Toll Intermodal & Specialised Services, Altona North VIC

Svetlana Karmatskikh - 2022-07-06

We booked a local job (Melb metro) with Toll via third party broker website (TPB) and goods left our warehouse with Toll NQX 16/06/2022. After ten days of waiting, on 27/06/22 our customer asked where his freight was and we rang Big Post to follow up. TPB advised that the last scan was in Altona depot and then pack disappeared and they need 3 days to investigate. After this conversation with TPB I rang Toll directly and they advised that they’re looking for the pack in all Toll depots across the country. Altona Depot responded that they don’t have this pack. I kindly asked Toll to check Altona depot one more time. Again, I’ve been advised it will take about three business days for investigation. on 4/06/222, after endless calls to both companies with no outcome I posted on one of the Toll's top managers LinkedIn page asking for help. Job# 1273104 was magically found in Altona depo on 5/07/22. I had a call from Toll in the morning and advised that freight is found and will be delivered same day. Magic? In summary, goods were collected 16/06/2022, but delivered 5/07/2022. No compensation offered neither from TPB nor from Toll, knowing that both companies charge us futile and detention fees whenever they can. The reason why we book our jobs via TPB is because having an account with Toll is absolutely ridiculous. I was chased by one of Toll sales people for over a month to organise an account with our company since we are wholesalers and retailers of plywood and supply companies Australia wide. This agent had all details of the various items we ship, most of them are 2.44 long, 1.22 wide, 0.4 m high packs (880 kg) of plywood. We also ship eParcel’s of smaller dimensions like 1.22*0.61*0.05 m up to 22 kg. However, when our account has been created (and this was yet another tediously long and stressful process that I don’t want to even mention here) we were trying to book our first job and found that Toll system does not accept dimensions and weights of our shipped goods. Somehow when we book via TPB, Toll accepts our dimensions and weights. Is this also magic? After I contacted our Toll agent and asked him this question he advised that “we’re unable to help you, please book our jobs via TPB :-)” I can’t express the level of my frustration and disappointment. Not to mention my interaction with Toll support team members where I get absolutely random irrelevant responses to my questions.

Trevor Franklin - 2022-12-17

Best place I have ever worked.16 years and still going

Juicy Bombay - 2022-09-11

Swift service and easy to deal with. Moh at the entrance gate was extremely helpful.

Jeremy Roulston - 2020-01-21

This place is absolutely useless. Parcel picked up on 14th, we paid extra money to get pallet up quickly on express, comes 21st , parcel is lost in transit. Then they have the hide to tell you stop calling to follow it up .. "we will call when we've found it".....as a business, if we did this we would have no customers.....Seriously guys, get your business principles in order and serve your customers, and also get your customer service team sorted out....absolutely disgusted with the Melbourne customer service team....especially Amy....not happy at all...do not use this company, steer clear!!!

Travis Miller - 2016-04-10

DO NOT BOTHER WASTING YOUR COMPANY TIME OR MONEY. ITS THE QUICKEST WAY TO LOOSE CUSTOMERS. Our very large company only lasted 3 months using these idiots before we changed back to our old freight company. Our problems started from day 1 and every day after that there were phone calls / photos / videos constantly. Minus 10 out of 10. Totally Crap company. Goods take over a week to get Interstate. We send very fragile glass all over the country. Never had so much broken stock in our history Goods always broken even pallets of glass. Pallets get left out in the rain. Even with large signs MUST BE KEPT DRY ALL OVER THE STOCK. Proof of delivers take months to get some even 3 months. We have very large customers that demand delivers are signed for. This does not happen. Our pallets and cartons of deliveries have TOP LOAD ONLY STICKERS placed all over them. We have photos where our goods are on the bottom of other pallets and squashed and broken like a pan cake. Should I keep going or do you get the message.