FedEx World Service Center, Netley SA

Nick - 2023-08-16

Hung up on twice. Re delivery requested on a specific date and you didn’t send it to the depot. Can’t redirect prior to it arriving to ensure we’re home. This is over $250 of postage + custom fees. At what price point do you care?

Matthew - 2023-06-08

Prior to engaging with the company a quote and time frame was confirmed. Due to running behind schedule I requested to pick up directly, told not in the state yet and will be held from delivery. Next morning attempted delivery at 0830. Advised will need to wait until next day for redelivery or pick up. Advised that I would need to contact a separate company, spent over three hours on the phone with a different answer each time.

Hui Wang - 2022-01-11

Efficient service. Quick and safe.

Mm Hotasia - 2023-02-13

Very poor customer service. FedEx needed to deliver a small box to me in South Australia the driver attempted to deliver to the wrong house despite my number being on the letter box then the fun begins I call the contact number and get to an overseas call centre twice then to Perth twice then later a guy in Sydney calls me back. despite all the calls the driver returns to the wrong address again the next day. Had I been able to speak to someone in SA we could have fixed it quickly and with much less effort

Greg Rogers - 2023-07-24

Tried to phone Fed Ex over package held for incorrect duty payment…..gave up after one hour waiting on the phone over 2 consecutive days . Zero customers service. Emailed them 3 times and no reply.

Robert Norman - 2021-08-07

Easy to find staff are very polite and know there job

Geraldene Mcfarlane - 2021-12-11

Very Helpful. Thank you.

Craig Smith - 2021-07-24

Friendly Helpful & attentive staffing.

Jordan Mccourt - 2022-05-16

Hard to communicate and get help.

Graham Porter - 2022-05-04

Best to use someone else.

I Have Given Up - 2023-06-20

I gave one star because zero is not an option. Absolutely disgraceful service.

Abdelghani Elmarghichi - 2022-03-07

Trusted and sevices greater than the others

Caitlin Ryan - 2021-07-29

Grabbed parcel easily. No I'd check done which is a little odd. But happy I got it

Chrik 888 - 2023-03-05

TNT are in the processes of changing to FEDex. Ring 131150 (in Australia) as the number listed with this site is for FEDex and their system did not have my details and it was very frustrating….I should of read the missed delivery card for number as instead used the number listed on Google.

Greg Anastai - 2022-07-26

I've always found the counter staff here great over many years.

ٰ - 2021-02-16

Quick and friendly service, always out of there within 5 minutes.

Zac Barnard - 2023-03-15

Honestly, just don't. wasted 2 x phone calls and still haven't managed to get parcel collected after 2 days so much for overnight express service, its Friday now and best they can do is a Tuesday pickup next week from Adelaide CBD. Update: now missed the Tuesday and Wednesday pickups..

Zheng Cui - 2022-11-22

Never show up for a booking request pickup

Jayani Weeerakkody - 2022-07-08

Best customer service!!! Very pleasant and polite staff. Mr. Desmond at the reception helped me so much, gave the options for a more affordable international shipping service. Very patient and helpful to customers… Keep up the good work FedEx….

Xi Wen - 2023-02-19

Was sitting at home and later received a message “sorry we missed you”. Please provide more training to your deliver about professional ethics so that our life is not wasted meaninglessly by their irresponsibilities.

Sam Calligaris - 2021-08-11

Got my parcel from California in 7 days, well communicated 10/10

Andi Stevens - 2022-08-07

Efficient service and really friendly staff.

Justin Boxer - 2022-08-08

Had to go there to collect an item that they'd tried to deliver when I wasn't home. Was all very straightforward - had my id and the delivery card, so collection process was easy. Place was easy to find.

Graham Mylett - 2021-05-07

Never respond to enquiries. No accountability.

Bob Smith - 2022-06-17

Really friendly customer support, great job :)

Akshay Kumar - 2023-04-11

Actually surprised by the service they've provided.

Dr. Jennifer Smith - 2021-04-02

Cannot get through to them to arrange the redelivery of my item and when I try to do it online it doesn't work either. So frustrating!

Xiaosheng Wang - 2021-10-03

Best service in the industry

Savi B - 2021-08-18

Very good service

Dave H-c - 2021-07-06

Worst experience for a parcel service was told it was at Marleston only to find out it was at the Airport depot. Staff were pleasant but service was rubbish

Merian Cavlov - 2023-02-07

I have been waiting for a parcel since 3rd Feb. I had called the company regarding my parcel and made arrangements for my parcel ti be left without me being home. Yesterday was the 7/2 and once again the driver did not leave my parcel. I’m presuming that the driver either got the information or didn’t read the information so at 9.15 at night I get a msg that I wasn’t home, no paper left in my letterbox to inform me that it wasn’t delivered!!! Very poor service. The International won’t give me the Adelaide number I can’t understand this company how they work.

Amanda Jane - 2022-10-05

No problems what so ever With My order Continually kept me updated whilst waiting and Received it early.Thanks Guys

Jimmy Atkins - 2020-12-04

How are you not open on a Saturday coming up to Christmas. Let alone your redelivery is not available is a joke look at your reviews..... pull ya head in!!!

Sir Jim - 2021-04-01

Hopeless takes 3 days to get a small item from lonsdale to Elizabeth east.

Greg Anastasi - 2020-12-18

The guys here are always helpful. I’ve been using TNT through various business for decades.

Terence Wky - 2020-11-27

Basically same thing happened to me. Waited all day, no one knock, shove a card to my mailbox saying unable to deliver.

Wayne Orr - 2023-06-07

Very impressed by the service

Kevin Ray-ormond - 2022-07-26

I am rebuilding my Motorcycle, I have been able to source parts from WA which is incredible, the only problem is Adelaide, TNT have not once but twice failed me with false promises and incompetence, I get it can be difficult in Logistics, hell I used to manage in direct Logistics work, so I know it inside and out. First Problem Not giving the courtesy knock or call, secondly not delivering to the correct address when given the correct address, no matter how easy you try to make it for them they manage to screw it up, I am almost impressed if I wasn't so annoyed at the result from there incompetence,

Sean Simpson - 2022-05-26

Awaiting a expensive package 📦 . Trying to ring a service provider and not one person answering any of there so called services f....cking joke . Wilson

Thomas F - 2022-06-22

I swear if the driver can’t find the address, they’ll just deliver it anywhere. The address specifically to be delivered to Australia Post in a shopping center. According to the tracking history it said it tried delivering at 10:27am but the business was closed. The PO opens at 9am. Then at the exact same time, it said it was delivered. So where is the package? I had to waste my time going to adjacent shops and ask if there was a parcel left there. What’s the point of signing it the parcel if the actual person is not there? Laziness at its finest

Pistol B - 2022-09-13

A delivery company that doesn’t know how to deliver. A joke to deal with, overnight delivery that has been over 3 nights and still can’t find my package. Don’t bother calling customer service they are offshore and have no idea what they are doing.

Benjamin - 2021-03-08

Had a package shipped without a correct address, staff went out of their way to find the package (on a public holiday as well) very appreciated.

Bass Slapper - 2020-11-16

The pick up service is a tragedy. Schaduled pick up twice and failed to pick up, and i end up drop off the pacel myself.

Paul P - 2022-11-22

So you attempted to deliver however no trace of you on the security camera's that recorded myself today? Poor service since I have been home all day now to leave feedback for the customer you deliver for.

Deepak Chhibber - 2021-10-15

Overall TNT has good service but the Adelaide office normally has technical problems.

Nguyen Cuong - 2021-04-15

3 people at the counter but all disappear even after seeing me inside without saying anything lol. They need some lessons about customer services.

Harry Singh - 2021-07-11

Good staff

David Thomson - 2021-07-21

Helpful staff

South Aussie Lad - 2021-06-09

Legends. After a bit of miscommunication that wasn't their fault they organised for my package to be redelivered early the next day, very happy with their service. Thanks guys.

Sean Davey - 2022-05-27

Great company