Star Track Express, Bridgewater TAS

David Thomas - 2023-05-31

It would be far easier to discuss the things I've had success with than all of the problems. Absolutely over having to deal with this company. Seems like the level of apathy towards getting people their items is off the charts, truly can not imagine worse service.

Herb Lehman - 2023-03-22

Great just leave it out the front of the house

Bob Boost - 2023-07-30

Takes 2 days from Brisbane to Bridgewater……then just sits there! Seems the local branch just couldn’t care less about delivery times!

Ziad H - 2023-07-31

3 stars for the good delivery men you hired. However, distribution mechanism should be looked at, and your network should not be disrupted or idle during weekends.

Amanda Porter - 2023-02-10

2 packages sent at same time, both came up as being delivered to their warehouse in Bridgewater and both were then meant to go out for delivery. 1 was lost and it took them weeks to find it even though they knew which facility it was in. It finally arrived damaged and now two months later they are still telling me they are looking into it. They also said I was out of door to door delivery area even though there site doesn’t mention anything except that they do door to door delivery. They refuse to supply a map or point me to anywhere that outlines which areas aren’t covered. They will deliver to the post office which is about 7mins from my house but not to my house. When they leave it at post office it comes up on app as delivered not dropped at post office. The complaint they still haven’t resolved they originally kept telling me the driver was contracted. Maybe he is but he’s contracted to THEM making him their responsibility. First they said he was away and they had to wait to talk to him about damage, now 2 months later they’re telling me they are waiting to talk to his manager. Surely as the company who’s name is being used they can offer a solution or reimbursement without talking to the driver etc?

Eros - 2021-04-01

Good staff helped me get my parcel a little quicker then I was suppose to

Luke Morgan - 2021-12-07

Frustrating and difficult automated phone system, very slow delivery

Kara Hills - 2021-12-03

Very poor service, does not deliver on time

Emiliano Cimoli - 2023-07-21

They had one job: pick an item from a Hobart shop and deliver it to a close by address in Hobart. Less than 5 km away. I paid 25 dollars for express and the item took a detour to Melbourne somehow and it's been days in delay. Hopeless.

Jeff Dow - 2022-07-12

Disgusting service especially after losing my consignment

Michael - 2020-09-21

Startrack were great to deal with, really happy with my recent delivery experience.

Power Lawrence - 2023-03-16

Star Track Couriers Took three weeks to get here the forward courier did not want to take this delivery so sat on it until a complaint was made. I only received the item after making a formal complaint to EBay. Complaint one day delivery the next day. It appears the item was delivered to TNT Launceston depot and was not forwarded by TNT. I am an extra 2 hours from Launceston.

Trai W - 2022-10-20

Left parcel on the street and it got stolen

Bruce Bellette - 2021-06-18

Seemed very busy always get my parcels on time

Rachel Mason - 2020-11-06

Disgusting customer service!!! A can’t be arsed attitude with zero care factor.... promised delivery 3 times, nothing! No wonder you have so many bad reviews! RUDE & ARROGANT

Harley Bunbun - 2021-12-03

Delivers parcel next door then leaves for an hour and comes back to deliver my parcel. Backtracking.

Paul Mcnally - 2022-07-17

Hopeless !! Tracking a parcel from Adelaide, showing that it took 3 days to get to Bridgewater Tasmania via Melbourne. 11 days after arriving at the Bridgewater depot, still no delivery. Apparently it's with the 'on forwarder'. Asked which courier it's assigned to and they can't tell me. Trying to run a business here and getting crucified waiting for deliveries. 1 star is flattering these people.

Shanya Hammond - 2022-11-11

DO NOT USE!!! Star Track turned up at the house to pick up our moving boxes (for interstate delivery). The van they sent didn't have enough space to do the pickup, despite knowing there were 9 boxes to pickup. Assured me they would be back. Never turned up. Spoke to 4 customer service reps within 4 hours of each other, who assured me that they would turn up that day, they DID NOT. Then shipment was rebooked for the following work day (Monday) without informing us, despite the fact that we won't actually be in the state. Customer service reps completely unhelpful, unapologetic and complacent about my predicament. Used a third party to book star track (Fast courier) which was also shockingly bad at communication and solving problems.

Alien Creation - 2023-01-27

Hopeless Package arrived nearly two months late because they lost it Delivered after I demanded my money back

Jonah Collie - 2022-03-31

My parcel has been a yo-yo going from Bridgewater to every other startrack depot in a 50 km radius and back except the ones closer to me.

Liam Harman - 2022-08-19

Fail to pick up my parcel twice, now I'm experiencing large delays receiving a parcel. Don't waste your time, use toll or AusPost instead. Customer Service will not directly contact the depot and will not assist you beyond raising a serivce ticket.

Nabin Sapkota - 2023-05-25

Nice one!!

Julie Crane - 2020-03-27

Very happy with this service... i hope me giving 5 stars didn't jinx the good service 😊

Kevin Zhao - 2022-09-16

In the last five years, all my family’s iPhone delivery not even once delivered to my home. Leave a card and drive away, even they saw me at window 😂

Xfactor - 2022-05-27

Very slow

Cam Walker - 2021-02-19

Parcels don't arive on time and customer call centre is a hassle to deal with. If you have the chance to go through another postal service, do it.

Steve Kennedy - 2020-01-01

I went there to pick up a package and the girl in reception was so helpful and pleasant to deal with.

Kaylene Green - 2021-01-28

I ordered a fridge from Victoria on wed, it arrived on my door step on the following wed, one week is quick delivery as far as l can see, cant praise this company enough, well done.

Craig Workman - 2020-12-21

Poor service, said my items were delivered to Bridgewater TAS, but I’m in South Hobart, literally the other side of the city, When ringing to find out what had happened to the items, stated that their would be an investigation to what happened to the items. This outfit may have a slick outfit and owned by Australia post, but WOW, talk about incompetent. One of the items was a Christmas present costing a lot of money, I am very disappointed in this service and won’t be ordering from the vendor who uses this delivery service either.

Christian Graus - 2019-06-11

Is this place some sort of charity or sheltered workshop? They are literally useless. They refused to deliver tickets and couldn't tell me why, the address is correct and human readable. I was forced to use these clowns by the ticket company, I would never give them my business knowingly

Gary Maccue - 2021-05-21

Very poor service. We were home and the delivery person left a card saying it went back to the depot. I rang the depot and they seemed very helpful saying the parcel would be there by the end of the day. I rang the next day and they said it would be there that day. It still hasn't arrived. It is now the weekend. They are medical supplies I need.

Nigel Bennett - 2019-10-09

The contractor to STARTRAK being KILES TRANSPORT HUONVILLE TASMAINIA, Cannot be bothered to deliver to our address and handballs the delivery to the local post office,Service? Not KILES TRANSPORT.Next Time I will Demand KIRK ASHLIN TRANSPORT,at least His Company ACTUALLY turns up.To post this I had to give a rating out of 5 stars,I only gave one so people could see my post.

Nick Dineen - 2018-12-07

DO NOT USE THIS SERVICE, they damaged an important parcel and returned it to the company that sent it, didn't inform either sender or receiver of the damage, when we called to find out why the delivery had not arrived they wouldn't take any responsibility for the non delivery or damage and implied the sender had damaged it before they sent it!!! (complete rubbish, we deal with the sender everyday and they are a very ethical company). No refund or resolution. The package has had to be replaced at a shared cost between us an the sender. local drivers are very good and helpful but DO NOT SEND VALUABLE PARCELS WITH THIS COMPANY as they will not take responsibility for their mistakes!!!!

Cheryl Wojcenski - 2020-10-09

They are hopeless. They don't answer their phones they put a sorry we missed you in the letter box when you are home. Then it's up to you to go to the post office. Do yourself a favour use someone else.

Kerry Gearman - 2019-03-19

Not sure what other people are commenting on here. I can't complain about delivery within three days, the service was good, the staff were both polite and helpful. What's not to like?

Ian Lewis - 2020-04-22

Always consistently repeatedly terrible. No tracking for packages that enter their vortex from other carriers beforehand. They fail to knock / ring and just leave cards. Instruction cards informing you that you can pick it up from a post office don't always specify the day that the package will be available, and never the time. Do not use them directly to send packages your end customers will have a bad experience.

Dave Super Squirrel - 2020-07-29

Friendly service.

Shenai Wilton - 2020-01-08

After being told my package would be delivered yesterday and it not showing up to then be told they haven't even picked it up from the store yet its still sitting in Hobart! Very Very poor service, and have no idea what they're talking about. Won't be using again!!! 😡

Denise Toth - 2019-11-28

Cove hill is not star trak express (the post office is the express part ) Covehill is the trucking part that comes from Devenport to Hobart usually large parcels that come by ship not plane. I am happy when my parcels come through them they are not all crushed when they arrive

Joshua - 2020-06-26

Delivered to the wrong address.

Pete Walsh - 2018-07-26

Um... a package that is left to sit at a local depot for a 2-3 days rather than be delivered? Sorry guys but there are a bunch of good freight carriers that offer reliable express and/or overnight delivery. Startrack is not one of them.

Jane Rose - 2019-08-20

Are you kidding me? My parcel was returned to Sender after processing with no explanation other than "call sender". After a lot of running around on MY behalf, turns out they "couldn't find my address" (mind you I order online all the time and this has never happened) no call to find out if address was incorrect or anything even though there was a number provided. Mind you, turns out address was NOT incorrect. Very, very poor effort. Not happy. Just want to get my postage and will never use this service again (wouldn't of if I had of had a choice in postage company) The 2 star rating definitely speaks for itself.

Warrick S - 2017-09-25

You would have thought a courier service crossed with Faulty Towers would have been funny. It wasn't. Just don't. Even if you are thinking about it. Don't. Just find a homeless guy, give him your parcel and it will get there quicker, in better shape and with better service. PS. Where is the half star option?

Matt Wu - 2020-10-21

Didn’t call me and just left a card at the door. I have to pickup from their warehouse 25km away from my home. Called and been told they’ll redeliver the next day but they didn’t. Waste of time.

Gorhob Perkins - 2018-11-13

Been using Star Track to receive deliveries for many years, they've always been fast and professional. No other courier delivers my packages from Melbourne as fast as these guys.

Treena Vernon - 2018-11-23

I would not use this company at all again, some of the senior reception staff are incredibly rude, the organisational skills can not be commented on as there are none to speak of. It has taken nearly 3 weeks to organise the delivery of a parcel. Very very poor service.

Amanda Clements - 2020-01-10

Hi StarTrack. Yesterday your service said the boxes would be delivered by 5. Then later in the day said as one box was in a different depot, both would be delivered today, by five. Three phone calls today, reassured each time the delivery is in the van, definitely delivering today. Well it's ten after seven, and I'm confident you won't deliver after dark, or tomorrow or Sunday. So underwhelmed. I'll be contacting the vendor on Monday, and asking them not to use this company again.

Alan Blood - 2020-09-26

On time

Umut Güvenç - 2019-06-17

Google would regret not having negative ratings, if they had known this company. Come on Google, i can't even give 0!! This is the second time things have been sent to me via this company and I had serious problems in both of them. This time they left my laptop in the wrong address!!

Daniel Johnstone - 2020-07-15

My item has been sitting at your Bridgewater depo for over a week according to your call centre you are trying to find the right vehicle to deliver it? You would think a freight company would have the right vehicle to freight items. Its only a tool kit. Was told it would be delivered yesterday, but you guys were a no show. Hopeless. Consignment Aut182140.