FedEx Station, Paget QLD

Tina Pascoe - 2023-08-14

Hopeless service, i ordered and paid for urgent overnight delivery, 6 days later still trying to find the package. Called at day2 and again day 3, no call back. Call again day 6, they are absolutely no help. Not happy! Where is my package TNT???

Peter Mcphee - 2022-10-27

Easy parking quick and friendly staff

Joseph Bugeja - 2023-04-22

Good service, easy pickup.

Chris Wright - 2021-11-18

Good service, good tracking information, been on time, if it's late, they let you know on the tracking site

Adam - 2022-04-11

Awesome staff. Will go above and beyond to help out and/or give understanding if things are delayed

Jessica Stapleton - 2022-04-23

Sharon was so friendly and helpful, she managed to sort out our package and went over and above to help us out. Highly recommend this company.

Anne Whitson - 2023-07-28

Parcel went to wrong address

Shane Kelly - 2021-08-30

Live in remote qld purchased a piece of equipment from S.E corner TNT fed x service area refused business not an account holder no ABN number no service even though able and willing to pay TNT Fed X refuse to service the average australian battler . FED x lives up to it reputation its like being on a desert island talking to a basket ball !!

Kym Fletcher - 2021-11-23

Two days its been meant to be delived and than nothing I called and was even told it was differently coming and still nothing

Mick D - 2022-10-17

Pathetic customer service. Was sent an overnight express parcel and it was neither. The most incompetent company in Mackay. No way to speak to anyone either and have to go through a call centre. Avoid this company at all costs. Would give zero stars if possible.

Andrew Bauer - 2022-06-17

Not happy at all. Rang their office 5 times to confirm that an urgent parcel was being collected only to be told at 4:30 that oops, we had slipped out of their system and we would have to rebook for a Monday collection. This is how great businesses go broke.

Henry Jorden - 2022-09-12

Couldn't understand how to send a parcel without an ABN number. Made a number of phone calls only to be directed to the same website that I couldn't understand how to use.

John Poole - 2022-07-12

Dissapointed that there is no way to contact your local depot has to go through southern center’s and very hard to get them to put you through to fix a simple problem Problem was eventually solved with good customer service after been passed around bit Worth another chance

Emmanuel Buri - 2021-06-08

If there was an option of zero star i would rate it. Because i do not believe it even deserves one star. Unprofessional and super expensive, please use anything else.

Gavin Elmes - 2022-07-28

Absolutely dreadful service by the local depot. Delivered our parcel to the wrong address, 6 phone calls and 2 days to rectify even tho the parcel is in the next street! This is appalling customer service! If I could give NO STARS I would.

Les Shaw - 2022-06-06

Appalling "service" from TNT Mackay Branch. Tried to contact them this morning as expected delivery today. Their details falsely stated they weren't open until 10AM. There are no direct contact details for the Mackay Depot. Parcel was supposedly delivered today. After 4 phone calls and 3 more hours waiting for their delivery driver to return I've had enough. Disgusting way to treat customers.

Amandeep Rana - 2022-10-24

Good

Josina Van Der Kuur - 2021-06-09

Useless mob

Jay Tremble - Tri Plumbing Services - 2019-07-15

Disgusting service... will never use again... Were advised freight was not collected when it was... was not delivered when advised and contacted help desk 3 times to speak with Supervisor... They couldn't be bothered to call me back... AND THEN CLOSED THE JOB!!! As I said... DISGUSTING SERVICE!

Terrence Quinlivan - 2021-02-02

10/10 Outstanding staff!

Kodi Ward - 2019-08-21

Terrible service. Waited there till someone notice I was there. Went to pick it up and said in the truck. So signed it. Then waited home. Rang them up and they said we don't deliver. Very run down place. Smells bad in the office. Useless staff. Fast way and star trek are far better.

Peter Blonde - 2020-06-22

Received "SORRY WE MISSED YOU". Give them a call asked where we can pick item up. The answer is wait for our call, phone call never comes. Afternoon called them again answer is the same as in the morning. Still don't know where is my item. Extremely bad service.

D S - 2019-06-07

Fantastic staff from admin lady to both delivery drivers. I did have trouble with automated phone system. But when I got to talk to someone they were very helpful. Would definitely recommend the mackay branch.

Lydia Blehm - 2020-12-07

Absolutely disgusted, we have been given the run around since Thursday last week. TNT will not speak to us and KIS corporate are treating us like second class citizens because we are angry. What do they expect when they keep passing the buck. Due to be delivered Wednesday, then they ran out of time Thursday, Friday no one can tell us what happened. $700 parcel missing and now they say today they tried delivering it but no card and we were home all day. All they can do is rearrange another delivery day.

Pamela Olsen - 2021-02-11

Absolutely terrible service. No calling card left, then only one phone call follow up. Hey left a message saying to come pick my parcel up by a certain date, and when I did go before that time they had sent it back instead.

Sahri Lovett - 2021-04-01

Mackay branch TNT - atrocious effort from delivery staff & depot manager. If you can avoid using TNT, do it. This is consistently the worst company to deal with! The only thing they are consistent with is NOT attempting delivery. When our orders need to come through TNT we cringe!! We are a well signed business on Bedford Rd in Andergrove with an address that is all over Google for 3 years now. Clearly signed and staffed 8AM - 5PM with a shop front facing the main road. We receive deliveries WEEKLY from every other company in this town without a problem. There is a carpark to park up in and easily access us. There is NO contact number for Mackay TNT depot - they do that on purpose no doubt for the sheer amount of complaints they'd receive. Our sender used FedEx who when reaches Mackay uses TNT. FedEx have made multiple attempts to get an update from Depot manager for our delivery that is still sitting in Paget. 3 days sitting in Depot, and 3 phonecalls to FedEx down, I call FedEx to arrange to personally go to the dilapidated TNT Depot and collect it myself. Can't just do that though! Still waiting on a return call to say whether it is in there depot or onboard for delivery. If TNT just employed drivers that knew how to use a map or even better, KNOW THE MAIN ROADS IN MACKAY perhaps it wouldn't be an issue. AVOID TNT Mackay

Russell O'hara - 2020-04-09

Great service under tough conditions. Awesome work TNT. Thanks for the help and communication.

Aussie Muppet - 2019-08-19

Extremely helpful staff with very professional approach to service. I was very comfortable sending parcels with these guys

Breanna Deguara - 2020-07-01

Got a message saying 'Tried to deliver but no one was home'. Was being delivered to a business address, during open hours where there was at least 8 people there that day.

Sam - 2019-06-04

Admin rang me, and I had low signal, while moving to a high strength signal she hung up. Phone call lasted 5 seconds.

Charley Brown - 2018-02-07

Although we were asleep when they delivered we went into the depot and they were lovely and got the parcel to us the same day! Great customer service.

Bradley Ramsland - 2019-03-31

Sharron in the office helped when I had a few issues, very helpful.

Paul Stott - 2020-02-07

Very unhappy....will make sure freight never comes via these guys again.......in an emergency, very unbending, and totally unhelpful

Ahin Choi - 2019-07-24

I stayed and waited in my home whole last week but I couldn’t get my item. Of course I wasn’t able to see them, even though i was at home. JUST sent a message and when I got the message I checked mail box, but there was no card as well. Consignment number not accepted by website when tried to collect. So I tried to contact many times, but there was no friendly staff.

Krystof Tyl - 2018-01-30

Received 'Sorry We Missed You' but my whole family was home all day long. Someone could not be bothered. It’s a shame because without the delivery today I am not able to go to work tomorrow (broken foot and still waiting for iWalk 2.0 to be delivered via the courier). It’s also a serious problem for suppliers using the company as it is affecting their business’ reputation. I hope the company reads their reviews and treats them seriously as it is a good opportunity for them to improve customers satisfaction and get more happy customers. Thanks.

Nola Turner - 2019-08-13

Parcel not left at door although it stated on paperwork to do so. Rang and was told they don't redeliver, that I would have to pick it up at the depot. Next day did a 70 klm round trip to collect only to be told it was back on the truck to be redelivered. Drove back home and waited and waited. Rang again and was told you'll get a call back in an hour. No call. Rang after 3 hours and was told they would send a message through to the relevant office. Eventually got in car and found truck myself. Driver was apologetic and friendly. It is absolute rubbish that customers cannot call the local office. Having to go through a call centre is so frustrating. One quick phone call to the local office, could have saved 2 days of tearing my hair out. Would NOT recommend TNT to anyone!!.

Blinky Bill - 2018-12-11

They said no one was home....while I was out front of my place with the garage door up working on something. Even if they drove past I would have seen them.

Arunz Nairz - 2021-11-14

Gd

The Drone Bloke - 2018-09-14

Received a swmy card. Tried to organise another drop off online, the system is useless. Spent all the time to fill out the questions and details and it wouldn't submit it.

Bob Wilson - 2019-05-30

Very friendly and helpful staff.

Ruth Wickham - 2017-06-19

Got a message in the morning to say package was going to be delivered. Stayed home all day with front door open. No delivery. Got another message at 2pm to say that they couldn't make delivery as no one home. LIARS!! Guess the driver couldn't be bothered!

Glen Stapleton - 2019-05-16

Un helpfull

Jacinta Franettovich - 2017-12-14

No local phone number. Automated service might be convenient for them but not me. Are they trying to drive business away? Bloody hopeless.

L M - 2018-09-28

I'm so angry I feel sick. Rang morning of delivery to find out approx time, just wanted to know morning or afternoon to make sure someone was home. Was told 100% not before lunch, would be late afternoon before driver got here. Took off work at lunch to make sure I was home all afternoon. Got home to find sorry we missed you card from 11am. Rang again to try organise pick up but of course only get through to hotline, can't actually speak to Mackay depot. By the time they get back to me it's too close to their closing time for me to drive an hour to get there on time. So now I have another three day long weekend wait until I get another chance to waste a whole day waiting for a parcel that FedEx managed to get from New York to Mackay in three days, but TNT couldn't manage to get from Mackay to me (90ks) in what will be 9 days by the time it gets here!

Hernan Silva - 2018-03-19

left card even though i was at home. consignment number not accepted by website when tried to collect. no driver number.

Mischa - 2018-11-03

Good service here

Owen Tallack - 2017-10-17

Was drama, but was easily resolved.

Robyn Smith - 2016-12-09

Parcel not picked up and can't get a local number to call - automated phone service doesnt address my issue - Dont think much of the "people network" I just want to talk to someone!

Mitch Eckford - 2018-07-17

Package was not delivered, no card was left. Extremely disappointed with customer service

Colin Filewood - 2018-07-23

auto call service is a waste of time.talk very fast and you get a real live person very fast also, computer can not handle it.very helpful staff.