StarTrack Cairns, Portsmith QLD

Izaac Lilley - 2023-08-09

Got a notification to say parcel was ready to be picked up. Office hard to find in industrial district and collection times are listed as 9am-5pm weekdays. When finding the office there’s a sign saying parcel collection 8am - 4pm weekdays. I left work early to collect this and arrived at 4:30… As far as I’m aware no attempt was made to deliver the parcel to my address.

Mrsquigglespencil - 2023-06-20

Not sure what all the bad reviews are about. The only problem I had was that it was it took a little bit to find a park as it was a weekday morning but the girl behind the counter was polite & friendly, very quick & efficient pick up

Yoko Hashimoto - 2023-07-12

Ordered some LIVE aquarium Fish with this “premium” postage service costing me $29.00 Tracking shows arriving today. I patiently wait all afternoon, now 5:15 (start work at 5:00pm), and the package has not arrived. “Presumabely” now, it will arrive tomorrow when I’m out working. That potentially means that the kids package of live fish worth $180 plus $29 postage will sit in the sun and the fish will be dead. WHAT A PATHETIC POSTAL SERVICE

Niall Cooke - 2023-06-02

Awesome most friendly and helpful group of people always trying and willing to help you in ANYWAY possible

Ian Botfield - 2023-05-09

Every other parcel has been delivered to my address or for pick up at one of three nearby Post Offices. I am overseas and had arranged for my neighbour to pick up my parcel from the PO. This is the one and only time a parcel has been left at the depot and there is no option on the Startrack website to address this problem. At no point does it advise or warn you the AP tracking number wont work on the Startrack website, you have to guess you have to use the Startrack tracking number after you find it.

Èl Sünjæÿ - 2023-05-23

Quick easy service, parking available out front

Gavin Zimmer - 2023-04-24

Very quick from the Bottom of Oz to the top of Oz

Andy Lee - 2023-03-24

I will not use this company again. I received a message that the package was delivered on March 17th, but it did not arrive until next Wednesday, March 22nd. The next morning, I went to the office to collect the package and asked why they didn't leave a notification card in my mailbox. The office staff and the delivery driver made excuses, saying they couldn't get in because the apartment gate was not open, but they didn't even apologize for the inconvenience. Of course, they didn't even offer an apology. I was very surprised and embarrassed. It doesn't make sense that I had to pay $30 for this kind of service. I hope they give a strong warning to the two employees. They ignore their customers too much. I don't want to give any stars/rating.

Will Miles - 2022-07-18

What a disgrace. No words can describe my frustration... I would highly recommend NOT using start track.

Scott Taunton - 2023-01-03

Simply the worse freight company to deal with - utterly useless to the point that if we have suppliers that use them we will look elsewhere rather than purchase from them. Unfair for those business but we cant afford the time and expense running around chasing Star Track all the time. At all costs avoid using the company

Shantelle Williams - 2022-12-09

Great customer service

Christine Kirkwood - 2023-03-20

I have 6' fence with dogs. Instead of leaving me a card in the letterbox, they threw my fragile box over the fence which smashed the contents. They then had the cheek to make my supplier arrange for a refund of the broken contents, when it was their driver's fault it was smashed.

Taran Wright - 2022-09-30

Absolutely useless <3

Andrew Grayndler - 2023-03-28

Hours are wrong. Google says closes at 5pm. Parcel collection closes at 4pm.

Renee Cashman - 2023-03-08

Stuffed around, freight going back and forth, no communication. Late delivery. Had to go pick it up myself to avoid even longer delays in delivery. Very poor service. Find another courier!

Andrew Schebella - 2022-05-04

They carded with attempt delivery but never even tried to deliver. Waste of money for non existent service

Cody Mann (cods) - 2023-05-06

This is getting beyond a joke you guys, have with delivered to the wrong address or lost or stolen my package yes I read the new an this is going to court, I have a lot of proof so good luck fighting against my ombudsman,. An consumer fairs.

Marius - 2022-10-14

This company is terrible. Packages missing, wrong consignment numbers and staff seems lost at the best of times. Phone does not get answered for a very long time. This company is incredibly unorganised.

Katrina Campbell - 2022-11-06

Disgraceful service. Driver got out of van to put a card in the letterbox to say she couldn't deliver as there was no access. She had to call to get access to the letterbox! This happens all to often. Why are we paying for delivery when we have to collect it ourselves!

Sean Kemp - 2022-06-22

Do you guys ever answer your phone. Hung up on 3x now. Where's my package?

Robert Van Der Moigg - 2022-02-23

Paid for 'StarTrack Premium Limousine All-Star Rapid' service for an order to come from Sydney to Cairns. Assured at the time that it would be at my offices on Monday (it was picked up on Friday) as it was coming by air ('Premium service'). It is now Wednesday and StarTrack has no idea where the shipment is! (I found this information after waiting on hold for 1 hour and 13 minutes...I was given a 'report number' and told someone would be calling me back by day's end...that was yesterday!) BEYOND USELESS!!!! I use UPS to have parcels shipped from Europe (Germany) to Australia (Cairns) on a weekly basis. It takes 4 days from pickup at the factory in Berlin to get to Australia. It can then take up to a week for the parcels to get from Botany Bay to Cairns (stopping of course in Brisbane for a few days)!!!! Completely crazy and the WORST courier service I have ever come across in 35 years of business throughout the globe. A courier service that stops work at 5pm on a Friday and restarts on Monday morning hahahahahahahahaha.

Michael Knight - 2022-06-27

Waited all day for parcel from cairns to mareeba, parcel went back on the truck to cairns not delivered even after phoning twice and being promised that the parcel would be delivered before 5pm, phoned for the 3rd time at around 5 pm and told it went back to cairns with no reason given and then advised it will be delivered before 12MD the following day. I would not recommend StarTrack, as not delivered when promised.

Sean Egoroff - 2022-07-26

Gave me no SMS updates on the whereabouts of my package, then after a third phonecall told me it was in transit, I looked at my tracking app and it said "in transit" waited all afternoon for it and it still has not arrived, might have to go for a drive down to the depot tomorrow. I would not recommend these guys to anyone especially if their parcel is worth a lot of money, I currently don't even know where mine is, either in a depot or the back of a van who knows!

David G - 2022-06-02

Avoid this service if you can, embarrassment and express post isn't express.

Michael Scott - 2021-11-01

I used ups to get a parcel from san diego to mossman, not much joy, ups my choice doesnt work, as soon as star track got hold of it they were very helpfull & fast delivery, 9 days from san diego to to north Queensland, usps took 31 days, very impressed 5 🌟 🌟 🌟 🌟 🌟

Deanne-mummia Johnstone - 2022-05-26

lodge a complaint via the ombudsman. something suspicious here - call from a landline, get a "not available" auto reply. Call from a mobile join the far queue for an operator. no communication, parcel been sitting in the portsmith facility for 3 weeks. This is not a service provider! This is unacceptable.

Db T - 2022-02-24

Items in good condition but customers need a notification text or update to know the parcel is arriving that day, as with other companies it saves double handling and people having to monitor tracking numbers

Judith Turner - 2022-06-29

Firstly they delivered to wrong address, not their fault, but the resident of that address knew it was wrong address and gave parcel back to driver who took it back to depot, now what would you do, ring sender and ask for correct address, RIGHT! but no I had to ask for it to be redirected, this apparently takes more than 3 or 4 days, so I am still waiting..............?

Elliot's Garden Care & Property Maintanance - 2022-02-24

What a PATHETIC postage service. The first thing you will notice just how hard it is to contact them. (Australia Post cannot help). Try messaging them on Instagram and FACEBOOK Messenger to establish delivery issues and you will not get any reply whatsoever. An absolutely useless company with no pride and credibility.

Sara Merlino - 2020-09-17

Both Tristan and Robyn are not only fantastic kind people but hard working, efficient, kind and go above and beyond at all times. Tristan is always a great friendly face when I need parcels sent or picked up. 10/10 quick and work hard 5 stars.

Kingsley Mudd - 2021-10-26

No email/SMS to let me know they were on their way to deliver my package to my home. No attempt made to drive up a private road to deliver the package to me. No phone call to me to let me know that they are at the end of the private road, so I could walk 100m to collect it from them. A card left in my letterbox - there was no tick in the "collect from depot" box, so I was uncertain what to do next to obtain my package. The consignment number on the card was different to the original consignment number I received when the package was first sent, making me wonder if they were sending me the wrong package. Some letters in the consignment number were eligible, so I could not use the number to get relevant information from their website about what to do next. Tried to use the barcode on the card instead to get information about my delivery, but the website said it did not exist. When I tried typing in my original consignment number, the website provided no information as to how to access my package. This level of service is not worth $110, in my opinion.

Jenna Clarke - 2022-07-09

Not happy at all with them

Paul Jackson - 2021-06-24

Daz was our delivery person this afternoon in Port Douglas and we give him a big thumbs up. Personable, and very friendly. If more delivery companies had people like Daz working for them the world would be a better place. Also very impressed that our Dell computer ordered just 2 days ago has been delivered today by StarTrack. Good work all round.

Julien Sorel - 2021-11-23

What every other commenter says is true. Terrible service for non-freight or individual consumers. Why any firm or business would use this as a "premium option" is beyond me. I ordered a product overnight at an additional cost from Brisbane that I hoped would arrive before a trip. Apparently, it arrived three days later, but "ready for pickup" at this Cairns center rather than directly to my address. No SMS or email notification that the package arrived - I had to manually track the package from the vendor's link. Their address wasn't listed on the tracking. I pulled up to this poorly marked office in an industrial district. The (helpful) staff member said it isn't there because it arrived by air and sent me across town to an Australian Post depot. Post said it was never sent by the vender with the tracking data lost. I called the vender who definitely sent it. They issued a new product to me while following a lost item claim with Star Track, but the other issue is I leave the country in three days. Two hours of calls and running around and three weeks after my initial order, I'm certain I'll never have what I ordered in time to depart Australia.

The Show The Show - 2022-01-14

What a pov pack delivery system star track is, here in Cairns is the worst service I`ve come across, the item gets here without any issue until it has to be delivered locally by rickshaw , this is where it all falls apart, no care ,no professionalism no worries. You get a notice that you cannot respond to, no approx time of delivery, no asking for signature ,next thing you get a notice saying that item could not be left or delivered and you have to contact useless electronic voice to redirect or pick up .BUT WAIT there`s more, you cannot pick up locally (or talk to someone locally) UNTIL you have been contacted again by text. Its FRIDAY, now have to wait until next TUESDAY for me to complete 45 klm round trip at my expense to pick item. THIS IS A THIRD WORLD service,( Cairns local end of service) oh wait ,hang on ,India can do this without the lazy ,uncaring, useless arrogant backward delivery service. I had no choice as the seller does not tell you they are using Star death until you pay and get all shipping and tracking info. REALLY needed this item this weekend ,but hey who cares, blame everything on covid, it takes 48 hours from Melbourne to get here (excellent) and then 4 days(local yokealls) at my expense to get it to my door. Do not buy from sellers who use this this cheap nasty service to deliver your item, find out first who they use and change it or buy else where. Under worked ,overpaid ,You cannot contact personally , you are herded down a one way street for outcomes. You don`t deserve to be called an Australian local company here in Cairns. Things go wrong ,but Star Death makes it wrong here in Cairns.Will anyone contact me from Star Death regarding this appalling review of their company. NOPE ,who cares,Covid.

Mark Travis - 2021-06-16

Good service, even arrived a day earlier than expected. But does have a different name on the door.

Samuel Clemens - 2022-03-25

These companies are a nightmare to deal with. If you call them up, you have to yell at a bot automated machine for an hour and then the on hold just hangs up on you after another hour. The only reason these mugs have customers is cause they monopolize the market and there is no competition to drive them out. The company i bought the product from, did not provide alternatives which i will now hold against the company they do business with.

Helga Pe - 2020-10-01

Absolutely disappointing service. I was waiting for a parcel that was supposed to be delivered. I didn't get a note that it was a failed delivery, when I finally got hold of customer service they weren't helpful at all. They said that they would resend it. Yet again, no delivery or note that there was a failed delivery. I tried to contact for a pickup but got stone walled again. They never tried to contact me to organise for pick-up either. Still waiting, I have no idea when and how I will be able to get my stuff. I've tried hard to keep my cool but I'm running out of patience. This is the first time I ever left a review like this. I think it's well deserved.

David Harland - 2022-06-10

Was just reading some of my reviews and saw that I'd given star track one star. They have definitely improved over the years and I have been extremely impressed with my last two deliveries

Kris Gardiner - 2021-05-02

Since the 29th of April my parcel was on board for delivery both days 29th an 30th no show at all, all day so called to see if I could just pick it up no they reckon it’ll have to go to Innisfail for pick up in person so my parcel has either sat at the deport for the past 4 days or been in so clowns delivery van the whole time this Courier service is just a joke don’t put on your tracking that it’s on board for delivery if you can’t do the delivery never again will I use StarTrack again

Nq Watersports - 2021-05-20

Utter useless. Delivery eta Friday. Attempted delivery to my house at 9:00am was home from 8-5 with gate wide open for entrance. They didn’t attempt anything just left a card. Now being Friday I have to wait until Monday as next business day to pick up. I leave on Saturday and won’t be back til 13 days. Useless

Richard Olearczyk - 2021-05-12

Arranged on website to re-deliver on the Thursday when I was at home - instead tried to deliver on Wednesday when I wasn't. Office closes at 4pm making it impossible to pick-up during a normal work day. Next to USELESS.

Nethiuz - 2021-04-24

Wander out the front to grab a parcel from Aramex who let me know they were here and what's that a card in the letterbox from Star Track saying "you were out and we attempted delivery" Well that's fraud right there, there is 3 people and a dog at home and if you had of knocked on the door we sure as hell would be alerted quick smart. You letterbox ninjas are lazier than the people we fired from our company.

Dale Dreise - 2022-05-01

Incompetant at best.

Gale Harris - 2022-05-04

Great service

Harrison Langa Lutshaba - 2020-05-21

If there was a way this deserves ZERO stars for service (lack thereof) This has to be the worst courier service. 72 hours since parcel arrived to the depot less than 25km away. No-one accountable to actually chat and enquire where item is physically so can pick up myself. Same repeated message "they can only escalate". Even Star Track themselves cannot speak to anyone at the depot.

Colleen Jackson - 2021-06-02

Attempted delivery? That's rubbish, no you didn't. I don't even want to leave you a 1 star, but unfortunately can't go lower.

Anne Gray - 2019-12-16

Terrible service - package left on verandah in plain view. No knock on the door to let us know it was there. Also, one of our clients had their parcel thrown over a 1.8m fence into their garden. Couldn't be bothered pressing the button on the gate for entry.

Ghaida - 2020-05-29

I think there is a problem In there Tracking system First it shows that arrived to the last point then it shows that went back to another city and said the delivery not successful so I was worried what is happening but luckily I I received my parcel perfectly fine on that same day to my front door and thankfully all that took just a week . If not for the bad tracking system I would have given them a 5 stars.

Luke Bartlett - 2020-03-10

Overnight airbags never come 'overnight' and thats if they even get delivered. Terrible service. Definitely won't be using this freight company ever again.