StarTrack Sydney, Minchinbury NSW

Isikeli Lomavere - 2021-10-28

First day experience. Exciting and fun

Mellls71 - 2023-07-02

Although the driver attempted delivery twice, no card (2nd time) or contact details were left. It is taking us over a week to find out where my packages, and now we have to go to Startrack to collect it ourselves. What is the point in paying shipping?

Austin Running And Personal Training - 2021-09-12

amazes me on every visit just how much is going on busy site staff always on the ball and happy to help and guide where needed thankyou

Ash Singh - 2022-05-03

Quick and efficient pickup process.

Craig Archer - 2022-04-22

Quick turnaround, friendly staff

Agung Saputro - 2021-09-05

This is the best Logistic Company in Australia who owned 100% by Australia Post

Auswolf2k - 2023-03-24

Worst customer service and delivery experience. I actually cannot believe how poor this company is. Lied about attempting delivery of the package, then sent it to an inconvenient post office with no notification to the sender. Over a week later when called would do nothing about it and would not accept liability for non delivery or organise a re delivery. If you have options use any other delivery company. AusPost you need to regulate the company you own better.

Matthew Strasiotto - 2021-04-07

StarTrack is very consistent. I've never had significant problems with them

Cameron Barnes - 2022-04-21

Maybe don't connect all your wherehouses to 1 phone number takes about an hour to talk to someone, ridiculous

Yu Tu - 2022-06-23

I have to drive for 2 hours to get my parcel

Lenny Heyward - 2023-06-11

Another truck hub for freight forward no public aloud

Franky Mino - 2023-02-15

Waiting the entire day for an express package in which cost $17 for express postage... Tracking details stated it was processed in Sydney and would arrive the following day. Waited all day at home with no updates on delivery status. Never arrived. Following day the status never changed. Was still on delivery for yesterday. Well... yesterday came and gone. Still waiting. And this item was a replacement to a package sent from startrack the week before in which I wasn't home and they took it upon themselves to sign for and left it on the front porch for anyone to steal ($1,700 worth) and the package was crushed. It was a signature item not to be left unattended. A service in which I paid for. I've submitted multiple complaints though it seems the company backs the drivers. There is no discipline implemented to their drivers and that's why they continue to do what they like. This company needs to be privatised/bought out and run by someone who will implement discipline if you go against company policy and procedures. Until such is implemented, drivers will continue to do what they like with customers parcels. Startrack is nothing but a company full of lazy employees throughout it's entire chain. They couldn't give a toss about your parcel.

Yi Han - 2021-09-24

does not deserve any star, managed to lose my new iphone order. useless!!!

Fred Howell - 2022-12-04

Pitty I had to travel to pickup my item as StarTeam left a not to say it was returned to depot then 3 phone calls with different answers then I asked for a re delivery that day the driver went to the wrong address and was told it was not their item it again was taken back to depot then 3 more phone calls of different answers again they could not get my tracking number to come up the 4th call found my tracking number and was then told it was at 51 seargents road minichinberry not to say that there are so many StarTeam depots in the area but number 51 was not shown on street signage so with several depot visits I eventually found someone who directed me to the correct depot so what a messed up day

Courtney Stephenson - 2021-12-29

Didn’t even attempt to deliver my item. I then had to chase them up for my item.

Ashkan Kusari - 2022-07-18

Easy pick up

Gurpartap Singh - 2023-01-16

Startrack distribution center and office

Patrick G - 2022-03-23

The most efficient economically priced eco friendly Aussie owned Transport company in the business. Related to Aussie Post with a massive modern superbly maintained fleet, delivering to your warehouse or a post office near you (not by the pallet though!)

L W - 2022-05-24

After the delivery failed, the courier left the card, and you can choose to deliver it again or go directly to the warehouse to pick it up. Because I wanted to get the express delivery quickly, I chose self-pickup, but there was no step to inform the location of the self-pickup point before submitting the application, so when I submitted the self-pickup application, I found that the self-pickup point needed to drive for 30 minutes! Therefore, this needs to be improved, and the customer should be reminded of the location of the pick-up point so that the customer can judge by himself.

Fergus Gratton - 2022-12-14

Even when they actually attempt "delivery" they seem to get it wrong - for example, delivering to an entirely wrong building. Avoid their use at all costs.

Thiago Tirapelle - 2022-10-24

never rings the door. just drop a note and you have to go chase it. even if you are home, you will miss your parcels delivery.

Pete Godden - 2020-11-24

OMG these guys are useless. Left a collection card. Drove to Minchenbury.... “oh, we’re attempting to deliver again, it’s onboard with a driver”. Just leave the parcel per instructions or have it where you say you’ll have it!!!

H L - 2022-09-14

MOST CONFUSING PLACE TO PICK UP PARCELS FROM. No clear signage directing customers where to go for pick up, barely any customer parking and just an absolute nightmare to navigate. 0/10 would not recommend. Also, have to arrange with StarTrack to pick up a missed delivery, and then have to wait another 15 minutes once you get there after you’ve literally already arranged for pick up. The irony is that StarTrack will not leave an EXPRESS delivery at the local post office, but instead will return it back to the depot and make you pick it up, thus turning an “express” item into a DELAYED ITEM.

Ashwani Kumar - 2022-08-07

Ample parking

Ali Emadi - 2022-07-11

Very poor customer service Seriously, if you can’t do business, just shut it down so people don’t rely on you and find a better way to get things done

Leanne H - 2022-06-27

On Thursday, I had a pair of $300 boots delivered. The instructions were to leave on my doorstep. StarTrack left them up on the street where anyone could take them. Today, I had them leave a “Sorry we missed you” card, when I’ve been home all day and we have security cameras at the front door, so I know they never even attempted delivery. On top of that, the man on the phone didn’t care and sounded really annoyed that someone was making a complaint. Laziest couriers ever.

Terese Eglington - 2019-12-08

Not all postal delivery experiences end well but this one did, thanks to the staff at the Minchinbury depot. We had ordered a special effects light for the school concert based on the premise it would arrive on time. Despite shipment being delayed and issues with the automated message system, Leah from Star Track did her best to ensure it was transported to the nearest depot on time and called me at each stage to let me know its progress. The children loved the stage lighting and the concert was a huge success. I must say, talking to a real person rather than a robot made a huge difference to customer relations.

Zelda Mar - 2022-09-24

Ordered a parcel for next day delivery which would have been Saturday, I waited the whole day, only to wake up Sunday morning to have a message on my phone saying attempted delivery at 2am Sunday morning, and I was unavailable (Um yeah I was sleeping!!! Duh!!!) you have got to be kidding me RIGHT!!! I’m so annoyed!!!! Because I actually needed these purchased items for my sisters wedding and, thought nxt day delivery would be reliable. Rang the company which it connected me to the emergenCy number, whom a lady answered and basically had a go at me for calling early on a Sunday morning. Sorry that you answered your phone from your bedroom, how the heck was I suppose to know that!!!?! And how your unprofessional company works!!!?!? She didn’t even offer any help just straight up said it’s Sunday morning and I don’t have time for this!! basically told me, to contact the retailer!!! Umm pretty sure the retailer pays your unprofessional company to DO YOUR JOB!!! ARGHHHH!!!! it’s just so frustrating when you pay for a service and you do not receive the service!!!! Like if your going to offer a freakin service please provide it, don’t disappoint people and waste their freaking time!!!! To all retailers/anyone really don’t bother wasting your time going with this service!!! I’m so angry!!!

Faizzz Beeze Noneya - 2021-02-05

My place of work🥴😂

Thebigbadmisanthropicwolf - 2020-07-15

Excellent service.

Samuel Wood - 2021-12-31

Biggest Scam, would avoid as much as possible for delivering services. No way of notification, not even a knock. Improve software and add methods of tracking for courier transports to increase credibility of the service. In the mean-time I stress on why this business still exists.

Steve Teo - 2021-01-21

Horrible Service, Paid for express post, my item was picked up from the dispatch centre in the morning and which is 30mins from me and then was meant to be delivered the same day which is what i paid for. The item was not delivered, instead it was taken back to the Minchinbury depot which is a bit over an hour from where it was picked up from. The item has been picked up from the depot the following day set for delivery which i still have not received and have now wasted 2 days waiting for an item i could have picked up in 30mins rather than wait 24 hours. Because of this i have not been able to do any work and this company has taken money for a service that they can not provide. If you have the option, find a better courier company who can stick to what they promise.

W Kim - 2021-10-12

Scam courier business owned by another Scam business Australia Post. Its funny how when you're on the call to their unfriendly call centre they play a pre-recorded message about how they won't tolerate abuse. They must be getting yelled at by everyone for not doing their job properly. I don't know how this business still exists in 2021

San Lanka - 2020-09-20

Great place

Craig Calleia - 2022-07-13

Could not organise a brawl in a pub with free beer let alone delivery of your goods. After 2 failed attempts and a month and a half waiting I still don't have my goods. Takes an hour or so for the clowns to answer the phone and they still can't organise a delivery. They have lied to me a number of times and said that my goods will be delivered within 2 days and still no delivery. Do not trust these clowns

Vanessa How - 2019-12-24

2 weeks I've been waiting for a parcel that should've been here within 5 days, didn't even attempt to deliver it and sent it back to Western Australia when it was 25 minutes away from my house, I never have any problems with any other post besides this one, this is the second time this company has done this to me. Useless

Shednakie Yi - 2021-05-04

I would give them no stars if I could. I never had a problem until now. Driver 'attempted delivery twice' but I had no idea. Package was sent back to vendor. No idea why it wasn't just dropped off at a post office (like normal) where I could pick it up. Now it's costing us to redeliver. The only ones benefitting here is StarTrack.

Bob Ciganek - 2022-09-05

Great

Ehab Ibrahim - 2020-11-29

Star track excellence service

Mores Maree - 2020-01-09

Very poor delivery management, received a delivery but was in a hurry to leave and only press the intercom once and left! I had to chased him up all the way to my mailbox. And even nxt door building she had to chased him as well! Very poor customer service and time management. Do your job as a courier stop rushing to leave me a card to pick up my parcel at my nearest post office! Very sleazy n lack of time management! (Asian Dude) u have to know the difference between customers Quality over quantity!

Amreen Sultana - 2020-10-01

They give lot of stress to the subcontractors because of the internal contradictions between Startrack and Australia post supervisors internally.

Bs - 2021-03-16

Avoid this courier when sending large items (e.g. guitar, etc). I’ve had a couple of bad experience with Startrack. Their drivers are lazy, will drive in your area but will not deliver. They will just update tracking with ‘attempted delivery’. I was at home the whole day expecting delivery and never did the driver attempt delivery. Then when I checked the tracking they updated to ‘attempted delivery - no one in attendance’. I would suggest you contact your seller to avoid using Startrack. I think this bad practice is systematic in Startrack as this bad experience was not isolated.

Mark Hoare - 2020-06-23

My second experience where Star Track has been absolutely terrible. The card left today by the driver is not legible and doesn’t say where my parcel is now. Its location cannot be found using Star Track’s ‘Missed Delivery’ website. After reconfirming shipping details and using the ‘track an item’ app, I discovered that the parcel is now at a Star Track depot location at Minchinbury 39.7km from my home, from where it will now take around an hour each way for me to collect it. Why wasn’t my parcel just dropped at my local post office? What a nuisance and how disappointed I am.

Simone Hain - 2022-05-12

Avoid this company! They don’t bother to ring your door to let you know the parcel arrived. I only found out by chance that the parcel was delivered outside my front door - the driver didn’t bother to ring to let me know, even though I made sure I’m at home to collect it. This is unacceptable behaviour, I live in an area where parcels get stolen all the time. This is beyond poor customer service.

Sai Kumar Reddy Bommadi - 2020-08-11

Absolutely insane customer service. They lost my 1st order and couldn't deliver 2nd order , multiple missed delivery notes , none are legitimate, and none had where to pickup . Some customer care members are really rude in communication. Don't deserve a single star. Had to drive all the way to collection and was asked to wait for 10 mins..

Gia Vi Dang - 2019-12-03

Worst service, too much excuses, bad managers, this should be shut down

Ginalyn Luzung - 2020-03-25

Quick delivery... really happy with the service.

Kyle Fieg (the Traffic Planner) - 2020-07-22

Incompetent.

Johnny Smith - 2019-09-30

most of the time fairly good. sometimes they make too many errors

Xf Liu - 2019-09-26

Deliver a parcel but didn't ring or knock the door. even not drop a card Customer service is just the worst, not able to do anything. Even, not able to arrange pickup. it was an absolute joke!