StarTrack - Gold Coast, Helensvale QLD

Kate Alexandra - 2023-07-23

This company is SO bad! They never even try ring the door bell, they just put "sorry we missed you" card in the mail box. ALSO rather than having the item go to the post office 500m away (yes this is an option on the collection card!) they take it to their depot which is over 20min away!! What the EFF!!!!!! I hate this company

Splatterchops - 2023-04-20

Another courier company that makes it difficult to get your goods, isn’t that the sole purpose of their existence. The sorry we missed you docket shows the depot pickup address but when you go there during business hours nobody answers the door. When you’re forced to hunt around you get attitude and told pickup only between 11am-4pm “it says on the web site”. No note on the docket, no sign on the door they make you stand and wait at with the doorbell being ignored. I recommend a courier company that wants to get the package to the customer.

Rebecca King - 2023-04-18

Jamie is our delivery man at Coomera and he is wonderful! He has gone out of his way to deliver my packages on multiple occasions. He is polite and efficient. I truely am thankful for him as our delivery man in the area!

Kaelyn Monaghan - 2023-06-07

i’d like to give a personal shoutout to Renee, she went above and beyond to ensure my delivery got to me on time and was extremely friendly :)

Remi Broadway - 2023-05-22

I have to add my displeasure to the huge list of people upset with the "missed parcel" situation. Such a frustrating experience. How about, instead of messaging and leaving cards and driving off, then organising collection or redilvery.... send a quick message (or phone call) asking for permission to leave the goods unattended. That would save everyone time and energy.

Mitch Cameron - 2023-04-06

Poor service which I've had multiple bad experiences with. The first time, I noticed the delivery van drive past my front door in my complex so I got up to anticipate receiving it and before I could reach the door, the driver threw my package at the door from his van and drove off. Second time, I missed a delivery as I wasn't home. I'd left clear instructions for Authority To Leave but the driver took my package back to the depot, with no calling card left. When my delivery was sent back out for delivery a couple of days later, the driver didn't knock on my door to hand the package over when I was clearly at home. They just left the package in a strange place which I luckily discovered. No email or text received to let me know my package had been delivered. All I can say is, it's frustrating as hell and they need to do better.

Robert Jackson - 2023-04-16

The Star Track driver with mobile ending in ..978 said the delivery had to be done today around midday or tomorrow around midday, and someone will have to be home to sign. I get a lot of deliveries but I have never had such short notice and such a small window of time to be onsite. I asked if there was any other option, and he said today or tomorrow, around midday, that’s it. I started panicking and trying to organise someone to be there to sign it off. When I couldn’t find anyone, I contacted a representative at the call centre to see if there is a little more flexibility with scheduling, she said it would be delivered today or tomorrow and left somewhere safe and she didn’t know why the delivery driver told me that someone had to be home. A waste of time and stress for nothing. Get more organised Star Track

Rob Bennett - 2021-06-18

I was being a bit harsh initially, I understand everyone is doing their best in these uncertain times. Thanks for getting my package to me safely Star Track.

Gee R - 2023-03-15

I get logistics can be tricky and we need to be accomodating to changes. HOWEVER, when you need to sign for a parcel - and therefore stay home - you expect a prompt update if there is going to be a change to the day of delivery. But no. I only found out - after manually checking the status online every hour - that delivery won't be till the next day - this was after 4pm. I rang to follow-up, and they said to hang-up if not medical emergency etc etc. OzPost really need to get their act together in the Express Area. Tracking is woeful.

Paul Shih - 2023-04-24

Seems like they don't even bother ringing the doorbell. Got a "Receiver unavailable" when I was WFH all day

Monalisa Zayat - 2023-03-16

see professional

Shaun - 2022-06-26

Ordered a backpack from Dell and you don't even leave it at the door, you take it back to the depot, when it's not even valuable. Not only this, you're not even open on weekends so how are people who work supposed to get their packages? What a joke of a company.

Harry - 2023-05-05

Rubbish. My parcel wasn’t delivered to my local post office and left in Molendinar for 3 days. Had to drive 90mins to collect. Called 3 times and nothing done.

Tina Lindley - 2021-07-25

Prompt delivery with a friendly delivery driver.

Phoenix Bason - 2022-12-28

Absolutely useless. This is the second time now that i have received an "attempted delivery, no one home" notification for 2 separate packages. Both times someone was home. I waited pretty much at the door since i was advised of a time frame and no one came. Also emailed me of the attempted delivery and that a post office delivery slip had been left but it was nowhere to be seen. If i could give a negative review i would!

Robyn Harris - 2022-06-08

Am usually a regular happy client of boxes sent by Clifford Hallam Health Care via STARTRACK BUT on 7-6-22, Connote IYBZ88074886 packages with the usual CH2 "Leave in Gazebo on chair" senders instructions were sent to the Helensvale Post Office. I had to get a shopping trolley to carry both undelivered boxes from Post Office back to my home. PLEASE (New ??) Delivery Driver read the delivery address label.

Jacqui Regan - 2023-05-05

Didn’t even try to deliver it

Josh Zhu - 2022-07-29

Excellent customer services . thanks Jackie

Brooke Francis - 2022-12-28

Was waiting on a Christmas gift to arrive ( tracking indicated eta was 23rd December). Unfortunately I was told the company I purchased from didn’t put the label on in time & my package was still at Star track in Helensvale. Spoke with a fellow (Brad or Ryan maybe) & he offered to pop it aside for me to go collect. Unfortunately there was a miscommunication between us about collection & he had waited over an hour past closing 2 days before Chrissy for me to get it. What an absolute legend! Not to many people go out of their way to help others these days. Had to give a 5 star review!

Louise Scott - 2022-03-13

The lady that helped me at the drop off point was amazing. Just before closing time and she was out to collect the bins. She did everything to help me. Thank you

Ingrida Lazare - 2023-04-06

2 days in the row we couldn’t get our delivery. The first day we got sms saying the couldn’t get into our driveway- but we live in a private house!!! The second day we were waiting for the parcel sitting at house, the bloody driver even didn’t bother to take the parcel out of his car, instead left a note in the mail box that no one was at home!!!!! 😬😬😬

Barry Ching - 2021-09-21

Had an alright experience. It felt weird with collecting the parcel speaking thru the intercom. Felt like visiting a prison instead. Car park was not bad.

Kelly Robb - 2023-01-25

The worst delivery company. Tracked my urgent item all day - was getting delivered to work - full window shop front on the street - so can see everyone coming and going - suddenly get an updated tracking saying “attempted delivery - unable to gain access”. Absolutely NO attempt to deliver - at all. Furious. It was couriered urgently because it was needed urgently but absolute disregard by the driver. Very poor.

Michael Mcdougall - 2022-04-01

Shocking communications. I’ve just spent almost an hour being redirected to 7 different people and I’m back where I started which was the wrong place. StarTrack need to be more clear on the various services they operate with clear contact numbers for each. What a carry on this has been .

Mahesh - 2022-06-01

The hours (11 - pm) during weekdays and no weekend pickup are absolutely useless

Katrina Dalton - 2021-02-16

No knock nothing was home and actually saw him rock up and put it at the door....other delivery guys knocked regardless if anyone is home or not. And was in an unmarked van. Thought you guys has marked startrack vans...

Ralff Nacion - 2021-12-21

Horrible service, knocked for 2 second and left after 10 seconds , didn’t even bother to wait. Now I’m doing a re-deliver , which of course is not working, saying “has to be 2 business days from today” which i did, and guess what, it didn’t work?! And it’s the 21st

Chris Borg - 2022-05-12

Worst logistics company in Australia. Customer service is awful & the drivers are lazy & don't even attempt to deliver your premium service you pay for... I was expected to pick it up from the depot. 1 star is generous

Cameron Knapp - 2022-05-13

Just left a card without knocking or ringing the doorbell, we were home! Not open on Saturdays so can't collect tomorrow. Very frustrating!

Glee Mac - 2022-11-22

-5!! Clearly crooks. Vodafone starter pack. Supposed to be signed photo I’d definitely. They just dispose of the item and fake a signature instead of delivering to the correct address.

Anthony Pieters - 2022-01-17

We always leave the pedestrian gate unlocked so our packages can be left in a safe place, for example, on the front door in shade, however the delivery drivers leave the packages behind the pedestrian gate, in full exposure to the elements or worse yet in a garden bed full of soil and dirt. Educate your delivery drivers to use common sense please.

Misha - 2021-10-08

Jamie was a bloody legend. I wasn't home so he called me, then tried my neighbour and then when they weren't home as well allowed me to meet him at the shopping centre that he would be at when he was picking up other goods.

Brett Peckham - 2022-03-09

If I could give 0 stars I would give 0. Don't want business, being trying for 3 months to get someone to ring. Finally got someone today takes 20 days to set up an account even if they could be bothered to do anything. Which they have not. They have lost 30k worth of business in the last 3 months alone. No surprise as below a month after listing this here and a response on this review still no contact. No idea honestly

Michael Keating - 2022-03-29

Total stuff up Australia Post and startrack

Stephanie Mccormick - 2022-05-06

Absolutely Disgraceful.... We've been following Tracking All Day (6th May) for a Parcel to be delivered in GAVEN 4211... Apparently it's been "In Transit" All Day... To our shock at 4.12pm there was a Tracking Update which indicated a "Attempted Delivery - Unable to Gain Access" - what an absolute joke this has to be!!.. It's a Business Address & we're still Open and have been here all day - there has been "No Attempted Delivery" as per our Camera Footage.... SHAME SHAME SHAME StarTrack!!

Mat Cole - 2022-09-07

Very bad phone system, returned my item to sender without notice or contacting or leaving it to nearest store around, this is the worse logistic system, I just don't know why they getting business.

Lara Berry - 2021-11-13

Star Track just delivered a shattered computer. It was clearly marked as a computer, wrapped in fragile tape and the driver didn't even stick around for me to sign.

Chanelle Lyons - 2022-12-03

Had StarTrack express shipping on Monday and it’s now Saturday Parcel has not arrived Very disappointing and unprofessional

Carbs At Night - 2022-03-05

Was waiting for my delivery. They didn't even attempt to deliver my item. Claimed they couldn't find my address even though I love in a house with a visible number and it easily findable on google maps. Customer service was rude an unhelpful and I am still waiting on my order with no idea where it is

A Connor - 2022-08-24

Love it when you wait at home all day for your delivery. Was tracking the delivery progress all day. But the courier is too lazy so they claim “delivery was attempted”. Didn’t even attempt to buzz, I was notified that the delivery attempt failed.. so I went to check the mailbox for a slip to pick up from post office... no slip! I need the bloody package. Now I have to chase it up and go pick it up myself.

Mattleanne Mayne - 2021-10-19

Too big to care

쟈코비tv - 2022-05-26

Even 1 star is too much for them What a useless company at all When i order something They NEVER EVER COME TO MY PLACE AND JUST CHECK DELIVERED!! I WISH THEY BROKE ASAP

Natasha Kersten - 2023-03-28

They redelivered packages that were stolen from me and refused to tell me where they were picked them up to help me where to find the rest of the missing parcels. Did not give reason as to why they couldn't help me know how they came into possession on the stolen package.

Pcfixit Business It Solutions - 2022-07-22

As a Small Business based on the Gold Coast, we heavily rely on freight and logistics providers to allow our just in time operations to support our clients. Twice a day we see our the 2 drivers from StarTrack Gold Coast and it's been great to build the relationship with them

Penny Lopez - 2023-08-08

Great service!

David Clark - 2021-07-27

#StarTrack never deliver my parcels to the right address, and always take them to a suburb 15 minutes away. INCOMPETENT.

Nick Tate - 2022-12-19

Terrible service. Delivery was attempted but no one was home so unable to leave. Phoned call centre and they were unable to tell me where or when it was going to be delivered. Absolutely hopeless. Not surprising this company has so may bad reviews!

Mason Williams - 2022-09-26

I understand being in business that it can be difficult to please every customer and I also understand that generally most businesses do the best they can to meet everyone's standard. It is also unrealistic to appease everyone. However, after reading through the reviews it's evident you only see the bad side of things and not enough of the good. I, for one, can't even comprehend the complexity of a logistics business and take my hat off to those that do. More to the point, my delivery was dispatched last Friday, with an ETA of Monday and an SMS update to say package will be delivered prior to close of business. Package arrived at lunch with a very delightful delivery person. Very happy customer.

Thomas Haselhorst - 2022-10-20

Not eure why this low rating for StarTreck. We ordered a parcel that arrived from overseas and the delivery driver called where to pick it up. StarTreck staff knew exactly what it was about, helped me to get into the car. Really Professional and Customer friendly service. 5 stars *****

Wandering Nomad - 2022-03-21

Delivery driver refused delivery to a fully staffed apartment. Two people home, intercom was not used. Been on hold for 10 minutes. Now I see why the google reviews are so bad. Use AusPost, or literally anything else.