FedEx World Service Center, Enfield NSW

Anthony - 2022-03-31

I was quoted a figure of $260 to collect a book in the U.S FedEx, without my agreement or knowledge, charged my account $722.74 I am now going through the legal system for a refund. Be careful! Hard to contact anyone.

Yana Nana - 2021-09-09

Who know how to get our parcel quickly? I been waiting for too long already😭 so disappointed with their service. Spend money on this service is not worth it😢

Mjp - 2022-11-08

Just a nightmare company to deal with. I do not know of another company that so consistently fails to deliver or communicate. If you have any other option go for that instead. I am truly speechless at the variety of ways these guys fail in a different way every time…

Shavir Harrysunker - 2022-08-31

I was behind a truck (Plates: CB Z4 DD) He/she attempted to turn right when the light turned green but the arrow was still red, a pedestrian was crossing. Lucky there's no red light camera on this particular intersection otherwise he/she would have gotten flashed / fined and oncoming vehicle would be wrongfully blocked.

Alex Concepcion - 2022-04-18

Visited in person to ship. Helpful customer service staff went the extra mile to help package and send my parcel. Not the most pleasant, but got the job done.

Milan Pokharel - 2021-11-01

Although they have poor delivery service customer service was really helpful. Staff at the station was really helpful.

Liliana Stevani - 2021-09-03

Waiting for a Father’s day gift ordered on the 19th of August with Express Shipping. Still no sign of delivery and no idea of when and if it will be delivered. Called customer service no one has any idea of anything and I am not allowed to go and pick up my delivery. Every day there is a scan of my parcel saying delay beyond our control, what does that mean??? The only thing I know is my partner’s first father day gift will Not arrive on time, so I spent $90 for no gift. Thanks for offering and charging for a service that you cannot provide Fedex. Your express option is a joke! Maybe you should put on hold your service for a bit instead of charging people for something you are not providing. Extremely disappointed with this service and communication.

John Atkins - 2023-03-25

Great service. Easy Pick Up. Polite and Courteous staff at the Enfield Depot. Thanks

Zarna Prajapati - 2022-07-12

We as a pharmacy worker send 10 to 15 parcels a week, and Dom - our pick up driver is so so good and always on time. Never miss a day and also if he goes on holidays, he communicate with replacement drivers and all of them are great. You guys are doing great service. Thank you again Dom for always considerate and looking forward to see u again... love your work.

Sheila Krishnan - 2022-03-02

Excellent service when I went to drop an envelope off. A bit pricey but reliable.

Toni Maclaughlin - 2023-06-19

Champagne prices for service so poor that I don't understand how they stay in business! I was not offered a choice of carrier and charged U$475 to ship 3 boxes. Only two arrived. The other was apparently delivered and signed for - just not to my home. Their investigation dept didn't do anything. They recommended that I go looking for it!

Susmitha Reddy - 2022-04-27

Don't waste your money and go with DHL if you could. I had a parcel due on wednesday and we were home all day ,got a message from FedEx that parcel will be delivered by end of the day and its in the truck but we never got the parcel. Worst customer service and the person who assisted me on this issue doesn't have any idea of what she is talking about Will never go with FedEx again

Adil Khokhar - 2023-08-08

HIGHLY RECOMMENDED. Giving 5 ⭐️⭐️⭐️⭐️⭐️stars only because of the great man ASHRAF ALI that served me at the fedex enfield depot. His customer service and common courtesy is above and beyond. I have opened my business account for future shipments just because of this man. He is such an great asset of Fedex enfied. Good on you Mr. ASHRAF ALI. I wish him a good luck for his successful reputation being FEDEX customer representative.

Aj Lovatt - 2021-07-30

Was told 5 days in a row that my package would be delivered and im only 8kms from the depot get told ill be called back and nothing dont use tnt for anything terrible service. Will be taking legal action for false information and misleading services hopefully oneday google can make it so u can minus stars

Ryan Wood - 2023-01-22

Tracking good. Service good. It came in one piece

Hossain Karim - 2022-02-16

Why does a joke like this even exist ? At this point it's quicker to get an item from USA to Sydney than from a depot 5 minute from my home to me. 7 days in warehouse with no movement, did they lose it? Will they deliver? DHL is the go to for the service. Not rubbish like this

Jaroslav Murarik - 2021-09-10

This is "Express Delivery" by FedEx. Tracking looks like its auto generated as the delivery date kept changing each day to following day, then changed to "pending" with no ETA. Still no package, no ETA. Only positive is nice support staff over the phone.

Soohyun Jeong - 2021-12-30

Even though I was at home, I left my card and went away. I was frustrated, so I applied for pick-up at the service center twice, but when I went there, the delivery was out. Both the service center and the head office are told to evade responsibility and come back.

Bob Keene - 2021-09-03

Unbelievable bad, I have been waiting for this parcel for over 2 weeks which has now caused me in liquidated damages because I couldn't get on hold of this parcel due the depot being shut without notification. I have tried contacting numerous times but nothing could be done. Not happy

Audio Addiction - 2021-07-29

Zero stars!!! You guys suuuuuuuck !! Suuuuuuuck Don't waste your time people. Use airroad and save your sanity

Muhammad Atif - 2022-04-16

Terrible service. Staff does not know their job. They dont pick up calls and when they do. They begin transfering your calls and same story you repeat again and again to each one of them but still they dont know what to do.

Luke Tumeth - 2021-09-06

Fedex is the worst possible courier service available my parcel has been sitting in the back of a trailer for over a week and the only choice of shipment out of the US is priority international shipping which is over priced and have been told that you will receive your package when it ready I think that sydney will come out of lockdown first to be honest absolutely terrible service

Johnny D - 2023-07-23

Truly lazy, incompetent and pathetic service. Mind boggling that this company is still in business. Absolutely awful customer experience.

Robert Giblin - 2021-08-18

TNT made an absolute mess of our delivery from Melbourne to Sydney. A week after the initial pickup in Melbourne, TNT couldn't find the package. I had to track it down in Sydney and go pick it up from another suburb. Sort of defeats the purpose of their core service. Service failure (10), service recovery (0). It will be interesting to see what, if anything, TNT does to compensate and make amends.

Melody Guan - 2022-10-17

Rubbish courier company. The worst I have ever seen. It's been over a week and I still have not received my parcel. I called several times. The customer service told me different story and I don't know when I can receive my parcel. I want to give them a ZERO start if I can!!!

Adam Braden - 2022-10-18

Talk to there people on the phone and you will never get your package. Go there in person and pick it up no issue.

Asif Iqbal Official - 2021-05-03

I suggest don’t use FedEx. I checked my box is waiting in Enfield and it suppose to deliver today . The customer care people suggest me to wait till 5:00 pm to get the delivery but i haven’t get the delivery yet. When I request them to call the driver they reply they don’t have driver’s cont no.

Jack Johnston - 2022-02-22

Only giving one star because you can’t give zero. Story is too long to explain. Extremely incapable company.

Joshua Smith - 2021-09-23

0 stars, package for business been there for a month and have no idea when I will receive my package, general covid excuse, like everyone else who writes reviews here, dont use them, try DHL, much better.

Eugene Liwag - 2021-06-10

slowest delivery.. Item from overseas is already in Australia but takes a week to get delivered to an address less than 10km from the depot. You can't even go to the depot and get the package. terrible service

Boksiri - 2022-08-25

HORRIBLE DRIVERS I WAS HOME ALL DAY WAITING FOR THE PARCEL BUT THE DRIVER JUST PASSED BY WITHOUT LEAVING ANY CARD IN MY MAILBOX. RANG CUSTOMER SERVICE BUT THEY DON’T EVEN WANT TO TALK ABOUT IT.

Mes Zhou - 2021-08-30

Never experience any other logistics company with such a rude attitude. It’s not one customer representative, I called 6 times, 3 of them are exceptionally rude.

Mark Faytrouni - 2022-10-17

Missed delivery they leave a card ready for collection they don't tell you when or where until there princess driver decides to finish work for the day then put's it where he likes and you have to chase it around. All because to lazy to call and ask if they can leave it on-site I paid $150 for priority service appalling

Kwok Demi - 2022-03-30

Received SMS at 12:20pm said the parcel will deliver today, I waiting at home whole day, at 6:30pm I received another SMS said TNT was attempted to deliver to my place and I were unavailable!!! Totally lie!!! I waited for whole day, no one come!!!

Sahib Singh - 2021-06-24

Fedex is one of the worst courier services I ever used. Whilst no one was at home the house is on auction apart from myself no one else has the keys to the house. The courier driver delivered Parcel to a Made up name. Absolutely pathetic. I called Fedex up to follow up on my parcel and they kept telling me that it’s been delivered and you check on your end. Although I kept telling them to deliver it to the nearest post office as I won’t be home as m out of sydney. And despite no one being at the residence Fedex kept telling me that the parcel been delivered and signed by some person called “Stacey”. Yet the driver kept the parcel to himself or dumped it somewhere. I had some of the most important things in that parcel. And I even paid for the delivery. Yet I didn’t recieve my parcel. Therefore m advising you not to ever ever use Fedex such a fraud this company and it’s drivers are can’t be trusted.

James Pottingham - 2021-09-04

THIS FEDEX TNT HAS HAD COVID CASES.. SO IF YOUR WONDERING WHY THERES MAJOR DELAYS THIS IS WHY... THIS FACILITY MAY REOPEN ON MONDAY.... FYI

Lisa Totani - 2022-07-21

if ZERO stars was an option, i'd give them that. CANNOT comprehend how terrible their customer service, tracking & communication is. Long story short - courier booked online for large crate from SYD to MEL - they collected after extreme hassle then dropped at their holding warehouse 4km away because the item was not on a pallet. THIS WAS NEVER COMMUNICATED while booking. 1 week on and it is still sitting in their holding warehouse waiting to be "returned to sender" totally useless.

Saif Rahman - 2021-01-28

Dear FedEx, I think the way you are providing your service, it is high time to shut down freight service and think about something else. If you still want to continue, for god sake provide a cell phone to your drivers so that they can call the recipient before dropping sorry we missed you card. Your are charging customer's kidney & liver for the freight service which though take million years to arrive, I am pretty sure you can easily afford to buy a cell phone for the drivers.

May Godenzi - 2023-07-07

Ashraf Ali was extremely helpful and helped me locate my parcel for my client who was in desperate need of the item shipped from Germany, like to extend my thanks to him and his team, and lady by the name Angel from head office.

김병성 - 2021-09-04

It's been a few days since the delivery date, but the delivery was not successful. no answer It's frustrating really

George Stamiris - 2022-04-17

Worst delivery company ever.im waiting for my parcel.in the morning says on board for delivery and in the afternoon says delay for local reasons. Next day the same but this time in the afternoon said that they came but I wasn't at home. They are lying because I was at home and because was my daughters birthday I was at the front from 14:00 until late. I was doing bbq. And the birthday party was at the front. Don't trust this company they are lying. If i could 0 stars

James Adair - 2021-07-08

THET PUT YOU ON CREDIT HOLD OVER A $15 CHARGE WHICH IS THEIR FAULT. USELESS HOPELESS COMPANY THAT DONT REPLY OR TAKE ACTION ON EMAILS. AVOID IF POSSIBLE

Tien Pham - 2022-02-07

Better go with UPS or DHL. The staff is lazy and not helpful at all. My parcel was delayed for 10 days and staff didnt really want to help

Pablo Insacious - 2021-09-15

Pretty lame effort or any compensation for such a big company when they take over a month to courier an envelope from Melbourne. Cant imagine if it was a deadline involved. Pick up your act.

羅云彤 - 2021-09-01

My international parcel will arrive in Sydney on Monday. I’m Asking every day. told me that this point is off .Is there no other point for delivery? At such an expensive price, problems can't be solved

Tom Weegle - 2023-06-14

BY FAR THE WORST decided to just leave a paper slip saying i missed my package later checking my camera seeing the driver didn't even care and left a slip and took off WHEN I WAS HOME and didn't even knock now I'm going to have to wait even longer considering it takes 2 weeks just to get something from China to Australia both in major citys go to DHL

Roberto Barros - 2023-01-21

They helped me our while there. Very happy.

Surprise Me - 2021-08-29

Very poor service, customer service acts as if they're doing a huge favor to you. After a week, I figured out there's a delay due to COVID. Got a text message a week ago stating, delivery was due on the day. Wasted a lot of time waiting.

Aasish Joshi (aj) - 2021-10-22

PATRICK You are a Legend. One of the best service today. 3 months back I had a bad suggestion by a person in the reception because of which I had to pay extra because I guess the person was new. But today thanks to PATRICK who was of great help. Thanks Patrick YOU ARE A LEGEND🙂🙂🙂

Mamata Sahoo - 2023-02-13

Nice staff. Very quick service.