Toll, Melbourne VIC

Kimberlee Citizen - 2022-09-28

These folks will straight up lie to you. You cannot be sure they're actually doing what they assure you they're doing. Be careful!

Imantha De Silva - 2022-10-11

Customer service has been telling me that my parcel is at the warehouse for a week now and they still can’t actually find it to give me a time. This was an express order and now it has been close to two weeks since it was sent still no idea on when I will be able to go pick it up. This has been the worse customer experience with regards to a shipping company I have ever had! I will never use this company again or any company that use your services!! Do Not use this company!

Asher Yuan - 2021-10-13

Its been a month, still have not get parcel

Frank Zoumboulis - 2022-10-25

Terrible customer service. Unprofessional delivery driver drags this company down. Deliver driver took no reasonable responsibility or operate with integrity. Definition of integrity is DOING WHAT YOU SAY YOU WILL DO and if you can’t OFFERING A NEW TIME OR SOLUTION. This place has taken it’s toll on me! If you buy furniture from a company that uses Toll beware of this company. Still waiting on delivery or communication.

Luke Kelly - 2022-11-03

Worst of the worst. Their driver took $1000 worth of the wrong parcels (took another couriers parcels that was clearly marked) from our warehouse, proceeded to lose them. Asked for reimbursement and refused to take ownership for it. Absolutely the worst service and handling ever. 0 stars.

John Bird - 2021-09-24

Terrible service. Unfortunately, IKEA use them, would make one reconsider buying from Ikea.

Leonard Wee - 2022-07-10

Well located, neat and clean building.

Kj Knight - 2021-02-01

These guys take not doing your job right to a new level

Lux Platts - 2022-09-26

Would give 0 stars if i could. Watched my email and tracking all morning in hopes of not missing the delivery only to find a ‘ sorry we missed you ‘ card in the letterbox. Delivery time was expected to be from 9:51am to 11:51am, toll website changed at 11:52am to say I missed it. No email nor call to say they where present. And that is if they even came with the parcels at all. I live in a block of units. I cannot just stand outside all day in hopes of seeing a truck.

Joshua Perkins - 2022-11-08

Not even deserving of 1 start, lazy driver couldn’t even be bothered getting out of his van to drop off my PRIORITY parcel for a small business! I saw the driver go straight past the address without hesitation, thanks for being the most incompetent company in Australia

Sandeepa Kasun - 2022-01-07

Customer service do not know their own depot address or business hours.

Alev Aziz - 2021-11-22

Simply the worst customer service imaginable.

Banjaran Girl - 2021-10-27

Can Someone Give me location of godown in Melbourne , I want to collect my parcel anyhow ..

Ammar Ahmed - 2022-05-10

They lost my parcel never use toll again worse service

Clive Zhu - 2022-02-03

what a joke. one of the worst logistics company I was dealing with

Chaw Gavin - 2022-09-19

They lost my parcel, simple like that

Anastasya Erdur - 2020-09-06

I would like to thank Emi for her excellent customer service support. Thank you for making my experience with Toll a great one. God Bless Anastasya

Poh’s Studio - 2022-10-18

I’d give negative stars if I could. Appalling service, don’t know what’s the point of running a delivery company if you can’t deliver anything even after making 2 bookings? Booked twice for a pickup and twice no show, no explanation given whatsoever. Man I spoke to at call centre was unprofessional and dismissive when I called to inquire about the no show. Sounded like they hired people from overseas call centers who have no way of communicating with local drivers here . Disappointing

Vishakha Bali - 2022-02-03

WORST SERVICE EVER. I can’t explain how bad they are and why they are still getting work. I will never use such a useless company.

Jim N - 2021-07-22

I have not received my parcel after several phone call. Terrible service.

Minlu Zhang - 2021-10-22

Terrible attitude, shout at customer. Never experience this kind of delivery service ever before!

S S - 2021-12-28

Anyone ready to take this legal? This is disgusting and a scam company.

Dan Clark - 2022-05-02

As many others have said this is by far the most useless delivery company. If you have the option to avoid them avoid them!

Jay Oswald - 2021-11-26

I've been assured my package is not "lost" they just don't know where it is. They have been looking for it for over a week and can't find it. But wont do anything about it, because its not "lost" and "we know exacily where it is" they just can't find it

Zoe Zhang - 2021-07-12

No words to say. Everyone knows that it’s worse.

Andrej Michalski - 2022-03-21

By far the absolute worst company to deal with. If I could I wouldn't give them a rating at all.

Oliver Ec - 2021-08-26

The shipment from toll is so slow, and for 2 weeks their phone line never gets pick up. Worst service ever seen, honestly.

Yohann Maury - 2022-02-03

Awful customer service. Marvin (from the hotline) literally hung up while I was still talking, pretending he couldn't hear anything. Despicable.

K Jones - 2022-09-07

I came home to find a card under the door saying they tried to deliver but I wasn't home. The checkbox for "Returned to Depot" was ticked. It didn't specify where the depot was so I googled it and found the is one at Tullamarine and one at Dandenong. So I went online as per the cards instruction and created an account and selected the "Returned to Depot" option where it asked to the card number as well as the consignment number and then it told me it didn't exist. I the thought maybe the scribbled consignment number was a 13 and not a B to I tried a variations of swapping 1's for I's and l's and o's for 0's but nothing worked. I then thought maybe the driver hasn't retuned to the depot yet, so I then tried just tracking the consignment and there it was! Still in transit. I requested the parcel to be re-delivered and left without a signature. The good thing about all of this is; now I have an account associated with the consignment, and my email and mobile number linked. I requested all delivery status to be SMS to me. The following day the driver called me and asked if I would be home and I told him my wife should be there and if not just leave the parcel. He thanked me and a little while later I get an SMS saying the parcel had been delivered. I called my wife to check and she confirmed the parcel was left and she brought it in. I recommend setting up an account if you are expecting a parcel from Toll because I don't care if a parcel is late, I do care about the communication and for this I give Toll 5 stars.

April Falls - 2021-08-23

People should see this, they don't care about your parcel, no card leaving, no phone call, they don't even ring the bell. Don't use this carrier.

L K - 2022-05-31

Delivered to a completely different street name around the corner from target destination. If a courier service cannot even get the street name correct, what are they for? I might as well throw the parcel into the ocean and hope it lands up where I want it to. Made a complaint in their feedback, and receive a canned response. DO NOT USE TOLL PRIORITY.

Dwayne Retchford - 2022-10-26

This company is absolute useless, worst than aus post, DO NOT USE THEM AT ALL.

Peter J - 2022-08-01

Waited at home for item to be delivered. Discovered that the delivery driver couldn't be bothered to walk to the front door and instead left a " Sorry we missed you" card stuck to our gate. Completely useless!

Eric - 2022-08-10

Literally useless company. Should shut down ur business as no one is delivering anything.

Trader Joe - 2021-03-24

Customer service is a straight living nightmare, and endless loop of handballing around overseas call centers, no one understanding anything you try to explain and nothing getting done, good luck spending 2 hours on the phone for a simple pickup request (if you dont call them, they simply will not collect your package because the drivers are too lazy)

Haruki Tahara - 2022-03-28

They never deliver things

Brad Hume - 2021-12-16

didn’t get things

Ghazal Alipour-talesh - 2020-12-05

I ordered some plant pots through ikea and they sent it via Toll! They arrived all broken even though they were completely wrapped up and on the box it had clearly stated fragile! Thank you Toll!!

Andrea Schloetzer - 2021-12-20

Rebooked five times. Two 'incidents' raised. One complaint. Will also transfer you needlessly around the call centre. They simply do not care.

Burner Baby - 2022-01-24

worst shipping company, bad customer service, literally every other courier is better than toll.

Di Wu - 2021-10-14

He clearly chose to put it at the door, this idiot driver left a card and left

Kenny Lee - 2022-10-19

The worst customer support from them. They chased for payments but when question on the invoices. No replies from them whatsoever. Also, I made numerous calls after a missed call from them. And no call back from them.

Theskulldan - 2022-06-14

Ordered a package from hoppers crossing to St Kilda, has taken 3 and a half weeks and I am still waiting on the second half of the order. I have called twice and been told twice that they will put it under investigation. Avoid at all costs

Chris Dunn - 2021-10-20

Unbelievable - 3 times they scheduled for delivery and 3 times they drove past the open door without stopping. Twice they escalated to critical and promised to call back within the hour. Never rang. ABSOLUTELY APPALLING

Kanuengnit Jantasing - 2021-11-21

I have been waiting for my parcel since 4/11 I haven’t got it yet I am really angry at it😡😡😡😡

Chris Kim - 2021-10-07

I'm want zero star this company.

Waniya And Umar Vlogs - 2021-12-07

How is this company still allowed to operate on Australian soil is beyond my comprehenson, they are cheaters and liers, just keeping the parcel, not delivering it and not allowing to come and pick it up, lied that I was not at home and then did not even dropped the missed card, its been 1 month now and I am waiting for my parcel and kids suffering becuase of this.

Ehud Malka - 2020-12-15

Absolutely shocker of service . Been told twice my parcel will be dropped at a collection point and that it is with driver but at the end I called and been told it's actually still at the depot . Absolutely bad service .

James - 2021-02-25

Customer service are liar. Promise doing something but never do. Delivery so so slow! Want give 0 star.

Chris Wright - 2021-08-19

A Useless braincell less waste of resources. They've hired monkeys to do a simple task.. Delivery is a word in the dictionary, I would run that by youre ceo at Toll! It's really simple guys - don't use them