FedEx Station, Wollongong NSW

Mohsen Mellat - 2023-08-13

I had a smooth and quick experience there, lady at the reception was polite and helpful.

Robert King - 2022-11-21

Arranged pick-up didn't happen as organised by TNT

K Forster - 2023-01-17

Such a rigmarole to go through when you miss a delivery. The phone service is appalling, instead of dealing with your depot or a centralised service point, you’re sent through to an international call centre where the agent is programmed to say “I understand” after every statement. God forbid you have to come face to face with the warehouse guys. What a miserable bunch of staff they are.

Ed Melinz - 2021-11-03

The worst service I have experienced from a company in Australia, in my 60 years. They make even the Telcos look good

Bradley Forster - 2022-06-23

Constantly overcharged and there phone system is a nightmare to get through to anyone.

Shawn Walker - 2022-01-18

Could not understand caller They could have droped off item in a reasonable place but made me wait til late in the afternoon

Elizabeth Meakin - 2021-06-23

Excellent service, fast, efficient and gets there quickly.

Anh Tran - 2021-09-25

A little bit confuse about the working time of the office bit the staff is nice to work with

Willow Creek Farm - 2022-12-14

Overnight delivery , still waiting for delivery two weeks later. No help from the TNT service centre. Hours spent on the phone and all I get from TNT BULL S...T

Roshan - 2022-06-24

Horrible experience! I sent one very important document through them and it didn't get delivered yet. Been a month now. For second set of documents I used DHL and it reached the destination within a week. Customer service is so poor that sometimes they are get angry and tell me 'sir what can we do, not in our hand' . Now everything is in Gods hand like if he works for their customer care department..

Abdlai Sesay - 2021-05-20

is nice place and good workers too

John Mclaughlin - 2022-01-06

Package supposed to have been delivered was sitting in the lounge next to front door no delivery was made tracking info states item delivered that’s the end of the matter as far as this mob TNT/FedEx agent, is concerned so have done my money. This lot are a bunch of cowboys, check who is shipping your goods and avoid this lot.

Wes - 2022-03-29

I was required to isolate due to having Covid. My package was returned because they couldn't wait until I could legally leave my house. Extremely poor service. Use someone else.

Marc Poisson - 2021-10-27

Have waited 3 days for tnt to pick up a parcel for delivery. Phoned on Monday but have not had any communication or contact until today, Wednesday 3:42pm

Jack Smith - 2020-04-29

the staff member that i was talking to over the phone was very unhelpful and to be honest a bit rude, would not redeliver my package but i can not make it on time to pick it up due to work. they would not come up with a solution to my problem and pretty much told me that it was my problem.

Jeff L - 2020-07-18

Not related to the place, the service can be terribly poor.

Meshal Alsharif - 2020-08-12

A turtle is faster than them. Very very very poor service.

Sam Errington - 2020-04-28

My package was taken to a Tnt branch 30 mins from where i live after i specifically ticked the box for it to be left in a safe place, im unable to get my parcel at all now as they as closed before i finish work, i tried to arrange soemthing over the phone with the depo but after a horrible 10 min chat, apparently there is nothing they can do. Appauling customer service, i recommend hiring new staff

Abby Simpson - 2020-02-23

Nothing but a joke, they sent my parcel up north of Sydney 2 hours rather then down south to Wollongong to then realise that is not where i live. It has been nothing but a joke of undeliverable and a delay for a week now, due to ridiculous reasons

Al Packer - 2021-01-18

Got there trying to find a lost parcel as telephone support was next to useless. Reception was completely unmanned, no one in sight anywhere. Luckily another customer arrived who found a horn button somewhere along the warehouse wall. Eventually a reluctant staff member emerged and served the other customer. He was about to slam the door when I got his attention. To his credit he did find my parcel. All in all, in my experience they are anything but the "People Network".

Susan Nicholson - 2021-05-25

We had some goods sent from the UK to Shell Cove, NSW. FedEx shipped the products to us in 5 days and they arrived safely. Communication was excellent with regular tracking updates sent by sms and email. The delivery driver from the Unanderrra Depo called me in the morning to tell me what time he was coming and as i was out at that time gave me instructions as i wanted the item left in a safe place. Very good customer service.

Soshila123 - 2020-10-23

After 1 hour of wait on call, I have got answer by computer the system is not Ok

Joon Park - 2020-02-14

these guys are the worst of people to deal with. So called manager of this depot will abuse you and make accusations. He sounds like a 50 year old but act like those annoying school kids. Have a massive fit when you hang up on him as i cant listen to his whining excuses and blaming on his call centre stuff. Very rude and arrogant. To top it all off, they have lost two of our bags that came from melbourne.

Brett Mcintyre - 2019-09-14

Great service, promp delivery of items and friendly staff. I am really happy with TNT Express

Peter Dunster - 2019-05-28

Automated telephone service is absolutely the worst. Waiting 3 days for delivery and cannot call as service only goes to booking, and since they do not recognise my phone number I get cut off every time. Terrible service !

Patricia Bohackyj - 2018-07-05

Literally the worst parcel delivery service to exist. I had my parcel due to deliver, deliveryman came to door, didn't ring bell, and left consignment note. I called up, came to automated service, which was frustrating, and arranged to have my parcel redelivered and left at door. The deliveryman, once again, didn't ring the doorbell, didn't check note left at door to see that i wanted it left on doorstep, and left without me realising he was even there. So now, i have to drive to the depot to pickup my parcel, which had more than enough opportunity to be delivered. Delivery service? Ha, how can you call yourselves a delivery service when your customers are forced to go pickup their own parcels from your depot? Just despicable.

Caleb Hanzy - 2021-01-13

I have had a terrible experience with this shipping company. My freight was originally scheduled for delivery on the 30th Dec, the date was changed to the 11th Jan without any communication to me as of why or how. On the 11th i proceeded to take the day off work to be home all day with once again no updates and no delivery. Utterly terrible communication. Finally on the 12th i get a message saying my fright is onboard for delivery so i take a half day off to be home. After waiting around all day until 5pm i call TNT for them to let me know the local depot is understaffed and that there was some 'error' and my delivery was never on board. (Which i was never told) and it would be onboard the next day (The 13th which is today). Subsequently i have heard nothing and just want to say i would not recommend this shipping company to anyone ever. Very very disappointed.

Keith Stevenson - 2020-12-22

Terrible. Goods sit in depot for days. No one contacts you, and it's impossible to call a human being. Automated responses say someone will call then they don't. Finally you go to the depot to pick up the thing TNT seem incapable of putting on a van to your house and they walk around for 10 minutes before finding it. This isn't a one off experience. I've had two other very similar experiences with TNT, who are laughably calling themselves'the people network'.

Andrew Phan - 2019-10-27

Automated telephone service can be a bit challenging to deal with. The operator was fine.

Adam Pest - 2020-06-17

Damaged my TV in transit, wouldn't compensate for THE DAMAGE THEY INCURRED because there was no insurance selected from the supplier.

Matthew Pietrucha - 2017-12-20

The driver didn't even knock on the door, just left a slip in the mail box and drove off. Then customer support couldnt contact the driver to find out the location of my parcel, unwilling to send the driver back 2 minutes after he dropped the consignment note and unwilling to confirm if it was possible to pick up the package from the depot this afternoon, unable to be supplied with depots phone number.

Debbie Hadfield - 2020-03-11

Customer service rating 0/10 Impossible to contact and speak to an actual person. Unreliable and frustrating! If I ever purchase anything again I will Be asking who the freight company is first! I won’t be using TNT again. 1 star because that’s the minimum allowed

Grant Zhang - 2020-08-25

Sorry we missed you card delivery service

Morgan Lewis - 2019-05-31

Terrible service!! Watched the delivery truck not even attempt to come to my house as he turned around and sent me a message saying "we tried but you were not home". The only phone option is automated and the parcel was 2 days later than they had promised.

Matt - 2019-12-11

Customer service was good, everything else was disappointing so far, they gave themselves a 3 day window on estimated delivery time and managed to miss it

Joey Saliba - 2019-09-03

Really nice people to deal with

Michael Brooks - 2018-04-26

TNT is by far the most frustrating company I have ever dealt with. Can you give a zero star rating??? Don't have my goods, cant speak to a human, contact phone number goes to an automated service which is irrelevant, no return phone calls, no help. Disgusting.

Brody Lambert - 2019-10-14

Poor experience, Confirmed delivery would take place today prior to 6pm, only to receive a tracking update at 5:30 saying that the parcel was unable to be delivered due to time constraints, called customer service to then be told i am unable to pick the package up myself and now have to wait for re-delivery

Jenny @ Bbc Cleaning - 2018-01-22

There are no phone number to call. The email can never got answered. The customer service of this company is s...

Deaul Jannah - 2019-03-28

Literally the WORST parcel delivery service to exist.

Trent Hams - 2020-08-04

Lazy delivery service

Ross Pt - 2017-10-05

Easy parking and great service

Hugh Powell - 2017-12-05

Redirected my package to a random address, and could not explain why.

F Y - 2018-03-06

we still wait the driver。horrible service

Matt P - 2018-12-23

Great service

Daniel Pisani - 2019-11-27

Absolutely Terrible

Suhaib Ozan - 2017-01-11

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Houston Hobden - 2016-10-21

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Mitchell Wilmott - 2019-12-23

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Rajeev Reddy - 2021-10-15

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