Startrack Premium Air Freight, Perth Airport WA

Stephen Fisher - 2023-05-09

Disgusting liars who make deliberate attempts to obfuscate, and avoid fulfilling their obligations. Advice to anyone with issues; make a complaint via the POSTAL INDUSTRY OMBUDSMAN. This actually works, and unfortunately, it's the only way to discourage bad actors from exploiting parcel recipients - and generally acting without honor. Also, make a point to mention to their bigger clients (eg Apple Store, online shops, etc.) that they should consider switching to another courier.

Michael Atkinson - 2023-03-10

Ran over my daughter's Xmas lights then drove off. Said they would look into it and never got back to me. Avoid.

Dane Ehm - 2023-05-12

Doubt they could have made it any harder for me to get the parcel.

Edgar H - 2022-10-04

Status showed that my item is at delivery depot on last Friday. However I went straight to Airport Depot to try to pick it up and just been told that the item hasn’t arrived at Perth AT ALL. And I ask for further information they said it’s the issue with the scanner. But how can the status to be here without being scanned by Perth Depot. Totally dishonest company trying to blame everything to “delay”. As a fellow in transportation industry, I am assertively sure my item is already here in the cage in the depot and the only reason being delay is that they failed to sort the cage in time. Luckily I quitted StarTrack years ago. I am shame on this slavery factory.

Furly - 2022-04-07

Hot forklift operator waved at me and my wife. 5 stars will use their services again.

Benjamin Lupton - 2022-03-18

First experience with StarTrack: The postie didn't want to deliver it in the rain, so he decided to mark it as incorrect address to be returned to sender, rather than just taking it to the local post office or leaving a card or actually doing his job and delivering it. Second and final experience with StarTrack: No rain, perfect weather, people outside the house on the porch, the postie drives by, drops the card, and zooms off. No opening of the gate, no calling out, and he didn't even write the correct time on the card. Infuriating. 100% terrible experiences.

Muneesh Kumar - 2021-05-25

Should not even give them 1 star. Had a parcel from TPG arriving on 21st May 2021, I was told to be on the premises. The courier guy came, did not stop the van and marked it as undeliverable. Called StarTrack customer service number immediately and asked that I would like to collect the item. They said someone will text me with pickup details. Today is 25th May 2021, since then, I have made them 7 calls and asked about the parcel. Every time the call connects to Melbourne and say that someone in Perth will contact me which has not happened since last 4 days now. The most irresponsible company that you can deal with. They have all the details of parcel, but do not want to deliver it and also do not want to provide any information if we want to pick it up. DO NOT USE THIS COMPANY as your courier service. You will end up loosing all your customers as a business if you rely on this company.

Patty Baptist - 2022-01-15

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Susan Webb - 2023-04-28

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