Toll Priority Botany, Banksmeadow NSW

Rinky Pawar - 2020-09-15

Worst company ever, they rip off customers but never deliver parcels on time.

A Rachmadi Fade - 2022-01-19

Really happy with their services. fast and accurate

Meerkat Crypto - 2022-11-11

System message for their own staff was that they couldn’t access our property. No “sorry we missed you” card, no msg & no email. Advised me they need 48 hours to locate the parcel when I need it for a wedding tomorrow. Express shipping, what a joke!

Angel Eyes - 2020-09-03

Worst service amd worst deleivry drivers.. Dont use this service .

Volkan Guner - 2020-08-08

Extremely poor quality service and communication. Frequent lost or not delivered parcels. This place should be shut down.

Timothy Jennings - 2020-07-01

Great place. Very friendly staff and great service.

Jack Dolden - 2020-08-13

These people are a joke, always loosing freight in their own system. tolls incompetence gives my business a bad name...NEVER USING AGAIN

Paul Bevear - 2020-08-24

Could do better with their tracking information.

Matthew Waugh - 2022-11-04

Waited for 4 days, each day a driver alleged to have come and nobody was home. Even waited outside and not a single truck entered the street. Called customer service who provided no solution and couldn't tell me when a driver would actually arrive.

Declan Fetherston - 2022-12-02

Worst delivery company. Turned up a day late so I missed it and they didn’t leave a ‘sorry I missed you’ card. Called up and requested another day, didn’t arrive. Asked to collect it from a depot, didn’t hear back from them. Call centre are just as useless

Basan Subedi - 2021-07-07

Totally useless company. I wish I don’t have to deal with them in whole life. 😡😡😡🤬

Sonia Lee - 2022-08-23

Toll don't actually deliver. I have cameras on each of my premises and they've never showed up. No calling card, no notice, no delivery person. I have to call every time to pick up at the depot or it'll cycle through bogus delivery attempts weeks and months on end. I haven't ever had a normal experience with Toll and go out of my way to avoid stores that partner with Toll. I question whether their business model is just not to deliver. They really ought to be investigated for breaches.

Cc Lemon - 2021-09-06

Fast delivery 🚚 good service 👍

Maureen Ma - 2020-07-13

I would give 0 star if possible. Worst experience I have ever had with the courier company.

Nic “lux” - 2020-04-21

The worst customer service and delivery methods ive ever encountered with a postal business. Extremely unhappy with this service

Z3020 X - 2020-12-23

They are a delivery company. But they do not know how to deliver. Hopeless

Liang Nie - 2022-08-07

Love the new 24/7 locker onsite. But you have to drive all the way to Botany.

Bia Silva - 2022-07-28

Every time I buy something online and get a message that Toll is in charge of the delivery I know there will be a problem. This is the worst delivery company ever. I wish businesses would stop using them. Is a nightmare for customers! Just had to drive an hour to pick up a parcel that couldn’t be left on my porch as it had to be “signed” I call the company that I made the purchase on and they said it was not true. Got there and picked up my parcel from the lockers outside, without signing or showing any ID…

Robert Votava - 2022-10-21

To register with Mytoll and pickup my parcel, I found out their website after registration is impossible to login.........

Claire Coffin - 2021-07-04

Aweful company and experience, never ordering on Zara again. What a shame.

元宝宝. - 2021-01-05

Wrong information from official website lead me here, then the staff provide me another wrong information. BTW zero star is needed for this app

Shannon Micallef - 2021-03-15

Almost never gets it right.

Rzoo Zoor - 2020-10-30

Delivery was supposed to be on Friday now theyvsay they can only deliver on Monday

Sohel Rana - 2021-10-09

One of the rubbish company. Don't use them. You will regret. 000000 reviews

Yifan - 2021-12-06

Why does company like this still exist? The worst service for sure.

N S - 2022-02-10

Poor service. Payment express post but always get parcel late. No deal

Tina S - 2021-01-05

ZARA Australia uses this company as the courier which doesn't deliver ZARA service. ZARA always has same good service as its products. However, by using toll discourage me to purchase online then. 1. Toll couriers don't reach out of the receiver at the address. No phone call, no ring bell! I had been home for whole day but get nothing except the "sorry we missed you" card. 2. They prefer to leave "sorry we missed you" card and re-schedule another delivery on another day (increase company's management cost). 3. Right after I received the card in the mail box, I went to the toll online under my parcel added comments "please leave the parcel indoors near the main gate". 4. The 2nd delivery went to another address 5km away from my home for no reason, no sense. The nearest Zara store is 10km away from where I live. Why was I bothered to buy online if I am able to travel. 5. Toll Customer service are always busy. While I was on the call, I online chatted with Zara instantly and they will assist to contact Toll . 6. Finally, I got toll CS on the call but couldn't help at this situation because she said "the product is delivered even though it is DIFFERENT address." She recommended me leave there for 7 days so the parcel will return to the toll Depot. Then I can go there to pick up. In summary, I probably need 14 days to get the online order which all caused by terrible service.

James Magin - 2021-08-10

It’s difficult to comprehend how terrible this company’s delivery service is. They are lucky to get one star.

Gennaro Falanga - 2021-07-26

This is the most USELESS courier service available. TOLL should be shut down!!!!!

Ishrat Jahan Quader - 2020-10-31

A little confusing to find, but service was good

S.k - 2021-11-04

Packages are always dealt with care. would highly recommend if anyone needs a package delivered on short notice.

George Phan - 2022-02-08

WORST DELIVERY COMPANY!!! ALWAYS DELAYED RECEIVING ITEMS!!! CALL THE COMPANY COUNTLESS OF TIMES!!! NEVER PROVIDE ANY UPDATES OR CALL BACK!!! COMPANY DESERVE TO BE SHUTDOWN!!!

Mahmoud Afiouni - 2022-01-17

Worst customer service. Non existent.

Isaac Gresham - 2021-12-06

The offshore staff are nice, but clearly Toll has not made its way into the 21st century when it comes to logistics.

Michael Hamson - 2022-04-28

This company is an absolute s&@T show. It’s what you get when you offshore call centres

Hamad Marzouq - 2020-10-12

Very good customer service

Aliyah Jurd - 2022-04-08

So unbelievably incompetent. I called them for the umpteenth time about a missing package. Said I had enough and would go to the facility to pick it up myself as I needed the package urgently. Believe it or not, 30-40 minutes after hanging up the delivery man was at my door with my package. Either something fishy is going on or communication between customer service and Toll facilities is incredibly lacking.

Vanessa Lin - 2020-01-16

Never follows delivery instructions given under manage my delivery and the pick up locations are inconvenient.

David Byrne - 2022-08-18

Really bad experiences using this local depot.

Richard Lim - 2021-10-27

Consistent experience with many others posting reviews.... item wasn't delivered (no attempt was made) and status was updated to unable to access location/returned to depot.

Segun Kayode - 2022-02-15

Terrible service didn't attempt delivery

Bandana Rimal - 2021-03-11

I will give negative 10000000000000000000 stars to Toll. My parcel containing the traditional dresses for my Nephew for his first birthday bash and the important documents was lost on the depot. - The delivery driver call me on the middle of the day( so called attempted delivery date) saying that he has the parcel. I wasn't at home at that time, so ask him to leave on my front door or leave on the toll collection point from where i will collect the parcel. With all of his pride he submitted on the system, delivery refused and take the item back to the depot with out any information no sorry we missed you card. Couple of days later, i receive the message to contact the toll to arrange the delivery or pickup. Since I was 8month pregnant, I requested to redeliver the parcel, (Which was my terrible mistake). I waited for my parcel to arrive for 4 days and didn't see the sign.I was tracking the parcel 100 times a day it was scanned on the depot but no information after that what was that scanned for?? delivery? or to throw on the Bin? On the 5th day i call the customer service and requested that i will pick up from the depot. Then they advise me that depot will contact me with the details of the deivery location with in 24-48 hrs. I gracefully waited and contacted the call centre few times a day to get an update. On 7th day of so called attempted delivery, they advise me that they couldn't locate my parcel. It looks like the toll depot have eaten my 33kg parcel without burping. I am not sure for how long we have to wait to get the parcel. which gives me tremendous stress and anxiety which is hampering me and my unborn child. Plus we are so, dissappointed that our Nephew's photoshoot was ruined.

A Google User - 2021-07-28

Incompetent and lazy. For a start, how is someone who is at work during the day supposed to collect something from a depot that is only open during normal business hours?

Damon Stacey - 2021-04-10

Middle of nowhere, and annoying to get to without a car. They've installed some parcel lockers though which make pickup much easier than it used to be

David Jensen - 2022-04-13

This company needs more pick up points 2.5 hours out of my day to pick up my delivery they should be paying me

Pavlo Tubolets - 2021-07-06

They just don't do any deliveries. I'm not sure whether it's a real business or just a scam.

Jarrod Kinsella - 2021-08-02

Waited at home all day for my delivery which is already 5 days late, Driver did not ring the bell and now I have to wait another 2 days for re- delivery! Useless!

Shawn Naderi - 2021-06-03

If you are a business and want to consider using these guys. Don't. They will make your customers like you less for using them, that's how poor they are.

Andrew Joseph - 2021-10-18

Completely and utterly incompetent. If I could give 0 stars, I would. Call centre was useless, tracking was useless. Everything was useless. I urge you to not waste your time

Aspen Davies - 2021-04-26

Collection of my package from this depot was quick and painless!