-25

The most disorganised lot of people whom care nothing about service ,I feel sorry for the people who we are forced to speak to , I have been mucked around no end , Lied to and mislead ,they are all sorry and do nothing to get your delivery. A blood y joke, I said at 3pm I'd go pick up my parcel it took them until 5th.53 to tell me the address which is a 45 minute drive and they close at 6pm??? Idiots ! They could have told me this at 3.30! Now I have to take another day off work tomorrow, another $465 loss in income or I have to waite until Monday, another 3 days WTH,Absolutely usless company,

David Mcleish - 2022-08-15

Shipment went back to depot, organised delivery for next available business day. Was told Wednesday then booked it in for the following Wednesday. I had to pick the shipment up from the depot as I couldn't wait another week. This experence was painfull with no one on counter and a phone that you have to call people on that is hard to use and end up calling random saved number on the machine. I will actually not be using this supplier again due to their choice to use toll as a freight provider.

Glen Fergus - 2021-12-02

They never even tried to deliver it, my front door has been open all day

David Apps - 2022-08-04

"attempted delivery no one home" to a retail store in the middle of the day ......

Jeffrey Harrold - 2021-11-03

No Reponse to complaints, No satisfaction with call centre My parcel was marked as delivered but goods not arrived at premises no response from Toll

Kenny Anderson - 2021-08-31

They won't deliver. I'm going to have to go for a 2 hour drive to the airport. And they seem to think this is a normal way to run a delivery company.

Patrick Tiley - 2022-05-23

Regularly taking several days to collect overnight parcels from our business

Cray 1 - 2021-06-28

Got a satchel delivered from Jbhifi Melbourne to Brisbane with toll priority arrived after 1 day good service, accurate tracking, cool drivers

Michael Guyler - 2021-04-07

I cannot fault the service that I received from TOLL. It was quick with regular contact regarding the progress of the delivery. The driver was professional, polite and very helpful. I could not have expected more.

Seejal Upreti - 2022-09-26

Worst courier service ever , there can be nothing worst than this toll service Please i suggest everybody not to send or receive parcel from this courier service ,,,,, i dont have any other word than "worst" Most irresponisble service ,whoever own this business , you are worst person who make people suffer Grow up 🙏🏻

Aline Campos - 2022-07-20

TOLL did not provide me a PIN number for my parcel locker and I have called customer services FOUR times now and no one can provide me a number. The supervisor gave me a "service reference number" and said he'd call back once he has the PIN. I wonder how long it will take.

Joshua Hall - 2022-11-15

Added the option to leave at my house, they didn’t and instead they returned to depot. Tried to pickup from depot but couldn’t without giving them phone, email and then being forced to wait 6 hours for them to schedule me a pickup time. When did postage companies become a joke?

Steve Goddard - 2022-04-06

Very inconvenient place to pick up parcel's.

Jimmy D. Bekris - 2022-05-04

By far 5he worst business I've delt with. They will deliberately go out of their way to stuff you around.