DHL Express Service Point (DHL Express Cairns Service Centre), Portsmith QLD

Tyler Hudson Lifu - 2021-08-19

Extremely helpful and great to deal with.

Bam Bam - 2021-07-05

Great service and pricing.

Martin Brown - 2021-02-18

A bit out of the way, but great service by the wonderful staff.

Margaret M - 2022-03-13

Best place to send your parcel. Certainly faster than Aus Post

Edina Dias - 2021-09-07

Can we send goods to Timor leste

Kewarrabeach Pharmacy - 2023-02-08

Excellent, professional staff.

Phillip Milnes - 2020-12-03

They are a very helpful company to help you send goods all over Australia and the workd

John Tangatataia - 2021-10-09

They not even trying anymore!. Simple ham n cheese toastie turned into a ham n cheese sandwich. No butter and not even toasted properly. Bloody hopeless!

Saidin Two - 2022-09-14

Easy and quick to get parcels

Tristan Becroft - 2022-09-30

Not had any issues. Friendly service..

Norton “nort” Weir - 2022-12-30

Helpful and attentive to walking in customers.

Joan Aihi - 2021-03-02

Fast service, but expensive beyond my budget. Female staff not helpful. Otherwise the parcel arrived in good time.

K Armstrong - 2021-01-04

Lovely people, prices are competitive.

Chris Koch - 2021-08-12

Bit hard to navigate

Wayne George - 2022-11-24

Parcel was lost found split upstairs a z and found again

Simon Weekes - 2021-04-22

Easy and affordable

Ha Thi Nguyen - 2022-03-18

Some staff here are not realy perfessional but they try to help. manager here is very perfessional, she is very good customer sirvice, and good solving problems.

Mitchel Yabsley - 2020-08-12

I have received packages from dhl before but they are slow , inconsistent and after my last package wasnt delivered the note they left wasnt even filled out properly so I didn't know where to go to physically pick up my own package . Not happy whit the service will try to use any other delivery service over this one in future .

Jesse Taylor - 2020-10-23

Friendly staff. Helped with early pickup

Ross G - 2019-11-05

What an amazingly consistent and professional company this is. Easily the best courier/logistics operator on the planet....

Elizabeth Muir - 2020-02-24

Always great service here.

El - 2019-12-25

Always very helpful here. :)

James Long - 2020-08-05

Any DHL Express parcels that I have sent via Cairns always end up with Australia Post. Adding an additional 2 days to all deliveries. Not exactly express.

Casey James - 2019-01-02

DHL is the number 1 priority mail service out of all I've tried. The staff are always super friendly and the online tracking and amount of options is perfect. The parcels iv received have sometimes arrived impossibly quickly which sometimes makes me wonder if they have access to a wormhole or a time machine.... Hmmmm, DHL, if you do... What are tonight's lotto numbers please!? 5 stars for service and light speed deliveries 😉

Samantha W - 2016-07-20

So helpful. I had a package sent to me by express shipping but it didn't end up coming in time. I moved to Cairns so I was unable to pick it up from the original location. DHL has been so helpful through it all, they've called and emailed me updates while relocating it to their Cairns office. Awesome service

Sean Zubick - 2021-09-02

Kind employees

Barry Paul - 2020-12-29

I made a mistake on the label, rang customer service and got Raj. Raj was polite,professional and patient as I expressed my annoyance with the process. He empathized with me as I had waited all day for a service that never came. He made some phone calls and found me a drop off point so I didn't waste another day. Raj is clearly an asset to dhl and deserves a raise for looking after the little guy. Thanks Raj, kind regards Barry Paul

Hmong Paub - 2020-11-24

Fast service

Burbs Uae - 2021-07-19

5 stars for the girls at Cairns DHL Toohey Street - as soon as my parcel arrived they were on the phone, proactive and helpful. Seamless service with a smile. 0 stars for Customer Service by phone. There is no use calling the hotline after your parcel is in the booking system. They emphasise when things go wrong, but cannot do anything you can’t do yourself, and they are reactive not proactive. I spoke to a different hotline person each day for 5 days and they all read from the same playbook. “Sorry your parcel is lost, we are really trying. Keep checking the website tracker. We will send an email to someone and they will be in touch.” Useless. Unfortunately they is no motivation to help and you simply have to wait until the system spits it out. DHL Express is not an express service. So 2.5 stars rounded to 3 because of the Toohey office experience.

Rainous Moyo - 2023-06-16

Bad

Mark F - 2019-06-25

Staff were very helpful, fast and efficient

Two Bluebirds - 2021-11-16

Thank you to the staff at DHL Cairns for processing my international parcel earlier this week! The only problem with this office is that the front counter is built for tall giants. I can hardly reach over the top of it, and this just adds to stress when urgent parcels have to get shipped on time.

Haddon Wright - 2015-12-18

Had to send some 4-meter long sail battens to Port Moresby. The staff were really helpful and got it sorted for me very quickly. Nothing was too hard. Thanks guys.

Sam Patterson - 2018-01-09

Not an express service if you're not in the CBD. 48hrs to pick up a parcel is a bit of a joke. Very friendly support staff, but nothing they can actually do to assist once it's booked in. If you want an express service make sure you drop off the parcel yourself.

Catherine Jeffries - 2020-12-23

Well they should not say on google tht DHl has a depot at BP 354 Mulgrave Rd bce there the service was lousy, the guy way too busy with fuel clients. That day i could of lost my sanity with attendant, yes one hour and 3 cops later, i was told my parcel was not there and to go to Service Pt on the Monday.

Camilo Ruiz (camindie) - 2016-12-25

Awesome staff, I receive a parcel but I wasn't at home so they left a card on the mailbox, to morning after, I went to pick it up and it went as smooth as possible

Sara Dias Guardao Moreira Da Franca - 2018-12-06

Great customer service!

Craig - 2017-12-08

Excellent staff, always get gear on time.

Rick Shirreff - 2017-09-29

DHL international to Australia is a disconnect, called help line - no help - told to talk to Aust Post - I can see on their web page via Con Note number delivery missed, and website is not user friendly. Now item lost - DHL I can think of lots of what the initials stands for - none would have customer service .

Peter Levett - 2017-07-01

Efficient staff, the parcel arrived overseas on time.

Konagra Saimadhav - 2018-05-29

Expensive and delivery service is worst.

Vanessa Lynn Paunovic - 2018-03-15

Fast customer service

Adam Guerin - 2018-04-30

Quick delivery

Katiev - 2017-12-09

Great service

Jeremy Ningiga - 2021-07-02

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Zane Tinning - 2021-12-05

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Callum Lindsay - 2020-01-18

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Lewis Grattidge - 2022-08-31

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Cameron Gates Koim - 2021-03-17

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Lewis Grattidge - 2022-09-22

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