Toll Global Express Gold Coast, Arundel QLD

Kylie Johnstone - 2023-01-12

Terrible service. Three times a row, I have waited for a parcel and they just throw something in your letter box and don’t even knock on the door, even though you have waited all day for them at home and then you have to collect from another location. Lazy drivers.

Magus - 2022-12-02

Hopeless. Not sure why companies still use them. Have been waiting for my company laptop for 3 days which means 3 days of lost pay. Courier left a card and did not ring my bell even though I was at home all day. No SMS tracking or any updates. Used their webchat, assured me courier would deliver the next day. Spent all day waiting with no delivery. Called their overseas call centre and learnt package was still sitting at the depot. No reason given. Asked address of depot in order to collect in person. All they could give me was the suburb and it may take another 2-3 days to get the approval to collect in person from the depot!!! Realised they can't pick up the phone as they are overseas and have to communicate with the depot via email!!!. I can only hope I can collect in person as no guarantees that I can and no guarantees if the courier can also deliver after the weekend. Awful service and equally bad customer service. Use another courier service to avoid this nonsense.

? Essendon89 ? - 2022-10-26

The absolute worst delivery service unable to deliver cause they couldnt find my house idiots

Meik Filipovic - 2022-11-09

Damaged $10,000 of car parts sent up, they claimed it was their fault for mishandling the crate and thinking it was rubbish which resulted in breaking the box but they have still not done anything to fix it. The number i called refused to give me their managers number so i can escalate the situation, got told they will call me back and still havnt . The only option i got given was to return my parts to the seller with no compensation.

Grace Crump - 2022-05-12

Lost parcel.. over $400 worth of good. Call centre over seas. No local number to call. No one can give me any information that I don't already know... parcel has been sitting at depot for a week. A local phone number or even an Australian to speak to who is in Australia would be great Bad Form Toll... Bad Form 👎

3xjax - 2022-11-03

They didn’t Evan knock on the door they just drove past and said they didn’t fell right dropping it off I LEFT A NOTE TO SAY LEAVE IT AT THE DOOR I WAS HOME ALL DAY HEY DIDNT KNOCK terrible just terrible company

Affaq Mushtaq - 2022-12-21

Very poor service unable to deliver on time even parcel at the depot I tried to contact customers service for collecting parcel in person they said we send you a text message when your parcel is ready for collecting still waiting from last 3 days didn't get the message worst service ever

Henry Hsieh - 2021-04-28

If you wanna get your stuffs delivered, don’t go with Toll. Their drivers don’t know what they are doing.

Aaron Nipperess - 2022-06-09

Everything about toll is bad. Their delivery service, customer service and depot.

Geoff Sharp - 2021-04-13

Can’t even talk to someone to get a quote, am going elsewhere

V C - 2021-11-03

I have been in the phone with this company for 3 days already tracking down my package that says it’s up for delivery every single day but never arrives, when I call the say “oh actually it wasn’t in route for delivery” what a joke! Also, can’t pick it up because you have to book first? A next day delivery has become a week!

Pcfixit Business It Solutions - 2022-07-22

As a Small Business based on the Gold Coast, we heavily rely on freight and logistics providers to allow our just in time operations to support our clients. Once a day we see our the driver from Toll Gold Coast and it's been great to build the relationship with them.

Roz Deagan - 2022-08-12

Terrible was home when they said they tried to deliver my package.

Daniel Zeolla - 2021-11-26

Horrible Service! It is unbelievable the lack of customer care and procrastination. DHL Express provides a way better customer service & delivery system. Avoid it!

Cameron Davey - 2021-12-24

Online delivery from jb hifi. First delivery attempt Wednesday rang doorbell by the time daughter got to gate had already left. Can see by camera footage it wasn't long at all. Thursday same thing though can see driver drive past as daughter stood out front of open front gate... Thursday arv tried to organise pickup from drop box at ormeau 7 11 apparantly. All we be good by 2pm. Rang at about 1 to enquire about code we need for box to get package which is a Christmas present. That service at ormeau 7 11 option is closed and has gone back to depot at Ashmore. Im thinking the has got yo be a joke??? Serious? Now 2.45pm Friday two calls this morning still no idea when I'll be able to pickup from Ashmore... its Christmas eve if I don't get it today I'm not getting it . Call for help and they just don't care. Can't tell me when I can pickup.. nothing!! Horrible service.

Sharon Campbell - 2021-10-08

Received card to say I'd missed my delivery But no where on the card does it say where they are located tried to ring then only to get though and then be hung up on poor service

My Alfred - 2021-10-27

Worst worst worst. never got cad to say thy couldnt deliver. never rang to even check if was on property, organised a collection point then they sent to wrong address again and said that they couldnt redirect even though it was there mistake. NOT HAPPY

Gail Rae - 2021-04-14

Did not even intercom me!

John Jongebloed - 2017-09-21

Don't know if other people were having a bad day. I have used this company once to freight a large fuel tank from Melbourne to the Gold Coast and they were brilliant. Price was excellent as well. Driver was great. Support staff were great. I have recently got a quote from them for other work and their price was more than competitive, about half another price. Seriously, give these people a go.

Leeroy Short - 2020-01-16

they delivered to wrong address. when i called to enquire about this they said they would ask the driver if he delivered to the correct address....... of course he thinks it the correct address if he gave it to the unknown person that signed for it...🤦‍♂️

Bruce Jones - 2018-06-20

Toll drivers appear to be mixed up. I was home all day and no one rang the bell or left a card yet their system showed a missed delivery which was carded and the item returned to their depot. The driver definitely gets a zero for effort.

Adam - 2020-10-27

Absolutely pathetic service. They lose parcels before delivery even though a delivery on board SMS is sent and then when they re-deliver they don't bother knocking and leave a 'sorry we missed you card.' Now I have to drive 25 mins to the depo after taking time off work to fix your below par service. Never will I use toll again!

Jordan “jordy” - 2017-12-06

Had a housemate home waiting and nobody came yet Toll is sorry they missed us, apparently not sorry enough to leave a card though. Honestly just a pathetic mess that makes Australia Post look good. Toll, if you were looking for a better review...sorry I missed you.

Bluegum Joinery - 2018-08-13

Three large skids that cannot be missed have not reached my clients. If they've missed my clients on drop off, why don't they use the phone numbers that they ask us to write down, communication skills are dreadful !!

Hektap - 2016-07-11

My parcel came quicker than I expected. Quiet happy with them.

Rachael Campbell - 2019-02-06

If I could give zero starts I would. I am now going to collect my parcel as the inexperienced driver cannot fathom a delivery address. We receive deliveries day in, day out from other companies and we live on a main road, but it's just way too hard for toll.

Amber Demas - 2018-12-05

Customer service cant tell me where the depot is for me to pick my parcel up from.. given 2 choices to either book a re-delivery or pick up from depot. What Tha?

Apk Electrical - Adam Kirkwood - 2017-06-11

If there was a "0 Star" I would be posting that one.. Customer service was terrible, they don't seem to care about the public or your parcel. Hurry up "UBER Parcel Delivery" to make some decent competition and make companies like Toll GC who don't care realise that customer satisfaction does matter.

Artin Goc - 2016-10-02

What a useless company, call centre in Phillipines, they don't care and no Idea about service and if you ask too many questions they send the product back to the seller. Or you have to wait from 8.00 A.M. to %.00 P.M. to receive if you are lucky.

Maz H - 2018-10-11

Great friendly staff and service

Ella Hambridge - 2019-11-12

Always pretty slow to deliver compared to other couriers in my experience e.g tracking says they have the parcel but it's not for delivery until the next day. Never been asked for ID on collection and everyone is a bit disinterested e.g. you can stand at the counter unacknowledged for quite a while before any enquiry is made. Having said that they probably get a high volume of commercial work.

Geoffrey Delphin - 2015-12-23

Absolutely. Hopeless service My perishables have been sitting in their depot for two days (lobsters) from Tasmania ????????????. Tracking advice advised truck loaded at 7.30 am this morning ( mind you day two) but still no parcel. Half the day has gone????????? We live approx 6klms from their depot. . Been trying to contact them but guess what ?????? They won't answer their calls ONCE BITTEN..........TWICE .........SHY. TOLL. YOU ARE. HOPELESS DON'T. SCREAM WHEN. YOU GO DOWN THE TUBE.

E Story Pink Google - 2016-07-22

Can't get a person to talk to - Tracking says was delivered half an hour ago but not here - call to advise and just get a system robot who will not give me phone number for a store less than a k away - guess I'll be in my car.

Sharryn Mcneil - 2016-03-24

The recent service we received from Toll was disgraceful. Tried to get redirected the next day but because of daylight saving, I missed the cut off time. They didnt go out their way to assist and in the end we did their job by collecting the parcel. What a joke.

Alexander Noakes - 2016-10-15

Horrendous customer service. Parcel 3 days late even though paid for guaranteed express. Call centre can't help absolutely useless, could not even tell me the address of the depot to pick the package up.

Marilyn Gunston - 2015-07-07

Absolutely pathetic...never answer their 13 number phone or return calls...still waiting for a delivery from Brisbane to the Gold Coast that so far has taken 5 days

Jon Purcell - 2018-03-08

Absolutely Useless

Kayci-rae Lee - 2016-12-08

Where the hell is my package? It's for family Xmas gifts. Seriously terrible! I've been trying to get onto you mob for 2 weeks!!!

Blair Solomon - 2019-05-14

Thanks toll

Yang Zhang - 2017-07-05

The worst courier I have ever used, there is no one, there is no phone before I come, I can only waste a day waiting for the courier to arrive at home, because you have no idea whether the courier will arrive at 9 o'clock or 6 o'clock in the evening, if I can, I don't even want to give a star

Jeanette Martin - 2018-01-27

Helpful staff

Stephen Ward (swardmusic) - 2017-01-05

No customer service

Dax Neech - 2015-12-04

Delivery driver was in a foul mood

Shannon Band - 2016-01-28

Rude staff

Jacque Lowman - 2015-03-06

-

Mark1957 Dickinson - 2019-01-18

-

Sutherland Rod - 2022-09-22

-

Morison Liu - 2017-03-13

-

Adrian Mcleod - 2018-08-19

-

Ken R - 2019-06-02

-