Aramex Canberra, Hume ACT

Ashleigh Dunne - 2023-07-18

I had accidentally used the wrong address when placing my order, I got in touch with the Aramex Canberra team and they were able to change the address on my package. Customer Service were very helpful. The delivery itself was not quite as good, it arrived almost a full week after I had been advised that it was out for delivery, but again the customer service team were great in helping me out with that.

Danish Zubair - 2023-07-25

Absolutely pathetic service, do NOT use at all! I sent a package to Jervis Bay (2 hour drive) from Canberra 2 months ago and it has not been delivered. The helpline is completely clueless, they do not have contact with the depot and one guy said its in Brisbane, another said its in Sydney. I have been trying to locate the package so I can just pick it up and deliver it myself but they can’t even help with that. Pretty sure it’s been lost, absolutely pathetic.

Divya Ravichandran - 2023-07-12

Excellent customer service by Canberra staff. She organised pick up same day and delivered before the promised time. Highly recommend their service.

Cathryn Walker - 2023-07-11

I have been waiting for an important package which arrived in Sydney from overseas 11 days ago. Tracking says the parcel has been in transit for six days and my written enquiry was responded with a request that I allow sufficient time for the courier team to complete the delivery. Canberra isn't that far from Sydney. Very poor service with a rude response with no apology just the suggestion that I am impatient.

Sophie Reynolds - 2023-07-27

Absolute rip off worst customer service ever. They have a call centre off shore of people who barely speak English. They delivered my parcel to the wrong address I asked them to return, pick it up and deliver to the correct address which they refused to do unless I paid, said I was happy to pay as I wanted my item, they then asked for the parcel size and weight which obviously I'm unable to provide so they simply refused to fix THEIR mistake

Jithu Alin - 2023-08-14

Worst service I ever used. Based in Canberra and was expecting the parcel to come quickly. The parcel is in Sydney and It’s been more than 8 days, contacted the team more than 3 times and still no positive outcome. I don’t recommend and won’t use this service ever..

C Cummins - 2023-04-27

Every time that I have used Aramex it arrives quickly at the local depot then sits for days or weeks at that depot without being delivered. Then you have the joy of speaking with an overseas call centre and repeating the details over and over. I am wondering why sellers use this courier with such a low rating. Aramex really needs to lift its game.

Wawrick - 2022-07-09

I regularly receive parcels from regular Australia Post, ordered on the same day, quicker than I do from this ‘courier’.

Jeremy Pyne - 2023-06-02

Absolutely unbelievably bad service. Sitting having my breakfast and received a text message telling me they couldn’t deliver my parcel because I wasn’t home.. What a joke, lazy currier couldn’t be bothered ringing the doorbell. Called Aramex and unfortunately could not understand the customer service person.. Took several attempts to actually organize a RE delivery.. Get your act together Aramex and tell your courtier to at least be honest about their attempt to deliver. Absolute joke.

Ben Jessy - 2023-05-16

Received a parcel a moment ago . Thank you and appreciate it . Would be nice if your guys have some courtesy and politeness- I wished the courier good morning and even said thank you …. Not even a faint smile , all he did was just dumped the item to me and left ! Talk about customer service with a smile , definitely non existent….

Sarah - 2023-08-13

It's no wonder they rebranded from Fastway. Years back I worked somewhere that had a contract with Fastway and they definitely over promised what they could deliver, and it seems like it is still the case. Most recently, it took a week for my package to get from Sydney to Canberra. This is nothing against the people doing the actual work, I'm sure they're flat out trying to keep up with a business that oversells and doesn't have enough staff to do the work. Given the choice, I wouldn't buy anything that uses Aramex to deliver.

Luke Saltmarsh - 2021-09-03

It's the simple things; accurate ETA and tracking, never knock-and-run and courteous couriers.

Richard Miles - 2022-09-14

Worst customer service ever. Absolutely no interest in even trying to be helpful

El Sa - 2023-08-16

I wish I could rate this experience as 0. The communication has been highly ineffective. After my parcel was delivered and supposedly I wasn't home when I was home, they left a calling card. I reached out to customer service for redelivery, but it's been 6 days and they still haven't taken action. If it were a one-time issue, I wouldn't mind, but this keeps happening repeatedly. It's extremely disappointing.

Ghazal Karami - 2022-05-11

I received my parcel quickly without any problem.

Stephanie Lymbery - 2023-06-15

The absolute worst customer service! Promise they will follow up on missing items and never ever deliver! I have had multiple failed deliveries with Aramex and it is always a frustrating and disappointing experience.

Clancy “roo Dog” Bollard - 2023-04-20

Absolutely terrible courier company, wish I could give minus stars!!! They are hopeless at delivering, lose packages and make poor excuses to prolong the inevitable. Better off driving yourself to pick up honestly.

Stephen Herbert - 2023-06-14

Just like to add my rating here to the already dismal rating of Aramex - This is a courier company that has a policy where they refuse to redeliver a package sent to an address in Melbourne Australia to a different region in Australia! Instead, they will return it to the sender in Dublin, Ireland. How absurd it is that a courier company, who's core business is to move packages, refuses to deliver to another address within the same country!? Instead they will send it half way across the world, which I very much doubt it would ever reappear there. Not to mention to carbon footprint of the return. If I could give zero stars I would.

Ramon Gregorio - 2022-05-13

Worst courier service I've encounter. Custumer service doesn't help much. Qnd they will ask you to pick up your parcel at thier depot. Not happy at all

Cecil - 2023-06-14

I would give zero stars if I could. Package was in transit Sydney to Canberra for 9 days (a three hour drive distance). Then said undeliverable so I went to the depot to pick up. Their customer pick up office was literally locked then a man berated and yelled at me for ringing the doorbell. If you hate people that much maybe you should not have a customer facing job mate. I’ve advised the seller to not use this courier in the future and will not be buying from any sellers who do.

Alyssa Fraser - 2023-06-16

DO NOT EVER USE. Quite literally the worst delivery company I have ever had to deal with. Not only did they fail to deliver my package. They lied, I was home during all supposed deliveries and they did not once attempt a delivery in any format. Furthermore when I contacted customer service to get this sorted out I was ignored and then hung up on. If there is a way to blacklist them from ever taking my packages through Amazon someone please let me know.

T - 2023-02-08

DONT USE THEM have had my parcel for over 2 wks getting item faster through the mail its now missing even though it tracks to their Canberra depot and they have stated it wont be delivered until they have enough parcels for my area when they find it so who knows how long that will take disgusting service

Amrita Nayak - 2023-01-17

I could track my parcel kept travelling from Sydney Melbourne to Adelaide. Someone finally picked up the phone and it took me 15 mins to make them understand my correct address. I am sorry but they need better costumer service people. Also I am not using them again .. ever.. it’s a headache.

Carol Derks - 2023-05-03

A delivery went missing and they did not identify the tracking number and couldn't get me off the phone fast enough TWICE!

Atley Jones - 2022-07-22

Absolutely useless can't even courier an item within Canberra.

Keone Lynch - 2022-09-17

Hey I work here. Great people

Phillip I. Staker - 2020-11-13

If i could give negative stars I would, absolute mess of a courier company, with Incompetent couriers, constant lost mail, and no effort to investigate the lost mail. Absolute circus of a company, except its more of a 'oh poor them' than a laugh out loud experience.

Thanh Long - 2022-04-12

Booked 4day ago still waiting for pickup and ring 5 time no respond… what a joke Never again Aramex

Peter Davis - 2023-01-12

I received my parcel in two day when I was quoted four. Very nice!

Russell Clifford - 2022-09-05

Package thrown over the fence into the yard where my dog proceeded to chew up many hundreds of dollars worth of items before I arrived home. Terrible service!

Harjinder Singh - 2023-02-11

Don’t order through Aramax am waiting my parcel from 4 days very unprofessional today driver came at my house and after that he said sorry I didn’t find ur parcel. Canberra staff very unprofessional very disappointed with service

Paulo J Ss - 2022-03-09

The most unorganised,unprofessional and worse company i ever dealt with...if they missed you ...you will have to drive for 30 min to their depot to collect your parcel...other company or Australia Post will leave your parcel in a newsagency near by where you live...terrible service

Rona Diaz Spanos - 2022-09-09

I was in panic mode after reading the reviews but my package arrived safely & on time! Thank you!

Sarah Barrett - 2022-02-18

Beyond useless. Apparently a full address and business name isn't good enough if the business doesn't show up on google maps. Also 4 weeks for a padded envelope from Sydney to Canberra... and counting.

Demont - 2022-03-13

So annoying that I have to pick up my parcels from this courier as they dont deliver to my suburb, I'm just 15 mins out of Queanbeyan! I try and avoid buying from anyone using Aramex

A T - 2023-05-03

Courier left $1800 monitor from Amazon outside apartment without ringing the intercom. Probably told his mate to go and take it. Absolutely worst

Bec O'brien - 2023-04-26

Suppliers - I will not be purchashing from online suppliers that use aramex in future. Was not informed a delivery would be arriving, was not home and am now required to hire a car, take time off work to pick up my package 30km away, mon-fri, 8-4.

Samuel Phelps - 2023-03-15

THE WORST This courier service is absolutely terrible. I can't believe any business would use this service. I would have preferred the item to be left at the door but was not even given the option. I then requested to redeliver it and they didn't while also deleting my previous request with instructions. I cannot even go and collect nor select another day for them to deliver. It's been a week since it should have arrived. Avoid at all costs!!

Sonia S - 2022-10-22

Never get your packages delivered by ARAMEX if no one is home, they leave your package at the front door to get stolen. Even though there’s a parcel letterbox a meter away where they can easily place it in. I wouldn’t even give them one star. This company should be shut down.

Colette Burnell - 2022-10-24

Why does anyone use this useless company. Yet again if I'm not here to take receipt of a parcel, it does not get delivered, despite having told them to leave it. Now I have to go and collect it from the other side of town despite being unable to in the hours provided. I cannot even phone anyone to tell them to return it. I never knowingly order anything from retailers who use this company but I had been told they were using the post. I have long lost interest in the item. It should not be this hard but it is every time.

Music And Movie Maker - 2023-01-25

Worst service ever. They don't answer phones, when you are able to get through it's to incompetent people who have no idea about customer support. Why don't you call your drivers to chase up parcels you promise you were delivering in the day. Why say "out for delivery". Waiting all day for someone who isn't going to come is a total waste of time. Pathetic! I honestly don't know why companies use this courier as thier provider.... Seriously, just look at reviews, everyone is fed up with this company.

Joseph Saliba - 2023-08-01

Arrived a few days late, rang them they helped track down package.... It arrived couple days after contacting them..

Trevor Mann (jagarman) - 2022-05-22

Can you imagine a courier company that cannot find your place when all others can? Well this is it.

Aaron Lester - 2023-03-03

My package has been at the Melbourne depot since 29/12/22. This is absolutely horrendous service. You contact them and never get an update. I noticed on all the review sites they have terrible reviews and they always reply to the reviewer apologising and stating they will check why it is delayed but don't be fooled by this as they do nothing. They should not be allowed to be in business and no one should use them for deliveries. UPDATE so after waiting for the package for 10 weeks and contacting them numerous times they have finally notified me they have lost the package. They truly are incompetent!

Tim - 2022-03-24

Absolute rubbish service! Still waiting on a package that I ordered before March. I received half my order 3 weeks later and now Aramex cannot tell me where the rest of my order is? I would not recommend them.

Jason - 2022-08-16

Getting a straight answer about my parcels status from this company is a feat I've yet to achieve. I ordered something from Sydney to be delivered in Canberra and given the current speed its going I would have preferred to drive to Sydney and pick it up myself. To think I've paid additional money to essentially downgrade from Australia Post is mind blowing.

Skulltanas - 2022-11-30

I work six days a week during the opening times of the depot I will literally never be able to get there in time to pick up a parcel. Missed the courier by 20 minutes twice, so I called and requested the courier deliver specifically after 3.30pm (I felt this request was reasonable as the courier had attempted delivery at least once at 3.10pm). Today I receive a message at 9.44am that a delivery was attempted. It's probably an entirely different courier but it still feels actively malicious from a customer point of view. Update: came home and no calling card was left. Called the helpline and they said no delivery was attempted because they were waiting for a response via email. I was meant to pay for this redelivery but had already paid for a redirection that was never applied. This is my fault for not reading the email carefully enough, but saying a delivery was attempted rather than saying "please give further information regarding your parcel" is just giving the wrong information. Unnecessarily confusing. The call centre staff are trained really well at least, though it's unfortunate that they have no idea about the local delivery routes or drivers.

Kristine Caprecho - 2022-10-07

If I can give zero, I would. You will get notified that your parcel has been delivered, but nothing. No package. You will end up being extremely disappointed and inconvenienced. If you are not able to ensure that a package gets into the hands of your customers (which is the core of your business), please don't inconvenience people who are simply waiting for their packages to arrive.

Lowducky - 2023-04-10

Do yourself a favor look at the 1 star reviews and run! Useless!!

4 News Australia - 2022-02-02

My Parcel was required a signature. Instead my delivery drive just through it over the fence!