Toll Express Newcastle, Cardiff NSW

Pete Roache - 2021-11-20

Helpful, turned my item around that was headed back to kogan and delivered it..

Bruiserfox - 2022-02-02

Totally awesome service. Had a confusing problem with a delivery and they went out of their way to help me. Fantastic!!👏👏👏

Flex316 - 2022-04-26

1 day early happy.

Anna Yes - 2022-08-23

Closes too early no time after work to get stuff

Chan Myae - 2022-06-07

Literally threw the "attempted delivery" card into the letter box located on the exterior of the apartment. Just so you know, we also have another set of letter box located within the lobby where the lift lobby is. Thus didnt even bothered to leave the parcel within the apartment lobby like an other Carriers, let along calling up to let me know about the delivery.

Tandl - 2022-05-10

The most unprofessional business to deal with.

Blake Wilkinson - 2022-02-18

They are a bit mixed some deliveries are delivered to my door. I had one delivery driver had a bad attitude. My delivery was damaged. Toll is the company that will damage your freight. There are way better companies to use other than Toll is all I can say.

Bennette Li - 2022-03-29

Super Super worest delivery service ever met. In order to rereive my parcel on time, I asked a day off today at home just waiting my parcel (29/Mar/2022), parcel not come but I found a empty 'Toll Note' in my mail box , when I check online , it showed delivered !!!! How can this happen? The deliver driver didn't press the door bell, also there is phone number on the delivery labelling, why can't just make a simple call ????? when I called the TOLL, it said its delivered, where is my ITEM???? Why can't TOLL driver just make a simple phone call ? worest delivery service ever met.

Carol Calderwood - 2021-09-27

No collection point named on card. Get to collection point to find out that a PIN number is required and I haven't been given one! Pathetic lack of information and instruction on where and how to collect! 😡

Anita Nelmes - 2021-08-29

Can only rate 1 star as 0 is not available. Still waiting on a delivery from 2 weeks ago. No one responds to phone calls or emails. I can see my delivery sitting with some bits of it in Newcastle and some in Sydney, on their pointless tracking app. Complaining here is my final option .. I'm sure it's a mute exercise and no one will respond to this either!!

Huy Pham - 2020-12-10

I am at home but they don't knock. And I also accepted to go get it. but they don't have a specific address. but they have 2-3 warehouses. I just found on the map and came. but not the right place to get it. and I have to travel a lot. to them served by yelling at me. I said the next time you go to the specific address but they argue and justify their actions. It is recommended not to use this shipping service

Pizzasquids - 2021-10-15

DO NOT RECOMEND! Ordered a desk 5 weeks ago. Received the top and am still waiting on the legs of the desk. It's stilling in the Newcastle depo. I've rang up twice as I was not contacted back the first time. kind of thinking of hiring a Ute and going to the depo to pick it up myself and get my money back. Will never use a company that delivers with Toll again.

Christine Miller - 2018-12-11

Toll refused to deliver to my house as I live on an unsealed road. That in itself is fine. It is my choice to live in a rural area. However, Toll needs to be honest about where they will and won't deliver to. I had to pay $27 to pick up my own delivery. In future, if I wish to buy something online and the delivery company is Toll, I will just keep on scrolling. Just be honest Toll, that's all I ask.

Touqes - 2020-09-23

Terrible delivery service. Delivered a fridge to the house and refused to install the fridge in the kitchen as they came to the job site unprepared with no blankets or correct dolly to complete the job. Now refusing to speak with the company who contracted them. Would not recommend.

Chris Collum - 2020-09-22

Only getting one star as zero is not an option. It is hard to understand how a company, who's very job is to deliver freight can be so poor at it, I think if they tried to be any worse they may not be able to. Poor service, as in they don't deliver parcels, ZERO communications, none, several calls, not a returned call, not an email, I understand I am asking them to do something outside of their normal scope of work, as in deliver the parcel I paid them to deliver, but this is a joke. 2 weeks its been in the depot, not sure when they will get around to putting it on a truck. Use any other company, use a florist or a dentist, as I am sure they will do a better job than this bunch of clowns.

Ricky Marshall - 2020-09-23

Worst customer service it's crazy how that lady working the desk is still there 😳

Ian Jones - 2019-02-08

A simple hone call to Toll had me on hold for 38 minutes and when the call was answered I asked the lady to hold on for a minute while I finished up on another business call. She hung up on me. As I write this review I am on hold again at 34 minutes yet to be answered. You can get through to the ATO or Telstra quicker. Terrible customer service.

Michelle Lewis - 2019-07-30

absolutely disgusting. I was at home driver didnt even come to door, put card in letter box. He sent the item back to Lillyfield in Sydney when I live in Newcastle 2 hours away. Trying to get parcel resent a joke. This us my grandsons birthday present that i can not get anywhere else. Totally frustrated

Alicia Smith - 2019-11-01

Literally the worst, most unprofessional service I've ever dealt with. I was told on 28/10 my package would be delivered on 30/10 and I had to be home or it would be sent back to the depot, so I changed the address to my work address. No delivery on 30/10. Called 31/10 and was told it takes 24-48 hours for redirection to be set, and I would receive a message by 11am about the status of my package. By 12:30pm I'd heard nothing, called again and said I would go pick the package up from the depot and was advised they can't do that and they need 24 hours to lodge the request, so I left it as being delivered. Called this morning and was told it had been requested for depot pick up which I never advised to do. I'm now getting the run around again and getting told they need to lodge another request for delivery which will take another 48 hours.

C Moore - 2018-08-14

Delivery service. What a joke. Failed to deliver a parcel because they couldn't get down a direct road. Didn’t want to divert around. Only found this when I called them. Where is the customer service? Clearly you need more capable drivers. Stayed home all day just to wait for a no show delivery. Funny that other couriers like Fastway and Aus Post can make deliveries on the same day. And yes, that road was diverted all day

Emma Cutting - 2017-05-02

Probably the worst service I have ever experienced. I have organized 2 times for my parcel to be delivered and I have yet to received it. When I rang the phone number the customer service officer was extremely unhelpful and hard to understand (obviously an offsore phone call). I now have to drive half an hour to go pick up my modern as it will probably never be delivered to me.

Elizabeth Calvert - 2020-03-18

Dont deliver on time and went to pick up from them. Bad customer service and heavy box and no one to help

Tom “hodgoes” Hodgins - 2019-07-12

Have asked for a redelivery twice, Once to my home and once to my work. Was at the front desk and received another toll delivery for work. but my personal delivery was not delivered because there was no one there. My work was open 8:30am till 5PM. Hopeless

Amanda Bailey - 2018-11-29

DISCUSTING u email me 2 days saying wait at home and nobody comes or rings. I want my TV. ..

El Anna - 2017-11-01

Rubbish delivery company. 7 days to deliver from Sydney to Newcastle (160km distance) they make you wait like a fool. A disgrace . Customer service does not apply to Toll

Aman Brar - 2018-09-28

Slack, negligent, neglectful, careless, inefficient. Incompetent, disorderly, disorganized.

Bill Sentysz - 2018-05-28

EXCELLENT SERVICE AND SUPPORT

Sharmila Karki - 2020-09-15

Very bad.

Keinan Wahbi - 2018-08-01

Worst service ever received such a joke

Dave Adam - 2021-10-13

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Brendan Davidson - 2022-02-18

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Aaron Futcher - 2018-10-24

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Andrew Goodall - 2022-03-16

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Mick Norman - 2016-11-01

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David Thomlinson - 2018-06-18

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Amit Kc - 2022-09-12

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Tahlia Corrigan - 2018-05-11

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Trev Hogan - 2018-12-08

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Adam - 2019-07-03

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Garry Wickert - 2019-07-05

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Himanshu Roy - 2018-07-14

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Trt Vitor - 2017-10-20

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Robert Moxey - 2021-03-22

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