FedEx Station, Botany NSW

Cloud Banq - 2023-07-28

Appalling Service - Package was shunted around between depots. In the end, they told me I had to pick up the package from their depot if I needed it quickly. Very difficult to speak with a person, all communications designed to go via online forms, which contributed to the delivery confusion and delay/losing of package. Do Not Use this company!

The White Project - 2023-08-18

If there were 0 stars i would give them 0

Nick Brbot - 2023-07-14

If it were possible to award a rating less than a star, I assure you that Fedex would be the undeserving recipient. An encounter with this so-called courier service has left me in a situation no customer should ever experience. The saga started with an imperative shipment being dispatched from overseas. Despite being situated within a mere kilometer of the Botany hub, Fedex managed to reduce this logistic dream to a nightmare. The supposed "service" provided was startling in its lack of professionalism. The driver, in a display of disregard for protocol, left the package without obtaining a signature or even taking an image of the drop-off point, defying standard delivery procedures. A more disheartening revelation followed - the audacious claim by the driver that the package was signed for, contradicting the reality of the situation. A glaring lie, meant to shirk responsibility for what was, without a doubt, a failure on their part. In hopes of resolving the issue, I initiated a week-long investigation. Alas, this pursuit of justice turned out to be a futile exercise, marred by communication black holes and passing the buck. Fedex HQ, despite being looped in, was still waiting for an update from their own Botany Station, highlighting an internal disconnect that's truly unnerving. Through this entire ordeal, the lack of ownership from Fedex is both apparent and appalling. Instead of providing solutions, they seem to excel in pointing fingers elsewhere, fostering a culture of irresponsibility and indifference. In the light of these regrettable experiences, my advice to potential users is to exercise caution. My personal experience has taught me that entrusting Fedex with important deliveries is akin to playing Russian roulette - the outcome is uncertain and potentially disastrous. We will never use Fedex again. I vehemently advise everyone to steer clear of this company that masquerades as a courier service. It's more than just a disappointing experience; it's a frustrating mockery of what a delivery service should be. If reliability, transparency, and accountability mean anything to you, you would be wise to avoid the Fedex fallacy.

Vionna Gozali - 2023-05-02

Fed ex just did a great job, I have a concert today, and need to go by 1pm, so I have talk to the customer service about it, and today the package just come before 10am without any damage. Great job everyone!

Hongyu Zhu - 2023-07-17

FedEx delivery having superpower to let receiver always not at home while delivering, ecen they are lol, I would say it's even worse than au post.

Muhammad Bilal Mianoor - 2022-07-04

Friendly staff and wonderful customer service 👍🏻

James Culbreth - 2022-07-29

I love their commitment to their customers!

L R - 2023-02-16

Great service. A big thanks to Luciano who provided great customer service.

Mansour El Khatib - 2022-04-22

Don't show up for pick-ups

Gary Jones - 2021-12-22

Great service from the Fedex/TNT team at Hale Street Depot

Darcy Woo - 2023-04-20

Dont ship with them. Go DHL

Abbie Love - 2023-03-29

Appalling service. Would never use. Package was meant to be rerouted to new address (and paid for this service), but FedEx delivered to my old one anyway. Now I have no way of getting it and no compensation. Every agent has been rude and unhelpful.

Eduardo - 2023-03-12

It was very easy to find FedEx Station in Botany, with lots of parking available. The staff were efficient and helpful, especially Sam, who guided us through the process.

Mx An - 2023-03-16

Horrible experience. We've been tracking our delivery from overseas for very important legal documents. The delivery came in at 8:44am in the morning, they said they knocked and left. Who would in their right mind deliver to an office at 8:44 and think that this is the normal thing to do? Normal office hours are 9 - 5. We also left a phone number for the delivery and no one called. We then called the customer service line listed, the call is routed to some other country with people who have no idea what is going on. This is not fedEX this is fedSLOW! they said they need to get back to us in 2 hours, then after 2 hours we called they said again in 2 hours, until it is 3pm, they are still saying 2 hours, these people have no concept of what time it is in Australia either!

Elias Khater - 2022-03-19

Easy to find and park ..

Regina Portnov - 2023-08-08

Not happy did not live a note when they were there and charged extra for delivery very unorganised

Allen Sobel - 2022-01-05

Worse service, under promise, under deliver

Nick - 2022-09-15

Lazy Drivers. Bad service. A pigeon is more reliable than the drivers these people employ.

Jeison Morales - 2022-03-02

Frequently collects parcels from depot, good service 👌🏻

Daniel Castro - 2022-12-14

Was sent a package from the office and apparently they tried to deliver on two separate days. Both days I was home as I work from there and both days nobody knocked on the door nor did I have a “we missed you” slip. So I had to drive to the depot myself to pick up the package. Just plain lazy and disrespectful to clients who I’m sure paid a mint to have packages delivered by this organisation. Surprisingly, Australia Post would have done a far better job.

E R - 2023-05-08

Very helpful staff at depot

Christine Evans - 2021-10-15

Very easy to use and ny parcel i receive it from them very quick too.

Alison Farrell - 2022-12-24

No problems with delivery.

Gordon Mcdonald - 2021-07-07

Good service and professional.

Abigail Wolf - 2023-07-27

It’s a bit of a hit and miss with them.

Ado Plumley - 2022-12-15

Amazing staff at Botany found my consignment that was sent to incorrect address from sender in record time

Hitender “montu” Singh - 2021-04-06

Not too much good and not too bad

Fuad M.butrs - 2023-07-10

Amazing car wash

Ara Lu Wang - 2021-07-15

Never ever get things done. Always “out for delivery” but never came. Always needed to pickup. No surprise literally every time…

Mega Laurencia - 2023-02-06

Really really bad experience. The driver always said couldn't reached me (the funny thing is i always in my apartment but they not calling me or leave me message so i can go downstairs). DO THEY THINK I NEED TO STAY 24 HOURS AT THE FRONT TO WAIT THE DRIVER UNTIL COME WITH MY PARCEL? Then the track it says "card left" but then checked my mailbox there was nothing there and it's been 4times like this. Everyday i have to call the customer service and every single time they answered it in different situation. Then i called again on friday, i said i want to self pick-up on Monday (they said yes i can pick up and they already tell to the office), It took 1 hour for me to go there, and suprisingly my parcel is not there, they said my parcel still with thw driver because they had miss communication then i have to wait until 2 more hours or come back tomorrow. It so stressful and frustating with this situation.

Damien Calvert - 2022-04-10

The staff on-site were very helpful. TNT themselves really stuffed the shipment up.

Ngu Yen - 2022-09-27

Best service ever. Got my unicorn delivered on time and without a single scratch. Way better than TNT and DHL who lost a very rare item I ordered (a photo of Nick (reviewer below) where he isn't crying like a baby about everything). Should have used a pigeon instead.

Dee Malivanek - 2021-02-12

Couriers can’t even be bothered to check to see if you are home before they drop a “missed delivery” note.

Dadan Bakti - 2023-03-22

I’ll never come back. I didn’t provide with adequate service and information. I felt I was lost in translation

Martin Burgess - 2021-10-30

Very slow website to use.

Saharnaz Omidi - 2021-04-21

They are terrible and even does not give you answer about delays! nightmare

Adolfo Muñoz - 2021-04-07

Worst delivery company ever. I have given them many changes but something wrong always with this terrible company

Captain Pixel - 2022-06-02

I went to send some items overseas, Ruby from the office helped me every step of he way using the FedEx app. She was very helpful and polite, made the whole process easy to ship.

Ella Liu - 2023-02-14

So slow. the fastest document delivery is guaranteed to be 2 working days but actually over a week

Hayley L - 2021-04-16

TERRIBLE. How hard is it to deliver a parcel to an address that can be found on Google Maps.

Fanatic Photography - 2021-05-02

Wonderful and productive environment.

Zhijie Chen - 2020-12-15

I've awaited them to arrange for pick up but ive been waiting since then, really piss me off. i paid for delivery but end up i have to pick up myself and still i have to wait to pick up!!!

Sandeep Uppal - 2021-08-26

Waiting my parcel from 3 days, no response and they have no idea, how long it will take.. never ever recommend them for anyone.. very bad service

Simone De Luca - 2020-12-22

I am waiting for a parcel that took three days to travel from Bangkok to Sydney and will take 10 days from botany to double bay not even allowing me to self collect. Should up your game

Sammantha Young - 2021-06-17

While I am still waiting for this package and hopefully will get it tomorrow The first time trying to recieve package apparently they didn't have enough time to deliver, 2nd time apparently my address was incorrect and does exist which once I rang it wasn't but needed confirmation on the unit blocks and whether they have anything on them which no it is a block of units no numbering but it is obvious on a map to see where it is, will see what happens tomorrow but this is poor communication I have stayed home 2 days in a row and now has to be a 3rd time and hopefully I will get it but this is poor service, I have used fedex before and everything was fine but suddenly now it's gone down hill

Arslan Shaukat - 2021-08-24

Please dont ever use this service, i was told i will have my package delivered but its been 3 days i am going back and forth, cant pick up as the driver is on the way to my delivery address which is less then 5 km from the depot and driver is still on his way. Absolute mess !!!

Alaa Abdelhaleem - 2022-10-27

The worst customer service taking more than 40 minutes of wait and delays in promised delivery times

Zhen Xu - 2020-08-22

Tried to contact them 3 times to confirm the delivery address in Syd CBD, I have been waiting for almost a week time, and they still could not find my office.

Mahe Sofala - 2023-06-11

Good

Faisal Hunjra - 2021-01-28

Unprofessional staff very bad experience