Startrack Express, Helensvale QLD

Jen Murph - 2024-02-21

My parcels were delivered promptly and without damage which was great! However there was no notification that the item was due to be delivered on the day they tried. I came home to a card. So I called them to arrange re-delivery. . The woman on the phone was not at all friendly but she got the job done. She said my parcel would be re-delivered “tomorrow”. So imagine my surprise when I hear someone out the front and there’s my parcel at the door. No knock to say they’d been there, no calling out. And again, no notification to say it was on the way today. Not tomorrow. I was inside my screen door less than three metres away and he said nothing. I heard the beeps and called out “hello?” And he shouted “delivery” without turning around and kept walking. Rude. But I am very happy that my fragile items arrived in really great condition. Improvement with customer service would be nice.

Sportys Fishing - 2024-02-02

Love my local Star Track drivers! So polite and I get good service.

Neil S - 2023-11-29

I'm at home waiting for delivery, (Gold Coast) I get the text saying we attempted to deliver your item, we left a card. My place is small no one knocked on my door and there's no card left in letter box or on screen door. Either they went to the wrong house or they didn't even try. People at the call center are very nice so not 1 star.

Dirkwood Computers - 2024-02-20

Delivery said onboard at 10am. Called service department at 5:30pm told to wait until 6:30pm as its on its way. 6:30pm - Nothing! no delivery & 1hr 30mins past when we close waiting around for no reason. Thanks to the service team for a waste of my time & management for never putting any updates on the delivery. If you want your goods, use someone else!

L R - 2023-12-21

Lewis, our local postie, also delivers Startrack stuff... it's 7pm and he just rolled up to deliver an important package to me, van loaded with Xmas packages, he will be at it till at least 9pm. Stellar performance from Lewis. Startrack takes the credit but it's guys like your local postie who go the extra mile.

Aaron Baldo - 2023-12-11

Absolutely appalling delivery service, the only redeeming quality is the customer representatives being helpful. I have been waiting all day for a package to arrive, outside, in my own front yard. The package had been onboard for delivery with the delivery depot only being 10 minutes from my house. NOT ONLY did the package not arrived at my house, no delivery attempt was made at all. I called up customer service TWICE. The first time I asked about the whereabouts of my package, with them telling me that they would contact the delivery driver about the ETA to my address. NOT even 5 minutes after the call, I get a tracking update telling me that a delivery attempt was made, but no one was there to receive it. The delivery driver either lied of the company does not care to even attempt to deliver packages on time. I was waiting at the front door the WHOLE DAY and no one even came as close to driving near me for a package drop off. I called back after seeing this update, only for the next customer representative to tell me that I would have to pick up the package myself at a local post office. This is not the service I paid for, I understand that this is a holiday season, but I specifically ordered items in advance to AVOID this issue. If you're looking for a package delivered in time don't even bother going through StarTrack, you're better off going through AUSPOST Express service and rolling the dice with that.

Bg Audiovisual - 2023-12-06

Never receive deliveries on time and their phone assistance is virtually non existent. Would not recommend.

Jac A - 2023-12-14

I was home all day yet got the 'sorry we missed you' with directions to the post office. Startrack premium more like startrack poor

Bruce Donnellan - 2023-12-14

Waiting for a delivery of medications, from a Brisbane supplier sent on Monday. A trip of 1 hour to my place. Still not delivered on Thursday. I contacted the supplier who then tracked the delivery. Startrack had sent it to the wrong depot. Then sent back to Brisbane to be reorganised. I have waited at home all week fearing a missed delivery of $22,000 worth of medications that have been touring the country thanks to Startrack. I hope it arrives soon.

Christie - 2024-01-03

VERY APPALLING AND OUTRAGEOUS. I get updates telling me a delivery attempt was made but no one was available to receive it, MEANWHILE NO ATTEMPT WAS MADE. I called the delivery driver SEVERALLY and even sent messages, but i got nothing back. totally frustrating and would never recommend. Still haven’t gotten my parcel and i’m looking to go to the depot to get my parcel my self. unbelievably infuriating and incompetent.

Liam S - 2023-10-24

man didn't even knock. consignment no 460200176385. 13.58 24/10. Absolutely awful courier.

Justin Hong - 2023-09-15

I would like to commend the fantastic professional Customer service experience I received today. I have recently order 2 electric scooters one from a supplier in Sydney and one from Melbourne. The Sydney one was delivered by Team global express, and I couldn't have had any more trouble. They could let me know where the scooter was, and the delivery driver didn't even attempt delivery and just drove off even after I tried to hail them down. I had to complain several times. On the other hand, we have Startrack express which was sent by the Melbourne supplier. A gentleman by the name of Damon was fantastic. He tried to ring me and couldn't get me so left an SMS and I rang him back and he notified me he had my scooter and to ensure what time I was home so he could deliver my item to me. I highly commend Damon for his outstanding service. Highly recommend StarTrack and I have now refused to deal with any online shop that deals with team global express.

Tilly Hickey - 2023-11-17

Delivery driver came Into my complex then drove off - didn’t get out of the van as raining, then received a text saying my delivery is at the post office for me to collect. Lazy drivers bad delivery service !

Rob Bennett - 2021-06-18

I was being a bit harsh initially, I understand everyone is doing their best in these uncertain times. Thanks for getting my package to me safely Star Track.

Monalisa Zayat - 2023-03-16

See professional

Kaelyn Monaghan - 2023-06-07

i’d like to give a personal shoutout to Renee, she went above and beyond to ensure my delivery got to me on time and was extremely friendly :)

Charles Cao - 2023-11-29

DO NOT USE IT IF YOU WANT TO GET YOUR PARCEL WITHOUT ANY OBSTRUCTIONS!!!!!

Tina Lindley - 2021-07-25

Prompt delivery with a friendly delivery driver.

Robyn Harris - 2022-06-08

Am usually a regular happy client of boxes sent by Clifford Hallam Health Care via STARTRACK BUT on 7-6-22, Connote IYBZ88074886 packages with the usual CH2 "Leave in Gazebo on chair" senders instructions were sent to the Helensvale Post Office. I had to get a shopping trolley to carry both undelivered boxes from Post Office back to my home. PLEASE (New ??) Delivery Driver read the delivery address label.

Jacqui Regan - 2023-05-05

Didn’t even try to deliver it

Ayami Iida - 2023-09-22

They deliver my parcel to wrong address FOURTH TIMES!!! The driver must learn how to read the map.

Josh Zhu - 2022-07-29

Excellent customer services . thanks Jackie

Paul Shih - 2023-04-24

Seems like they don't even bother ringing the doorbell. Got a "Receiver unavailable" when I was WFH all day

Louise Scott - 2022-03-13

The lady that helped me at the drop off point was amazing. Just before closing time and she was out to collect the bins. She did everything to help me. Thank you

Barry Ching - 2021-09-21

Had an alright experience. It felt weird with collecting the parcel speaking thru the intercom. Felt like visiting a prison instead. Car park was not bad.

Michael Byron Bay - 2022-04-01

Shocking communications. I’ve just spent almost an hour being redirected to 7 different people and I’m back where I started which was the wrong place. StarTrack need to be more clear on the various services they operate with clear contact numbers for each. What a carry on this has been .

Mahesh - 2022-06-01

The hours (11 - pm) during weekdays and no weekend pickup are absolutely useless

Katrina Dalton - 2021-02-16

No knock nothing was home and actually saw him rock up and put it at the door....other delivery guys knocked regardless if anyone is home or not. And was in an unmarked van. Thought you guys has marked startrack vans...

Nikki Guo - 2023-10-04

the driver to hope island area - does not even ring the door bell - and just leaves a card and goes off , while there is always people in the house .

Ralff Nacion - 2021-12-21

Horrible service, knocked for 2 second and left after 10 seconds , didn’t even bother to wait. Now I’m doing a re-deliver , which of course is not working, saying “has to be 2 business days from today” which i did, and guess what, it didn’t work?! And it’s the 21st

Kate Alexandra - 2023-07-23

This company is SO bad! They never even try ring the door bell, they just put "sorry we missed you" card in the mail box. ALSO rather than having the item go to the post office 500m away (yes this is an option on the collection card!) they take it to their depot which is over 20min away!! What the EFF!!!!!! I hate this company

Ts - 2023-04-20

Another courier company that makes it difficult to get your goods, isn’t that the sole purpose of their existence. The sorry we missed you docket shows the depot pickup address but when you go there during business hours nobody answers the door. When you’re forced to hunt around you get attitude and told pickup only between 11am-4pm “it says on the web site”. No note on the docket, no sign on the door they make you stand and wait at with the doorbell being ignored. I recommend a courier company that wants to get the package to the customer.

Rebecca King - 2023-04-18

Jamie is our delivery man at Coomera and he is wonderful! He has gone out of his way to deliver my packages on multiple occasions. He is polite and efficient. I truely am thankful for him as our delivery man in the area!

Chris Borg - 2022-05-12

Worst logistics company in Australia. Customer service is awful & the drivers are lazy & don't even attempt to deliver your premium service you pay for... I was expected to pick it up from the depot. 1 star is generous

Jazzie “jazzie” Fkan - 2023-09-13

Shameful, 4 times they have not collected a package for return. Lets see if they can get it right on the fifth attempt.

Cameron Knapp - 2022-05-13

Just left a card without knocking or ringing the doorbell, we were home! Not open on Saturdays so can't collect tomorrow. Very frustrating!

Glee Mac - 2022-11-22

-5!! Clearly crooks. Vodafone starter pack. Supposed to be signed photo I’d definitely. They just dispose of the item and fake a signature instead of delivering to the correct address.

Anthony Pieters - 2022-01-17

We always leave the pedestrian gate unlocked so our packages can be left in a safe place, for example, on the front door in shade, however the delivery drivers leave the packages behind the pedestrian gate, in full exposure to the elements or worse yet in a garden bed full of soil and dirt. Educate your delivery drivers to use common sense please.

Nicholas Keeling - 2023-09-06

I had to drive to Helensvale to collect a missed delivery. The staff were friendly but after collecting the package and driving 10km home I realised I only had 1 of 2, so, another drive back to find depot had just closed. I banged on door and the guy didn't want to open as it was a public holiday. I basically begged and finally he opened up and located the 2nd package which was a relief.

Misha - 2021-10-08

Jamie was a bloody legend. I wasn't home so he called me, then tried my neighbour and then when they weren't home as well allowed me to meet him at the shopping centre that he would be at when he was picking up other goods.

Brett Peckham - 2022-03-09

If I could give 0 stars I would give 0. Don't want business, being trying for 3 months to get someone to ring. Finally got someone today takes 20 days to set up an account even if they could be bothered to do anything. Which they have not. They have lost 30k worth of business in the last 3 months alone. No surprise as below a month after listing this here and a response on this review still no contact. No idea honestly

Michael Keating (mickey) - 2022-03-29

Total stuff up Australia Post and startrack

André Nascimento Da Silva - 2023-10-07

I highly recommend

Stephanie Mccormick - 2022-05-06

Absolutely Disgraceful.... We've been following Tracking All Day (6th May) for a Parcel to be delivered in GAVEN 4211... Apparently it's been "In Transit" All Day... To our shock at 4.12pm there was a Tracking Update which indicated a "Attempted Delivery - Unable to Gain Access" - what an absolute joke this has to be!!.. It's a Business Address & we're still Open and have been here all day - there has been "No Attempted Delivery" as per our Camera Footage.... SHAME SHAME SHAME StarTrack!!

Mat Cole - 2022-09-07

Very bad phone system, returned my item to sender without notice or contacting or leaving it to nearest store around, this is the worse logistic system, I just don't know why they getting business.

Lara Berry - 2021-11-13

Star Track just delivered a shattered computer. It was clearly marked as a computer, wrapped in fragile tape and the driver didn't even stick around for me to sign.

C L - 2022-12-03

Had StarTrack express shipping on Monday and it’s now Saturday Parcel has not arrived Very disappointing and unprofessional

Remi Broadway - 2023-05-22

I have to add my displeasure to the huge list of people upset with the "missed parcel" situation. Such a frustrating experience. How about, instead of messaging and leaving cards and driving off, then organising collection or redilvery.... send a quick message (or phone call) asking for permission to leave the goods unattended. That would save everyone time and energy.

Carbs At Night - 2022-03-05

Was waiting for my delivery. They didn't even attempt to deliver my item. Claimed they couldn't find my address even though I love in a house with a visible number and it easily findable on google maps. Customer service was rude an unhelpful and I am still waiting on my order with no idea where it is

Mattleanne Mayne - 2021-10-19

Too big to care