Toll Priority, Beresfield NSW

Helen Jackson - 2022-12-08

I don't know why the toll company or the couriers do not phone, text or email you when/if they arrive. I was home. Found 'Sorry we missed you' card in mail box. Phoned a Philipino call centre, it was so hard to understand, except that it was now at the 'Newcastle' depot. .. I am not confident of receiving my parcel, unless I cancel everything else to stand watch outside. So, I will drive a 100km round trip to collect it from Beresfield.... I won't be buying from Amazon, and certainly won't be sending anything via Tollgroup.

Sam Benson - 2021-11-22

Garbage service, delay after delay, would not recommend or use ever again, get your things in order Toll

Kodi Reanne - 2021-09-20

Clearly home 3 cars I drive way doesn't deliver package. Doesn't know where or when I will get said package

Steve Bamford - 2021-08-09

Very friendly helpful staff

Alan Nielsen - 2021-02-11

Toll have been great, they knock loud too. Picking up a pare at the depot if you miss the delivery is to easy.

Andrew James - 2021-03-22

Ordered something from china said signed for when i wasnt even home.. Never came. This is the second time now!

Melanie Dingle - 2022-03-15

Stevie deserves a raise. Could not have been more helpful. Been on Toll call centre for three days having major issues getting no where. Stevie helped me get my package and I’m so grateful. And to the driver who fixed the package up in Cessnock <3

Alexander Minter - 2021-06-07

Terrible service all round

Seearbi (seearbi) - 2022-08-17

Received notification before 9am stating my parcel was onboard for delivery- waited at home all day only to get an update at 6PM stating my delivery was held up in transit. Continued to wait till 8PM before giving up. Absolute joke of a service.

Simon Ilton - 2021-09-20

If I could give negative stars i would. Appalling service. I was on hold for 20 minutes, to then be transferred 3 more times, to be told they can't help.

Shane Halliburton - 2022-12-01

Great service

Pizzasquids - 2021-10-15

i have waited 4-5 weeks on a sit stand desk and I have called multiple times and had no follow up phone call or email. Over-all I picture that they have a Black-Hole inside the warehouse that they have to feed to keep some sort of inter-dimensional God satisfied. I will never ship with Toll or order with a company who uses Toll.

Claire Lawrence - 2021-09-20

They lost my parcel

Akira Je - 2020-07-21

They did the whole "sorry we missed you slip thing" didn't even hear them at the door but I could've missed them I was watching a movie at the time but idk, otherwise pretty good service, everyone I spoke was very nice and I've got no complaints.

Regan Pickles - 2020-12-04

Card left at my house even though I asked for it to be left at the front door, took nearly a week to find out what Toll office my parcel had gone too. Would not recommend

Vanessa Why - 2021-09-13

This company has the worst service I have ever experienced in my life!!! I have been waiting two weeks for my modem to be re-delivered. Came on the 1/9 I was home however the drive left a card I’m my mailbox say no one was home. I went online to have it redelivered, they said the next day. Called the 13 number everyday since and told that my package will be delivered the next day, this I have been continuously told from the Singapore call Center (I had to make over 20 calls as their lines continuously kept cutting me off!) It is now the 13/9 and still no package! I personally would not ever use this company by choice as it is the worst company I have ever had to deal with in my life! The reps on the phones are no help at all just continuously tell you lie after lie. VERY VERY UNHAPPY!

Brendon Black - 2021-12-15

Got a 'Sorry we missed you' card, called their customer service and arranged to have the package dropped to a local connection point, which is the 7/11 near me. Was advised I'd receive a text message the following day with the pin number required to collect it - nothing was received. I used their 'track and trace' function to discover it is still at their depot. Called customer (non) service again to discover the package was rejected for an unknown reason, and they didn't communicate this. They then told me, I need to wait for them to communicate with me (yeah, right) before I can even get the address of their depot. After telling the customer (non) service agent I don't believe they will communicate with me, and that this is not acceptable because I need the package, all the script reader said was the same thing over again. Luckily for me, their depot details are freely available on google, so their entire position on this is redundant. Maybe when the stars align, time travel becomes possible and the calendar shows February 30th, I might get my package. Why do large organizations insist on using Toll?

Shane Hamilton - 2021-10-21

On hold to their call centre is like making a dreaded call to the big T. Was told on multiple occasions that someone will call me and email me re a delivery that's sitting in the warehouse and hasn't moved in over a week.

Matthew Barker - 2021-10-08

Package was out for delivery 2 days in a row, " apparently" uses google maps however wasnt able to find my house. DId double check maps and you sure can find it. A 17 year old dominos driver is able to find the address and if they cant they are able to call to find it. DO NOT EVER USE !!!!

Ap 69 - 2021-10-07

3 items sent from Sydney to Newcastle, 9 days ago, Waiting 3 days for investigation response from depot, no response, Have found the items but no idea when they will be delivered. Absolutely useless, not able to contact depot directly, Our company Toll account will be closed, completely incompetent!

Steven Jarvie - 2020-11-04

Terrible service. Takes 24 hours for a message to be sent to a depot for any changes.

David Power - 2021-03-20

Twice now I've not been home to get parcel. Twice I've been left on a wild goose chase to get them. What should have been the same day delivery took 5 days to hunt the parcel down. One person on the phone telling me it's at the depot and another didn't know where it was. The people at the depot were lovely and understood my plight. The Toll system is what's stuffed. It needs an overhaul pronto.

Priscilla Tuhaika - 2021-03-19

First and last time customer!!!! I gave clear and specific instructions! Never followed! Called the next day, gave the same clear and specific instructions to be delivered on a certain day I'll be home. Didn't turn up! Customer service lady on the phone, very rude, doesn't know how to talk to customers and had screaming children in the background. Is this a daycare centre!!?? This company is seriously a joke! Would never ever recommend using them to anyone!

Ben Neumann - 2020-09-20

Very COVID-19 safe

Lee - 2019-11-17

Toll is the worst delivery company. The phone contact is pathetic. I'll be using Australia Post from now on.

Kerri Duke - 2020-12-10

First sent package to wrong address then after correcting their mistake the next day claims to have delivered to right address but the package is no where to be found,

Scottythebrave1 - 2020-02-11

Lost parcel for weeks and communication from phone assistance to depot was non existent. Depot staff friendly and made effort to help.

Alex Murray (alm865) - 2020-11-09

What a joke, have been waiting for my next day delivery for three days and the driver keeps picking it up at the depot, driving it around all day and taking it back to the depot instead of delivering it. One of the worst courier companies I've had to deal with and I do a fair amount of online shopping.

Tha_bludger - 2020-02-17

worst service ever been waiting for a parcel for 2 days to pick up but i have to wait for the depot to contact someone else to sms me to pick it up in the meantime my car is sitting in the yard waiting to get fixed fkn joke

Harry Safari - 2020-02-23

Fastway make Toll look good. Anything urgent forget both.

Mark Mills - 2020-05-07

Absolutely terrible service, package missing for a week, contacted Toll several times, still not found

Matt Patterson - 2020-12-18

TL;DR Dreadful service experience. Booked an overnight collection and delivery service, overseas service centre stated that only afternoon pickups available. Day 1 - Stayed home all day for collection. Service got cancelled and rebooked for the following day without anyone bothering to tell me. Day 2 - Stayed home all day for collection. I called half way through 4 hour collection window to reconfirm pick up. No pick up occurred. Day 3 - Re booked collection from 1-3pm. Overseas service centre again advised only afternoon pick up is available. Left house from 9:30 - 11 am. Return home and find card for missed collection; nothing written on it except date and time, no notes, no booking number. Found an Australian number and was advised that Toll only collect in the morning and only some suburbs get collected in afternoons. So far: 5 phone calls, 2.5 days at home for "overnight" service.

Yasmin Singer - 2020-12-03

Opening hours for the depot are terrible.

Paul P Metzen - 2020-06-11

the worst service i have encountered ... not worth a single star

Brian Coffey - 2020-06-12

Bordering on incompetent service. Trying to deal with an incomplete delivery you end up in an offshore call centre with extremely difficult language barriers to overcome. I would say never again to having to deal with an organisation using Toll.

Brenda Egan - 2020-04-15

I will never buy another product online that involves this company. Offshore Customer Service is non existent. Easier to deal with a robot. I have been trying to find my parcel for the last 2 days. Received a ‘sorry we missed you’ card with the ‘your delivery has been taken to a Toll Collection Point’ and now no one can tell me where my package is. They cannot even tell me where the Toll Collection Point is. A logistics company that has no idea about logistics

Elijah Ceeney - 2020-12-10

First and last time customer. Ordered three priority items from melbourne. All came at seperate times over a 9 day period. Fastways(Amarex) looks excellent compared to these guys. Worst courier company ever. I will avoid any company that uses toll from now on.

Shannon Dixon - 2020-07-12

I wouldn't even give them a one star. I received a text on Friday 3rd July it made no sense with no full stops saying they had attempted to deliver my parcel. No one came to my house I have cameras out the front no attempted. But because the text didn't make sense I called. The guy told me they didn't have my parcel it was a scam. Over the weekend I match the ref number on the text to a delivery I was waiting on. I called again Monday morning and explained it all again. The lady said she redirected it and I'd receive it Tuesday. Again no one came. I rang again Thursday no one knows where my parcel is. It's now well over a week and I still don't have it. The online estimated delivery date says 30 June.

Shunya - 2019-11-05

Worst service. Don't deliver when the status reads "OUT FOR DELIVERY". Auspost is better! AVOID!!!

Erin Querns - 2018-05-30

Toll is the most incompetent courier I have ever dealt with!!! It truly saddens me that my favourite online shop uses them :( They leave a sorry we missed you card with the option of filling out a permission to leave only to return the next day ignore the filled out card and leave another sorry we missed you card..... than you ring customer service and are only hold for hours upon hours to have somebody say to you that the filled out permission card isn’t sufficient enough to leave this parcel! Uh I’m sorry but why on earth would you give me the option of filling out the permission to leave if you have no intention of ever leaving the parcel??? Toll need to have a good hard look at the way they operate review policies and procedures and get themselves together.

Nathan Wigg - 2020-09-13

Left a slip stating “no safe place to leave” when Con note clearly states “leave in garage if nobody is home”. I’m now left to do a 90 minute round trip to pick up my parcel.... and still get charged for delivery.

Monty Green - 2019-08-02

Went to the Cardiff Toll the lovely lady told Me it was in Beresfield one she was a life saver

Matthew Barr - 2017-12-04

I am a big fan of writing positive reviews and truly detest leaving negative feedback. Nevertheless, Toll Priority has reached such levels of expensive incompetence that I have been left with no choice. This company must hire the laziest, lowest common denominator possible. They do not honour "Authority to Leave" requests; they don't knock on the door to see if you are home; they truly are the worst. Avoid at all costs. If you cannot avoid, pray to whatever deity in which you believe.

Michael Onrust - 2019-08-30

Very Helpful good service

Kay Moore (kam) - 2019-01-14

Disgraceful delivery service. A parcel arrived when not home. Ordered a redelivery of parcel on Thursday and received notice of when it would arrive. It needed a signature, so spent the day waiting. It didn't arrive. Rang Toll and was assured it would be delivered the next working day which would then be Monday. Again no delivery. I have again contacted Toll again. Another day to spend waiting? Very unhappy.

Andrew Mavin - 2020-02-04

Yet again driver gets out puts a sorry I missed you card in the letter box and drives away didn't even come into the yard . The part isms I was sitting on the front veranda just plan lazy to open a gate

A Clayt - 2020-09-21

Don't understand how to knock on a door

Jon - 2018-11-20

Absolutely appalling service. Still waiting for my parcel to be delivered and it has been marked "on for delivery" for 2 days. When I called the toll line they said something happened out on the road on Monday so it couldn't be delivered then. Now its Tuesday and still no sign of it. Am I supposed to believe that something has happened out on the road 2 days in a row. Fat chance. Absolutely piss poor. If nothing is done about this by Friday I will be taking the matter further.

Marisa Cerlenizza - 2018-03-21

Telephone communication with this company was disappointing. In particular, trying to communicate with with non-english speaking representatives made the entire process long winded and challenging. I ended up having to drive 40mins to collect the package myself. Completely frustrated with this company and will do my best to never use them again.

Nash Plant - 2018-09-04

Horrible! I cannot believe the incompetence of this company. I waited at home all day. Only to check online for it to say the courier driver couldn’t find my address. First time using toll. No other courier company has ever had an issue. Then I ring up and speak to a customer service operator who after I tell him what I know asks me ‘ did the driver leave a sorry we missed you card’? Are you serious? If he couldn’t find my address, how was he supposed to leave s card! Then I am told it will be redelivered the next day. I ring the next morning to make sure and after going through the same thing, I am told are there any landmarks? I then asked if it was the truck for delivery and was told no! However it could be more for tomorrow. Don’t worry about! I will pick it up myself at the depot today! Then I was told an sms would be sent and can I bring the sorry we missed you card! How the hell is this company able to operate! Turns out it was on the truck anyway!