FedEx Station, Mount Saint John QLD

Isaac Jarv - 2023-08-02

Needed to conduct return shipping. Wasn't sure of the process. Was helped by a bloke named Mathew. He was super helpful, got me sorted in less than 5 minutes. Honestly, it was a way easier and better process than I had expected.

Morgan - 2023-07-19

Communication is really poor, very frustrating trying to organise delivery after they failed to deliver (on the day when they said delivery was going to occur and someone stayed home all day to receive it). Delivery was attempted on the following when we were back at work and no collection card was left. The call centre, who have been the most helpful part of this process, said to sign the card and give authority to leave... hard to do with no card to actually sign. Will be contacting the company I purchased from and telling them to reconsider using this company for their freight.

Michael King - 2023-08-10

I’ve had repeated poor service from this company. In the past have left cards without knocking. Yesterday I arranged for someone to be at home all day then no show and today get a message that they’re coming today when there’s no one there! Appalling service and terrible communication. I’ll be contacting supplier and letting them know I won’t buy their products if they use Fed Ex.

Grant Baldock - 2023-07-31

Friendly staff and usually a quick parcel pickup.

Michael Gabriel - 2023-07-08

Always find these guys to be friendly and helpful

Micheal Rice - 2023-02-16

Pathetic service. Another worthless company that can't do a simple job. Paid a high fee to get a product here in 3 to 5 working days it's been over 8 working days and still nothing. Waste of money. Absolutely useless.

Vanessa Schap - 2023-07-26

Exorbitant fees and dreadful service!! Parcel booked twice and still not picked up or received! Impossible to get any help on the ground.

David Browne - 2021-07-07

Great staff ive met

John K - 2023-02-15

Terrible truck drivers They road rage all the time and speed

Ryan Comas - 2022-06-05

Very helpful staff

Mia Hansen - 2021-07-12

What a useless business

Brad Brad - 2022-08-31

2nd time I’ve had a delivery from Fedex and it has been the worst two deliveries I’ve ever received. Terrible customer service, communication and delivery.

Rod Johnstone - 2021-10-17

Very helpful and assisting

Chloe Sexy - 2023-06-12

Don't say anything🤦🏻‍♀️

Enrique Mosquera - 2023-05-11

Poor service....very poor

Peter Morato - 2021-12-01

Excellent customer service, the ladies at the front counter always help me out

Elaheh Talebi - 2022-12-19

It is a worse company for delivery. Not reliable for delivery. Wasting customer time and not deliver item on time.

Christopher Finneran - 2022-07-26

No attempt at delivery. Got out of truck and wrote the Sorry We Missed you card as he walked straight to my letterbox, no knock, no ring. All seen on security camera. Now have to arrange collection. Terrible, terrible company.

David Habgood - 2023-03-01

Received "sorry we missed you" card while I was at home. This is their business model, leave cards, customers collect from their depot.

Luciano Leilua - 2022-11-30

Bad bad bad service delivery is so bad and no updates through websites and tracking is bad

Kev - 2022-03-29

What a disgrace to call themselves a courier business. Part gets picked up in Brisbane & 4 days later they have know idea where it is. Not only my inconvenience, the knock on effect to several businesses. Now have to wait fir an enquiry then action. Only gave one star because there was no option of zero stars. Have a look a the negative reviews & get some customer service. Disgraceful

Jake Sewell - 2021-02-18

Atrocious service! Avoid at all costs

Michael Di Stefano - 2021-04-19

The lady at reception was very helpful and welcoming and she arranged or my delivery to arrive from the depot that day..thanks

Pauly B - 2020-09-23

Poor phone services. Constantly missing pick up requests.

Wan Izrin - 2021-11-29

There say my item will arrived 25/11/2021 but until now not arrived yet and still pending at store

Steven Pratt - 2021-06-08

Was told today by alison not to come in as she would not serve me. Fantastic customer service, alison is a condescending person and very disrespectful

Frank Cinanni - 2020-07-29

Goods left WA last Tuesday for urgent delivery to Townsville, multiple calls to track goods with no calls back and still dont know the whereabouts our goods are!!!

Tiffany Watson - 2021-07-29

Been waiting for my parcel form last week Tuesday on the 20 it said it was goin to arrive and now its saying its arriving today but i bet you I'll still get nothing this service is so slow

Ian Mackay - 2021-09-07

Service was ordinary

Henriette Life - 2020-09-26

Been waiting 5 days for an urgent collection and not even an attempt to contact me. What's going on there? Can't management see these bad reviews and act on it??

Wandering Aimlessly - 2021-02-16

Drive by service not a delivery service

Aidan Caddies - 2020-09-30

Attempted delivery on Tuesday, asked me to choose a day I am available so I choose Friday and yup, they decided to come Wednesday anyway. Why bother asking when you're gonna mske up your own mind? I hate this company.

Ryan Hawker - 2020-08-21

DO NOT use this company or deoot unless you're prepared for weeks on end of being stuffed around. They have no ability to provide any form of customer support, consignment updates or their actual sole purpose... delivering packages. I wish I could give a 0/5 rating but it wasn't an option.

Andrew Mcadam - 2020-10-28

Extremely poor service

Yuna Kim - 2019-12-04

It was horrible experience ever. On Monday, you said you tried to deliver but I was not at home. On Tue, call center, you said the deliveryman couldn't find my house. No way it is Camp hill and my house is even on the main road. The delivery man did not even try because my parcel is too long and maybe too heavy. You did not even leave a card in a letter box. So I sent my friend to the depot but she couldn't take them away because her car was too small. Eventually, she organized the drop off schedule As soon as she left, I received a message from your company it said it's delivered. Shocking! On Wed, I called every hour to check the delivery situation because I had an appointment with blind installer. So terrible delivery experience ever!

Outback-jack - 2021-03-09

Poor service. Despite being home all day, I got an email saying I was unavailable when they tried to drop off my parcel. Nobody knocked on the door and they did not leave a slip.

Admin Dalliaco - 2019-06-05

Would not recommend TNT if my life depended on it. They state overnight shipping , that’s not the case. Use Toll at least you can order something in any other major city by 2pm and have it the next morning, not like these guys taking 3 days from Brisbane to Townsville

Glen - 2021-09-30

Worst freight service in Australia, never had a parcel yet delivered with the usual rubbish of “we missed you” then the rigmarole to get your parcel is unbelievable. I’d rate them less than 1 star if I could.

Nigel - 2020-04-24

Impossible to call and actually speak to a human.

Olinka Friend - 2020-01-23

Paid $200 postage and still had to collect myself Had to take 2 days off work and still didn't deliver it

Leonidas Sheed - 2021-04-21

Lied about attempt of deliverly - Got the driver on security camera just jumping out and puting "Sorry I missed you card" in post box. Not sure how this company is still operating under this poor quality of service and the amount of negitive reviews

Ross Skarden - 2021-04-07

Incredibly, no, Stunningly bad company to deal with, everything written here about them is true. I ordered a package to be delivered to my PO box, it got to my city, and then because they don't deliver to PO boxes for who knows what reason in 2021, it got shipped back across the state ( some 1400km's) to then be transferred to another company to then be RESHIPPED back to my town. All this after ringing them up and organising to pick it up from the depot near me as the tracking no. indicated that it was there waiting tone picked up. The customer service rep on the phone said it was there, and will be available for me to pick up today. The only saving grace were the ladies at the front desk who were actually very helpful and organised to get my package intercepted and into my hands faster. They were excellent. But even with that how this company has any customers is truely beyond me.

Paul Harring - 2018-02-12

Very poor!! Quick transit but very poor communication! Parcel is too big for me to collect and has been sitting at depot longer than it was in transit. Re-delivery process is very poor!!

Chris Jorgensen - 2020-12-21

On 18/12/20 I recevied a SMS a box was delivered to my door in Mysterton - Nothing was there. I lodged a case with TNT and was told that on Monday the 21st, they would get back to me after checking the truck GPS to confirm the box was left at the correct address. When "Aly/Ali" from TNT called back today she told me the GPS tracking confirmed the box had been delivered correctly - This is not true! On 20/12/20, a person living 300 meters away on Brentnall Street, Mysterton came to the door with the box. It had been left at their door. I do not appreciate being lied to about the GPS information which clearly could not have confirmed the correct delivery address. I was told this information would be sent back to the local depot. I have very little confidence anything will be done about it.

Jenny Tolls - 2020-11-30

Ordered something with expectations for it to arrive within the week. Apparently it was attempted to be delivered to me on Friday, even though no one knocked at the door or rung the bell. No parcel collection slip was left. Was then sent a link to set up a collection point. I set up the collection point. Went to collect it. Not there. Came back at 4pm, still not there. Called tnt and the customer service persionel was polite and we rescedueled a pickup at the same collection point for next week Monday. Was supposed to get a text message saying when I could pick it up. Never got one. Called tnt again and they said it was too big to be taken to the collection point which I find to be complete rubbish. They said I can pick it up at the depot on Tuesday and that they'll send me an email. I sincerly hope they deliver because if i hadn't called today, they would've shipped my item back. I'll call in tomorrow if I don't get any email and this call wont be as calm as before. This is by far the most hassle i've had in my life to pick up one package. Au post actually has good employees that actually bother to ring the bell and deliver their item. Horrific experience. I'm not looking forward to when they are scedueled to handle my furniture. If I seriously dont get any response tomorrow, then I really have to take it into a broader public eye. I see so many reviews on here documenting tnt's horrific service and nothing has been done to fix it.

Owen Taylor - 2020-07-17

very poor service - no way to call. instructions to leave parcel were ignored - failed to deliver. automatic voice just hangs up. what a disgraceful way of doing business

Robert Richters - 2020-07-10

Good people

Nadine Drummond - 2019-09-24

Absolutely useless company 🤬

Theavocadoman - 2017-12-27

Good service, when an issue arose TNT went out of their way to resolve the issue.

Michelle Purcell - 2019-10-28

ORDERED A SHIPMENT OVERNIGHT - SCANNED IN AT MELBOURNE AND NOTHING ELSE. SENT A STAFF MEMBER OVER TO TNT TVL ON FRIDAY AFTERNOON AND WEREN'T ALLOWED TO GO AND LOOK FOR IT. ITEM WAS SITTING IN THE SHED ON THE FIRST PALLET BUT WASNT SCANNED IN ACCORDING TO THE TRUCK DRIVER TODAY. SO IF IT WAS HERE IN TVL ON FRIDAY WHY WASN'T IT SCANNED IN? WHY WASNT IT DELIVERED TO AUSDRAULICS? WE HAVE BEEN TRYING TO FIND THIS FOR 4 DAYS - I SUPPOSE TNT WOULD NOT LIKE TO PAY THE OVERNIGHT FREIGHT WE WERE CHARGED AND THE FIGHT WE ARE GOING TO HAVE WITH THE CUSTOMER TO PAY IT. WHERE HAS THE CUSTOMER SERVICE GONE? DID NOONE LOOK IN THE SHED AND WONDER WHY AN OVERNIGHT SERVICE WAS STILL SITTING THERE? NO STARS TNT - CUSTOMER SERVICE DOES NOT EXIST