FedEx Station, Berkeley Vale NSW

Fiona Walsh - 2023-07-20

Awful. Time wasted trying to locate my parcel, proved for me frustrating and futile. I cannot fathom why this company and many other Australian Courier Services, have made the receiver's parcel progress an extraordinarily difficult exercise.

C Jo - 2023-04-26

Delivery driver will not deliver your package to you while you are at home. They will instead deliver a postcard to your letterbox with no information to retrieve your package. So you call customer service who will tell you someone will call you back in 2 hours. Noone calls you back. At which point to vall them but the delivery driver has gone home early. You will ask how you can pick your package up, they give you the address. The address is fedex who when you call have no idea about their depot's, where they are, who is in them. Sarah from Fedex has no idea about the company she works for. Told me the depot is closed. Then online i see its open. She then proceeds to tell me there no number. Rediculous operation

Pauline Beaven - 2022-12-15

Didn't get my parcel I don't know who was in fort but been looked at

Robert Mellen - 2022-11-30

Had a pick up, lady at desk could not have been more helpful

Sed05l - 2022-10-25

Same story as everyone else, they claim to have attempted delivery at my buisness but i have checked all the security cameras and they never were here.

Bruce Bennett - 2023-04-06

Did everything required.

Nathan Jones - 2022-08-19

Worst delivery service , card left with no details , tracking number is wrong even customer service have no idea where parcel is

Genevieve Cooper - 2022-03-22

2 out 2 deliveries from FedEX-TNT FAILED!!! No knock on the door. I'm home waiting for a parcel, after a text message AGAIN. After another text I get a message that " Sorry we missed you,........." Yet AGAIN, I have to go and follow the card LEFT IN THE LETTERBOX TO THE CHOSEN LOCATION. Used to love Treasure Hunts as a child, but this is just a VERY POOR SERVICE PROVIDER, who is taking money, to drop cards in your customers' letterbox's. Alerting the merchant, that this courier service is sub standard. 1 1/2 stars in the google reviews as an average says it ALL!! I would have given 1/2 stars but, that is isn't an option. Reading other reviews there is also a SECURITY ISSUE anyone can use your FED EX -TNT Account Number. THIS IS DEFINETELY AN 1/2 STAR ORGANISATION !!

Blake Johnston - 2021-11-24

Staff are super friendly. Upper management has no brains. For some reason tnt decided to separate a pair of loading ramps.

Joe Walters - 2021-06-25

Absolutely the worst!! Left me a card with no details, went to the closer drop point and still nothing had to wait until the next week and couldn’t even get in contact with anyone. They should just shut down any other company is better then these guys. DO NOT USE FEDEX OR TNT!!! Rubbish

Redevo1 - 2021-02-09

I was ready to write the biggest whinge known to man but I’ve got nothing but complain about. My delivery attempt on Friday didn’t happen as I wasn’t there. Which is a good thing as I wouldn’t want them to leave my packages out for grubs to celebrate valentines with freshly stolen goodies. So I organised to pick up on the following Monday as I didn’t want a miss delivery again. Annie?? I think was a great help in getting me out of the building without any holdups.

Julian “buzzss” Hall - 2021-09-28

Did not have a truck big enough to deliver my item but helped out in any way they could to assist me picking up the item

Gary Forrest - 2021-01-28

Useless service. Missed parcel delivery because of no notification of date so arranged to have it to be redelivered. No human providing service so options took me through to automated service. Advised redelivery would be next day. Waited at home all day and nothing. Called again and finally spoke to a human. Couldn't help as needed to lodge enquiry. No idea where package was. Don't use this service!

John Field - 2021-09-22

I found their staff to be very helpful and covid safe.

Buck Rogers - 2022-06-30

I should have just drive the 30km to buy it

Myles Adams - 2021-02-02

bought a guitar from port mac guitars was picked up on friday and got here on tuesday no problems, guitar arrived undamaged.and in as new condition.

Kylie Atkinson - 2019-02-21

I ordered 11 cartons to be moved from Sydney to Central Coast. The cartons were factory sealed by the manufacturer and very well packaged. All 11 cartons were in pristine condition when picked up. TNT dumped 10 cartons on my driveway and didn't even ring the doorbell when this was a "do not leave" service. I rang TNT multiple times and I found their customer service staff to be rude and dismissive. I paid for a service to be performed and they failed to deliver - literally. I asked for a photo of the missing carton (see picture). The picture demonstrates the damage that was done by TNT to the missing carton. Despite the admission that this happened while in transit, they have told me "tough luck". If I want my goods received in tact then I should've paid for insurance. (I booked through an aggregator and the website did not reveal that it was uninsured). In any case, does insurance cover abuse/neglect? I have been offered no refund for the shipping paid and no compensation for the damaged product. I will never use TNT ever again.

Mingyun Han - 2021-01-07

Paid $40 for 1~3 day express delivery service. However took me 3 weeks. Also i've called everyday to customer service representitive after 4th day they always say "tomorrow tomorrow tomorrow" after few weeks of waiting ONLY 1 PARCEL / 4PARCELS CAME. unbelievable

Madi Lou - 2020-06-19

Didn't even ring then doorbell before leaving a 'sorry we missed you' cared. Have been home all day waiting for this delivery only to get a text half an hour ago saying no one was home. Phone lines don't even let me talk to a real person about it to find out where the parcel has gone. Lousiest delivery service ever, lazy service that doesn't even ring the doorbell while I'm inside waiting for the parcel. Suckiest sh*t ever and will do everything to avoid using this delivery service again.

Shelley Twyman - 2019-06-24

This review is for Tuggerah TNT express. Extremely helpful staff and very happy to work with you to get the safest and cheapest way of sending your goods. We had a huge shipment of delicate food to go interstate and they advised best packaging to get it there undamaged. Anne Maree you’re a star ⭐️

Lily Freeman - 2019-09-24

Got a call to arrange re-delivery, made sure to stay home for the delivery. Got another call the following day to AGAIN arrange re-delivery, despite being home. I do not mind this so much, mistakes happen, but I didn't even receive so much as an apology, just rudeness. Pick up your customer service! Mistakes happen, at least have the decency to apologise next time instead of being so rude.

Sam Mitchell - 2019-01-03

Excellent service from a supplier point of view. Friendly staff and the ability to drop at the depot is appreciated.

Greg Smith - 2020-07-14

Really want to review with NO STARS!! Ordered goods from Greenacre in Sydney to be delivered to Morisset (about 1 1/2 hours away). TNT picked up goods on 7/7. but for a mysterious reason sent it off to Perth. After a few days, I enquired where it was, so they sent it back east supposedly on the 10/7. Its now 14/7 still coming from Perth, but they just don't know. Surely they must know what truck it was put on?, Surely the driver of that truck must have a phone they could call to say "where are you"... But no..... its just all too hard. Just getting ready to drive down to Greenacre to pick up what I need. Thank you TNT NOT!

Yeowie Power - 2020-02-07

These guys went above and beyond for me today, very happy with their service.

Arthur Gruppetta - 2021-03-07

Not able to assist with request as a first time user

Brinley Meyer - 2021-03-31

Very helpful people. Thank you

Norm Steyn - 2020-10-22

Never stick to there pick up times. Between 9am and 1pm does not mean 4-30pm. And this is not the first time.

Eddy Cowling - 2020-10-30

System generated location says Gosford office, there is no Gosford office... Good waste of a few hours.

Celestte Thistlethwayte - 2020-03-13

Dont waste your time or even bother with this carrier on the Central coast, communication between Customer Support & the Depot is non existent. Still waiting for 2 electrical items 1 week later.

Vivek Thangaswamy - 2020-04-24

Best in most worst couriers ever

Aaron Williams - 2020-08-07

Lazy delivery driver spent < 1 microsecond trying to deliver package to my house. Package returned to a FedEX TNT facility, no correspondence, no acknowledgement of my on-line request for re-delivery. 3 days later i still don't know where my package is if it is planned for re-delivery no-one answers the phone. Poorest courier service i have EVER encountered. Avoid at all costs.

Norman Steyn - 2019-01-25

Worst pickup service ever, Fast Freight is 300% better. Very disappoint.

Therese Cooper - 2020-01-03

made no effort to alert me that delivery was at the front door.

Jason Bray - 2019-02-26

There is no one to speak to when you call. Lost my business. Care??

Steve D - 2019-06-07

POSSIBLY THE WORST WEBSITE TO NAVIGATE THAT I HAVE COME ACROSS.....

Andy Parker - 2020-07-14

Very useless Courier.

Paul Merriman - 2019-11-26

So long

Josh Mack - 2020-12-28

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Mitch Hiam - 2022-12-20

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Gavin Springett - 2020-07-07

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Dianne Bullard - 2022-03-09

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Bob Peters - 2022-10-12

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Ricky Farrugia - 2018-04-14

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Bob Greenwood - 2021-02-15

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Shukim Tan - 2021-08-03

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Riley Dowling - 2020-08-31

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Kelvin - 2021-01-06

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Henry - 2019-03-03

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